MESYUARAT JAWATANKUASA KUALITI UPMreg.upm.edu.my/eISO/portal/Minit mesy/JK Kualiti 32/Agenda 7.0...

M E S Y U A R AT

J AWATA N K U A S A K U A L I T I U P MKALI KE- 32

PADA 12 APRIL 2017 (RABU)JAM 9.00 PAGI

DI DEWAN SENAT, TINGKAT 1,

BANGUNAN CANSELORI PUTRA

“ P U S A T P E N G U R U S A N

J A M I N A N K U A L I T I

& P E M B U D A Y A A N

K U A L I T I ”

AGENDA 7

JK KUALITI UPM KALI KE-32

SISTEM PENGURUSAN KUALITI (SPK):

PERALIHAN DARIPADA ISO 9001:2008

KEPADA ISO 9001:2015 &

PELAKSANAAN TINDAKAN

TELAH DIPERSIJILKAN DENGAN SATU

PENSIJILAN (ISO 9001:2008) MULAI TAHUN 2011 HINGGA

KINI

Tahun

2010

Tahun

2011

Sijil setiap

PTJ

Cadangan 1 SijilGabungan 28

sijil dan penambahan 4 PTJ yang belum

mendapat pensijilan

Gabungan 1 Sijil

Mendapat Pensijilan pada

27/12/2011

Pensijilan Semula kerana menggunakan nombor sijil AR2020

(milik Fakulti Perubatan Veterinar)

Tahun

2012

Tahun

2013

Tahun

2014Tahun

2015

Tahun

2016

Tahun

2017

Melepasi Audit Pensijilan

Semula

Melepasi Audit Pemantauan 1

Penambahan Entiti1. Pusat Pengimejan

Diagnostik Nuklear2. Pusat Sumber dan

Pendidikan Kanser3. Pejabat Penasihat

Undang-Undang4. Putra Science Park

Melepasi Audit

Pemantauan 2 Audit Pensijilan Semula Melepasi Audit

Pemantauan 1

Peralihan

Standard baharu:

MS ISO 9001:2015

Audit Pemantauan 2

11 – 15, 18 – 20 &25 – 26 SEPT. 2017

Peralihan

Standard:

MS ISO 9001:2008

Peralihan

Standard:

MS ISO 9001:2000

PENGURUSAN & PENAMBAHBAIKAN KUALITI:

Pengekalan Pensijilan Sistem Pengurusan Kualiti (QMS) ISO 9001

2017:U P M K O M I T E D U N T U K

D A N A K A N D I A U D I T M E N G G U N A K A N S TA N D A R D

B A H A R U

ISO 9001: 2015

P E N G E K A L A N

P E N S I J I L A N

No. Pensijilan:

AR2020Tempoh Sah:

16 OKT. 2015 – 6 JULAI 2018

P E N G E K A L A N

P E N S I J I L A N

2017:

menggunakanstandard

ABOUT

Sist em

Pengurusan Kualit iad alah

e n j i nd alam

pelaksanaan t indakan

un t uk m encap ai

m at lam at pelan

st rat egik UPM

Q U A L I T Y MANAGEMENT

S Y S T E M

PERUBAHAN KONSEPTUAL DALAM ISO 9001:2015

Clause 4 – CONTEXT OF THE ORGANIZATION

Clause 4.2: Understanding the needs and expectations of interested parties……the organization shall determine:(a) the interested parties(b) the requirements of these interested parties

Clause 5 - LEADERSHIPClause 5.1: Leadership and commitment

5.1.2: Customer FocusTop Management shall demonstrate leadership and commitment with respect to customer focus by ensuring:(a) Customer and applicable statutory and regulatory

requirements are determined, understood and consistently met;

(b) The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;

(c) The focus on enhancing customer satisfaction is maintained.

Memberi penekanan kepada:

1 . Pelanggan (C u s t o m e r F o c u s )


2. Komitmen Pihak Pengurusan


5.1.1: General

Top Management shall demonstrate leadership and commitment with respect to the quality management system by:(a) taking accountability for the effectiveness of the QMS;(b) ensuring that the quality policy and quality objectives are established for the QMS

and are compatible with the context and strategic direction of the organization;(c) ensuring the integration of QMS requirements into the organization’s business

processes;(d) promoting the use of the process approach and the risk-based thinking;(e) ensuring that the resources needed for the QMS are available;(f) communicating the importance of effective QMS and confirming to the QMS

requirements;(g) ensuring that the QMS achieves its intended results;(h) engaging, directing and supporting persons to contribute to the effectiveness of

the QMS;(i) promoting improvement;(j) supporting other relevant management roles to demonstrate their leadership as it

applies to their areas of responsibility.


