First published in 1994 A Monthly Publication The Power of 3 · 2008. 4. 21. · Rangkaian Khidmat...

Rangkaian Khidmat Awam Negeri Sarawak November 2007

PPK 235/10/2008 (010725)

www.rakansarawak.com

First published in 1994

A Monthly Publicationof the State Secretary's Office, Chief Minister's Department, Sarawak(People, events, activitiesand programmes of quality Civil Service)

ISSN 1394-5726

Malaysiaku Gemilang

Diterbit oleh:

FARADALE MEDIA - M SDN BHD

2nd Floor, Lot 2749, Block 10

Central Park Commercial Centre

21/2 Mile, Jln. Tun Ahmad Zaidi Adruce

93200 Kuching, Sarawak, Malaysia

Tel: 082-236629 Fax: 082-234498

E-mail: [email protected]

Dicetak oleh:

THE SARAWAK PRESS SDN BHD

Lot 231, Jalan Nipah

Off Jalan Abell Utara

93100 Kuching, Sarawak, Malaysia

Tel: 082-245506 Fax: 082-252609

In EnglIsh

• DefiningServiceDelivery: “ThePowerof3” 12&13• OrganisationalExcellence Programmeforthe publicServices 14-16• PCB'sOfficeinSarawak 17• WacanaBestariWanita 18• TheBestEducation Insfrastructureforthe NeedsofAsajayaResident 19• BasicCourseinFerrocement 20

INBAhASAMAlAySIA

• SorotanBerita 3–7,• Rencana 8-9 10-11

tri-sector partnership – among the public,

private and non-profit sectors – as the power and magic

of three’s. Two has symmetry and symbiosis, but with three

sectors working closely together for Sarawak’s development,

we can have an even greater dynamism and energy in

whatever we set out to do or accomplish.

in Sarawak’s Second Wave of DevelopmentThe Power of 3

Maklumat adalah tidak terhad, ianya berkembang dan tumbuh dengan penggunaan. Ilmu dan maklumat adalah perlu untuk memulakan proses

perubahan pembangunan (Nath, 2000). Perkongsian ilmu adalah satu lagi keperluan yang mesti dipenuhi dan ianya mesti dilakukan pada setiap tahap, di antara dan di dalam komuniti, di antara dan di dalam negara.

Untuk mengongsikan ilmu, kita perlu kepada akses yang baik (sempurna).

Akses yang baik merujuk kepada penggunaan sistem pengaliran maklumat yang efektif dan info-struktur masa kini yang berasaskan teknologi.

Kualiti info-struktur banyak bergantung kepada tahap ianya dapat diakses dan digunakan oleh komuniti.

Berkongsikan ilmu juga bermakna kita harus mempunyai tahap literasi maklumat yang baik atau sesuai.

Literasi maklumat merujuk kepada keupayaan mencari data dan sumber yang menghasilkan maklumat, kebolehan memilih dari pelbagai sumber, menganalisa dan mentafsirkannya bagi mendapatkan bahan yang relevan dan tepat (Ponelis, 1998).

Penyediaan pusat-pusat perkhidmatan IT seperti ERC seharusnya ditambah dari semasa ke semasa.

Penyediaannya bukan sahaja pada bentuk fizikalnya tetapi harus merangkumi kepada pengisiannya.

Di sini pentingnya pihak yang dipertanggungjawabkan untuk mengendalikan pusat perkhidmatan IT ini menyediakan dan bersedia untuk memberikan bantuan serta tunjuk ajar kepada pengguna yang berhajat kepada perkhidmatan itu.

Sudah sampai masanya kakitangan atau pegawai yang ditempatkan di pusat-pusat sedemikian adalah terdiri daripada mereka yang bukan sahaja tahu dan mahir menggunakan peralatan yang disediakan malah mahir dalam pengurusan dan pengendalian maklumat.

Adakah ini yang berlaku di dalam masyarakat kita?

www.rakansarawak.comNOVEMBER 2007

2

Penasihat : Datuk Amar Wilson Baya Dandot Setiausaha Kerajaan Negeri

Pengerusi : Datuk Haji Mohd. Morshidi bin Abdul Ghani Timbalan Setiausaha Kerajaan Negeri

(Pentadbiran, Keselamatan dan Hal Ehwal Korporat)

Ahli : Tuan Haji Sarudu Haji Hoklai Encik Chang Ngee Hui Encik William Patrick Nyigor Encik Udin Bujang Encik Jameson Ahip Nawie Encik Desmond Jerukan

Penerbit : Puan Maria Corazon M. Cortez

Penulis : Abdul Hamid Ahmad Safri Ali Othman Ahwa Bernard Sawat

Edaran : Adeline Sia Mohd. Fuad Jobli Linda Loh

RAKAN Sarawak ingin merakamkan ribuan terima kasih di atas bantuan, sokongan dan kerjasama daripada semua pihak yang terlibat di dalam menghasilkan penerbitan kali ini.

Sidang Pengarang/Penyunting RAKAN Sarawak

Apabila kita membincangkan tentang era teknologi maklumat kita tidak dapat lari dari membincangkan isu jurang digital. Jurang digital merujuk kepada

perbezan yang wujud antara mereka yang kaya maklumat dengan yang miskin maklumat.

Ia mungkin diakibatkan oleh isu akses. Ketiadaan akses ini mungkin berpunca dari kemiskinan menyebabkan individu tersebut tidak mampu memiliki komputer dan internet atau ke kafe siber.

Ketiadaan akses juga mungkin berpunca dari kedudukan geografi yang menyebabkan kawasan tempat tinggal individu tersebut tiada infrastruktur seperti elektrik atau telefon yang menyukarkannya atau yang tidak membolehkannya ada akses kepada internet.

Namun apa yang perlu juga kita sedar ialah jurang digital ini juga wujud bukan hanya kerana tidak ada akses atau tidak ada wang atau tidak ada infrastruktur tetapi sikap individu itu sendiri yang boleh menjadikannya miskin maklumat.

Akses kepada maklumat akan mengurangkan jurang di antara individu kaya maklumat dan miskin maklumat di kalangan kumpulan etnik sesebuah negara dan di antara negara (Mashkuri et.al, 2002)

Penggunaan maklumat yang betul akan membolehkan kita mencorak dasar-dasar, strategi-strategi dan tindakan-tindakan yang dapat memberi faedah besar kepada kita atau mempertingkatkan daya saing kita (Mohamad, 1997).

Maklumat tidak berguna jika ianya tidak digunakan untuk sesuatu tujuan dan ianya menjadi berguna apabila kita menambahkan nilai kepadanya. Ini dilakukan dalam konteks spesifik atau berdasarkan pengalaman. Apabila maklumat digabungkan dengan konteks (pandangan hidup, nilai sosial, agama dan warisan kebudayaan seseorang individu) dan pengalaman, ianya berubah menjadi ilmu (Harris, 1996).

Ilmu adalah elemen penting yang membuat maklumat itu kaya kerana tanpanya tiada penambahan makna kepada maklumat dan nilai maklumat yang ada dan boleh diakses itu adalah rendah. Ini bermakna ketidakupayaan untuk menambah elemen pembangunan kepada maklumat yang sedia ada akan menjadikan maklumat itu miskin dan ketidakupayaan ini menjadi penghalang kepada pembangunan dan kehidupan (Britz dan Blignaut, 1999).

Sebagai sebuah organisasi besar yang matlamat utamanya adalah melaksanakan agenda pembangunan negara, adakah perkhidmatan awam kita berfungsi dalam konteks masyarakat yang kaya maklumat?

Adakah data dan maklumat yang dijana dan diperolehi dalam organisasi ini telah dikomunikasikan dengan baik?

Adakah kita boleh dikategorikan sebagai mempunyai literasi maklumat yang baik? Persoalan-persoalan ini perlu dijawab dan ditangani terlebih dahulu sebelum kita dapat melaksanakan sebagai usaha merapatkan jurang digital yang wujud bagi membolehkan Malaysia muncul sebagai sebuah kuasa ekonomi yang berteraskan pengetahuan.

Rapatkah Sudah Jurang Digital?Apa Peranan kita?

Info-struktur Berkualiti


3

Prinsip Toleransi Elak Sikap Melampau

Perdana Menteri Datuk Patinggi Abdulah Haji Ahmad Badawi memberi jaminan golongan Islam

tidak bertindak melampau kerana mereka mempunyai prinsip-prinsip bertoleransi dan bertolak ansur.

Perdana Menteri menjelaskan, masyarakat Islam yang dilengkapi dengan pelbagai ilmu pengetahuan agama yang tinggi tidak akan menjadi golongan keterlaluan malah sering menghormati antara satu sama lain.

Beliau menegaskan, Islam Hadhari yang dipelopori kerajaan Barisan Na-sional (BN) negara ini menganjakkan paradigma masyarakat Islam dan pel-bagai kaum hormati-menghormati serta bekerjasama padu membangunkan ne-gara.

“Masyarakat pelbagai kaum di negara ini dapat hidup dalam suasana damai dan berpegang kuat kepada prinsip-prinsip yang tidak keterlaluan (melampau) meskipun diperintah pemimpin Islam,” tegasnya.

Berucap merasmikan pembinaan Kompleks Islam Sarawak, di Jalan P. Ramlee di Kuching, Perdana Menteri menekankan sikap bertolak ansur masyarakat Islam menjadikan golongan itu dihormati dan disegani oleh golongan lain.

Hadir sama ialah Ketua Menteri Pehin Sri Abdul Taib Mahmud, Timbalan-timbalan Ketua Menteri Datuk Patinggi Tan Sri Dr George Chan dan Datuk Patinggi Tan Sri Alfred Jabu Numpang, Menteri Perumahan Dato Sri Abang Johari Tun Openg, Menteri Perancangan dan Pengurusan Sumber II Dato Sri Awang Tengah Ali Hasan dan Menteri Muda di Pejabat Ketua Menteri (Hal Ehwal Islam) Datuk Daud Abdul Rahman.

Mengenai pembinaan Kompleks Islam Sarawak beliau berkata, kewujudan kompleks itu bukan sahaja menjadi mercu tanda pembangunan

Sarawak malah sebagai lambang integrasi dan perpaduan kaum di negeri ini.

Menurut Perdana Menteri, dengan pembangunan spiritual Kompleks Islam Sarawak itu, beliau yakin perpaduan dan kerjasama pelbagai kaum di negeri ini terus kukuh sekali gus mengangkat martabat ummah.

