npcilmuonline.mpc.gov.my/elmu-cis/document/AnnualReport/1993.pdf · menasihati dan menyelaraskan...
Transcript of npcilmuonline.mpc.gov.my/elmu-cis/document/AnnualReport/1993.pdf · menasihati dan menyelaraskan...
npcPERBADANAN PRODUKTIV1TI NEGARA
Laporan Tahunan1993
Annual Report
LAPORAN TAHUNANmUMMPMCWTMTIMWURIPE
RIPEPERBADANAN PRODUKTIVITINEGARA
LAPORAN TAHUNAN 1993
35121
ICTPCEPERBADANAN PRODUKTIVITI NEGARA
KANDUNGAN MUKA SURAT
PERUTUSAN PENGERUSI i - ii
AKTA (MEMPERBADANKAN) MAJLIS DAYA PENGELUARAN 1NEGARA (PINDAAN), 1991
VISI, MISI, OBJEKTIF DAN STRATEGI 2
AHLt-AHLI PERBADANAN PRODUKTIVITI NEGARA 3(sehingga 30 November, 1993)
LEMBAGA PENGURUSAN DAN STRUKTUR ORGANISASI 4 - 5
DIREKTORAT-DIREKTORAT 6
PROGRAM PENINGKATAN PRODUKTIVITI DAN KUALITI 7-15
PEMBANGUNAN TENAGA MANUSIA 16-17
PUSAT MAKLUMAT DAN SUMBER RUJUKAN 18-19
KEMUDAHAN FIZIKAL 20
PROGRAM SOKONGAN PENINGKATAN PRODUKTIVITI DAN KUALITI 21 - 24
PENUNJUK PRESTASI NPC 1993 25 - 27
CONTENT PAGE
CHAIRMAN'S MESSAGE 29 - 30
NATIONAL PRODUCTIVITY COUNCIL (INCORPORATED/AMENDMENT) ACT, 1991 31
VISION, MISSION OBJECTIVES AND STRATEGIES 32
MEMBERS OF NATIONAL PRODUCTIVITY CORPORATION(until 30 November, 1993) 33
BOARD OF MANAGEMENT AND ORGANISATION STRUCTURE 34 - 35
DIRECTORATES 36
PRODUCTIVITY AND QUALITY ENHANCEMENT PROGRAMMES 37 - 45
HUMAN RESOURCE DEVELOPMENT 46 - 47
INFORMATION AND REFERENCE CENTRE 48 - 49
FACILITIES 50
PRODUCTIVITY AND QUALITY DEVELOPMENT SUPPORTING PROGRAMME 51 - 54
1993 NPC PERFORMANCE INDICATORS 55- 57
IflPG
r ERUTUSAN rERUTUSAN T ENGERUSI
engurusan peningkatan produktiviti dan kualiti memainkan peranan periling dalammempengaruhi arah atiran pertumbuhan ekonomi negara. Dalam era globalisasi
ekonomi dunia yang tiada bersempadan, peiuang pasaran baru yang luas, gelombang maklumatdan ledakan pengetahuan yang sentiasa terkini, penggunaan teknologi yang semakin canggihseria pervbahan-perubahanstruktur ekonomi yang begitucepat;memaksaorganisasi-organisasimendefinisikan semula matlamat korporat dan strategi pemasaran mereka ke arah "daya saing"yang tinggi. Sepertijuga dengan institusi-institusilain, NPCyang beiperanan sebagai katalis dalampeningkatan produktiviti dan kualiti negara telah mengorak langkah dalam persaingan ini denganstrukturmekanisme yangbarubagi'merealisasikan program pengukuran dan analisis pertumbuhanproduktiviti sektor-sektor ekonomi negara serta aktiviti-aktiviti yang berkaitan.
Pada tahun 1993, Malaysia telah mengalami pertumbuhan ekonomi yang mampan denganpertumbuhan produktiviti pada kadar 5.2% berbanding dengan 4.5% pada tahun 1992. Tahappencapaian tersebut adalah disebabkan peranan dominan sektor pembuatan yang mencatatpertumbuhan produktiviti sebanyak 7.5% pada tahun 1993 berbanding dengan 4.9% pada tahun1992. Tambahanpulasumbanganperatusansektorini dalam Keluaran Negara Kasar(KNK) telahmeningkatdari28.9%pada tahun 1992kepada 30.1%pada tahun 1993. Antara faktorpendorongyang menyebabkan halsedemikian adalah berpunca darisumbangan Faktor Produktiviti Menyeluruh(TFP- Total Factor Productivity) terhadap pertumbuhan produktivitiyang meningkat dari57% padatahun 1992 ke 66% pada tahun 1993. Untuk perolehan produktiviti (productivity gains) dalamjangkamasa panjang, industriperlu menumpukan perhatian dalam mempergiatkan lagi keupayaanTFP seperti dalam program Senggaraan Produktiviti Menyeluruh (TPM • Total Productive Mainte-nance), Pengurusan Kualiti Menyeluruh (TQM - Total Quality Management) dan Sistem Kualiti ISO9000 (ISO 9000 Quality System).
Usahauntuk meningkat dan mempelbagaikanaktivitipenyelidikankeataspengurusan produktiviti,perundingan dan latihan tenaga kerja diteruskan dan disusun semula. Dalam aktiviti penyelidikan
ICTPGsebanyak 24 buah projek tetah dijalankan iaitu dalam bidang: penyelidikan produktiviti (46%),pengurusan kualiti (33%), pengurusan sumbermanusia (17%) dan pengurusan am (4%). Dalambidang perundingan pula NPC telah melaksanakan sebanyak 41 buah projek meliputi sektorindustrikecildansederhana,industribesardankerajaan. Program-program kursusyangmenjuruske arah peningkatan produktiviti dan kualiti masih mendapat sambutan yang baik dari organisasi-organisasi swasta dan awam memandangkan tenaga pekerja yang berkualiti adalah aset yangberhargadalammeningkatkan prestasiorganisasi. Dalamtahun 1993,sebanyak633buahkursusyang dikendalikan oleh NPC dihadiri oleh 14,522 orangpeserta.
Dalam menangani isu-isu pengurusan kualiti dikatangan organisasi, NPC telah memberipelbagaisumbangan dalam bentuk ilmu, kemahiran danpengetahuan dalam pelbagaiperanannya sebagaijawatankuasa perunding teknikal dalam Anugerah Kualiti, agensi penganjur dalam misi danlawatan produktiviti ke luar negara, penganjur bersama dengan institusi-institusi lain terhadapgerakan kualiti, penggalak dan penyebar aktiviti-aktiviti kualiti kepada masyarakat pekerja.
Walau bagaimanapun, prestasi keseluruhan NPC pada tahun 1993 masih boteh dipertingkat dandimantapkan lag! dalam usaha membantu industri-industri negara dalam menangani persainganterhadap penerimaan barangan buatan Malaysia di pasaran domestik dan global.
Sebagai badan yang diberi kepercayaan penuh oleh kerajaan, Perbadanan Produktiviti Negaraa/can meneruskan usaha-usaha peningkatan produktiviti dan kualiti yang masih belum diiaksanakan.Sambutan dan sokongan yang sentiasa diberikan oleh industri-industri dan organisasi-organisasiyang menjadi pelanggan akan memantapkan lagi perkhidmatan NPC.
Akhir sekali saya ingin mengambil peluang ini untuk mengucapkan ribuan terima kasih kepadaKementerian Perdagangan Antarabangsa dan Industri dan Ahli-Ahli Lembaga Pengarah di ataskerjasama yang telah diberikan. Kepada warga NPC, kualiti perkhidmatan yang telah diusahakanhendaklah diteruskan dalam meningkatkan kecemerlangan organisasi dan negara menerusiprofesionalisme.
"Kualiti Asas Profesionalisme"
Terima kasih.
Tan Sri Dato' Azman Hashim
RTPGmmumtu MOCUMHIII mumLAPORAN TAHUNAN
AKTA (MEMPERBADANKAN)MAJLIS DAYA PENGELUARAN NEGARA
(PINDAAN) 1991
erbadanan Produktiviti Negara (NPC)dahulunya dikenali sebagai Pusat Daya
Pengeluaran Negara telah ditubuhkan dalam tahun1962. la merupakan projek bersama dari DanaKhas Bangsa-Bangsa Bersatu dan KerajaanPersekutuan dengan Pertubuhan BuruhAntarabangsa (ILO) sebagai agensi pentadbirnya.
Dalam tahun 1966, Akta (Memperbadankan)Majlis Daya Pengeluaran Negara Bilangan 19 telahdiluluskan dan Majlis menjadi sebuah Badan yangberkuasa sendiri. Akta ini telah dipinda oleh Akta(Memperbadankan) Majlis Daya Pengeluaran Negara(Pindaan) Akta A305 1975 sesuai denganperkembangan Pusat ini. Akta ini kemudiannya,dipinda kepada Akta (Memperbadankan) Majlis DayaPengeluaran Negara (Pindaan) Akta A801 1991.
Dengan penguatkuasaan Akta itu pada 1Disember 1991 maka Majlis Daya PengeluaranNegara ditukar menjadi Perbadanan ProduktivitiNegara. Mengikut peruntukan seksyen 7, Akta(Memperbadankan) Majlis Daya PengeluaranNegara (Pindaan) 1991, kerja-kerja Perbadananadalah seperti berikut:
menerajui penggalakan dan penyebaranmaklumat dan isu-isu yang berhubung denganproduktiviti.
menubuhkan suatu pusat maklumat danrujukan bagi indeks produktiviti bagi negara
dan bagi sistem-sistem pengurusan dan kajian-kajian kes.
mengeluarkan pakar dan kepakaran tempatandalam bidang produktiviti, kualiti, pengurusandan keusahawanan.
mempertingkatkan pern bang u nan sumbermanusia pada peringkat penyeliaan dan pering-kat pengurusan.
menasihati dan menyelaraskan pelaksanaan pro-gram-program dan aktiviti-aktiviti yangberhubung dengan produktiviti dan kualiti.
menilai dan memperakui program-programlatihan pengurusan dan penyeliaan, program-program keusahawanan, dan program-programproduktiviti dan kualiti yang dijalankan olehsektor swasta bagi orang awam.
menjalankan latihan atau program-program lainyang berhubung dengan produktiviti, kualiti,pengurusan dan keusahawanan.
mengadakan perkhidmatan rundingan yangberhubung dengan produktiviti, kualiti, peng-urusan dan keusahawanan.
mengumpul, mengeluar dan menerbitkanmaklumat mengenai produktiviti, kualiti, peng-urusan, keusahawanan dan hal-hal lain yangberhubung.
WSI, MISI OBJEKTIF & STRATEG1 LAPORAN TAHUNAN I | fJ\^^PFUBADANAh PWWUKTMH NFQAFU
VISI, MISI, OBJEKTIF DAN STRATEGI
Untuk menjadi institusi produktiviti dan kualiti negara.
Untuk membantu meningkatkan produktiviti dan kualiti negara.
Objettlf
Membangun tenaga manusia dan enterprais ke arah kecemerlangan.
Menasihati kerajaan dan sektor swasta tentang isu-isu dan perkembangan produktiviti dan kualiti.
Membantu mewujudkan pakar dan kepakaran tempatan dalam bidang produktiviti dan kualiti,pengurusan, keusahawanan dan penyeliaan.
Strategi
Meningkatkan penyelidikan produktiviti dan kualiti meliputi sektor utama industri.
Meningkatkan keupayaan penyelidikan, promosi, latihan dan perundingan melalui penyeliaan pakardan kepakaran dalam bidang produktiviti dan kualiti.
Meningkatkan dan menyebar amalan, penggunaan, proses dan teknik peningkatan produktiviti dankualiti.
Menekankan pengendalian latihan-latihan yang berkaitan secara langsung dengan peningkatanproduktiviti dan kualiti.
Meningkatkan taraf latihan-latihan produktiviti dan kualiti, pengurusan dan keusahawanan melaluipengiktirafan institusi-institusi latihan swasta.
Mengeratkan perhubungan dengan organisasi-organisasi produktiviti dan kualiti antarabangsa.
Mewujudkan suasana bekerja yang sesuai untuk meningkatkan profesionalisme perkhidmatan.
Menubuhkan satu pusat maklumat produktiviti dan kualiti yang kemaskini.
REGmrnnrnni imuti,LAPORAN TAHUNAN
AHLI-AHLIPERBADANAN PRODUKTIVITI NEGARA
(sehingga 30 November, 1993)
Tan Sri Dato' Azman HashlmPSM, DPMS, JMN, KMNPengerusiPerbadanan Produktiviti Negara
Dr. Abdullah TahirKMN, AMNTimbalan Ketua Setiausaha(Industri)Kementerian PerdaganganAntarabangsa dan IndustriTimbalan PengerusiPerbadanan Produktiviti Negara
Ahli GantiHj. Samsuddin Marsop
Ir. Hj. Arshad Hj. MarsidiJSM, KMNKetua PengarahPerbadanan Produktiviti Negara
Tan Sri Dato1 Mohd. SheriffMohd. KassimPSM, DSDK, JMN, KMNKetua Setiausaha PerbendaharaanKementerian Kewangan
Dato' All Abul Hassan SulaimanDSPN, JSM, DJN, AMNKetua PengarahUnit Perancang EkonomiJabatan Perdana Menteri
Ahli GantiYM Raja Zaharaton Raja ZainalAbidin
Dato' Wan Jaafar AbdullahSDAP, KMN, JSM, PPTKetua SetiausahaKementerian Pertanian
Ahli GantiDato' Dr. Abdul Kuddus Ahmad
Dato' Anthony Yeo Keat SeongDIMP, JSMKetua SetiausahaKementerian Sumber Manusia
Tan Sri Dato' Dr. ShamsudinAbdul KadirPSM, DPMJ, DPCM, JMNSektor Swasta
Tan Sri Kishu T. JethanandPSMSektor Swasta
Tan Sri Dato' Seri Eric Chia EngHockDato' Indera Alam Di RajaPSM, SSMT, SJMK, SPMT,DJMK, DIMPSektor Swasta
Tan Sri William ChengPSMSektor Swasta
Prof. Madya Dr. Abu AzamMohd. YassinTimbalan Naib Canselor(Akademik)Universiti Teknologi Malaysia
Dr. Mohd. Noordln Mohd.SopieeSektor Swasta
Datuk Dr. Kama! SalihDSPN, KMN, PKT, JMNSektor Swasta
Liew Shou KongPersekutuan Majikan-MajikanMalaysia
Abdul Gaffoor IbrahimTimbalan PresidenKongres Kesatuan Sekerja
Setiausaha Perbadanan
Halimah ANAMN, KMNPengarah Ehwal Korporat
LAPORAN TAHUNANIK I
nm)unnin*euMIJIPGLembaga Pengurusan
Ketua Pengarah PengarahIr. Hj. Arshad Hj. Marsidi Direktorat Pengukuran dan Penyelidikan
ProduktivitiTimbalan Ketua Pengarah Soo Cheong FuttIsmail Adam
PengarahDirektorat Khidmat Nasihat dan PerundinganMah Lok Abdullah
PengarahDirektorat PeningkatanProduktiviti dan KualitiHj. Mustapha Abd. Kadir
PengarahDirektorat Ehwal KorporatHalimah AM
Ketua-Ketua Pejabat WilayahPengarah Wilayah Selatan Pengarah Wilayah SarawakHj. Hassan Sulaiman Goh Swee Seang
Pengarah Wilayah Pantai Timur Pengarah Wilayah UtaraMustapha Sufa'at Hj. Abd. Rahman Ibrahim
Pengarah Wilayah SabahMohd. Jasni Abd. Aziz
Institut Pengurusan PerhotelanKetuaMohd. Nadzri Mohd. Jelas
ICTPG LAPORAN TAHUMAM
STRUKTUR ORGANISASI
INSTITUTPENGURUSANPERHOTELAN
KETUAPENGARAH
PeningkatanProduktiviti & Kualili
Pengukuran &PenyelidikanProduktiviti
LAPORAN TAHUNAN IflPGPIWUIUM rMUKI l«n MUUU
DIREKTORAT-DIREKTORAT
s*—t si ntuk melaksanakan pe-L^J ranannya, NPC telah
menyusun struktur organisasinyakepada 5 direktorat berikut:
• Direktorat Pengukuran danPenyelidikan Produktiviti
• Direktorat PeningkatanProduktiviti dan Kualiti
• Direktorat Penglktirafan danLatlhan
• Direktorat Khidmat Nasihatdan Perundingan
• Direktorat Enwal Korporat
Direktorat Pengukuran DanPenyelidikan Produktiviti
Direktorat Pengukuran danPenyelidikan Produktiviti beroperasimelalui dua bahagian utama iaituBahagian Pengukuran Mikro danMakro dan Bahagian PenyelidikanProduktiviti. Tugas utama direktoratini ialah menjalankan penyelidikanProduktiviti, membuat analisispengukuran produktiviti sertamewujudkan angkatunjuk produktivitiuntuk semua sektor ekonomi negara.
Direktorat Peningkatan ProduktivitiDan Kualiti
Direktorat Peningkatan Produktivitidan Kualiti juga melaksanakan pro-gram-programnya melalui dua ba-hagian utama iaitu Bahagian Galakandan Bahagian Implementasi. BahagianGalakan menumpukan usahanyauntuk mewujud dan meningkatkankesedaran sementara Bahagian Imple-mentasi pula menumpukan kepadausaha-usaha memperkenalkan teknik-teknik dan cara-cara untuk mening-katkan produktiviti.
Direktorat Pengiktirafan DanLatihan
Direktorat Pengiktirafan dan Latihanmempunyai empat bahagian iaituPengiktirafan, Latihan Penyeliaan,Latihan Pengurusan dan Latihan In-dustri Kecil dan Sederhana.
Bahagian Pengiktirafan meng-iktiraf dan menyelaras program-program latihan yang dikendalikanoleh sektor swasta. ManakalaBahagian Latihan pula menumpukankepada program PembangunanTenaga Manusia dalam pengurusanproduktiviti dan kualiti, pengurusan,penyeliaan dan keusahawanan.
Direktorat Khidmat NasihatDan Perundingan
Direktorat ini mempunyai tiga ba-hagian iaitu Bahagian PerundinganDasar, Bahagian Perundingan Industridan Bahagian Perundingan IKS.Direktorat ini member! khidmatnasihat dan tunjukajar kepada sektorswasta be rh lib ting dengan isu-isupeningkatan produktiviti dan kualiti.
Direktorat Ehwal Korporat
Direktorat ini melaksanakan fungsinyamelalui tujuh bahagian yang terdiridaripada Pengurusan Tenaga Manu-sia, Pengurusan Maklumat, Perkhid-matan Teknikal, PengurusanKewangan, Pentadbiran, Perkhidma-tan Urusetia Perbadanan dan Urus-niaga Hotel NPC.
Pejabat-Pejabat Wilayah
Untuk memastikan perkhidmatan NPCdapat menjangkau semua kumpulansasarnya, NPC telah menubuhkanlima pejabat wilayah bagi memenuhikeperluan masyarakat setempat iaituWilayah Utara di Pulau Pinang,Wilayah Pantai Timur di Kuantan,Wilayah Selatan di Johor Bahru,Sabah di Kota Kinabalu dan Sarawakdi Kuching. Pejabat-Pejabat inimembekalkan semua perkhidmatanyang ditawarkan oleh Ibu PejabatNPC.
(ZIPCEmotunum mum,
LAPORAN TAHUNAN
PROGRAM PENINGKATANPRODUKTIVITI DAN KUALITI
Pengenalan
PCdalam usana untuk
mencapai objektifnyatelah menumpukan program
peningkatan produktiviti dankualiti melalui tiga aktiviti utamaiaitu:
— Kefungsian— Pembangunan organisasi— Operas!
Aktiviti-aktiviti tersebut bukansahaja berupaya mencapaimatlamat jangkapendek NPCmalah menyumbang ke arahmeningkatkan dayasaing industrisupaya lebih kompetitif danproduktif.
Aktiviti-aktiviti kefungsianterdiri dari penyelidikan, latihan,promosi dan perundingan.
Aktiviti pembangunanorganisasi pula mempunyaimatlamat untuk meningkatkanprofesionalisme dan semangatcintakan organisasi. Sehubungandengan ini program yang di-
jalankan adalah terdiri dariprogram pendidikan, sosial, sukandan sambutan perayaan.
Manakala aktiviti operaslpula merupakan aktiviti peng-genap kepada kelancaran aktivitikefungsian dan pembangunanorganisasi. Aktiviti ini meliputisoal pengurusan kewangan,pembangunan tenaga manusiadan pengurusan hotel.
