DiGi.COM BERHAD ANNUAL REPORT 2004 LAPORAN TAHUNAN · Natexis Banques Populaires, Labuan Branch...

9
DiGi.COM BERHAD 425190-X ANNUAL REPORT 2004 LAPORAN TAHUNAN

Transcript of DiGi.COM BERHAD ANNUAL REPORT 2004 LAPORAN TAHUNAN · Natexis Banques Populaires, Labuan Branch...

  • DiGi Telecommunications Sdn Bhd 201283-M T (603) 5721 1800Lot 30 Jalan Delima 1/3 F (603) 5721 1857Subang Hi-Tech Industrial Park E [email protected] Shah AlamSelangor Darul EhsanMalaysia

    DiG

    i.C

    OM

    B

    ER

    HA

    D

    42

    51

    90

    -X

    AN

    NU

    AL

    R

    EP

    OR

    T 2

    00

    4 L

    AP

    OR

    AN

    T

    AH

    UN

    AN

    D i G i . C O M B E R H A D 4 2 5 1 9 0 - XA N N U A L R E P O R T 2 0 0 4 L A P O R A N T A H U N A N

    DiGi AR 04 Cover 08/04/05 4:35hin Page 1

  • D i G i . C o m B e r h a d ( 4 2 5 1 9 0 - X ) 117

    COVER RATIONALE

    The cover reflects DiGi’s efforts to create meaningful connections between communities and their

    rich texture of culture and heritage. This is captured in the traditional ikat design with its motifs

    of interlinked people and buildings.

    Our Aspiration.. .

    To be the mobile communications leader in

    creating experiences with a difference for our

    customers and business partners through our

    passion for success.”

    Our Key Principles.. .

    We have a passion for our customers

    We value ideas and encourage initiative

    We emphasise mutual trust and respect

    We believe in the power of teamwork

    We build partnerships for success

    ‘‘ PerakIpohLot C-01-04 No 2 Ground FloorPersiaran Greentown 3Greentown Business Centre30450 Ipoh, Perak

    Negeri Sembilan

    Seremban301, Taman AST70200 SerembanNegeri Sembilan

    Sabah

    Kota KinabaluLot 5/G3, Ground & 1st FloorsApi-Api Centre88000 Kota Kinabalu, Sabah

    Sarawak

    KuchingLot 2087, Block 10Bangunan Kueh Boon TeckJalan Tun Ahmad Zaidi Adruce93150 Kuching, Sarawak

    MiriLot 938, Ground & 1st FloorsJalan POS, 98000 MiriSarawak

    Sibu13, Ground & 1st FloorsLorong Kampung Datu 396000 Sibu, Sarawak

    24-hour DiGi customer service line: 016-221 1800

    DiGi.Com Berhad (425190-X)Lot 30, Jalan Delima 1/3Subang Hi-Tech Industrial Park40000 Shah Alam, Selangor

    Mailing Address:P. O. Box 755140718 Shah Alam, SelangorTel: 03-5721 1800Fax: 03-5721 1857www.digi.com.my

    Pahang

    KuantanLot G22B & G23 (ll)Ground Floor, Berjaya MegamallJalan Tun Ismail25000 Kuantan

    Penang

    Pulau Tikus368-1-02, Jalan Burmah10350 Pulau TikusPulau Pinang

    Seberang Jaya8, Ground FloorJalan Todak DuaPusat BandarBandar Seberang Jaya13700 Prai, Pulau Pinang

    Beach Street29A Beach Street10200 Penang

    Melaka

    Melaka523, Taman Melaka Raya75000 Melaka

    Johor

    Johor Bahru6 & 8, Jalan Molek 1/12Taman Molek81100 Johor Bahru, Johor

    Jalan Tun Abdul Razak64, Jalan Tun Abdul RazakSusur 180000 Johor Bahru, Johor

    Batu Pahat37, Jalan KundangTaman Bukit Pasir83100 Batu Pahat, Johor

    List of Operating Offices

    Principal Place ofBusiness/Head Office

    Lot 30, Jalan Delima 1/3Subang Hi-Tech Industrial Park40000 Shah Alam, SelangorTel: 03-5721 1800Fax: 03-5721 1857

    Central OperatingOffices

    Lot 5, Jalan Pemaju U1/15Hicom Glenmarie Industrial Park40150 Shah Alam, SelangorTel: 03-5721 1800Fax: 03-5721 1857

    Lots 7 & 8, Jalan Delima 1/1Subang Hi-Tech Industrial Park40000 Shah Alam, SelangorTel: 03-5721 1800Fax: 03-5721 1857

    Lots 28 & 29, Jalan Delima 1/3Subang Hi-Tech Industrial Park40000 Shah Alam, SelangorTel: 03-5721 1800Fax: 03-5721 1857

    Regional OperatingOffices

    Northern Region

    62, 1st Floor, Jalan MayangPasir 1Off Jalan Mahsuri11950 Bayan Baru Pulau PinangTel: 04-641 2800Fax: 04-641 3800