Beliau turut melahirkan harapan agar kompleks itu boleh diguna pakai oleh pelbagai lapisan masyarakat majmuk di Sarawak.

Perdana Menteri juga menyatakan bahawa penubuhan Kompleks Islam Sarawak itu adalah sebagai tanda kebanggaan masyarakat Islam di negeri ini malah selari dengan tuntutan tonggak ketiga konsep Islam Hadhari iaitu pembangunan seimbang antara spiritual dan fizikal.

Katanya, pembangunan masyar-akat yang dimulai dengan pembangu-nan diri sebagai insan bertaqwa akan menjurus dan membangun alam secara berhemah, adil dan produktif.

Beliau turut menjelaskan, negara Malaysia kini mempunyai ekonomi yang utuh dan menyeluruh, maka masyarakat Islam serta kaum-kaum lain perlu meneruskan kesinambungan dengan bekerjasama kukuh untuk mencapai kejayaan.

Perdana Menteri menambah, anasir luar pernah menuduh masyarakat Islam di negara ini bersikap mudah marah, bertindak ganas dan ti-dak bertoleransi sebaliknya kita perlu membaiki diri sen-diri dan masyarakat kita harus sentiasa menanam sikap ingin maju.

Info Ringkas Kompleks Islam Sarawak

Kos : RM100 jutaInfrastruktur : 1. Bangunan Menara Beekembar setinggi 17 tingkat 2. Dewan yang boleh memuatkan kira-kir 2 ribu orang

dalam satu-satu masa 3. Menyediakan ruang yang selesa bagi kedai perniagaan,

pejabat dan bank

Info

Pembangunan masyarakat yang dimulai dengan pembangunan diri sebagai insan bertaqwa akan menjurus dan membangun alam secara berhemah, adil dan produktif


4

Kongres Kualiti Antarabangsa, Sarawak 2007 (IQC ‘07)

Unit Pembangunan Sumber Manusia dan Kualiti Jabatan Ketua Menteri (HRDQ) bertanggungjawab menguruskan acara ini dengan Faradale Media-M Sdn Bhd sebagai

pengurus acara dan Lembaga Pembangunan Bintulu sebagai penaja utama. Penaja lain adalah Bintulu Port Sdn Bhd dan Sarawak Energy Bhd.

Kongres kali ini bertemakan ‘Pencapaian dan Penambaikan Budaya Pencapaian Terbaik Melalui Kualiti’. Sebelas pakar kualiti dan penceramah dalam kualiti telah dijemput untuk berkongsi pengetahuan dan pengalaman mereka dengan para peserta kongres.

Mereka terdiri daripada sembilan penceramah dari lima negara iaitu Amerika Syarikat, Iran, Australia, Belanda dan Filipina dan dua penceramah lagi dari Malaysia sendiri.

Pakar kualiti yang terkenal Dr H James Harrington, Ketua Pegawai Operasi dari Harrington Institute dan Presiden Yayasan Walter L Hurd dari Amerika Syarikat telah sudi memenuhi jemputan sebagai pengucap utama untuk kongres kali ini. Seorang lagi pengucap utama yang dijemput adalah Presiden dan Ketua Pegawai Eksekutif Juran Institute, Encik Joseph De Feo.

Setiausaha Kerajaan Negeri

Sarawak, YB Datuk Amar Wilson Baya Dandot, yang juga penasihat kepada jawatankuasa penganjur kongres telah menyampaikan ucapan aluan terhadap jabatan dan agensi kerajaan yang menerima penghargaan atas kecemerlangan dan kualiti selama ini.

Menurutnya sehingga kini kira-kira 80 peratus daripada agensi dan jabatan kerajaan di Sarawak telah pun memperolehi sijil ISO dan menyarankan agar agensi yang lain turut berbuat demikian.

Dalam upacara perasmian kali ini Ketua Menteri telah menyarankan perlunya peserta kongres ini menggunakan sepenuhnya peluang ini untuk mensasarkan diri mereka ke arah penambahbaikkan sistem penyampaian dalam negara untuk mencapai kualiti dalam pengurusan.

“Kita seharusnya peka yang kita tidak seharusnya berhenti dan berpuas hati dengan apa yang kita capai tanpa memikirkan pencapaikan seterusnya pada masa hadapan”, tegas beliau.

Selesai perasmian kongres, Ketua Menteri meluangkan masa untuk menandatangai setiap buku yang dihadiahkan untuk dua orang pengucap utama kongress.

Kongres Kualiti Antarabangsa Keempat, Sarawak (4th IQC) telah diadakan di Kuching pada 22 hingga 24 Oktober 2007. Ia diadakan sempena Minggu Perkhidmatan Awam Sarawak 2007.

Ketua Menteri YAB Pehin Sri Haji Abdul Taib Mahmud telah merasmikan upacara pembukaan kongres yang dihadiri seramai kira-kira 200 orang peserta dari seluruh Sarawak.

Hari 1 Upacara perasmian pembukaan kongres ini kemudiannya disusuli oleh ucap utama oleh Dr Harrington yang bertajuk The Five Pillars of Organizational Excellence.

Pada petangnya, Timbalan Setiausaha Kerajaan Negeri (Pengurusan Sumber) Datu Abdul Ghafur Shariff yang juga pengasihat kepada jawatankuasa penganjur mengambil peranan sebagai

“Kita seharusnya peka yang kita tidak seharusnya berhenti dan berpuas hati dengan apa yang kita capai tanpa memikirkan pencapaikan seterusnya pada masa hadapan.” – YAB Pehin Sri Ketua Menteri

YAB Ketua Menteri menandatangani buku cenderahati untuk Dr. James Harrington

Pehin Sri Ketua Menteri melahirkan kegembiraan beliau bertemu kembali Dr. James Harrington


5

pengurus sessi untuk sesi pertama kongres.

Sesi diteruskan dengan Prof Alan Brown yang menyampaikan Quality in Education and Training, Ketua Jabatan Sekolah Pengurusan di Western Australia’s Edith Cowan University.

Ia kemudian disusuli oleh Dr Gerrit Kuik dari Belanda yang juga seorang ahli University’s Centre for Educational Training, Assessment and Research (CETAR) yang menyampaikan kertas kerja Innovation in Science Teaching Excellence.

Dr. John Man, ahli psikologi dalam pekerjaan/industri dan Pelatih dan Penasihat Six Sigma Master Black Belt dari Australia menyampaikan ‘Emotional Intelligence for Quality Teams', yang mendapat sambutan hangat dari para peserta.

Acara ini kemudiannya disusuli dengan sesi penutup oleh President Emeritus of the Philippine Industrial Relations Society (PIRS), Dr Jose Gatchalian, yang menyampaikan kertas kerja Cross-Cultural Communication and Workplace Diversity.

Hari kedua dimulakan dengan Dr

Miflora Gatchalian, Secretary-General Emeritus of the Asia Pacific Quality Or-ganisation (APQO) yang membuat ula-san dan rumusan pada intipati isi kand-ungan kongres pada hari pertama.

Sesi diteruskan oleh Dr.De Feo yang menyampaikan ucap utama kedua untuk kongres – Quality Enhancement in the Public Sector.

Ini seterusnya diikuti oleh Dato’ Dr Jacob Thomas, Pengarah Kumpulan Perubatan Sime Darby/ Pusat Perubatan Subang Jaya (SJMC) yang menyampaikan Quality in Health Services and Health Care.

Encik Victor Cintron yang juga pengasas dan Pengarah Urusan International Certifi-cation BRS pula menyentuh mengedai Environmental Qual-ity Assesment.

Sesi ketiga dimulakan dengan Datuk Haji Mohd Morshidi Abdul Ghani mengambil tempat sebagai pengurus sesi.

Sesi dimulakan oleh Encik Hesamudin Aref Kashfi yang menyentuh mengenai Leadership Roles and Characteristics in Improving Public Service Quality.

Dr. Cesar Mercado, pengasas dan Presiden Development Consultants for Asia Africa Pacific (DCAAP) dari Filipina pula menyampaikan Quality Service Evaluation Techniques and Tools.

Pembentang kertas kerja terakhir adalah Datu Dr Haji Adi Badiozaman Tuah, tokoh pendidik yang menyam-paikan Enhancing High Performance Culture through Quality – What Next?

Sesi diteruskan dengan penilaian kongres yang dikendalikan oleh Dr Miflora.

YB Datih Hajjah Fatimah Abdullah, Menteri Muda di Jabatan Ketua Menteri secara rasmi telah menutup sesi kongres untuk kali ini.

Dalam ucapannya, beliau menekankan betapa penting-nya untuk kakitangan awam meletakkan kepentingan perkhidmatan kualiti kepada pelanggan di samping kualiti di dalam organisasi yang di-ukur oleh pelanggan yang menerima perkhidmatan mere-ka. Inisiatif untuk mengadakan

kongres kualiti adalah satu langkah yang betul ke arah mempromosikan kualiti di seluruh negeri.

Pada hari ketiga, para peserta kongres berpeluang untuk berinteraksi lebih rapat dengan beberapa pembentang kertas kerja melalui bengkel teknikal yang diadakan.

Empat bengkel telah diadakan selepas tamat sesi kongres.

Topik yang dibincangkan adalah Teacher Training in Science Education Programmes yang dikendalikan oleh Dr Gerrit Kuik; Evaluation and Continual Improvement of Service Quality (Dr Cesar Mercado); Partnerships for Quality in the Service Sector (Dr Jose Gatchalian and Dr Miflora Gatchalian); dan Contemporary Environmental Management for the Enterprise (Mr Victor Cintron).

Turut menyertai bengkel tersebut adalah 18 orang guru pelatih dari Maktab Perguruan Batu Lintang yang

mendapat pelepasan bayaran untuk menyertai bengkel Dr.Kuik.

IQCS ‘07 dianggap berjaya dan melalui maklum balas yang diterima, kebanyakan peserta menantikan kongres kualiti yang seterusnya.

Selain dari itu, acara tahun ini juga telah menyerlahkan prospek untuk organisasi di Sarawak yang khusus untuk kualiti. Kebanyakan guru kualiti dan para peserta kongres menyokong penuh usaha dan ilham dan sanggup untuk menjayakannya.