Penyelidikan Produktiviti
Perbadanan Produktiviti Negara(NPC) telah berjaya melaksanakan24 penyelidikan dalam tahun1993 yang melibatkan 5direktorat, Institut PengurusanPerhotelan dan Pejabat-PejabatWilayah. Direktorat Pengukurandan Penyelidikan Produktiviti(PMR) menghasilkan 8 penye-lidikan, Direktorat Ehwal Korporat(CAD) 8 penyelidikan, DirektoratKhidmat Nasihat dan Perundingan(CAS) 4 penyelidikan, DirektoratLatihan dan Pengiktirafan (ANT) 1penyelidikan, Direktorat Pening-
katan Kualiti dan Produktiviti(PQI) 1 penyelidikan, InstitutPengurusan Perhotelan (IPP) 1penyelidikan dan Wilayah PantaiTimur 1 penyelidikan.
Daripada 24 penyelidikanyang tersebut ini, 87.5% telahpundisiapkan sepenuhnya manakalabakinya (12.5%) berada diperingkat akhir penulisan.
Bidang selidik yang di-tumpukan terdiri dari 46%Penyelidikan Produktiviti, 33%Pengurusan Kualiti, 17%Pengurusan Sumber Manusiadan 4% Pengurusan Am (LihatRajah 1). Tajuk-tajuk penyelidikanyang dijalankan adalah sepertiberikut:
* Linking Wages to ProductivityStudy
* The Characteristic of FDl andTheir Relationship with Pro-ductivity
* Total Factor Productivity byIndustries And Time Series
PROGRAM PEMNGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN
Direktorat
PMK
CAD
CAS
ANT
PQI
IPP
PantaiTimur
Rajah 1: Pecahan Penyelidikan Antara Direktoral
Factors Affecting LabourProductivity
Status Study of the Usage ofProductivity Indicators
Image Study On NPC
The Impact of TechnologyOn Productivity & Competi-tiveness of Malays/an Indus-tries.
Penyelidikan Produktivitiuntuk Industri Tekstil
Survey on QCC Practices ina Multicultural Environment
Measures to Enhance Pro-ductivity And Quality In Smalland Medium Industries
Bina Dm - Its Effects
Staff Profile and TrainingNeeds
Customer Service in the NPCHotel
Compilation of Local TrainingProgrammes (and EssentialFindings)
Kajian Replikasi KepuasanBekerja di PerbadananProduktiviti Negara
An Overview of the Manu-facturing Sector Based OnProductivity Statistics: 1985- 1990
Status on Measures TakenTo Enhance P & Q in SMI
Analysis of PerformanceFactors and CorrespondingStrategies in the Manufac-turing Industry based on In-dustrial Trends SurveyNumber 55.
Productivity and PerformanceIndicators in the Textile andApparel Industries
Pengukuran ProduktivitiUntuk Industri KomponenAutomotif
Keperluan Latihan DalamIndustri Bukan Metalik
Faktor-Faktor Motivasi YangMempengaruhi KepuasanBekerja di dalam IndustriPerkhidmatan di SektorAwam dan Swasta
Prestasi antara Hotel
Kajian Pasaraya Peladang
LAPORAN TAHUNAfJ PROGRAM PENINGKAJAM PRODUKTIVITI & KUALITI
Daripada 21 buah penye-lidikan yang siap untuk tahun1993 sebanyak 81% (17penyelidikan) adalah untukhebahan/terbitan luaran I\IPC [iaitudalam negeri (14) dan luar negeri(3)]. Manakala 19% adalah untukkegunaan dalaman NPC sahaja.
Latihan Peningkatan Produktivitidan Kualiti
Dalam usaha kita untuk mencapaitahap negara maju, sumbertenaga kerja mestilah seiringpeningkatannya dari aspek
produktiviti dan kualiti. Menyedarihakikat inilah tnaka NPC telahmengatur langkah-langkah yangwajar bagi membantu negaramencapai cita-cita yang murni ini.Hasrat NPC ini disalurkan melaluipemberian khidmat latihan dimana ianya merupakan kaedahlangsung dalam meningkatkankemahiran pekerja dari segi pen-gurusan ataupun teknikal.Sehubungan dengan itu dalamtahun 1993 NPC telah men-jalankan sebanyak 633 kursusyang telah dihadiri oleh 14,522peserta.
Rajah 2: Peningkatan P & Q
Jika dilihat dari segi kategoripekerjaan 4,644 peserta terdiridari golongan pengurusan, 7,357golongan penyelia dan selebihnya(2,521 orang) terdiri darigolongan pekerja biasa.(LihatRajah 2)
Kalau diukur melalui saizindustri pula 1,383 orang pesertadatangnya dari industri bersaizmultinasional, 8,150 dari industribersaiz besar dan 4,989 dariindustri IKS.
Sebaliknya jika kita lihat darisegi agihan kegiatan ekonomipula, 8,982 peserta datang darisektor pembuatan, 507 darisektor pertanian, 4,263 darisektor perkhidmatan dan 770 darisektor awam. (Lihat Rajah 3)
Daripada 633 kursus yangtelah dijalankan sebanyak 198(31%) kursus telah dijalankan diSelangor dan Wilayah PersekutuanKuala Lumpur (Lembah Kelang).Manakala bakinya 93 di WilayahPantai Timur, 102 di WilayahUtara, 109 di Wilayah Selatan, 61di Wilayah Sabah serta 70 diWilayah Sarawak.
Kursus-kursus yang telah di-jalankan oleh NPC sepanjang1993 terbahagi kepada lapanbidang utama iaitu:-
Pengurusan Kualiti (QM)
PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN ISfWEP0WDUU moouowin HHUIU
8.982
Js4.263
CQ
0.5070.77
Pertanian
SektorA warn
SektorPerkhidmatan
Pembuatan
Sektor Ekonomi
Rajah 3: Penyertaan Mengikut Sektor Ekonomi
• Pengurusan Produktiviti (PR)
• Pengurusan Sumber Manusia(HR)
• Pengurusan Pengeluaran(PM)
Pengurusan Pemasaran (SM)
• Program Antarabangsa (IP)
• Pembangunan Usahawan(ED)
Berdasarkan kepada bilanganpenyertaan serta permintaan-permintaan dari organisasi-
organisasi yang berminat, bidang-bidang latihan yang popularadalah seperti Pengurusan Kualiti,Pengurusan Sumber Manusia,Pembangunan Usahawan danPengurusan Produktiviti.
NPC juga seperti tahun-tahunlepas turut menjalankan kursus-kursus perhotelan di peringkatsijil dan diploma serta kursuspersediaan perniagaan untukkakitangan kerajaan. Dalam tahunyang dilapor NPC juga telahberjaya menjalankan kursusantarabangsa sebanyak 3 kaliyang melibatkan 63 orangpeserta.
Promosi Produktiviti dan Kualiti
Dalam usaha NPC memper-kukuhkan lagi pemahaman sertapenghayatan mengenai Produk-tiviti dan Kualiti, usaha-usahapromosi telah diperhebatkan.(Lihat Rajah 4) Antara aktiviti-ak-tiviti promosi yang telah di-jalankan oleh NPC dalam tahunini ialah:
1. Konvensyen QCC
Seperti tahun yang sudah-sudahNPC telah berjaya menganjurkanKonvensyen QCC pada tahunyang dilaporkan sebanyak 8 kaliuntuk menggalakkan kegiatanQCC tetap bergerak sihat.Konvensyen diadakan padaperingkat Wilayah dan Kebangsa-an dan telah berjaya menarikseramai 2,838 orang (198 buahkumpulan) terutamanya terdirtdari peserta sektor swasta.
2. Seminar dan KonvensyenPeringkat Kebangsaan DanAntarabangsa
Untuk menggalakkan penyertaanserta penghayatan pihak pengu-rusan terhadap isu-isu produk-tiviti dan kualiti, seminar dankonvensyen peringkat kebang-saan dan antarabangsa telahdianjurkan dan disertai oleh NPC.Antara program-program tersebutadalah seperti Rajah 5.
10
LAPORAN. TAHUNAN PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI
Aktiviti Kekerapan" , $L-
Konvensyen QCC (8x)Seminar dan Konvensyen Peringkat Kebangsaandan Antarabangsa (3x)Pameran P & Q (14x)Pendaftaran QCC (3x)Ceramah-ceramah Pengenalan P & Q (66x)Penghakiman QCC (18x)Kelab-Kelab P& Q ^ : ' • (8x)Program Kualiti Wilayah (10x)Anugerah-Anugerah Kualiti (5x)Ceramah-ceramah Radio mengenai P & Q (10x)Bulan Kualiti . (4x)Penerbitan ,. . >.™i . O1*}Dialog " --«•*-- ^ • (17xjPromosi Kursus .r' \t> (76x)Lawatan-lawatan (27x)
Rajah 4: Promosi Produktiviti dan Kualiti
3. Pameran P & Q
Pameran P & Q biasanya dibuatdi setiap Konvensyen QCC yangdianjurkan oleh NPC. Namunbegitu terdapat juga ketikanya dimana pameran dibuat berdasar-kan jemputan ataupun per-mintaan dari pihak luar sepertiKilang Matsushita (Senai),RISDA (Batu Pahat, Johor Bahru),Jabatan Pergigian Johor, Per-
pustakaan Sultan Ismail, LumutNaval Dockyard dan jugapenganjur Majlis Sambutan HariKemerdekaan yang telah diada-kan di Petra Jaya Kuching,Sarawak. Satu pameran khasjuga telah diadakan ketika pem-bukaan resmi Kompleks NPC diKepala Batas.
4. Pendaftaran QCC
Pendaftaran QCC tetap dijalankan
1. Quality Management Seminardi Hotel Istana . (150 peserta)
2. International QCC Convention di Bangkok (87 peserta)
3. Asian Congress On Quality & Reliability di Beijing (21 peserta)
Rajah 5: Seminar dan Konvensyen PeringkatKehangsaan/Antarabangsa.
seperti biasa dan pada tahun inisebanyak 202 buah kumpulantelah didaftarkan. Ini menjadikankeseluruhannya sebanyak 1,850buah kumpulan QCC yang telahberdaftar di bawah SekretariatTQC NPC.
5. Ceramah-CeramahPengenalan P & Q
Kumpulan sasar yang telahdikenalpasti oleh NPC untukdiberikan ceramah-ceramah iniialah organisasi swasta danawam, khususnya guru-guru danpara pelajar. Sebanyak 66 buahceramah telah disampaikan dantelah memanfaatkan seramai4,014 orang peserta.
6. Penghakiman QCC
Penghakiman QCC dibuat atasdasar permintaan ataupunjemputan pihak luar di KonvesyenQCC dalaman mereka di manapegawai-pegawai NPC akanmemainkan peranan sebagaisalah seorang hakim atau ketuahakim dalam konvensyentersebut. Sejumlah 28 permintaanatau jemputan telah diterima daripihak luar untuk perkhidmatanyang ditawarkan oleh NPC ini.
11
PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN RflRE7. Kelab-Kelab P & Q
Dengan usahasama Jabatan Ko-kurikutum Kementerian Pen-didikan, NPC telah berjayamenambahkan sebanyak 8 buahkelab-kelab P & Q yang ditu-buhkan di sekolah-sekolah sekitarBentong (3 buah), Nilai (3 buah)dan Klang (2 buah).
8. Program Kualiti Wilayah(PKW)
Program Kualiti Wilayah telahdilaksanakan secara bersamadengan Kementerian Pendidikanserta SIRIM. Antara aktiviti-aktivitiyang telah berjaya dijalankanialah:-
1. Seminar TQM2. Seminar ISO 90003. Seminar Peningkatan Kualiti
Dan Produktiviti IKS4. Seminar 'Competitiveness
Through Quality5. Kem Pengurusan Kualiti
Pelajar
Program-program tersebut telahberjaya menarik minat seramai596 peserta. Poster-posterbertemakan 'Kualiti AsasKecemerlangan' serta buku notasaiz poket dan fail kecil PKW tu-rut diadakan untuk aktiviti PKWini.
9. Anugerah-AnugerahKualiti
NPC telah berjaya memainkanperanan sebagai PemeriksaTeknikal, agensi penganjur sertamenganggotai jawatankuasaRekabentuk dan Teknikal daiamprogram-program AnugerahKualiti. Anugerah-anugerah kualitiini terdiri dari:-
1. Anugerah Kualiti PerdanaMenteri
2. Anugerah Pengurusan Kuaiiti3. Anugerah Kualiti Ketua
Menteri (Sarawak)4. Anugerah Kualiti Kementerian
Pertahanan5. Anugerah Prestasi Hotel
10. Ceramah Radio MengenaiP& Q
Kaedah promosi melalui radiotelah dilakukan khususnya olehpejabat cawangan Wilayah UtaraNPC untuk menghebahkan isu-isukepada orang ramai. Sesipenerangan serta soaljawabmelalui panggilan telefon kestesyen-stesyen radio di PulauPinang, Kangar dan Alor Startelah berjaya dilaksanakansebanyak 10 kali.
11. Bulan Kualiti
Sempena Bulan Kualiti Seduniapada bulan November, NPC telahmenyusun program-programyang berkaitan P & Q. Sepertiyang lazim program-programseperti Kem Kualiti, Pidato Kualiti,Qualitithon serta luncheon Talk'telah diadakan. Jumlah penyer-taan ialah 80 peserta untuk KemKualiti, 8 buah sekolah untukPidato Kualiti, 33 kumpulan untukQualitithon, dan 231 peserta dari50 organisasi untuk luncheonTalk' yang telah disampaikan olehYB. Dato' Effendi Norwawi,Pengerusi Eksekutif, SEDCSarawak.
12. Penerbitan
Bahan-bahan penerbitan telahdihasilkan dengan tujuan menim-bulkan kesedaran serta menarikperhatian masyarakat tentangpentingnya peningkatan Produk-tiviti dan Kualiti. (Lihat Rajah 6)
13. Dialog
Dialog-dialog turut dijalankanterutama di antara NPC denganpelanggan-pelanggannya untukmengetahui masalah-masalah
12
PEGPERB1DAUU PPOOUKmiTI NEQUPH
LAPORAN TAHUNAN PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI
serta cara-cara yang NPC bolehlaksanakan untuk memajukanserta memperkukuhkan amalanP & Q di sektor-sektor industri.NPC juga tidak ketinggalanmelibatkan diri dalam siri dialog-dialog yang dianjurkan oleh MITIdengan pihak swasta.
14. Promosi Media Cetak
Pada dasarnya setiap aktiviti yangdijalankan akan disebarkan
Symposium Intra-RegionalInvestment, Eksposisi Kebang-saan, Kern Kualiti, KonvensyenQCC Kebangsaan dan lain-lain lagitelah dihebahkan melalui mediacetak. Promosi melalui mediacetak telah dilakukan sebanyak 19kali dalam tahun ini.
15. Promosi Kursus
Promosi kursus telah dibuat
Bil.
1.2.3.4.5.6.7.8.9.10.11.
Bahan-bahan yang telah diterbitkan
Quick Information On TQCMajalah ProduktivitiJurna! ProduktivitiProductivity & Quality Enhancement ProgrammePoster-Poster KualitiPoster-Poster 5SBuku-Buku Mengenai KualitiSeminar Video Mengenai KualitiTPM KitaPrinsip-Prinsip Asas QCCQuality Malaysia
Kekerapan
1621
3 jenis1
26 tajuk43 tajuk
111
Rajah 6 : Bahan-bahan Yang Telah Diterbitkan.
beritanya melalui media cetak. Inibertujuan supaya pihak umumdapat mengetahui apakah aktivitiyang NPC lakukan dan apakahfaedahnya. Aktiviti-aktiviti sepertiupacara penyampaian sijil InstitutPengurusan Perhotelan, BengkelVendor Proton, Mesyuarat APO,
sebanyak 76 kali dalam usahamenawarkan khidmat latihan yangterdapat dalam program latihanP & Q bagi tahun 1993. Cara-cara utama promosi dibuat ialahdengan mengedarkan buku-bukuprogram latihan (Productivity &Quality Enhancement Pro-
grammes) serta brosur-brosurkursus yang berkenaan mengikutsenarai mel (mailing list) yangsedia ada. Keluasan pengedaranserta kumpulan sasar yang dipi-lih adalah mengikut kesesuaiankursus serta tempat di manakursus akan dijalankan.
16. Lawatan-Lawatan
Pegawai-pegawai NPC telahmembuat lawatan ke pelbagaiorganisasi dalam usaha membuatpromosi P & Q. Juga sebaliknyalawatan-lawatan dari agensi-agensi kerajaan, industri, sekolahserta rombongan-rombongan dariluar negara juga turut diterima.Antara contoh organisasi-organisasi yang telah dilawatioleh pegawai NPC adalah sepertiUPM, UIA, FMM, AutoventureInd., CIMA Sdn. Bhd., Amisan
Products dan Raya Plastics.Sementara pelawat-pelawat yangtelah datang ke NPC adalah
seperti pelajar-pelajar Universiti
dari Holland, pelawat-pelawat dariFilipina, sekolah-sekolah Vo-kesyenal dan berbagai agensikerajaan dan swasta. Kese-luruhannya sebanyak 27 aktivititerangkum dalam kategoripromosi ini.
13
PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN ISJIKEPerundingan Produktiviti danKualiti
NPC dalam usahanya untukmenonjolkan diri sebagai satuinstitusi yang unggul dalambidang produktiviti dan kualititelah menjadikan aktiviti perun-dingan sebagai salah satu aktivitiutamanya. Bidang-bidang utamayang ditumpukan dalam aktivitiperundingan ini ialah KumpulanKawalan Mutu (QCC), 'TotalQuality Management', SistemDokumentasi dan Akreditasi ISO9000, 5S, Total Productive Main-tenance', Kajian Pasaran dansemua bidang yang berkaitandengan produktiviti dan kualiti.Sebanyak 41 projek telah di-kendalikan sepanjang tahun 1993yang meliputi sektor industri kecildan sederhana (IKS), industribesar dan sektor kerajaan.
Antara faedah-faedah yangdapat diraih oleh pelanggan-pelanggan dari projek-projekperundingan yang telah dijalankanoleh NPC adalah seperti berikut:-
* Diagnosis dan peningkatanproduktiviti
Mengenalpasti kelema-han dan kelebihanorganisasi.Dapat mengenalpastib i d a n g / f a k t o rpeningkatan produktiviti.Dapat merancang aktiviti
peningkatan produktivitiorganisasi.
Kekemasan tempat kerja (5S)
Menjaga tempat kerjadengan lebih baik dankemas.Persekitaran bengkelyang lebih baik.Suasana kerja yang febihbaik dan selesa.
Sistem Dokumentasi danAkreditasi ISO 9000
Membentuk suasanakerja berasaskan sistemISO 9000.Mengadakan sistemdokumentasi yang baik.
- Mencapai taraf ISO 9002kepada syarikat.
Bidang 'IndustrialEngineering'
- Aliran kerja yang lebihberkesan.Mengenalpasti masalahdalam pengurusan pe-nyelenggaraan.Persekitaran kerja yanglebih selamat.
Pengurusan KualitiMenyeluruh (TQM)
Meningkatkan kesedarandan kefahaman tentangkualiti.
Mewujudkan SistemTQM.
* Analisis Keperluan Latihan(TNA)
Mengenalpasti keperluanlatihan kakitangan.
- Mewujudkan hubunganbaik pengurusan danpekerja.
* Kumpulan Kawalan Mutu(QCC)
Mewujudkan aktivitiKKM.Membaiki pengurusanpasukan kerja.
- Mengenalpasti carapenyelesaian masalah.
Lain-lain faedah yang di-perolehi dari projek-projekperundingan ini ialah dapatmenentukan keberuntungan per-niagaan yang dijalankan,mengatur strategi pemasaranmasa hadapan serta mem-pertingkatkan kecekapan pengu-rusan dalam menjalankanperniagaan.
Berdasarkan kepada faedah-faedah yang tersebut di atas sertasokongan yang berterusan ter-hadap khidmat perundingan yangditawarkan oleh NPC, maka
14
LAPORAN TAHUNAN PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI
peluang ini akan digunakan untukmeluaskan pengetahuan dalambidang P & Q kepada pelanggan.Ini secara langsung akan dapatmeningkatkan tahap produktivitidan kualiti negara.