    Ipoh Sales OfficeC-G-2 Persiaran Greentown 3Greentown Business Centre 30450 Ipoh, Perak

    Southern Region

    6 & 8, Jalan Molek 1/12Taman Molek81100 Johor Bahru, JohorTel: 07-351 1800Fax: 07-352 8016

    Eastern Region

    3, Jalan Tun Ismail25000 Kuantan, PahangTel: 09-508 0071Fax: 09-508 0070

    Sabah Region

    Lot 36, Sedco Light Industrial EstateJalan Kilang, Kolombong, Inanam88450 Kota Kinabalu, SabahTel: 088-431 800Fax: 088-430 016

    Sarawak Region

    Lot 2087, Block 10, Bangunan Kueh Boon TeckJalan Tun Ahmad Zaidi Adruce93150 Kuching, SarawakTel: 082-421 800Fax: 082-427 597

    DiGi Centres

    Selangor

    USJSubang Taipan, 19 & 21Jalan USJ 10/1A, Subang Jaya47610 Petaling Jaya, Selangor

    SS224, Jalan SS2/6647300 Petaling Jaya, Selangor

    Selayang Baru57, Jalan 2/3A, Pasar Borong SelayangOff Jalan Ipoh68100 Batu Caves, Selangor

    Klang35 & 37Persiaran Sultan Ibrahim41300 Klang, Selangor

    Kuala Lumpur

    Pandan IndahM5A/13, Jalan Pandan Indah 4/1Taman Pandan Indah55100 Kuala Lumpur

    KL PlazaLot G33-8, Ground Floor,179, KL PlazaJalan Bukit Bintang55100 Kuala Lumpur

    Berjaya Times Square01-36, Berjaya Times Square, 1, Jalan Imbi ,55100 Kuala Lumpur

    Corporate Directory

    DiGi AR 04 Back Cover 08/04/05 4:35hin Page 1

  • 04 DiGi in 2004

    06 Corporate Information

    08 Directors’ Profiles

    14 Statement on Corporate Governance

    20 Statement on Internal Control

    23 Other Compliance Information

    24 Audit Committee Report

    28 Management Team

    32 Group Financial Summary

    38 Chairman’s Statement

    46 CEO’s Statement

    58 Corporate Social Responsibility

    64 Financial Statements

    102 List of Properties

    104 Disclosure of Recurrent Related Party Transactions

    106 Statement of Directors’ Shareholdings

    107 Statistics on Shareholdings

    109 Notice of Annual General Meeting

    115 Form of Proxy

    117 Corporate Directory

    DiGi AR 04 08/04/05 4:11hin Page 1

  • Lion dancing goes back at least

    2,000 years to a time of active

    trade between West Asia and

    China. As a mark of goodwill,

    Persian ambassadors would make

    gifts of exotic animals to the

    Chinese Emperor. Among these

    were lions. The regal beasts soon

    acquired the reputation of being

    able to ward off evil, and the lion

    dance captures this belief. Lion

    dancing came to Malaysia with

    Chinese immigrants hundreds of

    years ago.

    In January 2005, DiGi unveiled a new phase of its

    Corporate Social Responsibility programme, called

    DiGi’s Amazing Malaysians. The programme aims to

    increase awareness of, and preserve, the nation’s

    natural, cultural, art, built and social heritage.

    DiGi AR 04 08/04/05 4:11hin Page 2

  • DiGi is launching The Lion Dancer of Johor project in the third quarter, 2005

    DiGi AR 04 08/04/05 4:11hin Page 3

  • Q1

    DiGi.Com Berhad (DiGi) starts the year

    with the launch of an innovative product

    targeted at business and corporate

    customers. discover™ business solutions,

    introduced on January 2, comprises two

    simple and convenient plans. Under

    discover prime™, customers enjoy a flat

    rate of RM0.20 per minute for calls to

    mobile and fixed line numbers within

    Malaysia, with a monthly RM50 fee.

    discover classic™ offers a flat rate of

    RM0.25 for calls and RM30 monthly fee.

    In addition, both plans offer a 30%

    discount on IDD and 016 calls. Itemised

    billing is provided alongside SMS,

    Voicemail, IDD, GPRS and WAP data.

    Q2

    DiGi makes national headlines on May

    14 as the first operator to offer EDGE,

    a high-speed mobile network, in the

    Klang Valley. With browsing speeds of

    up to 384 kbps, charged at GPRS rates,

    customers can access large data files

    from the Internet and other sources on

    their mobiles.

    On April 23, DiGi launches the

    Online Prepaid Statement, which gives

    prepaid customers the flexibility of

    viewing their call details online. Another

    innovation for prepaid customers is rolled

    out on June 29, with RM10 reload

    coupons with five-day validity.

    In May, DiGi embarks on a nationwide

    No One Covers You Like DiGi campaign to

    inform customers of improved coverage

    in most of populated Malaysia.