Hari 2

Hari 3

Dr. James Harrington menyampaikan ucaptama beliau bertajuk The Five Pillars of Organisational Excellence

Antara kegiatan yang dijalankan di dalam bengkel kendalian Dr. Gerrit Kuik


6

“Masyarakat di negara Jepun, Korea Selatan, Amerika dan Australia mempunyai inisiatif mereka sendiri untuk menjadikan bandar mereka sentiasa bersih.

“Mereka juga menyumbang dalam hal kecantikan dan penyelenggaraan landskap di bandar.”

Menteri Alam Sekitar dan Kemudahan Awam (KASKA) Sarawak Datuk Michael Manyin Jawong menyuarakan gesaan itu ketika berucap merasmikan Hari Landskap peringkat negeri di Bandar Mutiara Tebedu.

Katanya, masyarakat di negara berkenaan tidak mengharapkan majlis tempatan atau kerajaan untuk mencantikkan kawasan tempat tinggal, bandar dan kawasan awam seperti taman-taman kerana ia merupakan sebahagian daripada budaya mereka untuk melakukannya.

“Di sini masyarakat masih

bergantung sepenuhnya kepada majlis bandaran dan daerah untuk menjaga taman-taman awam dan melaksanakan kerja-kerja landskap di tepi-tepi jalan.”

Menurutnya, kebersihan dan kecantikan bandar, pekan dan kampung boleh bermula di rumah.

“Masyarakat boleh menanam pokok bunga raya yang mudah untuk ditanam di rumah masing-masing serta di sepanjang jalan menuju ke rumah,” katanya.

Sehubungan itu, beliau berharap kempen landsk ap peringkat negeri akan meningkatkan kesedaran orang ramai terhadap kepentingan landskap, serta akan terlibat sama di dalam kempen untuk menjadikan negeri ini tempat yang selesa untuk didiami.

Pada sidang akhbar selepas itu, beliau menjelaskan bahawa Jabatan Landskap Negara telah memperuntukkan sebanyak RM18

juta untuk membiayai 17 buah projek lanskap dan menaiktaraf taman awam di negeri ini.

Di dalam Rancangan Malaysia Kesembilan (RMK9), beberapa buah taman akan dinaiktaraf dan ditingkatkan landskap di Bandaraya Kuching, Sibu, Bintulu, Sarikei, Simunjan, Bau, Betong, Dalat dan Mukah.

Beliau turut menggesa agar majlis tempatan yang kekurangan sumber kewangan, menghantar kertas cadangan dan bajet kepada kementeriannya agar beliau sendiri dapat membantu pihak yang berkenaan mendapatkan peruntukan yang sewajarnya bagi mencapai matlamat yang dimahukan.

• RM361.11 juta peruntukan untuk pembangunan lanskap di seluruh negara dalam RMK9.

• Kementerian Perumahan dan Kerajaan Tempatan melalui Jabatan Landskap Negara melaksanakan Program Promosi Landskap di seluruh negara bagi meningkatkan kefahaman,

pengetahuan dan kemahiran serta kesedaran awam mengenai kepentingan landskap.

• Program Promosi Landskap ini adalah selaras dengan wawasan kerajaan untuk meningkatkan kesedaran awam terhadap budaya menghargai persekitaran yang sihat dan indah.

• Kesedaran tersebut akan menjadikan semua lapisan masyarakat menjadi pengguna kemudahan landskap dan rekreasi yang berhemah dan bersedia memberikan sumbangan yang positif bagi memastikan landskap yang mapan.

Masyarakat di negeri ini perlu menanam perasaan tanggungjwab bersama untuk menjadikan bandar, pekan dan kawasan awam sentiasa kelihatan hijau serta menarik.

Kebersihan, Kecantikan Tanggungjawab Bersama

Info

Suasana landskap yang cantik, bersih dan dijaga rapi menjadikan kawasan perbandaran lebih selesa

Kemudahan awam harus dijaga sebaik mungkin


7

Akan Melaksanakan Lonjakan Mega

Di bawah program itu, pusat pertumbuhan ekonomi berorientasikan pertanian dan

penternakan akan turut disertai oleh industri kecil dan sederhana (IKS).

Cadangan yang dikemukakan oleh Kementerian Kemajuan Luar Bandar dan Wilayah melalui Badan Bertindak Pelaksanaan Negara (NITF), dipersetujui oleh Perdana Menteri, Datuk Seri Abdullah Ahmad Badawi.

Menurut Menteri Kemajuan Luar Bandar dan Wilayah, Datuk Seri Abdul Aziz Shamsuddin, konsep agropolitan itu akan menjadi pemangkin pembangunan meliputi kampung tradisi dan kawasan penempatan Orang Asli yang mundur, terpencil dan terbiar.

Pada masa ini, empat kawasan telah dikenal pasti dan telah dirancang pelaksanaan projek agropolitan iaitu agropolitan Pulau Banggi di Sabah meliputi 4,500 hektar untuk 1,200 peserta, agropolitan Rancangan Kemajuan Tanah KESEDAR meliputi 8,548 hektar untuk 3,100 peserta, agropolitan Tanjung Gahai di Kuala Lipis, Pahang dan agropiltan Wilayah Gandar di Lenggong, Perak meliputi 1,437 hektar untuk 800 orang peserta.

Kesemua projek agropolitan ini akan mengusahakan ladang tanaman getah kecuali KESEDAR akan mengusahakan tanaman kelapa sawit. Sebelum ladang-ladang ini mengeluarkan hasil dalam jangka masa 30 bulan, peserta-

peserta akan menjalankan aktiviti-aktiviti pertanian integrasi, ternakan komersial, perniagaan kecil dan lain-lain aktiviti ekonomi tambahan untuk menjana pendapatan.

Menurut beliau lagi, terdapat beberapa kawasan lain yang kini masih dalam perbincangan dengan kerajaan negeri membabitkan sasaran keseluruhan pembangunan tanah pertanian seluas 33,200 hektar termasuk di Pekan, Pahang, Setiu, Terengganu, Batang Sadong, di Sarawak dan kawasan Kedar di Kedah meliputi kawasan seluas 18,916 hektar untuk 5,196 peserta.

Di Sarawak kawasan yang dirancang untuk pelaksanaan Lonjakan Mega ini ialah di Batang Sadong yang meliputi 21 buah kampung di Samarahan melibatkan kawasan seluas 19, 674 hektar dengan matlamat untuk mengeluarkan 673 Ketua Isi Rumah (KIR) Miskin Tegar dari kepompong kemiskinan.

Kajian yang telah dilakukan oleh Pejabat Residen Bahagian Samarahan, didapati purata pendapatan KIR berdasarkan kawasan Dewan Undangan Negeri menunjukkan bahawa kawasan Sebuyau mempunyai purata pendapatan KIR yang paling tinggi iaitu RM396.43 untuk 249 KIR. Kawasan Sadong Jaya pula dengan purata pendapatan 109 orang KIRnya ialah RM372.29. Manakala kawasan Simunjan sebanyak RM329.30 untuk 315 orang KIR.

Berdasarkan Pendapatan Garis Kemiskinan (PGK), jumlah pendapatan miskin ialah RM765 dan miskin tegar ialah RM482. Di kawasan program terdapat 572 orang atau 85% KIR miskin tegar, 70 orang atau 10.4% adalah miskin dan 31 orang (4.6%) tidak miskin.

Bagi program Lonjakan Mega Kawasan Batang Sadong, terdapat beberapa projek berimpak besar yang telah dirancang yang merangkumi Ladang Sejahtera, Ladang Komersil, Projek Pertanian Komersil, ASB Sejahtera, Pembinaan Jalanraya, Projek Penyelenggaraan dan Naiktaraf Jalan Ban, Pembinaan Jeti Konkrit Penumpang, Penyediaan Bekalan Air, Bekalan Elektrik dan Telekomunikasi, Pembinaan Sekolah dan Kemudahan Prasarana Komersil, Tadika KEMAS, Rumah PPRT, Melengkapkan Kemudahan Awam dan Projek Pembangunan Modal Insan (yang turut melibatkan program latihan dan vokasional dan kursus pembangunan usahawan).

Adalah dijangkakan program lonjakan mega ini akan meningkatkan pendapatan penduduk sekali ganda bagi mereka yang terlibat dalam program Ladang Sejahtera, Ladang Kelompok dan Ladang Komersil. Manakala bagi mereka yang mengusahakan pertanian komersil, pendapatan mereka dijangkakan akan meningkat empat kali ganda.

Sebanyak 10,000 keluarga miskin tegar akan dikeluarkan daripada garis kedaifan mereka menerusi Program Lonjakan Mega Luar Bandar berkonsepkan agropolitan yang menelan kos RM1 bilion.

Program dan projek yang dirancang untuk dilaksanakan dalam Lonjakan Mega Batang Sadong yang bukan sahaja menyediakan kemudahan infrastruktur malah turut khidmat nasihat kepada peserta yang terlibat dalam usaha untuk melahirkan usahawan yang berasaskan industri tani

Samarahan


8

Jabatan Perikanan Laut Sarawak Daerah Belawai, Penjana Pembangunan

Akuakultur Delta Rejang

Dasar Pertanian Negara ke Tiga (DPN3) mensasarkan sebanyak 660,000 tan metrik

hasil akuakultur setahun pada tahun 2010, manakala pengeluaran tahunan akuakultur negara kini adalah sekitar 200,000 tan metrik. Sehubungan dengan itu melalui Rancangan Malaysia ke Sembilan (RMK-9), pembangunan akuakultur diberi penekanan di mana ia akan menjadi teras kepada pembangunan perikanan.

Manakala di Jabatan Perikanan Laut Sarawak telah mensasarkan sekitar 38,650 tan metrik hasil dari kegiatan akuakultur dengan nilai RM 707.2 juta menjelang tahun 2010.

RM30,000 tan metrik dan bernilai RM630 juta dijangka akan disumbangkan melalui ternakan udang harimau yang berkeluasan 3,750 ha kolam ternakan. Status semasa ternakan udang harimau di Negeri ini ialah sebanyak 14,255 tan metrik bernilai RM299 juta.

Pusat Pengeluaran Benih Udang, Jabatan Perikanan Laut Sarawak terletak di Kampung Belawai, Daerah Mukah.

Untuk sampai ke pusat ini perjalanan adalah dari Bandar Sarikei menggunakan bot ekspress ke Tanjung Manis kemudian menggunakan jalan darat lebih kurang 20 minit perjalanan menggunakan kenderaan.