Jalinan Kerjasama Anlarabangsa
Hubungan yang rapat di antaraNPC dengan pertubuhan-pertubuhan atau institusi-institusiproduktiviti dan kualiti di pering-kat antarabangsa telah dapatmengukuhkan serta meningkatkankeupayaan teknikal NPC dalambidang yang diceburinya. Inisecara langsung telah mem-berikan kesan positif terhadapusaha NPC untuk menjadiInstitusi Produktiviti Negara yangunggul. Hubungan baik terusdijalinkan dengan PertubuhanProduktiviti Asia (APO),Gabungan Sains ProduktivitiSedunia (WCPS), AgensiKerjasama Antarabangsa Jepun(JICA), Pertubuhan BuruhAntarabangsa (ILO) serta lain-lainorganisasi produktiviti antara-bangsa.
Antara program-programyang dianjurkan dan disertai NPCdi peringkat antarabangsa ialah:
1. Menerima misi lawatan sertakajian (study mission) daridelegasi APO ke KualaLumpur dan P. Pinang pada18hb -23hb Februari.
2. Menyertai Kongres Produk-tiviti Sedunia Ke 8 (8th WPC)di Stockholm pada 23rib -27hb Mei.
3. Menganjurkan mesyuarat ke35 'APO Governing Body' diHotel Regent, K.L. pada 8hb.-12hb. Jun.
4. Menjadi tuan rumah kepadadelegasi Mongolia bagi pro-gram Kerjasama dua halaantara badan-badan/per-tubuhan produktiviti (BCBN)pada 8hb - 12hb Jun.
5. Menganjurkan 'SymposiumOn Intra-Regional Investmentand Technology Transfer'pada 28hb. - 31 hb. July.
6. Menerima delegasi dariNational Iranian ProductivityOrganisation untuk lawatanserta membuat kajian pada25hb - 26hb September.
7. Menganjurkan bengkel semi-nar bertajuk 'National LevelProductivity, Statistic:- Com-pilation and Analysis' pada16hb. - 19hb. Nov.
8. Menganjurkan mesyuaratjawatankuasa pemandu untukPeraduan Menulis Essei APOpada20hb-21hb Disember.
Dalam tahun yang dilapor-kan, NPC telah menjadi tuanrumah kepada 28 orang pesertaluar negera iaitu Myanmar (3),Kazakhstan (2), Ghana (1),Bangladesh (2), Pakistan (2), Fiji(2), Iran (1), Iraq (1), Mesir (2),Nepal (1), Brunei (1), Senegal (1),Bahrain (1), Nigeria (2), Estonia(1), Zimbabwe (1), Indonesia (1),Gambia (1) dan Mauritius (1).
Mereka ini menyertai 3program latihan yang berasinganseperti yang ditawarkan di bawahProgram Kerjasama TeknikalMalaysia. Program-program inidijalankan secara serentak iaitupada 23hb. Ogos hingga 23hb.Oktober. Program-Programtersebut adalah:
1. Productivity ImprovementProgramme Through WorkStudy
2. International Small And Me-dium Enterprise Manage-ment and ConsultancyProgramme.
3. Certificate In Supervision.
15
LAPORAN TAHUNAN RfKEM pnoDumvm NEOIFI
PEMBANGUNAN TENAGA MANUSIA
Pengenatan
s~i n nit Pembangunanl~siJ Tenaga Manusia telah
terlibat secara aktif dalam aktivitipembangunan kakitangan sebagaimemenuhi peranannya dalammembantu meningkatkan kema-hiran tenaga kerja di NPC. Inidicapai melalui latihan dalamandan luaran, samada secaratempatan ataupun di luar negeri.Sebagai tambahan program- pro-gram lawatan ke kilang danceramah-ceramah dari pence-ramah jemputan juga turutdijalankan.
Tumpuan telah d iber ikanterhadap aspek pembangunankerjaya dan individu. (Rajah 7)
Program-Program
Satu kursus induksi telahdijalankan selama 3 bulan dandisertai oleh seramai 28 orangpegawai perunding yang barudilantik. Kandungan kursus turut
menumpukan perhatian kepadaaspek-aspek pembangunanindividu serta kerjaya. Pegawai-pegawai perunding baru inikemudiannya telah turut me-libatkan diri dalam aktiviti-aktivitipenyelidikan dan perundinganuntuk f i rma-f i rma tertentu.Laporan-laporan yang berkaitankemudiannya telah diserahkankepada organisasi-organisasiyang terlibat
Memandangkan kepadakeperluan untuk membentukteknik-teknik produktivit i dikalangan warga NPC, beberapa
kursus yang berkaitan denganperisian komputer telah dijalankanuntuk Pegawai Perunding dankakitangan khidmat sokongan.
Lebih ramai lagi Pegawai-Pegawai Perunding NPC telahmenjalani kursus lead Assessor/Audit' kerana terdapat permintaanyang menggalakkan terhadap pro-gram-program peningkatankualiti. Pegawai-pegawai ini akanmenawarkan khidmat perun-dingan dari aspek sistem kualiti.
P r o g r a m - p r o g r a mpembangunan diri melibatkan
Bit.
i)ii)iii)iv)
v)vi)vii)
Program
Bina DiriLatihan KomputerPembangunan DiriPembangunan KerjayaKursus Lepasan IjazahProgram InduksiCeramah Produktiviti
Kekerapan
4
13
29
117
12
Peserta
130 peserta121 peserta181 peserta433 peserta
8 pegawai28 pegawai383 peserta
Rajah 7: Ringkasan Program Pembangunan Sumber Manusia.
16
LAPORAN TAHUNAN
beberapa program 'Bina Diri' yangmana ianya bertujuan untukmenanam nilai-nilai kemanusia-an. Dengan terlaksananya 4 pro-gram bagi tahun ini, hampirkesemua warga NPC telahmenyertai program tersebut.Sambutan terhadap programadatah menggalakkan dan di-jangka akan diteruskan di dalambentuk yang lain di masahadapan.
Program-program lain ter-masuklah kelas-kelas bahasaInggeris yang dijatankan selepaswaktu pejabat.
Penyelidikan
Kertas-kertas penyelidikan berikuttelah siap disediakan:
i) Enhancing Quality and Pro-ductivity In Small andMedium Scale Industries.
ii) Customer Service in NPCHotel
iii) Bina Diri - Effects and Pros-pects
iv) Satu Penilaian Ke atasProgram-program UmumYang Terpilih.
PEMBANGUNAN TENAGA MANUSIA
Kearah Kecemerlangan
Unit Pembangunan TenagaManusia telah mengepalai satujawatankuasa untuk mengenal-pasti dan menggubal langkah-langkah bagi meningkatkankecemerlangan di dalam Direk-torat Ehwal Korporat dan ia telahterbukti mendatangkan kesanyang baik.
17
LAPORAN TAHUNAN RHPCEPDBUUUH PMOUKTMtlHeMIU
PUSAT MAKLUMATDAN SUMBER RUJUKAN
usat ini bertanggung-jawab mengumpui,
memproses, menyimpan danmenyebar maklumat produktivitidan kualiti selaras denganperuntukan akta NPC perkara 7(b)mengenai kerja-kerja perbadananyang meliputi:-
Menubuhkan suatu pusatmaklumat dan rujukan bagiindeks produktiviti baginegara dan bagi sistem-sistem pengurusan dankajian kes.
Pengwujudan pusat inibertujuan untuk:
Menerajui penggalakkan danpenyebaran maklumat danisu-isu yang berhubungandengan produktiviti dankualiti.
Menjadi pusat sumbermaklumat dan rujukan dalambidang produktiviti dankualiti.
Membekal maklumat isu tiviti mengikut sektor, sub-sektorsemasa berkaitan denganproduktiviti dan kualitikepada masyarakat, industridan kerajaan.
Selaras dengan itu operasipusat ini adalah dilaksanakanmelalui mekanisme unit pengum-pulan data, perpustakaan danperhubungan korporat. Maklumatyang diuruskan oleh pusat inidikelasifikasikan seperti berikut:-
Maklumat Statik
Maklumat Dinamik
Maklumat statik merujukkepada definisi, input produktivitidan kualiti, serta prestasi penye-lidikan, perundingan dan latihanyang dilaksanakan oleh NPC,serta data pelanggan dan bakalpelanggan NPC.
Maklumat dinamik pulaterdiri dari makiumat terkiniberkenaan angkatunjuk produk-
ekonomi dan perbandinganantarabangsa serta penemuanbaru berhubung dengan produk-tiviti, kualiti dan pengurusan.
Makiumat yang ada disimpandalam bentuk data mentah, datayang diproses dan ringkasan-ringkasan serta output.Maklumat tersebut dikeluarkandan disebarkan kepada kumpulansasaran yang bersesuaian melaluimedia cetak seperti penerbitanrisalah, majalah, jurnal dan indekskatalog produktiviti dan kualitiserta bahan audio - video sepertikaset dan video produktiviti dankualiti.
Sehingga 1993, pusat initelah berjaya mengumpui dataindustri pelanggan dan bakalpelanggan berjumlah 42,000kesemuanya meliputi semuasektor industri, 24,552 naskahbuku, 1,220 naskah jurnal, 309naskah laporan tahunan, 65naskah panduan latihan, 282
18
IflPG LAPORAN TAHUNAN PUSAT MAKLUMAT & SUMBER RUJUKAN
naskah kalendar latihan. Selaindaripada itu pusat ini juga telahmengumpulkan sebanyak 333koleksi bahan-bahan penerbitandari Asian Productivity Organi-zation (APO). Dari segi bahanaudio-video pula pusat ini telahmengumpulkan sebanyak 328tajuk filem dan video berkenaanproduktiviti, kualiti, pengurusandan keusahawanan.
Untuk meningkatkan kece-kapan pengurusan sistem mak-
lumat produktiviti dan kuatitiserta memudahkan capaian sertaperkongsian maklumat peringkatdalaman dan untuk masyarakatumum, proses penyambunganberkomputer secara on-line danpenempatan terminal capaianawam akan diadakan pada 1994.Setakat ini 3 remote Local AreaNetwork (LAN) telah ditempatkandi NPC untuk memenuhi 3komponen utama sistem mak-lumat P & Q NPC iaitu SistemMaklumat Penyelidikan P & Q,
Sistem Maklumat PengurusanP & Q dan Sistem Maklumat Ter-pusat di bawah penyelarasanPusat Maklumat dan RujukanP & Q. Operasi sistem maklumatP & Q secara talian teruskomputer dijangka beroperasiselewat-lewatnya pada Jun 1995.
19
LAPORAN TAHUNAN ICTPGPEnMWMWPRODUaWin HEOMI
KEMUDAHAN FIZIKAL
ada masa ini KompleksNPC di Petaling Jaya
mempunyai 5 blok bangunantermasuk sebuah hotel bertaraf 3bintang dan sebuah institutpengurusan perhotelan. Didalamnya menyediakan beberapakemudahan termasuk 37 bilikkuliah dan latihan serta 2 dewanseminar (1 di Blok A, dan 1 diHotel NPC). Bagi peserta-pesertakursus di luar Kuala Lumpur,Hotel NPC menawarkan 72 buahbilik yang boleh disewa dengankadar yang berpatutan.
Kompleks NPC juga mem-punyai 6 buah bilik komputeryang mengandungi 37 buah ter-minal komputer dan bolehdigunakan oleh para peserta yangmengikuti kursus di NPC. Selaindaripada itu sebuah perpustakaanyang mengandungi 26,000 buahbuku di mana 6% mengenaikualiti, 6% mengenai produktiviti,5% mengenai pengurusan, 4.3%mengenai keusahawanan, 8.7%
mengenai ekonomi, 9% mengenaipekerja, 11% mengenai undang-undang, 10% mengenai hotel, 5%mengenai industri kecil, 5%mengenai kewangan, 10%mengenai pengurusan personel,7% mengenai latihan, 10%mengenai pemasaran dan lain-lainterbuka kepada para pesertakursus di NPC.
Selain daripada kemudahandi kompleks induk di PetalingJaya, NPC Wilayah Utara yangterletak di Kepala Batas, PulauPinang juga mempunyaikemudahan 10 buah biliksyarahan, sebuah dewan yangboleh memuatkan 500 orang,sebuah bilik komputer dansebuah kantin yang bolehmemuatkan 200 orang pelanggandalam satu masa.
Di Wilayah Selatan sebuahtapak seluas 3.8 ekar dibelakangBandar Baru UDA akan dibinabangunan NPC Wilayah Selatan
yang dianggarkan berharga RM6.24 juta. NPC Wilayah Sarawakjuga akan mempunyai bangunansendiri di Sejingkat di daerahSantubung. Pada masa inikawasan berkenaan yang seluas10 ekar (yang pada mulanyakawasan berpaya) telah ditambakdan diratakan. Harga pembinaankompleks NPC Wilayah Sarawakdianggarkan RM 9 juta.
NPC Wilayah Pantai Timurpula telah mengenai pasti sebuahkawasan seluas 5 ekar diSemambu. Lokasinya bertempatdi sebuah lereng bukit yangmasih belum diteroka, tetapi disekitarnya terdapat beberapabuah institut pengajian termasukMaktab Perguruan Afzan.
Sementara itu Wilayah Sabahpula masih di peringkat per-bincangan dengan kerajaan negeribagi mencari tapak yang sesuai.
20
BIKE LAPORAN TAHUNAN
PROGRAM SOKONGAN PENINGKATANPRODUKTIVITI DAN KUALITI
alam usaha memas-tikan program-pro-
gram berjalan dengan berkesan,NPC juga telah mengemaskinikanprogram sokongan peningkatanProduktiviti dan Kualiti yangterdiri daripada PembangunanOrganisasi dan Gerakan BudayaCemerlang.
i) Pembangunan Organisasi
Falsafah NPC adalah bahawatenaga kerja merupakan kunciutama yang menentukan kejayaansesebuah Organisasi dalammempertingkatkan produktiviti.Selaras dengan kepercayaan ini,NPC berusaha untuk mernastikankebajikan kakitangan diberiperhatian sewajarnya melaluibeberapa persatuan seperti:
* PKPDPN (Persatuan Kaki-tangan NPC)
* Kelab Dayanita* BKKI (Badan Kebajikan
Kakitangan Islam)
Persatuan Kakitangan NPC(PKPDPN)
Persatuan ini ditubuhkan untukmenyediakan satu persekitaranuntuk aktiviti sosial, sukan dankebajikan yang dapat memupukkemesraan dan persefahamanyang lebih erat di kalangansemua anggota NPC. Menerusiaktiviti persatuan juga ia dapatmemberi peluang untukmengeratkan silaturahim antaraanggota NPC.
Kelab Dayanita
Kelab Dayanita pula ditubuhkankhas untuk kaum wanita di NPCdan juga ahli-ahli kehormat yangterdiri daripada isteri-isterianggota NPC. Aktiviti Dayanitaialah meliputi aktiviti kebajikan,sosial dan kebudayaan khas untukanggota wanita. Walau bagai-manapun, kelab ini juga sentiasabekerjasama dengan persatuandan badan lain di NPC.
Badan Kebajikan KakitanganIslam (BKKI)
Badan Kebajikan Kakitangan IslamNPC memainkan peranan mewu-judkan program-program ber-bentuk syarahan-syarahanagama, kelas-kelas tajuid, tafsir,fardhu ain dan lain-lain lagi. BKKIjuga turut mengatur majlis-majlissambutan seperti Maulidur Rasul,Israk Mikraj, Maal Hijrah, BerbukaPuasa, Hari Raya dan sebagainyadengan kerjasama persatuan/kelab lain di NPC.
II) Gerakan Budaya Cemerlang(GBC)
Dalam tahun 1993 GBC telahmenjalankan beberapa programkhusus dalam usaha untukmewujudkan iklirn organisasiyang baik ke arah pencapaianperkhidmatan yang profesionaldan cemerlang.
21
PROGRAM SOKONGAN P& 0 LAPORAN TAHUNAN PIKEPEflUUMNJUl pnODUKTIVITI ICGAFU
Tarikh Jenis Aktiviti Kumpulan Sasar
Setiap pagi
Setiap bulan
8-10 Jan.
11-12 Jan.
23 Feb.
9 Mac
12 April
14 April
22 April
29 Apr. - 1 Mei
7-9 Mei
15 Mei
9-11 Jun
14 Jun - 18 Ogos
20 Jun
22 Jun
26 Jun - 16 Ogos
8-10 Julai
24 Julai
Doa Marian
Perhimpunan Bulanan
Program Bina Insan
Ceramah Management By Results
Sambutan Awal Ramadhan
Ceramah Kesihatan
Ceramah Etika Kerja
Ziarah Kematian
Sambutan Aidilfitri
Program Bina Insan
Program Bina Insan
Senamrobik
Program Bina Insan
Kemahiran Penggunaan Bahasa Inggeris
Senamrobik
Sambutan Maal Hijrah
Perjumpaan Unit/Bahagian denganKetua Pengarah
Program Bina Insan
Senamrobik
Warga NPC
22
RfKE LAPORAN TAHUNANPROGRAM SOKONGAN P&Q
Tarikh Jenis Aktiviti Kumpulan Sasar
30 Julai - 1 Ogos
14 Ogos
28-30 Ogos
23 Sept.
80kt.
150kt.
230kt.
1 Nov.
9 - 11 Nov.
Program Bina Insan
Senamrobik
Sukan Tahunan NPB/NPC
Lawatan Sambil Belajar kePerpustakaan Negara
Penulisan Surat dan MinitMesyuarat
Sambutan Maulidur Rasul
Gotong Royong
Bulan Q (1 Nov. - 30 Nov.)
Program Perhimpunan dan PelancaranBulan Q. Tema "Kualiti AsasProfesionalisme"
Perasmian: Timb. MenteriPerdagangan Antarabangsadan Industri
Pelancaran Slogan Q
Video GBC
Anugerah Khidmat Cemerlang
Ikrar
Pameran Q
Kem Kualiti
Warga NPB/NPC
Warga NPC
Warga NPC
Warga NPC
Syarikat Swasta
23
PROGRAM SQKONGAN PS Q LAPORAN TAHUNAN
• ^ Tarikh^^K—————————
ICTPGPERGAUN1N PROWllCTtVm NBURk
Jenis Aktiviti Kumpulan Sasar
9 - 1 1 Nov.
17 Nov.
20 Nov.
28 Nov.
30 Nov.
15 Nov -20 Dis
16Dis
23 Dis
Kertas Kerja Q
Bengkel Q
Quality Trekking
Kuiz Kualiti
Persembahan Kumpulan
Pidato Kualiti
Gotong Royong
Qualitithon
Luncheon Talk
Tajuk: Innovation for QualityEnhancements
Oleh: YB Datuk Effendi NorwawiPengerusi Eksekutif SEDCSarawak
Sukan Tahunan NPC
Sambutan Deepavali
Makan Malam NPC
Sekolah-sekolahdi Lembah Klang
Semua Warga NPC
Syarikat Swasta danWarga NPC
PengurusanAtasan Swasta/
Kerajaan
Warga NPC
Warga NPC
Warga NPC/WakilKementerian
24
ICTPGmoownvmicaMu
LAPORAN TAHUNAN
PENUNJUK PRESTASI NPC 1993
A gensi-agensi Kerajaan-rf—'V telah ditubuhkan untukmemenuhi keperluan-keperluanrakyat dan negara sebagaimanadiputuskan oleh pucuk pimpinanmelalui dasar-dasar negara.Selaras dengan dasar-dasar yangditentukan, setiap agensi mem-punyai matlamat dan bidangtugas tertentu. Tanggungjawab inidilaksanakan melalui program danaktiviti yang diwujudkan di bawahkawalan agensi masing-masing.Bagi membolehkan agensi-agensimelaksanakan program-programdan aktiviti-aktivitinya, setiapagensi adalah diperuntukkansumber-sumber tertentu olehkerajaan. DaEam rnembelanjakansumber-sumbernya, setiap agensiperlulah mematuhi segala pera-turan dan undang-undang yangberkuatkuasa untuk tujuanmemastikan akauntabiliti fiskal,pengurusan dan program dalamPerkhidmatan Awam.
Salah satu aspek akauntabilitiialah rnenentukan sama ada wang
awam dibelanjakan dengan sebaik-baiknya dan mendatangkan faedahyang diingini oleh rakyat dannegara. Untuk berbuat demikian,agensi-agensi perlulah mengukurprestasi dengan menjalankanpenilaian ke atas program-pro-gram dan aktiviti-aktiviti di bawahkawalan masing-masing. Satukomponen penting dalammembuat pengukuran prestasiterhadap program dan aktiviti ialahdengan mewujudkan penunjuk-penunjuk prestasi.
