ASEAN Integrity Meeting, Kuala Lumpur, Malaysia, 21st-22nd April 2008

National Philosophy of Melayu Islam Beraja (MIB)

• Nation’s formal guiding light.

• Way of life for Brunei Darussalam.

• Blend of Malay language, culture, Islamic laws and monarchy

system.

Tekad Pemedulian Orang Ramai (TPOR)/ Clients Charter:

• Enhance the commitment and accountability of government agencies.

• Boost transparency.

• Enhance public’s trust on the government.

• Productivity, quality of services and clients’ satisfaction.

• Knows the service quality.

• Voice their suggestions on the level of service delivery.

• Information on products and services.

• Monitoring device to benchmark organization progress level.

• Transparency and accountability.

• Nurtures commitment, discipline and responsibility.

• Identify the level of commitment and implementation of TPOR.

• TPOR guidelines.

• Performances of services.

• Competency.

• Enquiries, lodge complaints.

• Easy access to accurate on line information.

• Guidelines on standards.

• Allow clients to monitor cases.

• Official reference for ministries and government departments.

• Objective is to enhance efficiency, effectiveness, performance, productivity and quality of Civil Service.

• Information on organizational structure, functions, procedures, work activities, work flowcharts etc.

• Training tool for newly appointed or transferred officers/staff.

• Improve efficiency and effectiveness of a ministry/department.

1. Corruption Prevention Education2. Internal Audit3. Recovery of Assets.4. Proposed Integrity and Good Governance Centre.

“ In mathematics, an integer is a number that isn’t divided into fractions. Just so, a man of integrity isn’t divided against himself. He doesn’t think one thing and say

another- so he’s not in conflict with his own principles.”