Alternatif lain ialah menggunakan bot ekspress dari Kuching ke Tg. Manis atau menggunakan kapalterbang Sarawak Skyways (Dornier) dari Kuching ke Lapangan Terbang Tg. Manis.

Pusat Pengeluaran Benih Udang, Belawai merupakan satu-satunya hatceri atau pusat penetasan udang harimau yang dimiliki oleh kerajaan di Negeri Sarawak.

Pusat ini ditubuhkan pada tahun 1986 sebagai “makeshift” (tempat penyimpanan sementara) hatceri sahaja dan kemudiannya dengan penambahan kelengkapan keatas beberapa bahagian bermula pada Julai 1997. Sehingga 1999, Pusat ini dilengkapi dengan asrama pelatih dan kuarters kediaman kakitangan selain kemudahan sebagai sebuah hatceri seperti tangki ternakan benih udang dan lain-lain.

Pada tahun 2001, Pusat ini telah dirasmikan oleh YB. Dato’ Sri Affendi Nawawi, Menteri Pertanian Malaysia pada masa itu.

Berdasarkan kepada DPN3, Pusat Pengeluaran Benih Udang, Belawai mempunyai beberapa objektif supaya dapat meningkatkan sumbangan kepada pembangunan akuakultur terutamanya di Negeri Sarawak dan amnya di Delta Rejang iaitu : 1. Untuk mengeluarkan benih

udang harimau bagi menampung keperluan industri akuakultur di Negeri Sarawak

2. Untuk meningkatkan teknik-teknik pembenihan udang harimau berpandukan teknologi pembenihan terkini

3. Untuk menjadi sebuah Pusat Rujukan dan latihan hatcheri/pembenihan udang harimau di Negeri Sarawak

4. Untuk menghasilkan benih udang harimau yang bermutu tinggi dan bebas penyakit

5. Untuk menambah stok semulajadi udang harimau dengan melepaskan benih udang di perairan umum. Ketua Pusat, Encik Pang Nyukang

memberitahu bahawa pada masa sekarang, pusat ini bolehlah

dibanggakan kerana mempunyai kelengkapan yang cukup sebagai sebuah Pusat Pembenihan (hatceri).

Pusat ini mempunyai 12 buah tangki ternakan yang dibuat dari gentian kaca dengan kapasiti 10 tan dan empat (4) buah tangki dengan kapasiti lima (5) tan yang masing-masing dapat memuatkan benih udang 1 juta dan 500,000 ekor/tangki.

Di samping itu terdapat enam (6)buah tangki konkrit dengan kapasiti 20 tan yang dapat memuatkan maksima dua (2) juta naupli/tangki.

Kebiasaanya Pusat ini akan men-jalankan sekurang-kurangnya empat (4) pusingan ternakan naupli sehingga saiz dilepaskan ke dalam kolam terna-kan (PL20) dan tiga (3) kali pusingan menggunakan kaedah aruhan meng-gunakan induk udang harimau untuk mengeluarkan telur serta benih seta-hun.

Walau bagaimanapun bilangan pusingan ternakan juga bergantung kepeda kehendak semasa atau permintaan.

Kakitangan juga adalah terlatih dan dapat memainkan peranan masing-masing untuk menggerakkan sebuah pusat pembenihan udang laut seumpama ini.

Pusat ini menggunakan dua kaedah untuk menghasilkan benih udang harimau. Pertama, dengan membeli benih udang yang telah menetas (naupli) dari hatceri swasta, kemudian diternak atau diasuh (rearing) di pusat ini sehingga mencapai saiz yang boleh dilepaskan ke dalam kolam ternakan iaitu peringkat PL18-20.

Jangkamasa yang diambil untuk mencapai PL18 dengan kaedah ini ialah lebih kurang 27-30 hari sahaja.

Manakala kaedah kedua ialah dengan membeli induk jantan dan

Pusat Pengeluaran Benih Udang,

Melepaskan benih udang di kolam


9

betina yang telah matang (stage IV), kemudian dijalankan pembenihan aruhan (induce spawning) ke atas induk tersebut agar mengeluarkan telur dan seterusnya telur akan menetas menjadi naupli dan akan diasuh atau diternak sehingga mencapai saiz yang boleh dilepaskan ke dalam kolam(PL18-20).

Proses menghasilkan benih dengan kaedah ini (induce spawning) amat rumit dan perlu dijalankan dengan teliti berpandukan kepada kemahiran dan teknologi pembiakan terkini.

Seekor induk udang harimau betina yang matang (peringkat IV), bersaiz sekitar 140cm panjang mampu mengeluarkan antara 300,000 hingga 1 juta telur, dengan kadar penetasan sehingga 90%.

Walau bagaimanapun peringkat asuhan merupakan peringkat yang paling kritikal kerana benih udang merupakan haiwan hidup yang memerlukan kawalan suhu, kemasinan, pH, kandungan ammonia yang sentiasa di dalam julat yang ditetapkan.

Selain itu, ciri makanan yang diberi perlu mempunyai diet makanan benih udang yang mencukupi, manakala penukaran air perlu dilakukan setiap hari untuk mengekalkan kualitinya. Pada masa sekarang,

Pusat pembenihan ini mampu mencapai sehingga sekitar 30% kadar hidup benih udang sehingga saiz dilepaskan ke dalam kolam.

Setiap tahun pusat pembenihan ini mampu mengeluarkan antara 10 hingga 18 juta benih udang yang sedia untuk dilepaskan ke dalam kolam ternakan(PL20).

Bilangan ini memang memadai

untuk dibekalkan kepada penternak udang harimau di sekitar Delta Rejang malah sehingga ke bahagian Mukah.

Benih udang harimau yang dikeluarkan oleh pusat ini telah dijamin berkualiti tinggi, dimana benih yang akan diagihkan kepada penternakan akan dihantar ke makmal Institut Perikanan Sarawak, Kuching untuk di analisa bebas penyakit.

Setelah Institut ini mengeluarkan surat perakuan bebas penyakit iaitu melalui ujian PCR (Polymerase Chain Reaction), barulah benih ini akan diagihkan kepada penternak yang memerlukannya. Ujian Tekanan (Stress Test) untuk memastikan kecergasan benih udang juga dijalankan disini dimana benih yang gagal ujian

ini tidak akan dibekalkan kepada penternak tetapi akan dilepaskan ke perairan umum untuk menambah stok semulajadi udang harimau.

Sebagai menyahut seruan slogan Kementerian Pertanian “Pertanian adalah Perniagaan”, Jabatan

Perikanan Laut Sarawak menekankan betapa pentingnya nilai ini diterapkan khasnya kepada pengusaha akuakultur ternakan udang laut.

Pusat Pembenihan ini memainkan peranan sebagai pemangkin dengan membekalkan benih udang harimau kepada pengusaha khasnya dengan memberi keutamaan kepada penternak yang telah dilantik oleh Jabatan Perikanan sebagai Projek Anak Angkat (PAA).

Ini disebabkan, bekalan benih udang harimau yang agak sukar diperolehi daripada pihak swasta pada ketika ini.

Encik Pang Nyukang juga menyatakan bahawa dari masa ke semasa pusat pembenihan ini

sentiasa memperbaiki mutu benih udang harimau yang dikeluarkan, selaras dengan teknologi semasa.

Malaysia telah menempah sejarah kerana ia merupakan negara pertama di dunia di dalam pengeluaran udang harimau Baka Bebas Penyakit (Spesific Pathogan Free, SPF). Kejayaan ini dicapai hasil kerjasama Pusat Penyelidikan Ternakan Air Payau (PPTAP) Gelang Patah, Johor dengan pihak swasta

Beliau menambah, udang bebas penyakit spesifik (SPF) ialah udang yang bebas dari patogen-patogen penyakit yang sering menyerang udang ternakan seperti White Spot Syndrome Virus (WSSV), Taura Syndrome Virus (TSV), dan Monodon Baculo Virus (MBV). Masalah penyakit tersebut dikenal pasti sebagai salah satu masalah yang sering dihadapi oleh penternak.

Kejayaan ini sudah pasti akan memberi nafas baru kepada industri ternakan udang harimau khasnya di Sarawak yang merupakan pengeluar udang harimau terbesar di Malaysia

Maklumat lanjut berkenaan Pusat Pengeluaran Benih Udang, Belawai (PPBUB) dan juga Jabatan Perikanan Laut Sarawak boleh didapati di www.jpls.gov.my atau Ketua Pusat PPBUB di tel : 084-815248 atau e-mail : [email protected]

Induk udang

Kerja membungkus benih udang

Artikel sumbangan Pang Nyukang


10

Program Sekolah Sejahtera atau “Healthy School” yang diperkenalkan Dewan Bandar

Raya Kuching Utara (DBKU) perlu diperluaskan sehingga ke insitusi pengajian tinggi, tempat kediaman seperti taman perumahan dan kampung bagi memastikan ia memberi kesan yang menyeluruh ke arah matlamat Bandar Raya Sejahtera, demikian menurut Datuk Bandar Kuching Utara, Abang Mohamad Atei Abang Medaan.

Beliau berkata demikian sewaktu merasmi Majlis Pengiktirafan dan Penganugerahan Tadika dan Sekolah Sejahtera di Auditorium DBKU pada 31 Oktober yang lepas.

Melalui program tersebut yang diperkenalkan pada tahun lepas, beberapa aspek yang diambil kira seperti kebersihan premis, persekitaran, keselamatan makanan, pengurusan sampah dan kitar semula dinilai dan diiktiraf dengan menggunakan standard yang ditetapkan.

Beliau yakin sekiranya pendedahan awal kepada persekitaran ini dilaksanakan seawal peringkat tadika dan sekolah, kita tidak akan berhadapan dengan cabaran bagaimana untuk mendidik generasi muda menghargai alam sekitar serta menyumbang ke arah bandar raya sejahtera.

Menurutnya semua pihak perlu peka terhadap persekitaran dan memainkan peranan serta bekerjasama mengatasi cabaran yang menjejaskan usaha ke arah mencapai bandar raya sejahtera.

Program Sekolah Sejahtera telah dimulakan pada tahun 2006 yang pada peringkat permulaannya melibatkan

sebanyak 34 buah tadika (Jabatan Kemajuan Masyarakat) KEMAS telah dilawat dan diberi penilaian.