    4 D i G i . C o m B e r h a d ( 4 2 5 1 9 0 - X )

    DiGi in 2004

    DiGi AR 04 08/04/05 4:11hin Page 4

  • D i G i . C o m B e r h a d ( 4 2 5 1 9 0 - X ) 5

    Q3

    Morten Lundal is appointed DiGi’s new

    Chief Executive Officer on July 26,

    replacing Tore Johnsen who is to head

    Telenor’s mobile operation in Pakistan.

    Riding on EDGE, DiGi introduces on

    August 19 a first in Malaysia —MobileTV™

    — in partnership with ntv7. The service

    offers 24-hour live TV over EDGE-

    enabled handsets. On the same day,

    DiGi launches the Automatic Balance

    Notification, allowing customers to

    check their credit balance, account

    status and tariff plan; perform reloads;

    manage their Friends and Family™

    numbers; and check the list of roaming

    countries via a USSD menu browser.

    Q4

    This is a quarter of hellos and goodbyes.

    On October 26, DiGi bids adieu to Erik

    Aas, former Head of Mobile, who leaves

    the company to take up his new position

    as CEO of Grameenphone, Bangladesh;

    while on November 15, we welcome

    Johan Dennelind into our fold as Chief

    Financial Officer. A restructuring of

    the company takes place on October

    28, in which the business divisions are

    integrated into five main areas:

    Technology, Marketing, Finance, Human

    Resources and Corporate Affairs.

    Meanwhile, on October 29, two

    revolutionary prepaid products are

    launched: Flexi e-Load™ and Talktime

    Transfer™. Flexi e-Load™ gives customers

    the flexibility, simplicity and convenience

    to reload their prepaid accounts

    electronically by any amount equivalent

    to RM5 and above.

    Talktime Transfer™ enables

    customers to transfer talktime from one

    to another.

    DiGi AR 04 08/04/05 4:11hin Page 5

  • Board of Directors

    Arve Johansen ChairmanTun Dato’ Seri Dr Lim Chong EuDato’ Ab. Halim Bin MohyiddinGunnar Johan BertelsenChristian Storm Also Alternate Director to Arve JohansenRagnar Holmen Korsaeth

    Audit Committee

    Dato’ Ab. Halim Bin Mohyiddin Chairman/Independent Non-Executive DirectorTun Dato’ Seri Dr Lim Chong Eu Independent Non-Executive DirectorChristian Storm Non-Independent Non-Executive Director

    Nomination Committee

    Christian Storm Chairman/Non-Independent Non-Executive DirectorTun Dato’ Seri Dr Lim Chong Eu Independent Non-Executive DirectorDato’ Ab. Halim Bin Mohyiddin Independent Non-Executive Director

    Remuneration Committee

    Arve Johansen Chairman/Non-Independent Non-Executive DirectorChristian Storm Non-Independent Non-Executive DirectorRagnar Holmen Korsaeth Non-Independent Non-Executive Director

    Secretaries

    Tai Yit Chan MAICSA No. 7009143Liew Irene MAICSA No. 7022609

    Domicile and Country of Incorporation

    Malaysia

    Corporate Information

    6 D i G i . C o m B e r h a d ( 4 2 5 1 9 0 - X )

    DiGi AR 04 08/04/05 4:11hin Page 6

  • D i G i . C o m B e r h a d ( 4 2 5 1 9 0 - X ) 7

    Registered Office

    Level 7, Setia 115 Lorong DungunDamansara Heights50490 Kuala Lumpur

    T. 03-2095 7188F. 03-2093 6325

    Share Registrars

    Berjaya Registration Services Sdn BhdLot C1-C3, Block C2nd Floor, KL Plaza179 Jalan Bukit Bintang55100 Kuala Lumpur

    T. 03-2145 0533F. 03-2145 9702

    Principal Bankers

    Affin Bank BerhadAmMerchant Bank BerhadBanca Intesa S.p.A., Hong Kong BranchBank of America N.A., Labuan BranchBumiputra-Commerce Bank BerhadCALYON, Labuan BranchEON Bank BerhadFortis Bank S.A./N.V., SingaporeMalayan Banking BerhadNatexis Banques Populaires, Labuan BranchNordea Bank Sweden AB (publ)OCBC Bank (Malaysia) BerhadRHB Bank BerhadSociété Générale, Labuan BranchSvenska Handelsbanken AB (publ), SwedenThe Bank of East Asia, Limited Labuan BranchThe Bank of Nova Scotia BerhadThe Bank of Nova Scotia, Labuan Branch

    Auditors

    Messrs KPMGChartered AccountantsWisma KPMG Jalan DungunDamansara Heights50490 Kuala Lumpur

    Stock Exchange Listing

    Main Board of Bursa MalaysiaSecurities Berhad

    Stock Short Name

    DiGi (6947)

    DiGi AR 04 08/04/05 4:11hin Page 7