3. Pemik i ran Berasaskan Ris iko (Risk -based Th ink ing )

0.3.3

5.1.1 (d)

5.1.2 (b)

6.1.2 (a)

Annex A – A.4 Risk-based Thinking)

4.4.1 (f)

Clause 9 – analysis and evaluation the effectiveness of actions taken to address risks and opportunities

9.1.3 (e)

Clause 9 –Discuss the effectiveness of actions taken to address risks and opportunities

9.3.2 (e)

Clause 10 – when NCR arises, update risk and opportunities determined during planning

10.2.1 (e)

process approach, which incorporates:

The PDCA cycle, and Risk-based thinking


4 . M e n j a j a r k a n ( A l i g n i n g ) D a s a r d a n O b j e k t i f S P K b e r s a m aH a l a Tu j u S t ra te g i k O r ga n i s a s i


5.1.1: General

Top Management shall demonstrate leadership and commitment with respect to the QMS by:

(c) Ensuring the integration of QMS into the organization’s business process

Clause 5 - LEADERSHIPClause 5.2: Policy

5.2.1: Establishing the quality policyTop Management shall establish, implement and maintain the quality policy that: (a) is appropriate to the purpose and context

of the organization and supports its strategic direction;


5. Dokumentas i yang F leks ibaldocumented information is used for all document requirements either to maintain or retain

Clause 7 – SUPPORTClause 7.5: Documented information

7.5.1 The organization’s quality management system shall include:(a) Documented information required by this International

Standard;(b) Documented information determined by the organization as

being necessary for the effectiveness of the QMSNote: 3 kategori dokumen: Maintain documented information

- pengekalan dokumen Retain documented information

- pengekalan rekod Information

- Maklumat yang boleh ditentukan olehorganisasi berhubung pengekalanmaklumat


6 . M e ny e d i a k a n P r o d u k & Pe r k h i d m a ta n ya n g B a i ks e c a ra Ko n s i s te n

Clause 8.0: OPERATIONClause 8.1 Operational planning and control

The organization shall plan, implement and control the processes needed to meet the requirements for the provision of

products and services, and to implement the actions

determined in the planning…..

8.2 Requirements for products and services8.3 Design and development of products and services8.4 Control of external provided processes, products and services8.5 Production and service provision8.6 Release of products and services8.7 Control of nonconforming outputs

PERUBAHAN STRUKTUR SPK DALAM BENTUK KITARAN PDCA

Introduction0.3: Process approach

0.3.1: The p r o c e s s a p p r o a c h involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the

quality policy and strategic direction of the organization.

0.3.2: P l a n - D o - C h e c k - A c t c y c l eThe PDCA cycle can be applied to all process and the quality management system as a whole

0.3.3: R i s k - b a s e d t h i n k i n gAn organization needs to plan and implement actions to address risk and opportunities…… for increasing the effectiveness of QMS

INTRODUCTION: 0.2 –PROCESS APPROACH IN THE PDCA CYCLE

Kepimpinan(5)

Perancangan(6)

PenilaianPrestasi

(9)

Penambah-baikan

(10)

Sokongan (7) Operasi (8)

PLAN DO

CHECKACT

Sistem Pengurusan Kualiti (4)

Organisasi & Konteksnya

(4)

Keperluan & Ekspektasi

PihakBerkepentingan

yang Releven(4)

KEPERLUAN PELANGGAN

KEPUTUSAN SPK

KepuasanPelanggan

Produk & Perkhidmatan

Nota: Nombor dalam kurungan merujuk kepadaklausa dalam standard

4.1

4.2

4.4

4.1

4.4

INTRODUCTION: 0.3.2 – THE STRUCTURE OF THE INTERNATIONAL STANDARD IN THE PDCA CYCLE

MALAYSIAN STANDARD

PLAN PLAN

DO

CHECKACT

DO

ACTCHECK and

SIRI 1 - 6

SIRI TINDAKAN KE ARAH PERALIHAN KEPADA MS ISO 9001:2015:

JAN FEB MAC APRIL

TARIKH PERKARA TARIKH PERKARA TARIKH PERKARA TARIKH PERKARA

QMS 17

23

Taklimat Pemahaman

keperluan standard ISO

9001:2015

Bengkel Penentuan Skop

Berdasarkan Isu-Isu yang

Dikenalpasti

7 & 8,

15 &

16

20

27 &

28

Sasaran

Feb

Bengkel Semakan dan

Pengemaskinian Dokumen

Mengikut Keperluan Standard ISO

9001:2015

Taklimat Penyampaian

Pemahaman ISO 9001:2015

kepada Fasi UPM

Bengkel Membangunkan

Metodologi Penilaian Risiko;

Kriteria Penerimaan Risiko; dan

Tahap Penerimaan Risiko.