Ia berjaya mengabungkan kerjasama pelbagai agensi dari segi merancang dan melaksanakan program ini antaranya Pejabat Pelajaran Gabungan Kuching, Polis DiRaja Malaysia, Jabatan Kesihatan, Agensi Anti Dadah Kebangsaan dan Lembaga Sumber Asli dan Alam Sekitar Sarawak.

Antara matlamat utama program ini ialah untuk mewujudkan persekitaran yang sihat, selamat dan kondusif kepada pelajar.

Ia turut bertujuan mengenalpasti serta melakukan penambahbaikan kepada persekitaran di samping mendedahkan tanggungjawab yang perlu dipikul bersama.

Pada tahun 2006 menyaksikan Tadika Kampung Semerah Padi Fasa 2 telah menjadi johan bagi anugerah tersebut.

Sambutan yang mengalakkan turut menyaksikan program ini diperluaskan ke sekolah rendah dan sekolah menengah pada tahun berikutnya (2007) yang melibatkan sebanyak 81 buah tadika, 34 buah sekolah rendah dan 21 buah sekolah menengah terlibat dalam program pada kali ini.

Pada majlis tersebut, Datuk Bandar

telah menyampaikan beberapa anugerah antaranya Anugerah Sekolah Menengah Sejahtera Terbaik (SMK ST Thomas), Anugerah Sekolah Rendah Sejahtera Terbaik (SK Rancangan Perumahan Rakyat Fasa 1, Jalan Astana) dan Anugerah Tadika Sejahtera Terbaik (Tadika Tunku Putra).

Tiga anugerah lain, iaitu Anugerah Landskap Sekolah Terbaik, Anugerah Tandas Sekolah Terbaik dan Anugerah Kelab Pencinta Alam Sekitar Sekolah Terbaik dimenangi oleh SMK ST Thomas manakala Anugerah Program Jom Kitar Semula Sekolah Terbaik ( SJK Chung Hua No.6) dan Anugerah Kantin Sekolah Terbaik (SMK Tunku Abdul Rahman)

Terdahulu, pada majlis yang sama Pengetua SMK ST Thomas, Encik Wong Hiong Foo berkongsi kejayaan yang merangkul (empat) anugerah, berkata ia bukanlah mudah seperti yang disangka kerana ia melibatkan kerjasama menyeluruh daripada semua pelajar, guru dan ibu bapa.

Hasilnya, pada kali ini, sekolah tersebut meraih empat (4) anugerah antaranya Anugerah Landskap Sekolah Terbaik, Anugerah Tandas Sekolah Terbaik, Anugerah Kelab Pencinta Alam Sekitar Sekolah Terbaik dan Anugerah Sekolah Menengah Sejahtera Terbaik

Menurutnya lagi, bagi mencapai kejayaan tersebut pengurusan sekolah telah merangka pelan lima (5) tahun untuk mewujudkannya suasana sejahtera tersebut melalui PBSS (Program Bersepadu Sekolah Sihat).

Jelasnya lagi, beberapa perkara telah dipertingkatkan untuk mencapai tahap “sejahtera” antaranya faktor fizikal dari segi kebersihan tandas,

Pendekatan Program Sekolah Sejahtera

perlu diperluaskanProgram Sekolah Sejahtera adalah lanjutan daripada

Program 'Catch Them Young' yang telah

dilaksanakan sejak tahun 1993 yang

bertujuan mendidik generasi muda

supaya peka terhadap persekitaran


11

penyediaan kantin sekolah dan kemudahan tempat letak basikal bagi pelajar.

Sekolah tersebut juga prihatin terhadap alam sekitar dengan melaksanakan beberapa projek kompos dan program kitar semula

yang dilaksanakan melalui Kelab Pencinta Alam.

Malah sekolah tersebut juga mesra pelawat dengan beberapa kemudahan disediakan antaranya papan tanda khas untuk pelajar dan ibu bapa dan kemudahan tempat menunggu bagi ibu bapa,

Selain kemudahan perpustakaan, ia turut memiliki 10 pusat sumber berlainan mengikut matapelajaran memberi keselesaan kepada pelajar untuk mengulangkaji pelajaran.

Salah satu perkara yang menarik mengenai sekolah ini adalah aspek keindahan landskap dan taman yang menghimpunkan 160 jenis spesis tumbuhan.

Pengenalan pro-gram doktor muda yang dilaksanakan di sekolah ini turut menjadikan seba-hagian daripada pendedahan awal

kepada aspek kesi-hatan.

Selain akademik, ia turut mem-fokuskan kepada keseimbangan aktiv-iti ko-kurikulum serta mewujudkan sukan tumpuan (sukan elit) bagi menyerlahkan keupayaan sekolah tersebut dalam sukan tertentu dan melahirkan pelajar yang aktif.

Menurutnya, usaha ini dilakukan bagi mewujudkan suasana kondusif kepada pelajar, di samping meningkatkan motivasi dan semangat guru dan pelajar

Bilangan Tadika dan Sekolah dalam kawasan DBKU

Info

1 Tadika KEMAS P.193 24 buah2. Tadika KEMAS P.194 18 buah3. Tadika PErpaduan 12 buah4. Tadika Swasta 27 buah5. Sekolah Rendah 34 buah6. Sekolah Menengah 21 buah

Lanskap yang cantik membantu mewujudkan suasana tenang di sekolah

Ruang terbuka yang terdapat di kawasan sekolah yang dijaga rapi merupakan elemen penting bagi membolehkan warganya bergerak selesa dan mewujudkan ruangan ‘bernafas’

untuk mencapai kecemerlangan. Tidak mustahil jika keadaan ini

dipertahankan, menurutnya ia mampu mewujudkan perasaan kepunyaan dan bangga terhadap sekolah mereka.


12

A conversationwith SS

(RAKAN Sarawak’s series of interviews with the STATE SECRETARY

RAKAN Sarawak : During the recently-held Sarawak International Quality Congress, our Chief Minister, YAB Pehin Sri Hj Abdul Taib Mahmud,, said that “trying to encourage the development of the business community, at the same time the civil community - is the function of the public sector. We have to make sure that we (the civil service) can interact with both wings of this major development efforts in our society, so that we can have, what I call the continuous improvement of the systems within our country, that we can call quality management.” In what ways is the Sarawak civil service fulfilling this function?

STATE SECRETARY : We, in the Sarawak civil service, have always been guided by YAB Pehin Sri’s exhortation for us all to set an example of a professional, effective, and compassionate organization.

I recall him telling us then to “look at the efforts of the private sector to seek for opportunity for profit or expansion in business as a situation which can open up a much wider role for them to enhance the development of the country as a whole, even in areas which used to be largely the responsibility of the government previously.”

Early in the 90’s, when we began the

shift from an “administration to a more development management” orientation within the civil service, we started to educate our civil servants to think of the private sector as our “partners” in development. So much so that when our former Prime Minister, Tun Dr Mahathir Mohamad introduced the “Malaysia Inc” concept, which later became a government policy, we were able to understand and accept it as a philosophy of cooperation and partnership between the private sector and us, the public sector, in bringing about the economic transformation of our nation.

RAKAN Sarawak : How would you describe the relationship between the civil service and the private sector here in Sarawak?

STATE SECRETARY : We have a symbiotic relationship with the private sector here in Sarawak. Among us in the civil service, we recognize the important role that the private sector plays in our country’s progress and development. In the same token, the private sector understands the public sector’s role of formulating and implementing various systems and procedures that facilitate business processes and operations in the country while ensuring that the interests of the citizens are safeguarded.

And as we enter the Second Wave of

in Sarawak’s Second Wave of Development

The Power of 3


13

A conversationwith SS

Development here in Sarawak, this symbiotic relationship between the public and private sectors becomes even more crucial. In this context, the private sector is seen as an important catalyst and engine of growth while the government, through its various ministries, agencies and departments, will be the facilitator. Only with effective coordination and collaboration between the private and public sectors can Sarawak become more competitive in this globalised world that demands speed, timeliness, cost efficiency, and value-added services.

We have proven that this partnership works, as evidenced by the level of growth that we have achieved in Sarawak over the last two decades. And we are even more excited with the possibilities presented to us in our State’s second wave of development. We will see an even stronger public-private sector partnership as we pursue our development targets within the Sarawak’s Regional Corridor Development framework. With this huge growth centre that stretches from Tanjung Manis to Similajau in Bintulu, we will see an excellent example of a mutually interdependent partnership between the public and private sectors jointly engaged in a development project of such a massive scale.

RAKAN Sarawak : The Chief Minister mentioned that encouraging the development of civic society organizations is also one of the most important functions of the public sector. How would you describe the current working relationship between the civil service and the civil community?

STATE SECRETARY : Back in the early 80’s, a group of us, civil servants and also some members of the media, met to discuss the idea of setting up a civic organization that will complement the roles of the public and private sectors in bringing about development in Sarawak. We recognized that these civic organizations, such as community or grassroots organizations, sports associations, clan or ethnic-based associations, religious groups, business chambers or associations, etc – all play an important role in our society. That meeting gave birth to an NGO, which YAB Pehin Sri himself named Angkatan Zaman Mansang (AZAM), which means “Movement for Progress”. Now in its 25th year of existence, AZAM is a clear demonstration of how we, in the government sector, values the contributions of the civil community in achieving the development goals of Sarawak.

We know that we cannot do the task of developing Sarawak alone. We must always work in concert with the private sector and the civic society organizations. Our main role is to encourage and support the growth of associations and organizations that will help us address social issues and concerns. At the same time, we also take pains to ensure that our systems and

processes enhance, rather than hinder, the efficient functioning and operations of business operations.

RAKAN Sarawak : In what ways does the government support the growth of civic society organizations here in Sarawak?

STATE SECRETARY : It has always been one of our development priorities to provide well-equipped civic centres in our cities, towns and even in some of our sub-districts,

where the people can gather to conduct meetings and engage in activities that can help bring them closer together.

We also encourage our civil servants to get actively involved in social organizations such as sporting clubs, community arts groups, environmental groups, welfare groups and family support groups.

Our civil servants, who understand and live by the tenets of service to humanity in their day-to-day work, will always be an asset in any volunteer group or organization that they choose to get involved in.

Voluntary associations, nonprofit groups, nongovernmental organizations, bring people together and give them a sense of connectedness and mutual concern. Strong, active and dynamic organizations and societies inevitably help their own members to progress, especially when they run more meaningful activities like knowledge enhancement or enrichment or entrepreneurial business activities for their members.