Dua aspek penting yangditekankan dalam pengukuranprestasi program dan aktiviti ialahkecekapan dan keberkesanan.Aspek kecekapan mengukursejauh mana sumber-sumber dibawah kawalan agensi digunakansecara optima untuk meng-hasilkan output agensi. Aspekkeberkesanan memberi gambarantentang sejauh mana objektifsesuatu program dan aktivititercapai. Untuk memudahkanpengukuran keberkesanan, objektif
yang ditetapkan itu hendaklahberbentuk spesifik, boleh diukurdan realistik dari segi kesan yangingin dicapai.
Dalam konteks ini NPCmenekankan pengukuran-pengukurannya dari segi kece-kapan sahaja. Ini disebabkanaspek keberkesanan sukar diukurkerana objektif NPC tidakmemenuhi syarat diberi.
Sehubungan dengan itu,prestasi NPC dari segi latihan,penyelidikan, perundingan danpromosi telah diukur melalui tigaaspek iaitu aspek kecekapan kos,kecekapan tenaga kerja dankecekapan masa. Berikut adalahperkiraan kecekapan-kecekapantersebut untuk tahun 1993 dansebagai perbandingan, perkiraanyang sama untuk tahun 1992 jugadinyatakan di dalam jadual dibawah:
25
PENUNJUK PRESTASI NPC LAPORAN TAHUNAN PIKEi) Kecekapan Kos =
Jumlah Kos Yang Terlibat Dalam Pengeluaran Output
Jumlah Output Yang Dihasilkan
RM
Output
Perkara
a) r cl lycllUlr\al I
b) Perundingan
d) Promos!
^. imM.N ra ^HM^BK^
1,037,027.20
24
486, 751.39-11 B71 QQ
41
1,536,321.00................... - o 407 ns— — <L, Ttf ,U-J
633
742, 467.840 /Id'3 17
299
19?2___5H
604, 770.27._ _____ 07 700 -\A
16
390, 665.99- 1 Q Qii9 IK
28
1,373,464.10- d QQO RQ
317
768, 693.86--_-__-_--_--_--_. ? dfiq 7()— — £_, Tucr.i u
319
Perkiraan kecekapan kos ini menunjukkan jumlah kos (dalam Ringgit Malaysia) yang terlibat untuk menghasilkan satuunit output.
ii) Kecekapan Tenaga Kerja =Jumlah Output Yang Dihasilkan
Jumlah Tenaga Kerja
Output
Tenaga Kerja
»'Perkara
a) Penyelidikan
b) Perundingan
c) Latihan
d) Promosi
1993
24= —— — — = 0.30
81
411 AQ
38
633= — — — — - 5.27
120
299-,.--.-.—. - R IK— — *Ji 1 U
58
1992
16_____ n q-a
48
28_ ____ n an
31
317= .. — .__.. - 2 91
109
319_ ———— „ t; OQ— — ij . O
61
Perkiraan kecekapan tenaga kerja ini menunjukkan jumlah output yang dapat dihasilkan oleh seorang pegawai yangterlibat dalam aktiviti tersebut.
26
LAPORAN TAHUNAN
iii) Kecekapan Masa =Jumlah Masa Untuk Menghasilkan Output
Jumlah Output Yang Dihasilkan
PENUfJJUK PRESTASI NPC
Hari
Output
Perkara
b) Perundingan
c) Latihan
d) Promosi
1993
4,746_ _____ _ 1 Q7 7K
24
11,652= -————-- = 284.20
41
3,6715 an
633
1,002.5
299
1992 3^B
= ------ - 190.0016
7,840gon nn
28
1, 838.5S on.OU
317
1, 052.7_ ______ _ -a -an
319
Perkiraan kecekapan masa ini menunjukkan jumlah masa (dalam hari) untuk menghasilkan satu unit output.
27
ANNUAL REPORTKJOMMMN fWBKIMTl WMMIflKE
GJTPCEPERBADANAN PRODUKTIVITI NEGARA
1993 ANNUAL REPORT
ICTPCE
CHAIRMAN'S mHAIRMAN'S IVIESSAGE
roductivity and quality improvement management are two importantaspects which influence the trend in our economic growth.
In the present era of economic globalisation, the world has no boundaries.Organizations are now facing new economic frontiers characterized by abun-dant new market opportunities, information and knowledge explosion, state-of-the-art technologies and sudden shifts of economic paradigm, forcing themto redefine their corporate goals and marketing strategies in order to retaintheir competitive edge like any other institutions. NPC as a catalyst in im-proving the nation's productivity and quality level has leapt forward in thatpursuit. To measure and analyze productivity growth of the various economicsectors and other related activities, a new structural mechanism programmewas introduced during the year.
In 1993, Malaysia's economy performed well, recording productivity growthof 5.2% compared to 4.0% in 1992. The boost was mainly from the manufac-turing sector which contributed to the productivity growth of 7.5% in 1993compared to 4.9% in 1992. The sector has also propelled the Gross NationalProduct (GDP) further to 30.1% in 1993 from 28.9% in 1992. The effect ofTotal Factor Productivity (TFP) on productivity growth that was increasedfrom 57% in 1992 to 66% in 1993 was one of the contributory factors. Toenhance productivity gain for long term benefits, industries have to focus moreon activating the capacity of TFP, similarly derived from Total ProductiveMaintenance (TPM), Total Quality Management (TQM) and ISO 9000 Qual-ity System.
During the year, effort to enhance and diversify research activities on pro-ductivity management, consultation and manpower training research activi-ties were continued and reorganized. NPC conducted 24 research projects,
IflPGPEMUMMUIPRODUniVm NEOMt
comprising of productivity research (46%), quality management (33%), man-power management (17%) and general management (4%). NPC has also ren-dered 41 consultancy projects for small and medium scale sectors., large indus-tries as well as the Government. Several programmes were targeted at increas-ing productivity and quality, remained popular amongst private and publicorganizations in view of the fact that quality workforce is a determinant assetto the performance of an organization. In 1993, 633 courses administered byNPC were attended by 14,522 participants.
To meet the various quality management issues amongst organizations, NPChas led several initiatives which helped disseminate knowledge, skill and infor-mation by assuming multiple roles — as Technical Consultant Committee in theQuality Award, as organising agency for overseas productivity mission and visits,as joint-organizer with other institutions for quality drive, as a driving forceand publicist of quality related activities to the workforce community.
The overall performance of NPC in 1993 could however, be improved furtherand consolidated to make it more effective in helping the nation's industriesmeet competition for acceptance of goods made in Malaysia both at home andabroad.
As a body fully entrusted by the Government, the National Productivity Cor-poration will continue its efforts in enhancing productivity and quality to acoveted level. Strong and continuous support given by our clients in both indus-tries and organizations, would help strengthen the services of NPC.
Last, but not least, I would like to take this opportunity to thank The Ministryof International Trade and Industry and Members of the Board for their co-operation and valuable advice. To all NPC corporate citizens, I wish to extendour appreciation for their incontrovertible work and hope they will keep upwith their professional quality service in raising the standard of excellence ofthe organization and nation.
Quality, Foundation of Professionalism.
Thank You.
Tan Sri Data9 Azman Hashim.
RIPE ANNUAL REPORT NATIONAL PRODUCTIVITY COUNCIL ACT 1991
NATIONAL PRODUCTIVITY COUNCIL(INCORPORATED /AMENDMENT)
ACT 1991National Productivity Corporation (NPC),
previously known as National ProductivityCentre was established in 1962. It was a joint projectbetween the United Nations Special Fund and theFederal Government, with International Labor Organi-zation (ILO) as its administrative agency.
In 1966, National Productivity Council Act (In-corporated) Number 19 was given approval and theCouncil later became an autonomous Organization.In line with the expansion of the Centre, the Act wasamended under the National Productivity Council Act(Incorporated/Amendment) A305 in 1975. It wassubsequently amended to the National ProductivityCouncil Act A801 (Incorporated/Amendment), 1991.
The National Productivity Council was laterknown as National Productivity Corporation with theenforcement of the Act on 1 December 1991. UnderSection 7 of the National Productivity Council Act(Incorporated/Amendment) 1991, duties of the cor-poration are delineated as follows:
To lead in the promotion and dissemination ofproductivity related information and issues;
To establish an information and reference centrefor productivity indices for the country and formanagement systems and case studies,
To generate local expertise in the field ofproductivity, quality, management and entre -preneurship;
To enhance the development human resourcesboth at supervisory and management levels inthe country;
To advise on and coordinate the implementa-tion of programmes and activities related toproductivity and quality;
To assess and certify supervisory andmanagement training programmes, entre-preneurship programmes, productivity and
quality management programmes conducted bythe private sector for the public;
To conduct training or other programmes relat-ing to productivity, quality, management andentrepreneurship;
To provide consultancy services relating to pro-ductivity, quality, management and entre-preneurship;
To collect, produce and publish information onproductivity, quality, management, entrepre-neurship and other related subject-matters;
To carry on business undertakings for thepurpose of the discharge of its functions underthis Act with the aproval of the Minister;
To report annually to the Minister on theprogress and problems of raising productivity incommerce and industry in the country and tomake recommendations on the manner in whichsuch problems may be deal with; and
To do all such matters and things as may beincidental to or consequential upon the dischargeof its functions under this Act..
31
ANNUAL REPORT i m. LJmsnvm NEGWUPIKE
VISION, MISSION, OBJECTIVESAND STRATEGIES
?3M
Visioi
• To be the productivity and quality institution in the country.
Mission
• To help increase the productivity and quality of the nation.
Objectives
• Jo develop the human resources and enterprise towards excellence.
• To advise the government and private sectors on productivity and quality issues and development.
• To help create local experts and expertise in the area of productivity, quality, management,entrepreneurship and supervision.
trategiesIncrease productivity and quality research covering the main industrial sectors.
Increase research, promotion, training and consultation capabilities through expert and expertisecoordination in productivity and quality.
Increase and disseminate, practices, applications, processes and techniques of productivity andquality improvement.
Concentrate on the implementation of training in direct relation with productivity and quality improve-ment.
Increase the standard of productivity and quality, management and entrepreneurship training bygiving recognition to private training institutions.
Create rapport with other international productivity and quality organization.
Establish conducive working environment to increase service professionalism.
Establish an up-to-date productivity and quality information centre.
32
I71PCE ANNUAL REPORT
MEMBERS OFNATIONAL PRODUCTIVITY CORPORATION
(until 30 November 1993)
Tan Sri Dato' Azman HashimPSM, DPMS, JMN, KMNChairmanNational Productivity Corporation
Dr. Abdullah TahirKMN, AMNDeputy Secretary General(Industry)The Ministry of InternationalTrade and IndustryDeputy ChairmanNational Productivity Corporation
Alternate MemberHj. Samsuddin Marsop
Ir. Hj. Arshad Hj. MarsidiJSM, KMNDirector GeneralNational Productivity Corporation
Tan Sri Dato' Mohd. SherriffMohd. KassimPSM, DSDK, JMN, KMNSecretary General of TreasuryMinistry of Finance
Dato' AH Abul Hassan SulaimanDSPN, JSM, DJN, AMNDirector GeneralEconomic Planning UnitPrime Minister's Department
Alternate MemberYM Raja Zaharaton Raja ZainalAoidin
Dato' Wan Jaafar AbdullahSDAP, KMN, JSM, PPTSecretary GeneralMinistry of Agriculture
Alternate MemberDato' Dr. Abdul Kuddus Ahmad
Dato' Anthony Yeo Keat SeongDIMP, JSMSecretary GeneralMinistry of Human Resource
Tan Sri Dato' Dr. ShamsudinAbdul KadirPSM, DPMJ, DPCM, JMNPrivate Sector
Tan Sri Kishu T. JethanandPSMPrivate Sector
Tan Sri Dato' Seri Eric Chia EngHockDato' Indera Alam Di RajaPSM, SSMT, SJMK, DJMK, DIMPPrivate Sector
Tan Sri William ChengPSMPrivate Sector
Prof. Madya Dr. Abu AzamMohd. YassinDeputy Vice Chancellor(Academic)University Technology Malaysia
Dr. Mohd. Noordin Mohd.SopieePrivate Sector
Datok Dr. Kama! SalihDSPN, KMN, PKT, JMNPrivate Sector
Liew Shou KongMalaysian Employers Federation
Abdul Gaffoor lorahimDeputy PresidentMalaysian Trade Union Congress
Secretary of the Corporation
Halimah AHAMN, KMN
33
ANNUAL REPORT IflPGBoard of Management
Director-GeneralIf. Hj. Arshad Hj. Marsidi
Deputy Director-GeneralIsmail Adam
DirectorProductivity Measurement and ResearchDirectorateSoo Cheong Futt
DirectorConsultancy and Advisory Service DirectorateMah Lok Abdullah
DirectorProductivity and Quality Improvement DirectorateHj. Mustapha Abd. Kadir
DirectorCorporate Affairs DirectorateHalimah AH
Regional HeadsDirector Southern RegionHj. Hassan Sulaiman
Director East Coast RegionMustapha Sufa'at
Director Sabah RegionMohd. Jasni Abd. Aziz
Director Sarawak RegionGoh Swee Seang
Director Northern RegionHj. Abd. Rahman Ibrahim
Institute of HotelManagementHeadMohd. Hadzri Mohd. Jelas
34
ICTKEPERBUUKMi PSOCUKTMH tOOift
ANNUAL REPORT
ORGANISATION STRUCTURE
DIRECTOR-GENERAL
INSTITUTE OFHOTEL MANAGE-
MENT
Productivity &[Quality Improvement
Consultancy andAdvisory Services
ProductivityMeasurement &
Research
NORTHERNREGION
35
DIRECTORATES
ANNUAL REPORT ISfPG
execute its functions effec-^-^ tively, NPC has restructured
its organisation into the following 5directorates:
• Productivity Measurementand Research Directorate.
• Productivity and QualityImprovement Directorate .
• Accreditation and framingDirectorate .
• Consultancy and AdvisoryServices Directorate.
• Corporate Affairs Directorate.
Productivity Measurement andResearch Directorate
The Productivity Measurement and
Research Directorate operates throughtwo main sections, namely Micro and
Macro Measurement and Productivity
Research Sections, The main function
of this Directorate is to conduct Pro-
ductivity Research, analyse productiv-
ity measurement and establish pro-
ductivity indicators for all economic
sectors in the country,
Productivity and QualityImprovement Directorate
Like the above Directorate, it carries
out its programmes through two main
sections, namely Promotion and Im-
plementation. Promotion focuses its
effort in establishing and increasing
awareness, whilst Implementation
concentrates on introducing tech-
niques and methods in improving
productivity.
Accreditation and TrainingDirectorate
The Accreditation And Training Di-
rectorate has four sections, namely
Accreditation, Supervisory Training,
Management Training and Small andMedium Industries Training.
The Accreditation Section givesacknowledgement and coordinates
training programmes conducted bythe private sector, whilst the Training
Section concentrates its scope on Hu-
man Resource Development in terms
of Productivity and Quality Manage-
ment, management, supervisory and
entrepreneurship.
Consultancy and Advisory ServicesDirectorate
This Directorate encompasses threesections namely Policy Consultancy,Industrial Consultancy and SMIConsultancy It also extends advisoryservices to private sectors on issuesof improving productivity and quality.
Corporate Affairs Directorate
The Corporate Affairs Directorate ex-ecute its functions through seven sec-tions which encompass Human Re-source Management, InformationManagement, Technical Services, Fi-nancial Management, Administration,Corporate Affairs Services and NPCHotel Business Activities.
Regional Offices
To ensure that NPC services extend tocover all its target groups, NPC hasestablished five regional officesto meetlocal community needs. These officesare Northern Region in Penang, EastCoast Region in Kuantan, SouthernRegion in Johor Bahru, Sabah in KotaKinabalu and Sarawak in Kuching. Theyprovide all the services available at theNPC Head Office.
36
ICTPGi tmtmmu mown urn \mu*t
ANNUAL REPORT
PRODUCTIVITY AND QUALITYENHANCEMENT PROGRAMMES
Introduction
To achieve its objectives,NPC has focused its at-
tention on productivity and qual-ity improvement programmesthrough three activities namely:
— Functional— Organisational development— Operational
These activities did, not onlyhelp NPC in meeting its shortterm goals but they have alsocontributed towards increasingindustrial competitiveness edgeso as to be more competitiveand productive.
Functional activities com-prise of research, training, pro-motion and consultancy.
Meanwhile, OrganisationalDevelopment is aimed at in-creasing the professional leveland sense of loyalty towards or-ganisation. The programmesconducted comprise of educa-tional, social, sports and festivecelebration.
Operational activities on theother hand are complementary innature to the functional and or-ganisational development activi-ties. These activities include fi-nancial management, human re-source development and hotelmanagement.
In 1993, the National Pro-ductivity Corporation (NPC) hadsuccessfully implemented 24 re-searches which involved 5 Direc-torates, the Institute of HotelManagement and Regional Of-fices. Productivity Measurementand Research Directorate (PMR)produced 8 inquisitions,Corporate Affairs Directorate(CAD) 8 inquisitions, Consultancyand Advisory Services (CAS) 4inquisitions, Accreditation andTraining Directorate (ANT) 1inquisition, Productivity andQuality Improvement Directorate(PQI) 1 inquisition, the Institute ofHotel Management (IPP) 1inquisition and East Coast Region1 inquisition.
Of the 24 inquisitions men-tioned above, 87.5% have beenfully completed, whilst the re-maining 12.5% are in the finalstage of completion.
The scope of research con-ducted include: 46% ProductivityResearch, 33% Quality Manage-ment, 17% Human ResourceManagement and 4% GeneralManagement. (See Fig. 1)Among the titles carried out dur-ing the year include:
* Linking Wages toProductivity Study.
* The Characteristic of FDIand their Relationship withProductivity.
* Total Factor Productivity by
Industries And Time Series.
* Factors Affecting LabourProductivity.
* Status Study on the Usageof Productivity Indicators.
* Image Study On NPC.
37
PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT RfKE
Directorate
Fig 1: Breakdown of Researches between Directorate
Small and Medium Industries.
* Bina Dm - Its Effects.
* Staff Profile and TrainingNeeds.
* Customer Service in theNPC Hotel.
* Compilation of Local Train-ing Programmes (and Es-sential Findings)
* Replica Study on WorkSatisfaction at National Productivity Corporation.
Status on Measures Taken
To Enhance P & Q in SMI.
Analysis of Performance Fac-tors and Corresponding
Strategies in the Manufac-
turing Industry based onIndustrial Trends Survey
Number 55.
The Impact of TechnologyOn Productivity & Competi-
tiveness of Malays/an Indus-
tries.
Productivity Research for
Textile Industries.Productivity and PerformanceIndicators in the Textile andApparel Industries.
Productivity MeasurementFor Automotive ComponentIndustries.
The Need of Training in Non-Metallic Industries.
Survey on QCC Practices ina Multicultural Environment.
Measures to Enhance
Productivity And Quality In
* An Overview of the ManufacWring Sector Based On Pro-ductivity Statistics: 1985 -1990.
Motivational Factors WhichInfluence Job SatisfactionIn the Service Industry ofPublic and Private Sectors.
* Performance Among Hotels.
* A study on Farmers' Supermarket.
Of the 21 studies completedin 1993, 81% (17 researches)were for external NPC publicity/publication (i.e.14) domestic and
38
RfPGPBS*DHtt» PBOOUKTIVm HE01U
>W/lHjHi REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES
3 overseas), while 19% were ex-clusively for NPC's internal use.
Quality and ProductivityEnhancement Training
In our pursuit to be a developednation, the productivity and qua-lity of our human resource mustbe developed in tandem. Theneed has prompted NPC to takenecessary steps to help the na-tion achieve its vision.contri-bution channeled through theprovision of training services,were linked via a direct method
in improving employees' exper-tise, either in managerial ortechnical skills. NPC has in 1993conducted 633 courses whichwere attended by 14,522 partici-pants.