Semakan Dasar Kualiti (merujuk

pihak SIRIM)

9,10,

16 &

17

12

22

27

Bengkel Pelaksanaan Penilaian

Risiko

Bengkel Penentuan dan

Membangunkan Dasar dan Objektif

QMS

Bengkel Pelaksanaan Risk

Treatment Plan

Bengkel Membangun dan

Menetapkan Pemantauan &

Pengukuran; dan Analisa &

Penilaian

5 & 6

18 &

19

27

Kursus Audit Dalaman

QMS Mengikut Keperluan

Standard ISO 9001:2015

(Team 1)

(Team 2)

Taklimat Penyampaian

Pemahaman ISO 9001:2015

kepada Fasi UPM

SEPT OKT NOV DISEMBER

QMS 11-15,

18-20, &

25-26

Audit Pemantauan

Semakan 2 Standard

MS ISO 9001:2015

9 -11 Bengkel Pemurnian Pelan

Tindakan Laporan Penemuan

Audit SIRIM

- -

MEI JUN JULAI OGOS

QMS 4 & 5

11 &

19

Outreach/Awareness

Peralihan Iso 9001:2008

kepada ISO 9001:2015

UPM Kampus Serdang

dan UPM Kampus Bintulu

1 Kuatkuasa Pelaksanaan

Standard 10 -

14 &

17-21

31

Audit Dalaman

Mesyuarat Penutupan Audit

Dalaman

8 & 9

22

Bengkel Pemurnian

Pelan Tindakan Laporan

Penemuan Audit

Dalaman

MKSP ISO 2017

Semakan Skop& Dasar Kualiti(Dalaman)

PemantapanJuruaudit Dalaman

PengemaskinianDokumentasi

Awareness

Audit Dalaman

Audit PihakKetiga (SIRIM)

28/2Semakan MetodologiPenilaian Risiko

17/2 JKK 1

12/4 JKK 2

26/7JKK 3

10/8JKK 4

14/12 JKK 5

APRIL & MEI SIRI 2

SIRI 3

SIRI 4

SIRI 5

SIRI 6

4 & 5

11 & 19

MEI

10 -14 &

17-21 JULAI

31 JULAI

22 OGOS

11-15, 18-20,

& 25-26 SEPTEMBER

T A KIR H P E N T I N G

P E N G E K A L A N

P E N S I J I L A N

UPM KOMITEDKE ARAH

MS ISO 9001:2015

FASILITATOR QMS ISO 9001:20151. En. Suhaifi Sulaiman2. En. Shariman Hashim3. Tn. Hj. Mat Razi Abdullah4. Pn. Zuraidah Ahmad5. Cik Haslina Abu Seman6. Pn. Noraihan Noordin7. Pn. Nor Afida Miskam8. Pn. Saliza Mustafa9. Pn. Mazitah Ahmad10. Pn. Fairuz Muchtar11. En. Abd. Razak Ahmad12. En. Allan Lajot13. En. Krishnan Mariapan14. En. Sopian Mohd. Zain15. En. Asrizam Esam16. En. Jamali Janib17. En. Nasrudin Yahya18. En. Mohd. Naim Mohd. Ishak19. En. Fahmi Azar Mistar20. En. Mustapha Kamal Tahir

1. Pn. Noorizai Mohamad Noor2. Pn. Nurhanisah Sadun3. Pn. Rozi Tamin4. Pn. Shamriza Shari5. Pn. Nik Amelia Nik Mustapha6. Pn. Siti Fatimah Hasim7. Pn. Kasmaria Zawawi8. Pn. Norliyani Anor9. En. Ahmad Hafidz Hitam

Sekretariat & fasilatatorPusat Jaminan Kualiti:

MESYUARAT JAWATANKUASA KUALITI UPMreg.upm.edu.my/eISO/portal/Minit mesy/JK Kualiti 32/Agenda 7.0...

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