Personally, I like to look upon this tri-sector partnership – among the public, private and non-profit sectors – as the power and magic of three’s. Two has symmetry and symbiosis, but with three sectors working closely together for Sarawak’s development, we can have an even greater dynamism and energy in whatever we set out to do or accomplish.


14

Quality Management

Organisational Excellence Programme for the Public Sector

Developing organisational excel-lence in the public sector is es-sential in making it more com-

petitive and in improving the efficiency and effectiveness of its service delivery system for the benefit of its clients.

With that in mind, the National Productivity Corporation (NPC), in cooperation with 10 public sector organisations throughout the country (as of August), has implemented the ‘Organisational Excellence Programme’.

The programme is carried out through systems development projects towards enhancing excellence in quality management and efficiency of an organisation’s delivery system based on the organisational excellence framework.

Two government agencies in Sarawak – Kuching City North Commission (DBKU) and Kuching City South Council (MBKS) – have entered the programme; each launching it on 5 July 2007 and 30 July 2007, respectively.

The implementation is expected to take six months, depending on the programme’s level of achievement, the commitment shown by the participants, and the cooperation of everyone directly involved in it.

Organisational Excellence Model

RESPONSIBILITY OF THE TOP

MANAGEMENT AND QUALITY MANAGEMENT

SERVICE PERFORMANCE AND ACHIEVEMENT OF THE ORGANISATION

CUSTOMER SATISFACTION INDEX

1. Management of quality data and information

2. Human resource development3. Focus on customers4. Quality management of support

services and suppliers5. Management of service processes

Objectives

1. To create a model of organisational excellence among the public sector organisations based on a framework of organisational excellence.

2. To improve the efficiency of the delivery system in providing services to customers.

3. To form a quality and productive work culture among the staff in organisations of excellence.

4. To prepare data collection for the purpose of gauging the performance of each organisation based on the ‘balanced scorecard framework’.

Organisational Excellence Model Criteria

Responsibilities of Top Management and Quality Management

Top management must demonstrate a high level of commitment in ensuring the organisation continues adopting a culture of quality in its daily operations. The success of an organisational excellence project depends on the continuous commitment of top management and each member of the organisation.

Management of Quality Data and Information

The quality data and information of

an organisation must be managed professionally, particularly in the process of forming a client charter and in the development of the organisation’s strategic plan.

Management of Human Resource Development

Good human resource management is essential in creating an organisation that is productive, innovative and creative. It can be achieved by giving members of the organisation the opportunity to take part in small group activities, such as in Quality Control Circles (QCC) and 5S practices. Apart from that, programmes to change mindsets towards developing an organisation with productive and quality members must be carried out.

Focus on the Customer Since customers are the ones

evaluating the organisation’s services, serious attention needs to be placed on improving customer

DRIVER KEY PROCESS RESULT


15

Quality Management

satisfaction especially through delivery system improvement activities.

Management of Quality Support Services and Suppliers

Management must ensure that everyone under the support services category is proactive and supportive in making certain the organisation’s key activities can run smoothly and systematically. A review of the level of performance of suppliers is also important in ensuring the products and services supplied are up the quality mark.

Management of Service Processes

The management of quality service processes is essential in making sure that the processes and procedures involved in providing service to the customer meets the aims of the organisation’s client charter.

Service Performance and Organisational Achievement

An organisation’s achievement in service performance based on a performance index must be analysed thoroughly, to ensure continuous improvement. Benchmarking is one of the approaches that could also be used to evaluate the performance level of organisations. As for the Key Performance Index, it is the most important clue for on organisation to evaluate its performance, as it strives to achieve the status of an organisation of excellence.

Proposed Programmes Among the programmes proposed

for implementation in the selected public sector organisations are:

5S Practices Programme 5S Practices is a systematic and

effective method of maintaining and creating a working atmosphere that is more orderly, neat and comfortable at all times. The programme helps improve the overall work culture and inculcates the spirit of working together as a team towards improving the efficiency of the service delivery system to customers.

Total Quality Management (TQM)

TQM is a management process that involves all the functions and members of an organisation to attain excellence and customer satisfaction based on the organisation’s vision, mission and objective.

Benchmarking Benchmarking is a systematic and

continuous process to identify, learn from, adapt, and implement the best practices from within an organisation or from other organisations, to achieve the best performance.

Quality Management System: ISO 9000

ISO 9000 is an accreditation for international standards with highly specific criteria for documentation processes and for the development of quality management systems. This particular quality management system ensures that the organisation’s key processes are always carried out according to the procedure and quality manual. This provides the assurance of quality service to all customers dealing with the organisation.

Quality Control Circle (QCC) QCC is one example of Small

Group Activity (SGA) that involves all members of an organisation working towards identifying problems and coming up with ideas for possible solutions. QCC provides a platform, especially for support staff, to showcase their creative and innovative ideas and proposals to improve an organisation’s processes.

Prime Minister’s Quality Awards, Public Sector

The awards aim to give recognition to organisations for their excellent achievement in quality management, particularly in their activities to promote quality, adoption of quality practices, efforts to improve quality, and sharing information on best practices.

Organisations participating in the awards will also provide valuable opportunities for other organisations striving for excellence, to learn from them.

5S Practices Programme

Total Quality Management (TQM)

Benchmarking

Quality Management System: ISO 9000

Quality Control Circle (QCC)

Prime Minister’s Quality Awards, Public Sector

Customer Satisfaction Index

Key Performance Index (KPI)

Balanced Scorecard (BSC)

PROPOSED PROgRAMMES

i.

ii.

vi.

vii.

iii.

v.

7


16

Quality Management

Customer Satisfaction Index The Customer Satisfaction Index is

used to measure the level of satisfac-tion of customers, who are involved directly in the service delivery proc-ess. The index shows the organisa-tion’s level of performance, in terms of the quality of service, towards providing customer satisfaction.

Key Performance Index (KPI) KPI is a performance-gauging con-

cept for organisational improvement that involves the process of identify-ing and developing an index of an organisation’s key performance ar-eas. An organisation’s vision, mis-sion, objectives and strategies are the foundations for creating its KPI.

Balanced Scorecard (BSC) BSC is model used by both the pri-

vate and public sector in evaluation organisational performance. It is a process of gauging the organisa-tion’s performance based on four key perspectives, namely on the Customer, Human Resource, Fi-nance, and Internal Processes.

Project Benefits1. Improve the organisation’s

productivity 2. Enhance the delivery system3. Improve morale and motivation

within the organisation4. Enhance the image of the

organisation in the eyes of internal and external clients

5. Improving the efficiency and effectiveness of support to

industries, towards achieving a greater

level of competi-tiveness

8. Implementing improvement projects

based on the processes that have been picked

9. Visit to organisations that practise excellence in the processes being reviewed for improvement

10. Review the project development status of the group concerned

11. Second stage of the process improvement project

12. Monitoring the project implementa-tion after the process improvement project

13 .Presentation on the status of the project development by the respective group

14. Analysis on the benefits of the project, in terms of the effectiveness and efficiency of the organisation’s delivery system

15. Evaluating the benefits of the project, before and after it was implemented

16. Sharing Session Seminar on the best practices of each participating organisation

vii.

viii.

xi.

Project Activities Implemen-tation (July – December 2007)

1. Launch of Organisational Excellence Project

2. Organisational Excellence Project Awareness Sessions:• Brief explanation on the

organisational excellence model

• Stepsinvolvedinimplementingthe organisational excellence project

3. Creation of Organisational Excellence Committee at the organisation level• Briefing on the roles and

responsibilities of committee members

• Organisational excellencestatus diagnosis session

4. Presentation on the Status of Organisational Excellence• Prioritisealltheorganisation’s

key processes for the improvement project, in order to improve the efficiency of the delivery system

5. Implementing the process improve-ment project: • Reviewing the process flow

involved • Visitingtheworkareaforthe

respective processes • Brainstorming – process

improvement methods 6. Exercise - Problem solving

techniques using 7QC tools • Setting up process

improvement project groups

7. Data Collection Process • Datanormalisation• Developingstandardtimefor

each process involved

Office in

Minister in Prime Minister’s Department Tan Sri Bernard Giluk Dompok have

officiated the official opening of new Public Complaints Bureau’s (PCB) office in Sarawak.

The function was held at Auditorium Sultan Iskandar and attended by Director General from federal and state level agencies and also community leaders.

Tan Sri Bernard in his speech expressed his confidence that complaints against federal agencies in Sarawak can be resolved quickly with the existence of PCB here.

“The setting-up of BPA office in Sarawak can lead to better working relationship between Kuala Lumpur and Sarawak towards efficient and more effective public delivery system, which is essential in maintaining the confidence of investors in our country,” he said.

The police’s slow progress is the most common complaint received by the Public Complaints Bureau (BPA).

Another most common complaint is on government departments and agencies not adhering to their own client charter to deliver fast and effective services.

Minister in the Prime Minister’s Department (Public Service) Tan Sri Bernard Dompok said that 4,141 com-plaints were received from January to October this year.

As the minister entrusted with BPA, he has instructed the bureau to hasten the time taken to solve complaints, ideally within two months.

Although 60 per cent of cases from January to October were solved within two months compared to only 32 per cent last year, he has a target of 80 per cent for cases to be solved within this ideal timeframe by year end.

He pointed out that complaints are taken seriously by present government administration, and are treated as ‘assets’ for the review of the civil service performance and detection of any shortcomings within the system.

The launch of its Sarawak office

yesterday came seven months after the launch of the Sabah office, thus complete the setting up of PCB offices in all states in Malaysia.

Prior to its permanent operations in the State, he said PCB was already working together with the State Secretary’s Office whereby officers from Kuala Lumpur together with State officers set up mobile counters at various places in Sarawak.

The Sarawak PCB office is on the fifth floor of Bank Negara Malaysia building at Jalan Satok.

Director General of PCB, Dr. Chua Hong Teck meanwhile urged media to promote the existence of PCB in Sarawak and also its rules and responsibilities in resolving public complaints against in Sarawak.

Although it only acts on complaints against federal agencies and departments, it will forward complaints made against the State civil service to the State Secretary’s Office.