In terms of professional cate-gory, 4,644 participants were frommanagement, 7,357 supervisoryand the remaining 2,521 partici-pants were genera! workers, (seeFig. 2)
In terms of industry size, 1,383participants were from multinationals, 8,150 and4,989 were fromlarge scale and SMI Industries
7.357
Fig 2: P & Q Enhancement Training
respectively.However if we were to look intothe distribution of training byeconomic activities, 8,982 par-ticipants were from themanufacturing sector, 507 fromthe agricultural, 4,263 fromservice and the remaining 770were from the public sector. (SeeFig. 3)
Of the 633 courses con-ducted, 198 (31%) were carriedout in Selangor and FederalTerritory KualaLumpur(KlangValley). Out of the remainingtotal, 93 were conducted in theEast Coast Region, 102 in theNorthern Region, 109 in theSouthern Region, 61 in theSabah Region and 70 in theSarawak Region.Courses conducted at NPC dur-ing 1993 can be divided intoeight main areas:
• Quality Management (QM)
• Productivity Management(PR)
Human ResourceManagement (HR)
• Production Management(PM)
• Marketing Management(SM)
• International Programme(IP)
39
PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT ICTPCE
8.982
0.5070.77
Pertanian
SektorAwani
SektorPerkhidmatan
Pembuatan
Economic Activities
Fig. 3: Participation According to Economic Activities
• Entrepreneurial Development(ED)
Based on the number ofparticipants and demands frominterested organisations, it wasfound that Quality Management,Human Resource Management,Entrepreneurial Development andProductivity Management were
some of the most requestedareas of training.
As in previous years, NPCcontinued to conduct courses inhotel management at certificateand diploma levels and businesspreparatory courses for govern-
ment servants. During the yearunder review, NPC has also suc-cessfully conducted 3 interna-tional courses involving 63 par-ticipants.
Productivity and QualityPromotion
In its effort to strengthen bothunderstanding and better consid-eration for Productivity andQuality, several promotional ef-forts were aggressively pursued(see Figure 4). Amongst the
promotional activities conductedby NPC during the year include:
1. QCC Convention
As in previous years, NPC duringits Regional and National levelconventions has been able to at-tract 2,838 participants (198groups) who were mainly fromthe private sectors.
2. Seminars and Conventions atNational and International Levels
To encourage participation andtotal understanding of issues re-lating to productivity and quality,several seminars and conventionsat national and international lev-
els were organised and partici-
pated by NPC. The programmes
are as shown in Fig 5.
3. P & Q Exhibitions
P & Q Exhibitions are normallyheld in conjunction with everyQCC Seminar conducted by NPC.Nevertheless, there were timeswhen the exhibitions wereorganised on invitation or uponrequest by external parties suchas the Matsushita Factory (Senai),FtlSDA (Batu Pahat, Johor) JohorDental Department, The SultanIsmail Library, Lumut NavalDockyard and the organiser ofMerdeka Day Celebrations held inPetra Jaya Kuching, Sarawak.
40
ANNUAL REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES
Activities Frequency
QCC Convention . (8x)Seminar and Convention at Nationaland International Levels (3x)P & Q'Exhibition (14x)QCC Registration (3x)Talks on Introduction to P & Q (66x)QCC judgement (18x)P & Q Clubs (8x)Regional Quality Programmes (10x)Quality Awards (5x)Radio talks on P & Q (Wx)Quality Month -.- (4x)Publications (11x)Dialogue - (17x)Course promotion (76x)Visits •'* ,t (27x)
Fig 4: Productivity and Quality Promotion
4. QCC Registration
In the QCC registration drive car-ried out during the year, a total of202 groups were registered. Thisbrings the overall number ofgroups registered under the NPCTQC Secretariat to 1,850.
5. Lectures on Introduction toP & Q
The target groups identified by
NPC for these lectures are theprivate and public organisations,especially teachers and students.A total of 66 lectures were deliv-ered and benefited by 4,014participants.
6. QCC Judging
QCC Judging is made upon re-quest or invitation by externalparties at their internal QCC
1. Quality Management Seminarat Hotel Istana (150 participants)
2. International QCC Convention in Bangkok (87 participants)
3. Asian Congress On Quality & Reliability in Beijing (21 participants)
Fig 5: Seminars and Convention at National/International Levels.
Convention where NPC officersplay their roles as one of thejudges or chief judge in theconvention. A total of 28 re-quests and invitations were re-ceived by NPC for this serviceduring the year.
7.P&Q Clubs
NPC, in collaboration with theCo-curriculum Department of theEducation Ministry had success-fully added another 8 P & Qclubs formed in schools aroundBentong (3 clubs) Nilai (3 clubs)
and Klang (2 clubs).
8. Regional QualityProgrammes (PKW)
Regional Quality Programmes
were implemented in collabora-tion with The Education Ministryand SIRIM. Among the activities
conducted were as follows:
1. TQM Seminar
2. ISO 9000 Seminar3. SMI Quality and Productivity
Enhancement Seminar4. Competitiveness Through
Quality Seminar5. Students Quality
- Management Camp
41
PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT ICTPGtBaiamumuutmm KEOUU
These programmes had at- Briefings and question/answertraded a total of 596 participants, sessions through telephone calls
Supportive items such as 'dual- to Penang, Kangar and Alor Starity the Foundation of Excellence' radio stations were aired for 10posters, pocket sized note books times,and small folders were provided
in all these activities. 11. Quality Month
9. Quality Awards
NPC has successfully played itsrole as a Technical inspector, anorganiser and committee memberof Design and Technical in vari-ous Quality Award programmes.
These quality awards consist of:-
1. The Prime Minister's QualityAward
2. The Quality ManagementAward
3. The Chief Minister's Quality
Award (Sarawak)4. The Ministry of Defence
Quality Award
5. Hotel Performance Award
10. Radio Talks on P & Q
NPC's Northern Region office hasespecially used radio as a me-dium of promotion to convey is-sues on P & Q to the public.
In conjunction with the World
Quality Month in November, NPChas set several programmes re-lated to P & Q. As in previousyears, various activities such asQuality Camp, Quality Debate,Qualitithon and Luncheon Talk
were organised during the month.There were 80 participants whoparticipated in Quality Camps. 8schools entered the Quality De-bate, 33 groups took part in theQualitithon and 231 participantsfrom 50 organisations came forthe 'Luncheon Talk' delivered byYB Dato' Effendi Norwawi, ChiefExecutive Officer, SEDC Sarawak.
12. Publications
Many publication materials wereproduced to create awarenessand attract the attention of thecommunity on the importance ofimproving Productivity & Quality.(See Fig. 6)
13. Dialogue
Dialogues were frequently heldbetween NPC and its clients toidentify problems and to findtheir solutions by complementingand strengthening P & Q prac-
tices in industrial sectors. NPChad also participated in a series
of dialogues organised by MITIwhich were also participated bythe private sectors.
14. Print Media Promotion
Basically, every activity carried
out would be communicatedthrough the print media to en-sure that the public are aware ofNPC's activities and understandthe benefits they may derive
from them. Among the activitieshighlighted in the media werepresentation of certificates by theInstitute of Hotel Management,Proton Vendor Workshop, APOMeeting, Intra-Regional Invest-ment Symposium, National QExposition, Quality Camp, Na-
tional Quality Camp and severalother events. There were 19 pro-motions highlighted in the printmedia during the year.
42
RTPCE ANNUAL REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES
15. Course Promotions
In an effort to offer trainingservices within the P & Q train-ing programmes, 76 course pro-motions were carried out in 1993.The main methods of promotingthe courses were by distributingtraining programme books (Pro-ductivity & Quality EnhancementProgramme) and relevant coursebrochures via existing mailing list.
16. Visits
In our efforts to promote P & Q,NPC officers made visits tovarious organisations and at thesame time had visitors fromgovernment agencies, industries,schools and overseas delegations.During the year, our officers vis-ited UPM, UIA, FMM, AutoventureInd, CIMA Sdn Bhd, AmisanProducts and Raya Plastics.
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Printed Materials
Quick Information On TQC
Productivity MagazinesProductivity JournalsProductivity & Quality Enhancement Programme
Quality Posters5S PostersBooks on QualityVideo Seminar on Quality
Our TPM
Basic Principles of QCCQuality Malaysia
Frequency
1
6
2
1
3 versions1
26 titles43 titles
1
1
1
Fig. 6: Printed Materials
The size of distribution and thetarget group selected were basedon the suitability of each courseneeded by prospective partici-pants and the location of thecourse to be conducted.
Meanwhile our visitors were
university students from Holland,visitors from the Philippines, vo-cational school students and vari-ous government and privateagencies. Overall, there were 27activities carried out under thiscategory of promotion.
Productivity and Quality Con-sultancy
To ensure that it lives up to itsname, as an excellent institutionin the field of productivity andquality, NPC has establishedconsultancy as one of itsprimary activities. We gave em-phasis on areas such as QualityControl Circles (QCC), TotalQuality Management, ISO 9000Documentation and AccreditationSystem, 5S, Total ProductiveMaintenance, Market Studies andother areas relevant to productivity and quality. Altogether 41projects were handled during1993 which covered small andmedium scale industries (SMI),large industries and governmentagencies.
Clients may benefit from theconsultancy projects conductedby NPC in the following ways:
*Productivity diagnosis and en-hancement
- Identify strengths andweaknesses of an organisation
- Identify areas/factors toenhance productivity
43
PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT lifflGP0MDHH moomnnmuu
- Helps to plan productivityenhancement of anorganisation.
State of workplace (5S)
- Keep workplace neat andtidy.
- Tidy workshop environ-ment.
- Conducive and comfor-table workplace.
ISO 9000 Documentation andAccreditation System
- Develop workplace ac-commodative to ISO9000 system.
- Establish proper docu-mentation system.
- Help companies achieveISO 9002 standard.
Industrial Engineering Sector
- Effective work flow.- Identify problems in
maintenance manage-ment.
- Safe workplace.
Total Quality Management(TOM).
- Increase awareness andunderstanding of quality.
- Establish TQM system.
* Training Need Analysis (TNA)
- Identifies staff trainingrequirements.
- Create rapport betweenmanagement and staff.
* Quality Control Circle (QCC)
- Developes QCC activities.- Improve management
task force.- Identify problem solving
methods.
Beside the above advantages,these consultancy projects mayalso help clients improve anddevelope their business profit-ability, marketing strategies andraise management efficiency inrunning their business. NPC willexpand its scope of P & Q activi-ties to better serve its clientswhich in turn may directly im-prove the nation's productivityand quality standard.
International Cooperation
Close rapport between NPC andother productivity and qualityganisations or institution at in-
ternational level has strengthenedand improved NPC's technicalcapabilities in various areas in-volved. This has positively helpedto improve NPC's effort to be anexcellent National ProductivityInstitution. We have tied up re-lations with the Asian Productiv-ity Organisation (APO), the WorldConfederation of Productivity Sci-ence (WCPS), Japan Interna-tional Cooperation Association(JICA), International Labour Or-ganisation (ILO) and other inter-national organisations.
The following programmeswere organised and participatedby NPC at international level:
1. A visit and study mission byAPO delegations to KualaLumpur and Penang, 18-23
February.2. Participated in the 8th World
Productivity Congress (8thWPC) in Stockholm, 23 - 27May.
3. Organised the 35th APOGoverning Body meeting atthe Regent Hotel, KualaLumpur 8 - 12 June.
4. Played host to a Mongoliandelegation for a bilateral coopera-tion with several productivity
44
ANNUAL REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES
organisations / associations,8 - 12 June.
5. Organised The Infra-RegionalInvestment and TechnologyTransfer Symposium, 28 -31 July.
6. Hosted a delegation from theNational Iranian ProductivityOrganisation on a study andvisit mission, 25 - 26
September.7. Organised a workshop
seminar, titled 'National LevelProductivity, Statistic:-
Compilation and Analysis', 16- 19 November.
8. Organised steering com-mittee meeting for the APOEssay Writing, 20-21 De-cember.
During the year under review,NPC played host to 28 overseasparticipants comprising ofMyanmar (3), Kazakhstan (2),Ghana (1), Bangladesh (2), Paki-stan (2), Fiji (2), Iran (1), Iraq (1),Egypt (2), Nepal (1), Brunei (1),Senegal (1), Bahrain (1), Nigeria(2), Estonia (1), Zimbabwe (1),Indonesia (1), Gambia (1) andMauritius (1).
They participated in 3 sepa-rate training programmes underthe Malaysian Technical Coop-eration Programme. These pro-grammes which were held simultaneously from 23 August to23 October comprised the fol-lowing:1. Productivity improvement
Programme Through WorkStudy.
2. International Small and Me-dium Enterprise Manage-ment and Consultancy Pro-gramme.
3. Certificate in Supervision,
45
ANNUAL REPORT ICTKEHUMAN RESOURCE DEVELOPMENT
Introduction
he Human ResourceDevelopment Unit was ac-
tively involved in various man-power development programmesto upgrade manpower expertise atNPC. Training were conductedinternally and externally, bothlocally and abroad. These werefollowed by visits to factories andlecture sessions by guest spea-kers.
Apart from the above, we are alsofocusing our emphasis on careerand individual development.
Programmes
A total of 28 newly appointedconsultants underwent a threemonth induction course whichcovered aspects of individual andcareer development topics. Aspart of the programme the train-ing consultants were assigned forshort stint training at variousfirms to get practical exposure in
research and consultancyprojects. At the end of the train-ing, they were requested to sub-mit reports to the respectivefirms.
To spread the knowledge onnew productivity techniquesamongst NPC citizens, a fewcomputer software relatedcourses tailored for consultantsand support service staff wereconducted during the year.
Due to favourable demand ofquality enhancement pro-grammes, more NPC Consultantswere sent for the "Lead Assessor/
Audit" course. These officerswere given responsibilities todevelop various aspects of qua-lity system.
Self development pro-grammes with an objective tocultivate positive human valueswas another activity which re-ceived our attention. All in, therewere four programmes imple-mented during the year and al-most all NPC citizens partici-pated in these programmes. Dueto its favourable response, moreprogrammes with different for-mats will be introduced in thefuture.
fNo,
i)ii)iii)iv)v)vi)vii)
Programmes
Self DevelopmentComputer TrainingPersonel DevelopmentCareer DevelopmentPost Graduate CoursesInductionProductivity Lectures
Frequency
41329
117
12
No. of Participants
130121181433
8
28
383
Fig. 7 : Summary of Human Resource Development Programmes.
46
IflPGmOINMIMTI NBUM
ANNUAL REPORT
To improve the standard of Eng-lish amongst its staff, NPC hasinitiated several English classeswhich is conducted after officehours.
Research
The following research paperswere completed during the year:
1. Enhancing quality and pro-ductivity in small and me-dium scale industries
2. Customer service in NPChotel
3. Self-development - Effects& Prospects
4. An evaluation on selectedgeneral programmes
HUMAN RESOURCE DEVELOPMENT
Towards Greater Excellence
The Human Resource Develop-ment Unit heads a committee toidentify and set course of actionsto increase the standard of excellence at the Corporate AffairsDirectorate. This effort is provento be very fruitful as it hasshown some positive results.
47
ANNUAL REPORT IflPGINFORMATION AND REFERENCE CENTRE
he Centre is responsibleto collect, process, store
and disseminate productivity andquality information in line with theprovision of NPC's Act, Article 7(b) which delineates functions ofthe Corporation to include the fol-lowing:
To establish an informationand reference centre forproductivity indices for the
country and for managementsystem and case studies.
iThe establishment of this Centreis to:
• Lead the promotion anddissemination of informationand issues related to pro-ductivity and quality.
Become the prime source ofinformation and reference inthe field of productivity andquality.
- Supply current issuesinfomation related to pro-
ductivity and quality for useby the community, industriesand government.
In tandem with the abovefunctions, the Centre's operationis implemented through themechanism of a Data CollectionUnit, a library and the CorporateCommunication Unit. Informationmanaged by the Centre can beclassified into:
Static Information
- Dynamic Information
Static information refers todefinitive, productivity and qualityinput and research performance,consultancy and training con-ducted by NPC and data onNPC's prospects and existing cli-ents.
Dynamic information on theother hand represents current in-formation related to productivityindicators classified according to
economic sectors, sub-sectorsand international comparative fig-ures and new findings relatedto productivity, quality andmanagement.
Existing data are stored inthe form of raw data, processeddata and briefs as well as output.These data are then distributedto specific target groups throughprint media such as brochures,magazines, journals, productivityand quality catalogues and audiovideo (AV) materials such asproductivity and quality cassettesand videos.
As at the end of 1993, theCentre has successfully gatheredexisting and prospective clients'industry data totalling 42,000items. It covers all the sectors ofthe industry, 24,552 books,1,220 journals, 309 Annual Re-ports, 65 training guidebooksand 282 training calendars. Apartfrom that, the Centre has alsogathered 333 collections of pi/6-
ICTPG ANNUAL REPORT INFORMATION & REFERENCE CENTRE
lication materials from AsianProductivity Organization (APO).For its AV materials, 328 titles offilms and videos on productivityand Quality, management andentrepreneurship were collectedduring the year.
To improve the management ef-ficiency of the information
system regarding productivity andquality and provide accessibilityas well as information sharing forinternal use and for the generalpublic, a computerised publicaccess terminal which links theInformation Centre will be imple-mented in 1994. Currently, threeremote Local Area Network (LAN)were equipped at NPC to three
main NPC's P&Q Informationsystem components namely theP&Q Research Information Sys-tem, P&Q Information Systemand Centralised Information Sys-tem under the coordination ofP&Q Information ReferenceCentre. The computerised P&QInformation System operationswill be on-line in June 1995.
49
FACILITIES
ANNUAL REPORT
The NPC complex inPetaling Jaya has 5
blocks of building which includea three-star hotel, and a hotelmanagement institute. The com-plex provides 32 lecture andtraining rooms and 2 seminarhalls (one at Block A and theother at the NPC hotel). For par-ticipants outside Kuala Lumpur,NPC hotel provides 72 roomswith reasonable rates.
The six computer rooms atNPC complex has 37 computerterminals which are accessible toour course participant^. Whilstour library, with a collection of26,000 books are categorisedinto: Quality 6%, Productivity6%, Management 5%, Entrepre-neurship 4.3%, Economics8.7%, Manpower 9%, Law 11%,Hotel 10%, Small Industries 5%,Finance 5%, Personnel Manage-ment 10%, Training 7%, Mar-keting 10% and several othercategories. The library is alsoopened to participants attendingcourses at NPC.
Besides the main complex inPetaling Jaya, NPC's NortherRegion in Kepala Batas has arange of facilities which include10 lecture rooms, a hall whichcan accommodate 500 people, acomputer room and a canteenwhich can accommodate 200paricipants at any one time.
A proposed Southern Regionoffice estimated to cost RM6.2mwill be built on a 3.8 acre sitebehind the UDA new township.
Sarawak Region too, willhave its own office at Sejingkat,in the District of Santubung. The10 acre previously swamped landhas now been reclaimed andleveled. The construction of thisproject is estimated to costRM9m.
For the East Coast Region, a5 acre site located in Semambuhas been identified for its officecomplex. Located amidst naturalenvironment the proposed com-
plex is also close to a few otherinstitutions, including the AFZANTeachers Training College.
Discussion with the Sabah StateGovernment is ongoing to locatefor a suitable site for the SabahRegion Office.
50
RKEPERBUMHW pmowjinn HUH
ANNUAL REPORT
PRODUCTIVITY AND QUALITY DEVELOPMENTSUPPORTING PROGRAMME
n its effort to ensure theeffectiveness of the pro-
grammes conducted, NPC hasalso updated the Productivity andQuality development supportingprogramme which comprises ofPembangunan Organisasi andGerakan Budaya Cemerlang.
i) Organisation Development
MFC's' philosophy is that theworkforce plays a major role inthe success of an organisation inincreasing its productivity. In linewith that belief, NPC is commit-ted to ensure that the employeeswelfare are taken care throughseveral associations such as:
* PKPDPN (PersatuanKakitangan NPC)
* Kelab Dayanita* BKKI (Badan Kebajikan
Kakitangan Islam)
PKPDPN • EmployeesAssociation
The association was estab-lished to provide a conducive
environment for social, sportsand welfare activities which areable to implant deeper amicabilityand understanding among NPC'semployees. The progammesconducted by the association alsogave a chance for NPC's empioyees to create closer workingrelationship amongst themselves,
Kelab Dayanita • Womens' Club
Kelab Dayanita was estab-lished specially for women inNPC and honourary memberswhich consist of wives of NPCmembers. Its activities includedwelfare, social and cultural actt'vities specifically for womenmembers. However, the club alsoorganises regular activities withother associations and organi-sations within NPC.
BKKI - Muslim EmployeesWelfare Organisation
NPC's' Muslim Employees Wel-fare Organization plays its role in
conducting various religious pro-grammes such as discourse,Quran learning, interpretations ofal-Quran, Fardhu Ain and otherclasses. BKKI also organizes re-ligious celebrations such asProphet Muhammad's Birthday,Israk Mikraj, Maal Hijrah,breaking of fast, Hari Raya etc.with full cooperation from otherassociations/clubs within NPC.