Jadual V: Statistik Kes Mengikut Kategori Yang Diterima Sendiri oleh BPA Bagi Tempoh 1 Jan 2007 – 30 Nov 2007

PCB’S

KategoriJabatan Persekutuan Kerajaan Negeri

Jumlah Aduan

% Jumlah Aduan

%

Kelewatan atau Tiada Tindakan 813 47.8 443 40.1

Tindakan Tidak Adil 213 12.5 86 7.8

Kekurangan Kemudahan Awam Kepincangan Pelaksanaan 86 5.0 134 12.1

Dasar dan Kelemahan Undang-undang 11 0.7 8 0.7

Salahguna Kuasa/Penyelewengan 36 2.1 11 1.0

Salahlaku Anggota Awam 47 2.8 12 1.1

Kegagalan Mengikut Prosedur Yang Ditetapkan 67 3.9 27 2.4

Kegagalan Penguatkuasaan 109 6.4 138 12.5

Kualiti Perkhidmatan Yang Tidak Memuaskan Termasuk Kaunter & Telefon 231 13.6 163 14.7

Pelbagai Aduan 89 5.2 84 7.6

JUMLAH 1,702 1,106

Sarawak


17


18

The Ministry of Social Development, through the Women’s Bureau, held the ‘Wacana Bestari Wanita’

or Intellectual Discourse for Women at the State Library in Kuching, on 11 September.

State Secretary YB Datuk Amar Wilson Baya Dandot opened the one-day event, which aimed to realise the direction taken the Women’s Bureau as the main driving force in spearheading the development of women and families in Sarawak.

The Intellectual Discourse also hoped to bring into the mainstream the development of women, to achieve the aim of Sarawak’s New Reality, by enhancing the women’s associations in the State.

Apart from that, the event also hoped to obtain feedback and suggestions from participants to be translated into a new working framework for the Sarawak Women’s Development Action Plan for 2008 – 2015.

In his opening address, Datuk Amar Wilson stressed on the importance of women’s associations as part of the State’s ‘Social Capital’.

“Places with a lot of active NGOs have a more progressive society, compared with places that don’t have similar or active societies, associations and organisations,” he said.

Women in the State, especially those who were part of NGOs for women, should

therefore remain active, to ensure their organisations were always fresh and able to generate new ideas.

Meanwhile, Social Development and Urbanisation Permanent Secretary Mr Ik Pahon Joyik, in his welcoming address explained that the event that day was part of the State-level Women’s Day celebrations, which would be officially launched on 27 October.

He stressed the importance of events such as the intellectual discourse, as avenues for providing ideas and feedback to the Women’s Bureau and the Ministry of Social Development and Urbanisation.

He also said it was important for the participants to have a sense of ownership of the events, rather than treating them merely as the Ministry’s or the Department’s events.

“Without a sense of ownership...we feel that these activities won’t reach their intended target,” said Mr Ik Pahon.

At the event, Women’s Bureau director, Norjanah Bt Razali delivered a review of the development of women in Sarawak, while Agriculture and Agro-based Industry Ministry Parliamentary Secretary Datuk Hjh Rohani Bt Abdul Karim chaired a session entitled ‘Direction of Sarawak Women’s Leadership’.

The panellists for the session included Deputy State Secretary Datu Abdul Ghafur Shariff, Executive Secretary to the State Cabinet Hjh Masbah Hj Ariffin, and Deputy Dean of Universiti Malaysia Sarawak’s (UNIMAS) Faculty of Social Sciences Associate Professor Dr Hew Cheng Sim.

The intellectual discourse, which adopted the theme ‘Women - the Pulse of the Nation’ was supported by the Women, Family and Community Development Ministry, through its Women’s Development Department.

Not Just For Women ... A handful of men also took part in the event

Catching Up ... Datuk Amar Wilson greets and chats with one of the participants after the opening ceremony, as Datuk Hajah Rohani (left) looks on

Group Discussion ... Participants were divided into smaller groups during the break-out session, to delve deeper into the discussion topics assigned to them

WacanaBestari Wanita


19

Education Infrastructure for the Needs of Asajaya Residents

Construction work on the new school, which sits on a 38-acre piece of land, started in May 2007

Expected to be completed by May 2009

Efforts to build schools to fulfil the

needs of communities in each

area are considered vital in

achieving the aspiration of providing

the best quality education.

With advancements in teaching

and learning methods, it is appropriate

for the relevant facilities to be upgraded

accordingly, not only for the comfort of

the students but more importantly to

provide quality education to develop

the nation’s human capital.

That was the hope for the people of

Asajaya district, and the good news for

them was that their area will not have

to wait too long for a secondary school

to be built there.

The project in question is Sekolah

Menengah Kebangsaan Asajaya No.2,

which is located not far from Kampung

Tambirat.

It is about 70 kilometres away

from Kuching and is near the junction

leading to Asajaya.

Construction work on the new

school, which sits on a 38-acre piece

of land, started in May 2007.

The project to build the new

school, which is expected to

complete by May 2009, contains

several components, namely an

administration block and academic

block with 36 classrooms, 18 units of

‘Class-C’ and ‘Class-F’ quarters and

four units of hostel blocks.

Apart from that, other facilities

for the school include a multi-purpose

hall and dining hall.

The residents of Asajaya, from

the 37 villages in the District, were

generally happy with the recent

progress.

The BestAccording to the Penghulu of

Kampung Tambirat, Hj Tamel Mohamad,

it would be more convenient for the

village folk to send their children to

school, once it opens its doors.

He pointed out that the school

was the best piece of news to receive,

especially for parents, as the new

school was in a more strategic location

compared to the current place, where

parents had to send their children all

the way to Asajaya town.

More importantly, he felt that this

development showed how understanding

and caring the government is towards

the education needs of the district.

Development efforts in the

surrounding areas were also expected

to increase due to the new school.


20

Dalat District Office, in cooperation with Politeknik Mukah, organised the ‘Basic Course in Ferrocement’ on 10th

and 11th November 2007 at the polytechnic’s Civil Engineering Department.

The course was part of the ‘Human Capital Development Programme’ initiated by both agencies, and attracted 14 participants from Dalat District, 10 staff members of the polytechnic and two from the Dalat District Office.

The lecturers for the course were Mr Chow and Mr Khairuddin from Kolej Komuniti Mas Gading.

The course provided training on how to create garden tables and chairs using ferrocement – for landscaping – and aimed to open up more business opportunities for the participants. A set, consisting of one table and five chairs, could be sold for about RM500, whereas the version for children would retail for about RM350.

Apart from providing the technical know-how, the lecturers instilled in the participants the importance of creativity in using ferrocement.

Ferrocement is the combination of ferrous materials such as steel, and cement. It was pioneered by Joseph Louis Lombot in 1848, but was only introduced in Malaysia in 1979 by Universiti Pertanian Malaysia (now Universiti Putra Malaysia).

It is a construction material made up of a mixture of water, cement and sand that is applied thinly on steel wire mesh, and is used to make structures for light loads.

Ferrocement is used widely in areas such as:a. Housing, for roofs and walls;b. Public health, for water tanks and lavatories;c. Agriculture, for fish ponds;d. Landscaping, for artificial rocks, garden tables and chairs; ande. Water transportation, for boats.

The advantages of ferrocement include:a. Easy to shape and manipulate;b. Highly weather-resistant;c. Durable and easy to repair;d. Does not require high technology; ande. Low maintenance costs.

Contributed by: Muhammad Dino Bin Amid, Dalat District Office

Basic Course in Ferrocement

The course provided training on how to create garden tables and chairs using ferrocement – for landscaping – and aimed to open up more business opportunities for the participants

One for the album – the participants of Basic Course Ferrocement organised by Dalat District Office

Apart from providing the technical know-how, the lecturers instilled in the participants the importance of creativity in using ferrocement


21

? ?!

! Tips

How to be Happy

When Your Desk Is a

* Address your desk problems in blocks of time. You may be able to straighten out the clutter in a few hours, or you may need a weekend. Sometimes it’s better to devote a couple of hours a day to the job until you’re done.

* Have on hand a trash can, a pen, file folders, labels and the other desk organizational aids mentioned above that suit your needs.

* Clear the space you want to organize (the desk surface, one of the drawers, etc.). Then make a big pile of all the paper.

* Evaluate each item, categorize it and put it away (in the desk drawer, in a file, in one of the desk organizers, etc.), throwing out as much as possible.

* Even when you are feeling overwhelmed, just keep sorting and categorizing. If you devote the necessary time, your desk can be cleared.

* Enlist the help of a partner;a spouse, a secretary, someone who can help you keep going.

Being happy is really a choice we make. The secret of Happiness is simple, very simple - You decide if

you want to be happy!We probably think achievements

such as education, marriage, family and social/financial status make us happy.

However, studies of happiness in several countries have found that these achievements have little to do with your happiness. For millions of people, happiness has remained a rather elusive goal. They’ve tried to buy happiness.

Researchers now strongly believe that your brains is hard-wired in ways that, at least to some degree, determine just how happy you’re going to be.

Some psychologists believe happiness is genetic. Other scientists say they may have located an important area of the brain where happiness is generated.

As powerful as these genetic predispositions may be, happiness is still partly within your control, says David Myers, PhD, the John Dirk Werkman Professor of Psychology at Hope College in Holland, Mich. “It’s rather like our cholesterol level — genetically influenced, yet also influenced by our habits and attitudes.”

How to Bring Happiness in Your Life1. Improve your relationships with

Source Ronnie Eisenberg , a nationally recognized time-management and organizational expert

5 things you should do Daily in your office1 Defragment your computer- you’ll

waste too much time waiting for things to happen if you dont do this Daily!

2 Make sure all notes & addresses are transfered to your day planner

3 Remove manuels & catalogs from desk top & put them in their proper place

4 File as you go- dont wait to put things away

5 Run your virus scan if you do email or downloading

friends and family – Happiness starts at home. Start by improving your relationship with your parents, brothers, sisters, and children. Smile when you greet them, do things for them, don’t allow them to get angry with you. Maintaining healthy loving relationships and friendships can promote happiness. Remember that love makes you beautiful.

2. Be an optimist - Optimism generates good feelings.

3. Develop a genuine smile and laugh a lot - Act happy - It works. Smile into the mirror for a half hour without stopping. Smiling makes you happy and the more you smile the more happy you become. We all like people who smile. It also makes us more attractive.

4. Pray - Become religious or spiritual - This only works if you believe in God. If you want to be happy then ask God to make you happy. Prayer helps you accomplish things.

5. Be generous and share with others - Give more than you receive because being generous will make you happy.

6. Treat time as a friend - Don’t watch the clock.

7. Exercise your mind - Keep yourself busy with some new project or ideas.

8. Work your body - Exercise regularly. Studies show that aerobic exercise is an antidote for mild depression and anxiety. “Happy minds reside in sound bodies,” says Dr. Myers.

9. Have fun in life - Keep cool under pressure.

10. Pursue achievable goals.11. Have high confidence in yourself.12. Respect the disadvantaged.13. Age gracefully.14. Give compliments - Take every

opportunity to be complimentary. Want to make someone like you? Every time you meet a person smile and give them a compliment.

15. Be honest - With honesty comes openness. People respect honest and open minded people.

16. Keep an open mind - Most people seem to think that they know everything that they need to know. There’s plenty of wisdom to go around.

17. Treat difficulties as challenges –Life’s an adventure and every obstacle in life is one of its challenges. Treat life as a game. What fun would a game be if you could never lose?

Being happy is really a choice we make. The secret of Happiness is simple, very simple - what is it? You decide if you want to be happy! Happiness is free. Be an optimist.

What to Do


22

Being able to use the right words for the right occasion, writing or saying them correctly in the proper context...it’s a skill that anyone aspiring to be a “better communicator” must learn to acquire and constantly, improve on. As the line in that popular song, “Words”, by the Bee Gees says: “It’s only words, and words are all I have to take your heart away...”, the right words are the key to bridging that communication gap and bringing people closer and working well with each other. So, from our wordsmith’s toolbox, here are some tips on how we can make “words work for us”....

WORDSMITH’S TOOLBOX

Source : Dictionary.com Word FAQs

Baby Boomer

Meaning : A person born during the temporary peak in the birth-rate that occurred several countries following WWII, notably the USA and the UK.

Origin : A ‘baby boom’ is any temporary increase in the birth-rate and that term was in use some time before WWII.

The term ‘baby boomer’ was coined in the USA, clearly with reference to the already widely known ‘baby boom’.

The term ‘baby boomer’ was initially used simply with reference to the peaks in birth-rate in the USA and UK. Over time, the connotations of the term have widened. The major economic, social and demographic changes that have been lived through by the postwar generations in the Western world have given the ‘baby boomers’ a unique position. They are healthier and wealthier than previous generations and can look forward to an active old-age that was denied previous generations, and also probably future ones as western economies struggle to maintain pension provision. The ‘boomers’ also developed rebellious, anti-establishment attitudes which have been carried on into older age, which is in contrast with a previous more deferential society and late 20th apathy.

HR Manager to job candidate: “I see you’ve had no computer training. Although that qualifies you for upper management, it means you’re under-qualified for our entry level positions.”

One day a woman rushed to see her doctor, looking very much worried and all strung out. She rattles off: “Doctor, take a look at me. When I woke up

this morning, I looked at myself in the mirror and saw my hair all wiry and frazzled up, my skin was all wrinkled and pasty, my eyes were bloodshot and bugging out, and I had this corpse-like look on my face! What’s WRONG with me, Doctor!?”

The doctor looks her over for a couple of minutes, then calmly says: “Well, I can tell you that there ain’t nothing wrong with your eyesight....”

What did the mother bee say to the baby bee? Behive yourself !

With a calendar, your days are numbered.

If money doesn’t grow on trees then why do banks have branches?

A guy’s walking past an asylum, and can hear all the inmates inside screaming at the top of their lungs, “Thirteen! Thirteen! Thirteen!!!”.

He peeks through a hole in the fence to see what all the commotion is about, and a finger suddenly pops out and jabs him in the eye. He yells in pain, and the inmates all start gleefully shouting, “Fourteen! Fourteen! Fourteen!!!”.

Three patients in a mental institution prepare for an examination given by the head psychiatrist.

If the patients pass the exam, they will be free to leave the hospital. However, if they fail, the institution will detain them for seven years.

The doctor takes the three patients to the top of a diving board overlooking an empty swimming pool, and asks the first patient to jump.

The first patient jumps head first into the pool and breaks both arms.

Then the second patient jumps and breaks both legs.

The third patient looks over the side and refuses to jump.

“Congratulations! You’re a free man. Just tell me why didn’t you jump?” asked the doctor.

To which the third patient answered, “Well Doc, I can’t swim!”

Judi stormed up to the front desk of the library and said, “I have a complaint!”

“Yes, ma’am?”“I borrowed a book last week and it was horrible!”“What was wrong with it?”“It had way too many characters and there was no

plot whatsoever!”The librarian nodded and said, “Ah. So you must be

the person who took our phone book.”

Across

3. Short for "typographical error," a mistake made during the production of a story.

5. A heavy or dark type.7. Short news or information items used to fill small spaces in the news

columns.8. A time at which all copy for an edition must be submitted.9. Abbreviation for capital letters.10. To continue a story from one page to another.

12. Total number of copies printed.14. The uncoated, machine-finished paper on which

newspapers are printed.16. The margin between facing pages where the fold lies.18. The matter printed in every issue of a newspaper or

journal, stating the title, ownership, management, subscription and other non-news features.

21. A reporter's regular routine for covering news sources.22. The main part of a story.24. A printing method in which the plate transfers the image

to be printed onto an intermediate surface called a "Blanket", which then comes in direct contact with the paper.

25. The newspaper's name on page one.26. Machine used to print the newspaper. Paper is woven

through the press to facilitate printing.27. The line at the beginning of a story giving the place and

date of the reported incident.28. The person who corrects or edits copy written by a

reporter and writes headlines.

Down

1. The number (s) of the page.2. An out of town reporter.4. The arrangement of horizontal lines of type in a news

story; also, an article appearing regularly written by a particular writer.

6. A story a reporter is detailed to cover.9. Articles that have been cut out of the newspaper, short

for clippings.11. The editor who directs the daily gathering, writing and

editing of news and the placement of news in the paper; working for him or her are the city editor, the copy editor, etc.

13. The total number of copies of the newspaper distributed in one day.

15. Factual news stories without opinion.17. The first few sentences or the first paragraph of a news

story, containing the summary or the introduction to the story.

19. A part-time reporter or correspondent.20. A "standard" or large-sized newspaper.22. The name of the writer printed at the top of a story.23. The amount of space between lines.


23

(Puzzle No. 52) -

1. Contestant's Name :

(as in your IC)

Please fill in the correct answer. First six winners will each receive a mystery gift. Please mail (no fax copies please) the original copy of the Quiz to Faradale Media-M Sdn. Bhd., 2nd Floor, Lot 2749, Block

10, Central Park Commercial Centre, 2 ½ Mile, Jalan Tun Ahmad Zaidi Adruce, 93200 Kuching, to reach us latest by 16th April 2008.

Please mark your envelope with “Puzzle No. 51” on the top left corner The judges’ decision is final and no correspondence will be entertained.

All entries must complete the particulars below :

3. Correspondence Address : (pleasefillin3(a)ifyouareintheCivilService)

(a) Department/ agency:-

- -2. IC No. :

4. Telephone contact no. : (i) Office:-

(ii) Mobile : -

(iii) Resident : -

-

-

- (b) Poscode :

(City)

1

4

8

7

10 11

12

14

13

15

17

20

26

23

28

25

27

24

22

21

18

16

19

9

5

2

3 6

Terms Found in Newspaper


24

Bil Negeri Jumlah Aduan Dalam SiasatanTamat Siasatan/Tutup

1 Selangor Darul Ehsan 279 53 225

2 Johor Darul Takzim 214 11 203

3 Kedah Darul Aman 166 20 146

4 Pahang Darul Makmur 100 12 88

5 Perak Darul Ridzuan 89 31 58

6 Pulau Pinang 80 10 70

7 Kelantan Darul Naim 60 0 60

8 Terengganu Darul Iman 51 1 50

9 Negeri Sembilan Darul Khusus 33 4 29

10 Melaka 27 4 23

11 Perlis 4 0 4

12 Sarawak 3 0 3

13 W.P. Labuan 1 0 1

14 Sabah 0 0 0

JUMLAH 1,106 146 960

Bil Negeri Jumlah Aduan Dalam SiasatanTamat Siasatan/Tutup

1 Keselamatan Dalam Negeri 212 38 174

2 Tenaga, Air dan Komunikasi 180 10 170

3 Kewangan 152 14 138

4 Pelajaran 133 17 116

5 Kerja Raya 127 10 117

6 Sumber Asli dan Alam Sekitar 124 3 121

7 Hal Ehwal Dalam Negeri 120 16 104

8 Jabatan Perdana Mentari 96 12 83

9 Wilayah Persekutuan 93 33 60

10 Kesihatan 89 12 77

11 Pertanian dan Industri Asas Tani 61 5 56

12 Sumber Manusia 47 4 43

13 Pembangunan Wanita, Keluarga dan Masyarakat 39 1 38

14 Kemajuan Luar Bandar dan Wilayah 39 1 39

15 Perdagangan Dalam Negeri dan Hal Ehwal 37 8 29

16 Pengangkutan 37 3 34

17 Perumahan dan KErajaan Tempatan 27 10 17

18 Pengajian Tinggi 27 6 21

19 Pembangunan Usahawan dan Kopersai 22 2 20

20 Pertahanan 12 2 10

21 Penerangan 10 3 7

22 Luar Negeri 6 0 6

23 Kebudayaan, Kesenian dan Warisan 3 0 3

24 Pelancongan 3 1 2

25 Belia dan Sukan 2 1 1

26 Perusahaan Perladangan dan Komoditi 2 0 2

27 Sains, Teknologi dan Inovasi 1 0 1

28 Perdagangan Antarabangsa dan Industri 1 0 1

JUMLAH 1,702 213 1,489

Jumlah Aduan Sebenar Terhadap Kerajaan Negeri Yang Diterima Sendiri Oleh BPA Bagi Tempoh 1 Jan 2007 - 30 Nov 2007

Jumlah Aduan Sebenar Terhadap Kementerian Yang Diterima Sendiri Oleh BPA Bagi Tempoh 1 Jan 2007 - 30 Nov 2007

Sum

bang

an :

ww

w.b

pa.g

ov.m

y

First published in 1994 A Monthly Publication The Power of 3 · 2008. 4. 21. · Rangkaian Khidmat...

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Transcript of First published in 1994 A Monthly Publication The Power of 3 · 2008. 4. 21. · Rangkaian Khidmat...