II) Excellent CultureMovement (GBC)
During 1993, GBC held sev-eral specific programmes in itseffort to instill a conducive cli-mate for organisations which willlead to the achievement of pro-fessional and excellent services.
51
P & Q DEVELOPMENT SUPPORTING PROGRAMME ANNUAL REPORT
Date
Every morning
Every month
8-10 Jan.
11-12 Jan.
23 Feb.
9 March
12 April
14 April
22 April
29 Apr. - 1 May
7-9 May
15 May
9-11 June
14 June - 18 August
20 June
22 June
26 June - 16 August
8-10 July
24 July
Activity
Daily prayer
Monthly Assembly
Human Development Programme
Talk on Management By Results
Celebrating the 1st of Ramadhan
Health Talk
Work Ethics Talk
Funeral Visit
Aidilfitri Celebration
Human Development Programme
Human Development Programme
Aerobics
Human Development Programme
Fluency in Spoken English
Aerobics
Maal Hijrah Celebration
Unit/Department Meeting withDirector-General
Human Development Programme
Aerobics
Target Group
NPC Citizens
52
RIPErtmtaumnautmm mm*ANNUAL REPORT P& Q DEVELOPMENT SUPPORTING PROGRAMME
Date Activity Target Group
30 July - 1 August
14 August
28-30 August
23 Sept.
8 Oct.
15 Oct.
23 Oct.
1 Nov.
9- 11 Nov.
Human Development Programme
Aerobics
NPB/NPC Annual Sports
Educational Visit to theNational Library
Letter and Minute Writting
Prophet Muhammad's Birthday
Gotong Royong
Q Month (1 Nov. - 30 Nov.)
Assembly Programme andLaunching of Q Month Theme:"Kualiti Asas Profesionalisme"
Officiated by the Dep. Ministerof International Tradeand Industry
Q Slogan Launching
GBC Video
Excellence Service Award
Oath
Q Exhibition
Quality Camp
NPB/NPC citizens
NPC citizens
NPC citizens
NPC citizens
Private Companies
53
P & Q DEVELOPMENT SUPPORTING PROGRAMME ANNUAL REPORT PPCEPERBIMNIN PnODlimVm NEG1R1
Date Activity Target Group
9- 11 Nov.
17 Nov.
20 Nov.
28 Nov.
30 Nov.
15 Nov - 20 Dec.
16 Dec.
23 Dec.
Q working Papers
Q Workshop
Quality Tracking
Quality Quiz
Group Presentation
Quality Debate
Gotong Royong
Qualitithon
Luncheon Talk
Title : Innovation from QualityEnhancements
By: YB Datuk Effendi NorwawiExecutive Chairman of SEDCSarawak
NPC Annual Sport Meeting
Deepavali Celebrations
NPC Dinner
Schools inLembah Klang
All NPC Citizens
Private Sector Employeesand NPC Citizens
Top Management- Private/Government
NPC citizens
NPC citizens
NPC Citizens/Ministry Representatives
54
REG ANNUAL REPORT
NPC'S PERFORMANCE INDICATORSFOR 1993
ovemment Agencieswere established to
fulfill the people's and nation'sneeds as it has been decided byleaders through policies of thecountry. In line with the decidedpolicies, each of the agencies hasits own fixed goal and determinedscope of the duty. The responsi-bilities were implemented throughprogrammes and activities
organised under control of theagencies. Each agency was allo-cated with selected resources bythe government to enable it to setup its programmes and activities.In spending its resources, allagencies have to comply withrules and laws enforced to ensurefiscal, management and pro-gramme accountability in thePublic Service.
One of the accountability as-pects is to ensure that the publicfunds are spent accordingly in theinterest of the people as well asthe nation. In conjunction withthat, the agencies have to meas-
ure the performance by conduct-ing evaluation on programmesand activities which are placedunder their control. The maincomponent in evaluating pro-grammes and activities is by theestablishment of performance in-dicators.
Efficiency and effectivenessare two major aspects empha-sised in measuring programmeand activity performance. Theefficiency aspect measures how
resources under the control ofthe agency are utilized to the op-timum level in order to producethe agency's output. On the otherhand the effectiveness aspect re-flects the achievement of theprogramme and objective of theactivity. To facilitate the effectiveness of measurement, the de-sired objective has to be spe-cific, measurable and realistic interms of its effectiveness.
In this context, NPC is onlycommitted to measurements of
efficiency. This is due to the factthat the effectiveness aspect isdifficult to measure becauseNPC's objective did not fulfill theconditions given.
in relation with that, NPC'sperformance in training, re-search, consultancy and promo-tion have been measuredthrough three aspects; namelycost, workforce and time effi-ciency, in the table below are theassessment of the efficiencies in1993, and 1992 respectively:
55
NPC'S PERFORMANCE INDICATORS
i) Cost Efficiency =
ANNUAL REPORT RflPGPEFBADWWI PTOOUKTTmiHEOAlU
Total Cost involved In Output Production
Total Output Produced
RM
Output
Output
a) Research
b) Consultancy
c) Training
d) Promotion
:m:jm$&3msg«mm&1993
1, 037, 027.20................... A1) 0(\QA7
— — ^Oj Z.U&.t-T/
24
486, 751.39
41
1, 536, 321.00................... 9 497 M
— — £-, *Tfc / . \J\J
633
742, 467.84................... - 0 Aftf 17— ~~ £j "CJJ. / /
299
Jit- • "'' ^^^^^1
604, 770.27.................. 37 7QB id
16
390, 665.99- .................. - I? 0*9 IK
28
1, 373, 464. 10A oon en_ .................. = 4 jjz.oy
317
768, 693.86- ....... ........... - o 409 70~ ~ ^, ^\J\J- t L*
319
This cost efficiency table indicates the total cost involved (RM) to produce one unit of output
ii) Workforce Efficiency =Total Output Produced
Total Workforce
Output
Workforce
ssKSMf; "ems
a) Research
b) Consultancy
c) Training
d) Promotion
1993 __.
24- --———- = 0.30
81
41= — — — -- = 1.08
38
633_ ___________ E O7
120
2995 1C,IO
58
1992 •^^*«
16_____ _ n qo
48
28= ——-— = 0.90
31
317- ~ 0 01
109
319- ........... SO?— — U.£O
61
Assessment of work-force efficiency indicates the total output that can be produced by an officer involved in the ac-tivity.
56
PIKE ANNUAL REPORT
Hi) Time Efficiency =Total Time To Produce Output
Total Output Produced
NPC'S PERFORMANCE INDICATORS
Day
Output
Items
a) Research
b) Consultancy
c) Training
d) Promotion
1993
4, 746107 7X— * — /;?/ ./ t/
24
11, 652no/i 9/1
41
3, 671c on— — u.OU
633
1, 002.5............... - 7 <J1
299
1992
3, 040
16
7, 840
28
1, 838.5—
317
1, 052.7
319
- 190.00
= 280.00
= 5.80
- 3.30
Assessment of time efficiency indicates total time (in days) to produce one unit of output.
57
LAPORAN TAHUNAN
PERBADANAN PRODUKTIVITI NEGARA
PENYATA KEWANGANBAGI TAHUN BERAKHIR 31 DISEMBER 1993
LAPORAN TAHUNAN
PERBADANAN PRODUKTIVITINEGARA
KANDUNGAN MUKA SURAT
LAPORAN PENGARAH 1 -4
PENYATA PARA PENGARAH
PERISYTIHARAN BERKANUN
LEMBARAN IMBANGAN
PENYATA PENDAPATAN DAN PERBELANJAAN 8 - 9
AKAUN UNTUNG DAN RUGI - OPERASI HOTEL 10-12
PENYATA PERUBAHAN OALAM KEDUDUKAN KEWANGAN 13-14
NOTA-NOTA KEPADA AKAUN 15-21
LAPORAN TAHUNANPEflSICJMM PROWKTIVITI NEGlfll
SIJIL KETUA AUDIT NEGARA MENGENAI AKAUNPERBADANAN PRODUKTIVITI NEGARA BAGI
TAHUN BERAKHIR 31 DISEMBER 1993
Penyata kewangan di muka surat 8 hingga 21 telah diperiksa oleh Tetuan Mustapha, Khoo & Co., akauntanAwam, di bawah arahan saya mengikut Akta Audit 1957 dengan berpandukan kepada piawaian pengauditanyang diterima umum.
Pada pendapat saya:
a) penyata kewangan tersebut menunjukkan satu kenyataan yang benar dan munasabahmengenai kedudukan kewangan Perbadanan Produktiviti Negara pada 31 Disember 1993dan urusniaga berkaitan dengannya serta perubahan kedudukan kewangan bagi tahunberakhir pada tarikh itu, dan
b) rekod-rekod perakaunan serta daftar-daftar berkaitan telah diselenggara dengan memuaskan.
{Lim Sok Kiang)b.p. KETUA AUDIT NEGARA.
KUALA LUMPUR8 November 1994.
LAPORAN TAHUNAN\utUMHniMmarmli
LAPORAN PENGARAH
embaga Pengarah dengan sukacttanya membentangkan laporan tahunan serta akaun-akaunPerbadanan yang telah diaudit bag! tahun kewangan yang berakhir pada 31 Disember 1993.
KEGIATAN UTAMA
Kegiatan utama Perbadanan pada sepanjang tahun kewangan ini ialah menjalankan latihan dan kursus,khidmat nasihat, rundingcara dan penyelidikan yang bersangkutan dengan produktiviti dan kualiti. Perbadananjuga menjalankan operas! hotel dan Program Latihan Pengurusan Perhotelan di Hotel NPC.
Tiada perubahan penting dalam kegiatan-kegiatan utama Perbadanan di sepanjang tahun kewangan ini.
KEPUTUSAN RM
Lebihan pendapatan daripada perbelanjaan 2,891,782Keuntungan daripada operas! hotel bagl tahun semasa 985,044
Lebihan pendapatan daripadaa perbelanjaan bag! tahun semasa 3,876,826
Lebihan pendapatan daripada perbelanjaan terkumpul di bawa ke hadapan 4,327,678
Lebihan pendapatan daripada perbelanjaan terkumpul dihantar ke hadapan 8,204,504
PERUBAHAN RIZAB DAN PERUNTUKAN
Tiada pindahan penting kepada atau daripada rizab atau peruntukan sepanjang tahun kewangan.
HUTANG LAPUK DAN HUTANG RAGU
Sebelum akaun untung rugi dan lembaran imbangan disediakan, para pengarah teiah mengambil langkah-langkah yang sewajarnya untuk memastikan bahawa tindakan telah diambil berkaitan dengan menghapuskirahutang lapuk dan membuat peruntukan hutang ragu, dan teiah berpuas hati bahawa semua yang diketahuilapuk telah dihapuskira dan peruntukan yang mencukupi teiah dibuat untuk hutang ragu,
Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang boleh menjadlkan jumlahyang dihapuskira bagi hutang lapuk atau jumlah peruntukan hutang ragu dalam akaun Perbadanan tidakmencukupi secara besaran.
LAPORAN TAHUNAN
ASET SEMASA
Sebelum akaun untung rugi dan lembaran imbangan disediakan, para pengarah telah mengambi! tangkahsewajarnya untuk memastikan bahawa aset semasa yang mungkin tidak mendapat hasilaku dalam urusanperniagaan biasa, nilainya seperti yang dinyatakan dalam rekod perakaunan Perbadanan telah dikurangkankepada jumlah hasilaku yang dijangka boleh diperolehi.
Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang akan menjadikan nilaiaset semasa dalam akaun Perbadanan mengelirukan.
KAEDAH PENILAIAN
Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang timbul yang bolehmenjadikan kepatuhan kepada kaedah yang digunakan sekarang bagi penilaian aset dan liabiliti Perbadananmengelirukan atau tidak sesuai.
LIABILITI LUAR JANGKA DAN LIABILITI LAIN
Pada tarikh laporan ini tidak wujud:-
(i) sebarang cagaran ke atas aset Perbadanan yang timbul sejak akhir tahun kewangan yang menjaminliabiliti pihak lain; atau
(ii) sebarang liabiliti luar jangka Perbadanan yang timbul sejak akhir tahun kewangan selain daripada dalamurusan perniagaan biasa.
Tidak ada liabiliti luar jangka atau liabiliti lain yang telah berkuatkuasa atau berkemungkinan berkuatkuasadalam tempoh dua betas bulan selepas berakhirnya tempoh kewangan, yang pada pendapat para pengarah,akan atau boleh memberi kesan yang penting terhadap keupayaan Perbadanan menunaikan kewajipan apabilatiba masanya.
PERUBAHAN KEADAAN
Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang tidak diperkatakan dalamlaporan ini atau akaun Perbadanan yang akan menjadikan mana-mana jumlah yang dinyatakan dalam akaunitu mengelirukan.
PERKARA LUARBIASA
Pada pendapat para pengarah:-
(i) hasil kendalian Perbadanan sepanjang tahun kewangan tidak dipengaruhi oleh sebarang butiran,urusniaga atau kejadian yang biasa dan berkeadaan luarbiasa.
LAPORAN TAHUNAN
(ii) dalam tempoh antara akhir tahun kewangan dengan tarikh laporan ini tidak timbul sebarang butiran,urusniaga atau kejadian yang bersifat penting dan luarbiasa ke atas hasil kendalian Perbadanan bagitahun kewangan yang dilaporkan ini.
LEMBAGA PENGARAH PERBADANAN
Para pengarah yang berkhidmat sejak tarikh laporan yang lepas ialah:
PengerusiTan Sri Dato' Azman Hashim
Timbalan PengerusiDr. Abdullah Tahir
Ir. Hj. Arshad Hj. MarsidiTan Sri Dato' Mohd Sheriff Mond KassimTan Sri Dato' All Abut Hassan SulaimanDato' Wan Jaafar AbdullahDato1 Anthony Yeo Keat SeongProf. Madya Dr. Abu Azam bin Mohd YassinTan Sri Dato' Dr. Shamsudin bin Abdul KadirTan Sri Kishu T. JethanandTan Sri Dato' Sri Eric Chia Eng HockTan Sri William ChengDatuk Dr. Kamal SalihDr. Mohd. Noordin Mohd SopieeEn. Liew Shou KongEn. Abdul Gaffoor bin Ibrahim
Ahli Ganti:
Tuan Hj. Samsuddin bin Marsop (ahli ganti Dr. Abdullah Tahir)
Y.M. Raja Zaharaton bte Raja Zainal Abidin (ahli ganti Tan Sri Dato' All Abul Hassan bin Sulaiman)
Dato' Dr. Abdul Kuddus bin Ahmad (ahli ganti Dato' Wan Jaafar Abdullah)
LAPOMN TAHUNANnoewrmniHuu
FAEDAH-FAEDAH PARA PENGARAH
Sepanjang tahun kewangan dan pada akhir tahun, Perbadanan tidak menjadi pihak kepadasebarang persetujuan yang bertujuan membolehkan para ahli pengarah Perbadanan mendapatfaedah (selain dari faedah yang terkandung dalam jumlah ganjaran yang diterima atau gajitetap sebagai seorang kakitangan Perbadanan) berikutan suatu kontrak yang dibuat olehPerbadanan atau syarikat berkaitan dengan pengarah atau dengan firma yang beliau menjadiahli atau dengan mana-mana syarikat yang beliau mempunyai kepentingan kewangan yangbesar.
Ditandatangani bag! pihak Lembaga menurut resolusi para pengarah.
Tan Sri Dato' Azman HashimPengerusi
Ir. Hj. Arshad bin Hj. MarsidiKetua Pengarah
Kuala LumpurTarikh: 29 Jun, 1994
LAPORAN TAHUNAFi
PENYATA PARA PENGARAH
Kami, Tan Sri Dato' Azman Hashim dan Ir. Hj. Arshad bin Hj. Marsidi, dua orang PengarahPerbadanan Produktiviti Negara, dengan ini menyatakan bahawa, pada pendapat Pengarah,Lembaran Imbangan, Akaun Untung Rugi dan Penyata Perubahan Kedudukan Kewanganyang berikut ini berserta nota-nota yang tertera pada mukasurat 15 hingga 21 adalahdisediakan bagi menujukkan pandangan yang benar dan saksama berkenaan kedudukanPerbadanan pada 31 Oisember 1993 dan hasil kendaliannya beserta perubahah kedudukankewangannya bagi tahun berakhir pada tarikh tersebut.
Bagi pihak Lembaga Pengarah,
Tan Sri Dato' Azman Hashim Ir. Hj. Arshad bin Hj. Marsidi
Kuala LumpurTarikh: 29 Jun 1994
LAPORAN TAHUNANKDBUUUH MWWimn NEfitM
PERISniHARAN BERKANUN
Saya, Rokiah bte Hj. Md. Nor, pegawai utama yang bertanggungjawab ke atas pengurusankewangan Perbadanan Produktiviti Negara dengan ikhlasnya mengakui bahawa LembaranImbangan, Akaun Untung Rugi dan Penyata Perubahan Kedudukan Kewangan yang berikutini berserta dengan nota-nota yang tertera di mukasurat 15 hingga 21, mengikut sebaik-baiknya pengetahuan dan kepercayaan saya, adalah betul dan saya membuat ikrar ini dengansebenarnya rnempercayai bahawa ianya itu adalah benar atas kehendak-kehendak AktaAkuan Berkanun, 1960.
Ditandatangani dan di ikraroleh penama tersebut di Petaling Jayadi dalam Negeri Selangor Darul Ehsanpada 29 Jun 1994 Rokiah bte Hj. Md. Nor
Di hadapan saya,
A-B 017A.RAHMANSAAD
MAHKAMAH MAJISTRETPETAUNG JAYA, SELANGOR
LAPORAN TAHUNAN
LEMBARAN IMBANGANPADA 31 DISEMBER 1993
HARTA TETAP
HARTA SEMASAStokSiberhutang PerniagaanPelbagai SiberhutangPinjarnan dan Pendahuluan kepada kakitanganCagaran dan bayaran terdahuluSimpanan tetap dengan bankWang tunai di tangan dan dibank
TANGGUNGAN SEMASASipiutang perniagaanPelbagai sipiutang dan depositSipiutang pajakan
HARTA SEMASA BERSIH
DIBIAYAI OLEH:KUMPUUNWANG TERKUMPULKumpulanwang PengurusanKumpulanwang PembangunanKumpulanwang Pinjaman KenderaanKumpulanwang Pinjaman PerumahanKumpulanwang Pinjaman KomputerTANGGUNGAN JANGKA PANJANG
lota
3
45
6
7
89
7
1993RM
17,320,504
100,0161,267,403
866,928896,348100,925
21,671,7241,775,579
26,678,923
410,6351,113,466
146,7001,670,801
25,008,12242,328,626
22,005,78419,074,896
916,4002,600
300,00042,299,680
28,94642,328,626
1992RM
16,780,787
96,1111,105,082
450,547810,041110,185
17,933,0253,333,298
23,838,289
303,632795,093131,421
1,230,14622,608,14339,388,930
18,428,95819,863,626
916,4004,300
-39,213,284
175,64639,388,930
Nota-nota kepada akaun di muka surat 15 hingga 21 adalah sebahagian daripada akaun-akaun ini.
LAPORAN TAHUNAN
PENYATA PENDAPATAN DAN PERBELANJAANBAGI TAHUN BERAKHIR 31 DISEMBER 1993
PENDAPATANPemberian daripada Kerajaan PersekutuanYuran latihan/perundinganPaedah atas pinjaman perumahan
dan kenderaanFaedah simpanan tetapFaedah bankSewaanPelbagai pendapatanKeuntungan dari jualan harta tetap
PERBELANJAANGaji dan UpahanElaun tetapTambahan Kos KakitanganElaun tebih masaLain-lain faedah kewanganPerjalanan dan perbeianjaan sara hidupPengangkutan barang-barangPerhubunganUtilitiSewaanPerkhidmatan percetakanBekalan dan alatanPenyelenggaraan dan pembaikan yang dibeliPerkhidmatan iktisas dan lain-lain perkhidmatan
yang dibeii dan hospitalitiBayaran juruauditYuran KeahlianFaedah atas pinjamanHutang lapuk dilupuskanPeruntukan hutang ragu
lota 1993RM
10 13,055,00011 3,107,561
12,5211,312,282
74,48936,631
125,807800
17,725,091
6,287,957885,629
1,025,83495,190
270,511920,62028,065
263,352375,010440,589414,425877,160499,402
1,791,82511,650
190,324283
10,271(11,761)
1992RM
13,055,0002,339,212
31,9441,254,796
84,65526,39551,294
10016,843,396
6,091,974834,135942,30497,76922,543
746,27747,530
204,116371,838373,542444,541769,990562,298
1,093,4378,140
170,845779
3,12914,841
LAPORAN TAHUNAN
PERBELANJAAN (Sambungan)
1993 1992RM RM
Susutnilai harta tetap 410,269 287,651Taksiran dan cukai tanah 46,704 46,704
14,833.309 13.134.383
2,891,782 3,709,013Keuntungan bersih operasi hotel 985.044 618.665
LEBIHAN PENDAPATAN DARIPADAPERBELANJAAN BAGITAHUN SEMASA 3.876.826 4.327,678
Nota-nota kepada akaun di muka surat 15 hingga 21 adalah sebahagian daripada akaun-akaun ini.
LAPORAN TAHUNAN
AKAUN UNTUNG RUGI - OPERASI HOTEL NPCBAGI TAHUN BERAKHIR 31 DISEMBER 1993
1993 1992RM RM
PENDAPATANSewa bilik 2,418,301 2,128,205Jualan makanan 3,685,160 2,743,688Jualan minuman 201,784 150,551Jualan tembakau 25,334 20,976Pendapatan telefon 152,193 163,295Pendapatan dobi 32,232 24,856Sewa bilik awam 103,311 86,159Lain-lain pendapatan 95,531 83,161Keuntungan daripada pertukaran wang asing 11,493 9,051Pengurangan peruntukan hutang ragu ____- 1.873
6,724,339 5,411,815
PERBELANJAANKos Jualan:
Kos makanan 1,268,583 964,079Kos minuman 42,610 27,839Kos tembakau 19.561 17,151
1,330,754 1,009,069
Kos Tenaga Pekerja:Gaji dan upah kontrak 915,584 800,705Elaun tetap dan lain-lain elaun 25,541 19,370Upah sementara 304,534 239,248KWSP 143,077 117,062Perkeso 11,361 9,811Makanan pekerja 146,250 142,083Elaun lebih masa 107,975 63,736Kebajikan kakitangan 8,907 4,213
1,663,229 1,396,228
10
LAPORAN TAHUNANftmtsuaii moKimn iSSS
PERBELANJAAN (Sambungan) 1993 1992RM RM
Lain-lain Befanja Operasi:Caj pembiayaan pajakan 27,034 33,734Air 16,163 35,177Elektrik 427,849 399,002Penyelenggaraan 308,256 213,117Susutnilai harta tetap 304,410 241,092
1,083,712 922,122
Kos Operasi:Perbelanjaan perjalanan 2,799 2,563Pengangkutan 4,174 4,038Setem pos 4,121 3,204Telefon dan telegram 151,092 115,963Sewa peralatan 41,405 31,123Surat khabar dan majalah 10,387 8,936Bahan api 93,519 63,075Keperluan tetamu 88,526 79,571Pembaikan dan penyelenggaraan
kelengkapan 171,167 144,432Bayaran penyelenggaraan kawasan 6,336 3,009Perhiasan 80,688 59,549Belanja pembersihan 68,046 68,117Pemeriksaan dan lesen 24,735 12,987Alatulis dan percetakan 151,756 156,641Penggantian alat-alat kendalian
dan pakaian seragam 129,313 159,071Petbagai perbelanjaan 43,310 35,213Keraian 20,374 16,545Perbelanjaan promosi dan iklan 98,019 75,665Perbelanjaan banquet 40,970 9,783Musik dan hiburan 64,702 63,334Kerosakan dan kepecahan 87,183 64,544Belanja pungutan 61,935 46,899Belanja perubatan 32,159 33,073Dobi 85,394 92,672Bekalan dan alatan 72,607 42,807Bayaran kawalan keselamatan 1,120 44,170Hutang lapuk dilupuskan 28,747
11
LAPORAN TAHUNANPEHBJJUIUS ("FWDUKTimi MEOtHIfflKE
KOS OPERASI (Sambungan) 1993 1992RM RM
Perbelanjaan iktisas 2,964Insuran 7,187Diskaun diberi 15,612
1,661,600 1,465,731
5,739,295 4,793,150
KEUNTUNGAN BERSIH 985,044 618,665
12
LAPORAN TAHUNAN
PENYATA PERUBAHANKEDUDUKAN KEWANGAN
BAG! TAHUN BERAKHIR 31 DISEMBER 1993
1993 1992RM RM
SUMBER DANAKelebihan pendapatan atas perbelanjaan 3,876,826 4,327,678Perkara-perkara yang tidak melibatkan aiiran kewangan:
Susutnilai harta tetap 714,679 528,743Keuntungan/(Kerugian) atas penjualan harta tetap (800) (100)
4,590,705 4,856,321
S umber Dana LainPenerimaan dari Kerajaan Persekutuan 750,000 2,100,000Perolehan dari penjualan harta tetap 900 33,700Sipiutang pajakan 0 402,851
5,341,605 7,392,872
PENGGUNAAN DANABayaran balik kepada Kerajaan Persekutuan 1,700 6,400Pembelian harta tetap 2,453,600 3,999,712Perbelanjaan pembangunan 339,626 247,876Bayaran sipiutang pajakan 131,421 95,784
2,926,347 4,349,772
2,415,258 3,043,100
13
LAPORAN TAHUNANrenubuoH nwounmn n
1993 1992RM RM
PENAMBAHAN/(PENGURANGAN) MODAL KERJAStok 3,905 18,605Siberhutang perniagaan 162,321 (36,588)Pelbagai siberhutang 416,381 (126,000)Pinjaman dan pendahuluan kepada kakitangan 86,307 (14,398)Cagaran bayaran terdahulu (9,260) 22,682Sipiutang perniagaan (107,003) 154,038Pelbagai sipiutang dan deposit (318,373) 356,623
243,278 374,962
PERGERAKAN DANA CAIRWang tunai di tangan dan di bank (1,557,719) 2,831,913Simpanan tetap di bank 3,738,699 (163,775)
2,180,980 2,668,138
2,415,258 3,043,100
14
LAPORAN TAHUNAN
NOTA-NOTA KEPADA AKAUNBAGI TAHUN BERAKH1R 31 DISEMBER 1993
1. AKTA PENUBUHAN
Perbadanan Produktiviti Negara (dahulunya dikenali sebagai Pusat Daya Pengeluaran Negara) ditubuhkandi bawah Akta (Memperbadankan) Majlis Daya Pengeluaran Negara Bil. 19 pada tahun 1966 (pindaan 1975"Akta A305 1975" dan pindaan 1991 "Akta A8011991"). la dikenali sebagai Perbadanan Produktiviti Negaramulai 1hb. Disember 1991 dan diletakkan di bawah Kementerian Perdagangan Antarabangsa dan Industri.
2. DASAR-DASAR PER AKAUN AN PENTING
(a) Asas PerakaunanAkaun Perbadanan ini teiah disediakan menurut konvensyen kos sejarah dan mengikut piawaianperakaunan yang diluluskan.
(b) Harta tetap dan susutniiaiTanah milik bebas tidak dilunaskanHarta tetap dinyatakan pada kos selepas ditolak susutniiai terkumpul.Susutniiai dibuat menurut kaedah garis lurus untuk melupus kira kos, berasaskan tempoh anggaranusia kegunaan setiap aset. Kadar susutniiai tahunan adalah seperti berikut:
Bangunan 5%Perabot dan kelengkapan 10%Alat kelengkapan dan mesin 20%Kenderaan 20%Ubahsuai 10%
(c) Stok
Stok dinyatakan pada nilai terendah di antara kos dan nilai juaian bersih selepas peruntukan dibuatuntuk stok yang rosak, kurang baik, tidak boleh digunakan dan yang bergerak pertahan.Penentuan nilai stok adalah berasaskan kepada kaedah "masuk dahulu - keluar dahulu".
(d) Tukaran Matawang AsingAset dan tanggungan dalam matawang asing pada tarikh lembaran imbangan ditukarkan kepadaRinggit Malaysia pada kadar pertukaran pada 31 Disember 1993, manakala urusniaga di dalammatawang asing di sepanjang tahun, ditukarkan pada kadar di tarikh urusniaga berkenaan.Perbezaan pertukaran akibat dari urusniaga ini teiah dimasukkan ke dalarn akaun untung rugi.
15
LAPORAN TAHUNAN ropeNOTA-NOTA KEPADA AKAUN
BAGI TAHUN BERAKHIR 31 DISEMBER 1993
2. DASAR-DASAR PER AKAUN AN PENTING (Sambungan)
(e) Siberhutang
Hutang lapuk yang diketahui dilupuskan dan peruntukan khusus tiibuat bagi sebarang hutang yangdianggap pungutannya meragukan.
(f) Harta Pajakan
Harta yang diperolehi di bawah perjanjian pajakan telah dipermodalkan. Dasar susutniiai atas asetini adalah serupa dengan dasar aset tetap Perbadanan seperti yang dibentangkan dalam (b) diatas. Obligasi belum selesai yang matang di bawah perjanjian pajakan selepas ditolak belanjapembiayaan dimasukkan sebagai liabiliti di dalam akaun. Belanja pembiayaan sewaan pajakdikenakan kepada akaun uniting rugi mengikut tempoh perjanjian berasaskan kepada akruan.
3. HARTA TETAP
Susutniiai Nilai Buku SusutniiaiKos terkumpul bersih bagi tahun
1993 RM RM RM RM
PENGURUSAN
Bangunan 51,423 25,234 26,189 2,571Perabot dan kelengkapan 1,505,219 530,655 974,564 134,128Alat Kelengkapan dan mesin 2,744,305 1,786,958 957,347 416,934Kenderaan 387,109 204,636 182,473 77,422Ubahsuai 836,236 145,461 690,775 83,624
5,524,292 2,692,944 2,831,348 714,679
16
LAPORAN TAHUNAN
3. HARTA TETAP (Sambungan)
1993
PEMBANGUNAN
BangunanPerabot dan kelengkapanAlat kelengkapan dan mesinKenderaanTanah
KERJA DALAM KEMAJUAN
1992
PENGURUSAN
BangunanPerabut dan kelengkapanAlat kelengkapan dan mesinKenderaanUbahsuai
PEMBANGUNAN
BangunanPerabut dan kelengkapanAlat kelengkapan dan mesinKenderaan
KosRM
18,497,146585,368
4,940,38349,584
389,276
24,461,757
1,099,468
31,085,517
KosRM
51,4231,071,2132,332,644
213,183560,280
4,228,743
12,256,757368,778
4,554,04352,202
Susutnilaiterkumpul
RM
6,571,465180,562
4,270,45849,584
0
11,072,069
0
13,765,013
Susutnilaiterkumpul
RM
22,663396,642
1,377,731127,21461,837
1,986,087
5,646,608122,424
4,058,04252,202
Nilai Bukubersih
RM
11,925,681404,806669,925
0389,276
13,389,688
1,099,468
17,320,504
Nilai Bukubersih
RM
28,760674,571954,91385,969
498,443
2,242,656
6,610,149246,354496,001
0
Susutnilaibagi tahun
RM
924,85758,537
215,71000
1,199,104
0
1,913,783
Susutnilaibagi tahun
RM
2,57190,738
336,76942,63756,028
528,743
612,83736,87720,473
524
17,231,780 9,879,276 7,352,504 857,711
17
LAPORAN TAHUNANKftUDMlH PfiODWTlWn NEGM*
3; HARTA TETAP (Sambungan)
KosRM
KERJA DALAM KEMAJUAN 7,185,627
Susutnilaiterkumpul
RM
0
Nilai Bukubersih
RM
7,185,627
Susutnilaibagi tahun
RM
0
28,646,150 11,865,363 16,780,787 1,386,454
Termasuk di dalam harta tetap Perbadanan adalah harta di bawah pajakan kewangan yang mempunyainilai buku bersih RM257.825 (1992 : RM322.281)
Bangunan Ibu Pejabat, Hotel dan tapak tanahnya yang telah diperuntukkan oleh Kerajaan Persekutuantidak diambilkira dalam harta tetap pengurusan oleh kerana nilainya masih belum ditentukan oleh pihakkerajaan.
Pindah hak-milik tanah kepada nama Perbadanan oleh pihak kerajaan bagi tanah bangunan Ibu Pejabat,Hotel, Johor dan Sarawak masih belum dibuat.
4. STOK1993 1992
RM RM
Makanan dan minuman 29,351 36,879Lain-lain bahan gunaan 70,665 59,232
100,016 96,111
5. SIBERKUTANG PERNIAGAAN1993 1992
RM RM
Siberhutang 1,307,068 1,156,507Peruntukan hutang ragu (39,665) (51,425)
1,267,403 1,105,082
18
LAPORAN TAHUNANFHMMMII mwwcmm mwt
6. PINJAMAN DAN PENDAHULUAN KEPADA KAKITANGAN1993
RM1992
RM
Pinjaman kenderaanPinjaman perumahanPinjaman komputerLain-Eain pendahuluan
820,5012,311
68,1465,390
896,349
797,8193,958
8,264
810,041
7. SIPIUTANG PAJAKAN
Baki yang perlu dibayar dimasa hadapanFaedah pembiayaan pajakan di masa hadapan
1993RM
187,391(11,745)
175,646
1992RM
345,846(38,779)
307,067
Pembiayaan seperti berikut:-Bayaran dalam tempoh 12 bulanBayaran selepas 12 bulan
1993RM
146,70028,946
175,646
1992RM
131,421175,646
307,067
8. KUMPULAN WANG PENGURUSAN
Baki pada 1 JanuariKelebihan pendapatan atas perbelanjaanPindahan kepada kumpulan wang pinjaman komputer
Baki pada 31 Disember
1993RM
18,428,9583,876,826(300,000)
22,005,784
1992RM
14,101,2804,327,678
18,428,958
19
NOTA-NOTA KEPADA AKAUN PADA 31 DISEMBER 1993
9. KUMPULANWANG PEMBANGUNAN
1993Baki pada 1 JanuariCampur: Peruntukan dariKerajaan Persekutuan
Tolak: Perbelanjaan kendalianPerkhidmatan iktisas yangdibeliSusutnilai
Baki pada 31 Disember
InstitutPerhotelan
RM
4,354,280
0
4,354,280
0400,784400,784
Bangunan Projek Khas ProjekIbupejabat Pembanguanan PembangunanTambahan Perusahaan Kajian
Kecil PengurusanRM RM RM
2,643,622
0
2,643,622
0227,096227,096
19,929
0
19,929
06,2566,256
482,285
0
482,285
014,699
14,699
ProjekP. Pinang
RM
8, 986,650
0
8,986,650
276,359398,001674,360
VideoProduktiviti
RM
414,679
0
414,679
000
Pusatmaklumat
& Galakan
RM
962,181
250,000
1,212,181
63,267152,268215,535
ProjekJ. Bahru
RM
1,000,000
500,000
1,500,00
000
ProjekSarawak
RM
1,000,000
0
1,000,000
000
Jumlah
RM
19,863,626
750,000
20,613,626
339,6261,199,1041,538,730
3,953,496 2,416,526 13,673 467,586 8,312,290 414,679 996,646 1,500,000 1,000,000 19,074,896
1992Baki pada 1 JanuariCampur: Peruntukan dariKerajaan Persekutuan
Tolak: Perbelanjaan kendalianKerugian atas penjualan hartaPerkhidmatan iktisas yang dibeliSusutnilai
4,775,597
0
4,775,597
0ill 0
421,317421,317
2,941,214
02,941,214
70,4460
227,146297,592
40,736
040,736
00
20,80720,807
532,112
0532,112
00
49,827
49,827
8,786,000
300,0009,086,000
084,40514,94599,350
564,000
0564,000
0149,321
0149,321
300,000
800,0001,100,000
014,150
123,669137,819
500,000
500,0001,000,000
0000
500,000
500,0001,000,000
000
0
18,939,659
2,100,00021,039,659
70,446247,876857,711
1,176,033Baki pada 31 Disember 4,354,280 2,643,622 19,929 482,285 8,986,650 414,679 962,181 1,000,000 1,000,000 19,863,626
1
LAPORAN TAHUNAN
10. PEMBERIAN KERAJAAN PERSEKUTUAN
Peruntukan Perbelanjaan Mengurus Tahun 1993, sebanyak RM13,055,000 (1992: RM13,055,000) telahdiluluskan dan diterima daripada Kerajaan Persekutuan di dalam tahun tersebut.
11. YURAN LATIHAN/PERUNDfNGAN
Ini adalah yuran yang diterima dari kursus-kursus dan latihan serta perundingan yang dijalankan olehPerbadanan sepanjang tahun.
12. PERCUKAIAN
Perbadanan Produktiviti Negara adalah dikecualikan dari cukai pendapatan sehingga tahun taksiran 2001.Pengecualian cukai ini tidak meliputi pendapatan divider dan cukai pembangunan.
Tiada peruntukan dibuat di dalam akaun pada tahun ini kerana Perbadanan tiada mempunyaipendapatan dividen bercukai.
13. KOMITMEN MODAL
1993 1992RM RM
Dilupuskan tetapi belum dikontrakkan 17,480,000 17,480,000Diluluskan dan telah dikontrakkan - 543,300
14. ANGKA BANDINGAN
Angka-angka bandingan yang tertentu telah diselaraskan semula bagi mengikuti penyesuaian tahun semasa.
21
ANNUAL REPORT
PERBADANAN PRODUKTIVITI NEGARA
FINANCIAL STATEMENTFOR THE YEAR ENDING 31 DECEMBER 1993
ANNUAL REPORT
ICTPCEPERBADANAN PRODUKTIVITINEGARA
CONTENT PAGE
DIRECTORS' REPORT 1 - 5
DIRECTORS' STATEMENT
STATUTORY DECLARATION
BALANCE SHEET
REVENUE AND EXPENDITURE STATEMENTS
PROFIT AND LOSS ACCOUNT - HOTEL OPERATIONS 11-13
STATEMENT OF CHANGES IN FINANCIAL POSITION 14
NOTES TO THE ACCOUNTS 15 - 21
M I CX~ ANNUAL REPORTBERBaPANiBPRODUKTIVITIIttGlfll
SIJIL KETUA AUDIT NEGARA MENGENAI AKAUNPERBADANAN PRODUKTIVITI NEGARA BAGI
TAHUN BERAKHIR 31 DISEMBER 1993
Penyata kewangan di muka surat 8 hingga 21 telah diperiksa oleh Tetuan Mustapha, Khoo & Co., akauntanAwam, di bawah arahan saya mengikut Akta Audit 1957 dengan berpandukan kepada piawaian pengauditanyang diterima umum.
Pada pendapat saya:
a) penyata kewangan tersebut menunjukkan satu kenyataan yang benar dan munasabahmengenai kedudukan kewangan Perbadanan Produktiviti Negara pada 31 Disember 1993dan urusniaga berkaitan dengannya serta perubahan kedudukan kewangan bagi tahunberakhir pada tarikh itu, dan
b) rekod-rekod perakaunan serta daftar-daftar berkaitan telah diselenggara dengan memuaskan.
(Urn Sok Kiang)b.p. KETUA AUDIT NEGARA.
KUALA LUMPUR8 November 1994.
ANNUAL RBPORT
DIRECTORS' REPORT
Board of Directors is pleased to present the Annual Report and audited accounts of theCorporation for the financial year ending 31 December, 1993.
PRINCIPAL ACTIVITIES
The principal activities of the Corporation in the financial year are organising training and courseprogrammes, advisory services, consultation and research that are related to productivity and quality. TheCorporation also heid hotel operations and Management Training Programmes at the hotel.
There were no major changes in the principal activities of the Corporation throughout the financial year.
RESULTS RM.
Revenue surplus from expenditure 2,891,782Profit from hotel operations for the current year 985,044
Income surplus from expenditure of current year 3,876,826
Income surplus from accumulated expenditure brought forward 4,327,678
Income surplus from accumulated expenditure carried forward 8,204,504
CHANGES IN RESERVE AND PROVISIONS
There were no major changes to or from the reserves or provision in the financial year.
ANNUAL REPORT
BAD AND DOUBTFUL DEBTS
Before the profit and loss account and balance sheet were prepared, the directors took necessary measuresto ensure that proper actions had been taken in relation to the writing off of bad debts and the making ofadequate provision for doubtful debts, and have satisfied themselves that all known bad debts had beenwritten-off and adequate provision was provided for doubtful debts.
At the date of this report, the directors were not aware of any circumstances which could render theamount of bad debts written off, or doubtful debts provided in the accounts of the Corporation inadequateto any substantial extent.
CURRENT ASSETS
Before the accounts and balance sheet of the Corporation were prepared, the directors had taken necessarymeasures to ensure that current assets which were unlikely to realize their values in the accounting recordsof the Corporation in the ordinary course of business, have been written down to their estimated realizablevalues.
At the date of this report, the directors were not aware of any circumstances which may have misleadthe attributable values of the current assets in the Corporation's account.
VALUATION METHOD
At the date of this report, the directors were not aware of any arising circumstances which may have misleadthe valuation methods of the Corporation's assets and liabilities.
CONTINGENT AND OTHER LIABILITIES
At the date of this report there weren't:
(I) any changes to the Corporation's assets arising since the end of the financial year which were insuredby other party liabilities; or
(II) any contingent liability arising since the end of the financial year other than in ordinary course ofbusiness.There were no contingent or other liabilities enforceable or is likely to become enforceable in the period
ANNUAL REPORT
of twelve months after the end of the financial year, which in the opinion of the directors, will or maysubstantially affect the ability of the Corporation to meet its obligation as and when it falls due,
CHANGED CIRCUMSTANCES
At the date of this report, the directors were not aware of any circumstances that were not mentioned inthis report or the Corporations' accounts which would render any amount in the accounts misleading.
EXTRAORDINARY ITEMS
In the opinion of the directors:
(i) the results of operation of the Corporation for the financial year have not been affected by anyordinary or extraordinary item, transaction or event
(ii) in the period between the financial year ended and the date of this report there have not arisen anyitem, transaction or substantial and extraordinary event on the Corporation's results of operation inthe reported financial year.
ANNUAL REPORTPEMAMNAH PRDDUKTMTIHEGMA
THE DIRECTORS OF THE CORPORATION
The directors who held service since the date of the last report were:
ChairmanTan Sri Dato' Azman Hashim
Vice ChairmanDr. Abdutiah Tahir
Ir. Hj. Arshad Hj. MarsidiTan Sri Dato' Mohd Sheriff Mohd KassimTan Sri Dato' AH Abut Hassan SulaimanDato' Wan Jaafar AbduliahDato' Anthony Yeo Keat SengProf. Madya Dr. Abu Azam bin Mohd YassinTan Sri Dato' Dr. Shamsuddin bin Abdul KadirTan Sri Kishu T. JethanandTan Sri Dato' Sri Eric Chia Eng HockTan Sri William ChengDatuk Dr. Kamal SalihDr. Mohd. Nordin Mohd SopieeEn. Liew Shou KongEn. Abdul Gaffoor bin Ibrahim
Alternate Members:
Tuan Hj. Samsuddin Marsop (Alternate to Dr. Abduliah Tahir)
Y.M Raja Zaharaton bte Raja Zainal Abidin (Alternate to Tan Sri Dato' AH Abul Hassan bin Sulaiman)
Dato' Dr. Abdul Kuddus bin Ahmad (Alternate to Dato' Wan Jaafar Abduliah)
ANNUAL REPORT
DIRECTORS' BENEFIT
During and at the end of the financial year, the Corporation has not been a party in any agreement whichenabled the directors of the Corporation to receive any benefits (other than a benefit included as directors'remuneration or fixed income as an employee of the Corporation) by reason of a contract made by theCorporation or any related company with the director or with a firm which he is a member or with acompany which he has a substantial financial interest.
Signed on behalf of the Board according to the directors' resolution.
Tan Sri Dato' Azman HashimChairman
Ir. Hj. Arshad bin Hj.MarsidiDirector General
Kuala Lumpur29 June 1994
ANNUAL REPORTKMJUUMAH PMWIKTIWII MOM*
DIRECTORS' STATEMENT
We, Tan Sri Dato' Azman Hashim and Ir. Hj. Arshad bin Hj. Marsidi, two of the Directors of the NationalProductivity Corporation, hereby state that in the opinion of the directors, the following Balance Sheet,Profit and Loss Accounts and the statement of Changes in Financial Position, together with the notes frompages 15 to 21, are drawn up so as to give true and fair view of affair of the Corporation as at 31 December1993 and the results of the operation and the changes of its' financial position for the year ended at thementioned date.
On Behalf of the Board of Directors,
Tan Sri Dato' Azman Hashim Ir. Hj. Arshad bin Hj. Marsidi
Kuala Lumpur
29 June 1994
ANNUAL REPORT
STATUTORY DECLARATION
I, Rokiah bte Hj. Md. Nor, the officer primarily responsible for the financial Management of the NationalProductivity Corporation, unequivocally declare the following Balance Sheet, Profit and Loss Accounts andStatement of Changes in Financial Position from pages 15 to 21, in my opinion and believe; are true andI make this solemn declaration conscientiously believing the same to be true by the virtue of the provisionsof the Statutory Declaration Act, 1960.
Signed and declared by the above namedat Petaling Jaya in the State ofSelangor Darul Ehsan on 29 June 1994
;;; Rokiah btelij. Md. Nor
Before me,
MAHKAMAH MAJISTRETPETAUNQ JAYA, SELANGOH (XL
ANNUAL REPORT
BALANCE SHEET ASAT 31 DECEMBER 1993
FIXED ASSETS
CURRENT ASSETSStockTrade debtorsOther debtorsLoans and advances to staffDeposit and prepaymentsFixed deposit with banksCash on hand and in banks
CURRENT LIABILITIESTrade CreditorsOther creditors and depositLeasing creditors
NET CURRENT ASSETS
FUNDED BY:ACCUMULATED FUNDManagement FundDevelopment FundVehicle Loan FundHousing Loan FundComputer Loan FundLONG TERM LIABILITIES
Notes to the accounts on pages
NOTES 1993RM
3 17,320,504
4 100,0165 1,267,403
866,9286 896,348
100,92521,671,724
1,775,579
26,678,923
410,6351,113,466
7 146,700
1,670,801
25,008,122
42,328,626
8 22,005,7849 19,074,896
916,4002,600
300,000
7 42,299,68028,946
42,328,626
15 to 21 are part of the accounts.
1992RM
16,780,787
96,1111,105,082
450,547810,041110,185
17,933,0253,333,298
23,838,289
303,632795,093131,421
1,230,146
22,608,143
39,388,930
18,428,95819,863,626
916,4004,300
-
39,213,284175,646
39,388,930
ANNUAL REPORT
REVENUE AND EXPENDITURE STATEMENTFOR THE YEAR ENDING 31 DECEMBER 1993
Notes
REVENUEGrant from the Federal Government 10Training/consultation fees 1 1Interest from housing and
vehicle loanInterest from Fixed depositBank depositRentalsOther revenuesProfit from disposal of fixed assets
EXPENDITURESalary and WagesFixed allowanceStaff Additional CostOvertime allowanceOther financial benefitsTravelling and living costGoods transportationCommunicationsUtilitiesRentalsPublishing servicesSupply and equipmentMaintenance and bought fixturesProfessional services, hospitality
and other commissioned servicesAuditors' remunerationMembership remunerationInterest on loanBad debts written offProvision for Doubtful Debts
1993RM
13,055,0003,107,561
12,5211,312,282
74,48936,631
125,807800
17,725,091
6,287,957885,629
1,025,83495,190
270,511920,62028,065
263,352375,010440,589414,425877,160499,402
1,791,82511,650
190,324283
10,271(11,761)
1992RM
13,055,0002,339,212
31,9441,254,796
84,65526,39551,294
100
16,843,396
6,091,974834,135942,304
97,76922,543
746,27747,530
204,116371,838373,542444,541769,990562,298
1,093,4378,140
170,845779
3,12914,841
ANNUAL REPORT
EXPENDITURE (contd.) 1993RM
1992RM
Depreciation of Fixed AssetsEvaluation and Quit rent
Net profit from hotel's operations
REVENUE SURPLUS FROM EXPENDITUREOF THE CURRENT YEAR
410,26946,704
14,833,309
2,891,782985,044
3,876,826
287,65146,704
13,134,383
3,709,013618,665
4,327,678
Notes to the accounts on pages 15 to 21 are part of the accounts.
10
ANNUAL REPORT
PROFIT AND LOSS ACCOUNTNPC HOTEL OPERATIONS
FOR THE YEAR ENDING 31 DECEMBER 1993
REVENUERoom ratesSale of foodSale of beveragesSale of tobaccoTelephone incomeLaundry incomePublic room ratesOther incomeProfit from foreign exchangeDiminution in the allocation of doubtful debts
EXPENDITURESales Cost :
Food costBeverages costTobacco cost
Employee Cost :Salary and contract wagesFixed and other allowancesTemporary wagesEPFsocsoStaff MealsOvertime allowancesStaff welfare
1993RM
2,418,3013,685,160
201,78425,334
152,19332,232
103,31195,53111,493
-
6,724,339
1,268,58342,61019,561
1,330,754
915,58425,541
304,534143,077
11,361146,250107,975
8,907
1,663,229
1992RM
2,128,2052,743,688
150,55120,976
163,29524,85686,15983,161
9,0511,873
5,411,815
964,07927,83917,151
1,009,069
800,70519,370
239,248117,062
9,811142,08363,736
4,213
1,396,228
11
ANNUAL REPORTpwxwfnvm NEGUU
EXPENDITURE (Contd.)
Other Operations expenditure :Lease funding chargeWaterElectricityMaintenanceDepreciation of Fixed Assets
OPERATION COST :Traveling expensesTransportationPostageTelephone and telegraphEquipment rentalsNewspapers and magazinesFuelGuests requirementsRepair and maintenance of fixturesArea Maintenance FeesDecorationsSanitary expensesInspection and licenseStationary and printingPurchase of new operating equipment
and uniformsMiscellaneous expendituresEntertainmentAdvertising and promotionBanquet expensesMusic and entertainmentDamages and breakageCollection expensesMedical expensesLaundrySupply and equipmentSecurity expensesBad debts written offProfessional services
1993RM
27,03416,163
427,849308,256304,410
1,083,712
2,7994,1744,121
151,09241,40510,38793,51988,526
171,1676,336
80,68868,04624,735
151,756
129,31343,31020,37498,01940,97064,70287,18361,93532,15985,39472,607
1,120
1992RM
33,73435,177
399,002213,117241,092
922,122
2,5634,0383,204
115,96331,1238,936
63,07579,571
144,4323,009
59,54968,11712,987
156,641
159,07135,21316,54575,665
9,78363,33464,54446,89933,07392,67242,80744,170
12
RJKEpBaMutiMwoouKTrnnKKM*
ANNUAL REPORT
OPERATION COST (Contd.)
InsuranceDiscounts
NET PROFIT
1093RM
7,18715,612
1,661,600
5,739,295
965,044
1992RM
1,465,731
4,793,150
618,665
13
ANNUAL REPORT
STATEMENT OF CHANGESIN FINANCIAL POSITION
FOR THE YEAR ENDING 31 DECEMBER 1993
1993 1992RM KM
SOURCE OF FUNDRevenue surplus on expenditure 3,876,826 4,327,678
Items not involving fund movementDepreciation of Fixed Assets 714,679 528,743Profit/ (Loss) from disposal of Fixed Assets (800) (100)
Other source of fundsGrant from Federal GovernmentTurnover from disposal of Fixed AssetsLease creditors
APPLICATION OF FUND
Repayment to Federal GovernmentPurchase of fixed assetsDevelopment expensesLease creditors payment
4,590,705 4,856,321
750,000 2,100,000900 33,700
0 402,851
5,341,605 7,392,872
1,700 6,4002,453,600 3,999,712
339,626 247,876131,421 95,784
2,926,347 4,349,772
2,415,258 3,043,100
14
IflPCE ANNUAL REPORT
NOTES TO THE ACCOUNTSFOR THE YEAR ENDING 31 DECEMBER 1993
1. INCORPORATION ACT
The National Productivity Corporation (formerly known as National Productivity Centre) was incorporated underthe National Productivity Council Act (Incorporated) No. 19 in 1966 (1975 amendment "A305 Act 1975" and1991 amendment "A801 Act 1991"). It is known as the National Productivity Corporation from 1 December1991 and is placed under the Ministry of International Trade and Industry.
2. SIGNIFICANT ACCOUNTING POLICIES
(a) Accounting basisThe accounts of the Corporation have been prepared in accordance with historic cost conventionand approved accounting standards.
(b) Fixed assets and depreciationFreehold land is not amortizedFixed assets stated at cost after accumulated depreciationDepreciation is computed using the straight line-method to write down cost, based on estimatedvalue of each asset. The annual depreciation rates are as follows:
Buildings 5%Furniture and Mures 10%Equipment and machinery 20%Vehicles 20%Modification 10%
(c) StockStocks are stated at the lowest value between cost and net realizable value after provision is madefor damaged, deteriorated, non-consumable and slow moving stocks.Stock valuations are made on First In First Out (FIFO) basis
(d) Foreign Currency ExchangeAssets and liabilities in foreign currency at the date of the balance sheets are converted into RinggitMalaysia at the exchange rate on 31 December 1993. Transactions in foreign currency during theyear, are converted into Ringgit Malaysia at the prevailing exchange rate on the transaction dates.Differences due to the transactions are taken up in the profit and loss accounts.
15
ANNUAL REPORT:HUDMM motHimnn mam
NOTES TO THE ACCOUNTSFOR THE YEAR ENDING 31 DECEMBER 1993
2. SIGNIFICANT ACCOUNTING POLICIES (Continued)
(e) Debtors
Known bad debts will be written off and specific provision are provided for doubtful debts.
(f) Lease Assets
Assets gained from leasing agreement are capitalized. Depreciation policy on these assets aresimilar to fixed assets policy of the Corporation as it has been presented in (b). Maturedincomplete obligations under leasing agreement after deducting funding cost are taken asliabilities in the accounts. Lease financing cost are charged to the profit and loss accounts onaccrual basis, depending on the period of the agreement.
3. FIXED ASSETS
1993
Accumulated Net book DepreciationCost depreciation value for the yearRM RM RM RM
MANAGEMENT
BuildingsFurniture and fixturesEquipment and machineryVehiclesModifications
51,4231,505,2192,744,305
387,109836,236
25,234530,655
1,786,958204,636145,461
26,189974,564957,347182,473690,775
2,571134,128416,934
77,42283,624
5,524,292 2,692,944 2,831,348 714,679
16
ANNUAL REPORT
3. FIXED ASSETS (Continued)
MANAGEMENT
BuildingsFurnitures and MuresEquipment and machineryVehiclesModifications
WORK-IN-PROGRESS
1992
MANAGEMENT
BuildingsFurnitures and fixturesEquipment and machineryVehiclesModifications
MANAGEMENT
BuildingsFurnitures and fixturesEquipment and machineryVehicles
CostRM
18,497,146585,368
4,940,38349,584
389,276
24,461,757
1,099,468
31,085,517
CostKM
51,4231,071,2132,332,644
213,183560,280
4,228,743
12,256,757368,778
4,554,04352,202
AccumulatedDepreciation
RM
6,571,465180,562
4,270,45849,584
0
11,072,069
0
13,765,013
AccumulatedDepreciation
RM
22,663396,642
1,377,731127,21461,837
1,986,087
5,646,608122,424
4,058,04252,202
Net hookvalue
RM
11,925,681404,806669,925
0389,276
13,389,688
1,099,468
17,320,504
Net bookvalue
RM
28,760674,571954,91385,969
498,443
2,242,656
6,610,149246,354496,001
0
Depreciationfor the year
RM
924,85758,537
215,71000
1,199,104
0
1,913,783
Depreciationfor the year
RM
2,57190,738
336,76942,63756,028
528,743
612,83736,87720,473
524
17,231,780 9,879,276 7,352,504 857,711
17
ANNUAL REPORTrimUalUMUnmaHmmalS
3. FIXED ASSETS (Continued)
AccumulatedCost DepreciationRM RM
Net book Depreciationvalue for the year
RM
WORK-IN-PROGRESS 7,185,627 0 7,185,627 0
28,646,150 11,865,363 16,780,787 1,386,454
Assets under financial lease with net book value estimated at RM257, 825 (1992: RM322, 281) areincluded as fixed assets of the Corporation.
Head Office building, Hotel and land allocated by the Federal Government were not taken into accountas the management's fixed assets as the value has not been ascertained by the government.
Land transfer to the Corporation by the government for the Head Office building, Hotel, Johor and Sarawakare stilt pending for approval.
4. STOCKS1993
RM1992
RM
Food and beveragesOther consumed materials
29,35170,665
100,016
36,87959,232
96,111
5. TRADE DEBTORS1993RM
1992RM
DebtorsProvision for doubtful debts
1,307,068(39,665)
1,267,403
1,156,507(51,425)
1,105,082
18
ANNUAL REPORT
6. LOANS AND ADVANCES FOR EMPLOYEES
Vehicle loanHousing loanComputer loanOther advances
1993RM
820,5012,311
68,1465,390
896,349
1992RM
797,8193,958
8,264
810,041
7. LEASE CREDITORS
Balance payable in the futureFuture tease financial interest
1993m
187,391(11,745)
175,646
1992RM
345,846(38,779)
307,067
The financing are as follows:Payable within 12 monthsPayable after 12 months
1993RM
146,70028,946
175,646
1992RM
131,421175,646
307,067
8. ACCUMULATED MANAGEMENT FUND
Balance on 1st JanuaryRevenue surplus over expenditureTransfer to the computer loan fund
Balance as at 31 December
1993
18,428,9583,876,826(300,000)
22,005,784
1992
14,101,2804,327,678
18,428,958
19
NOTES TO THE ACCOUNTSFOR THE YEAR ENDING 31 DECEMBER 1993
ro
9. DEVELOPMENT PROVIDENT FUNDHotel
Institute
RM
Additional Special ProjectHead Office Development of
Building Smalt ScaleIndustries
RM RM
1993Balance as at 1st JanuaryAdd: Provision from FederalGovernment
Less: Operating expenditureProfessionaland other servicesDepreciation of fixed assets
Balance as at 31st December 3,953,496 2,416,526
4,354,280
0
4,354,280
0400,784400,784
2,643,622
0
2,643,622
0227,096227,096
19,929
0
19,929
06,2566,256
Research andDevelopment
Project
RM
P. Pinang Productivity ManagementProject Video Information
Centre
RM
482,285 8,986,650
0 0
482,285 8,986,650
0 276,35914,699 398,00114,699 674,360
RM RM
J. BahruProject
RM
SarawakProject
RM
Total
RM
414,679
0
414,679
000
962,181
250,000
1,212,181
63,267152,268215,535
1,000,000
500,000
1,500,00
000
1,000,000
0
1,000,000
000
19,863,626
750,000
20,613,626
339,6261,199,1041,538,730
13,673 467,586 8,312,290 414,679 996,646 1,500,000 1,000,000 19,074,896
1992Balance at 1st JanuaryAdd: Grant from FederalGovernment
4,775,597
0
Less: Operating expenditureLoss from disposal of fixed assets 0Professional and other services 0Depreciation of fixed assets 421,317
421,317
2,941,214
04,775,597 2,941,214
70,4460
227,146____ 297,592
Balance as at 31st December 4,354,280 2,643,622
40,736
__040,736
00
20,80720,80719,929
532,112
___0532,112
8,786,000
300,0009,086,000
0 00 84,405
49,827 14,94549,827 99,350
482,285 8,986,650
564,000
0
0149,321___0149.321414,679
300,000
800,000
500,000
500,000
500,000
500,000
014,150
123.669137,819 0
18,939,659
2,100,000564,000 1,100,000 1,000,000 1,000,000 21,039,659
70,446247,876857,711
0 1,176,033
962,181 1,000,000 1,000,000 19,863,626
1I—i-H
ANNUAL REPORT
70. fHJHMl GOVERNMENT GRANT
Management's Expenditure Allocation in 1993 amounted to RM13,055,000 (1992: RM13,055,000) wasapproved and accepted from the Federal Government during the year.
11. TRAINING/CONSULTATION FEES
The fees were received from courses, training and consultations organized by the Corporation during theyear.
12. TAXATION
The National Productivity Corporation is exempted from income tax until the assessment year 2001. Dividendincome and development taxes are excluded from the exemption.
No provision is made in the accounts during the year because the Corporation has no taxable dividend.
13. CAPITAL COMMITMENT
1993 1992RM RM
Approved but not contracted 17,480,000 17,480,000Approved and contracted - 543,300
14. COMPARATIVE FIGURES
Certain comparative figures have been reclassified to conform with current years' presentation.
21