Mohd Atif2
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Mohd. Atif Mobile: +91 9555157902// Email: [email protected] Objective: Challenging and mutually beneficial relationship in career development that can enhance my professional expertise, which in turn gives me the satisfaction of having made significant contribution to the organization as well as contribute to my personal growth PROFESSIONAL SYNOPSIS Supply Chain Operations (Order management & procurement) Customer Service Operations SAP Implementation Process Management ORGANISATIONAL EXPERIENCE A dynamic professional with over 4 years and 3 month of extensive experience. Presently working with Agilent Technologies Worked with HDFC credit card for 9 months. Working in Agilent Technologies as an ICA – Career Process: AFO CSO AFO CSO is a part of Supply chain management: Looking for all customer oriented activities like: Order Management, Request Management, Procurement and services. Order Management and Order to cash Coordinator Americas Field Operations Roles & Responsibilities : Part of supply management team - Creating service requests for Work Load Administrators so that they can schedule Field Service Engineers for installation of Agilent Equipment at customers’ location, order the parts. Expediting order requests (for parts which go on Backorder-not available at Local Warehouse) by dealing with controllers and Vendors World Wide. Procuring parts from World Wide locations by creating Material Disruption Request. Sending out daily work management data for team as an update of TAT/SLA. Use tools like Siebel, Oracle, SAP CRM, SAP ECC etc. to help resolve customer issues. Display troubleshooting skills, handling escalations and propose process improvement ideas to improve the efficiency of the team. Provide assistance and need based process training to less experienced staff. Share best practices to facilitate overall learning. Provide an ongoing order management support for sales and clients. To email, speak and interact with functions (Customer Service, Order Administration, Sales segments, cross functional teams, regional partners) to expedite the resolution.
Transcript of Mohd Atif2
Mohd. AtifMobile: +91 9555157902// Email: [email protected]
Objective: Challenging and mutually beneficial relationship in career development that can enhance my professional expertise, which in turn gives me the satisfaction of having made significant contribution to the organization as well as contribute to my personal growth
PROFESSIONAL SYNOPSIS Supply Chain Operations (Order management & procurement) Customer Service Operations SAP Implementation Process Management
ORGANISATIONAL EXPERIENCE A dynamic professional with over 4 years and 3 month of extensive experience. Presently working with Agilent Technologies Worked with HDFC credit card for 9 months.
Working in Agilent Technologies as an ICA – Career
Process: AFO CSO
AFO CSO is a part of Supply chain management: Looking for all customer oriented activities like: Order Management, Request Management, Procurement and services.
Order Management and Order to cash Coordinator Americas Field Operations
Roles & Responsibilities:
Part of supply management team - Creating service requests for Work Load Administrators so that they can schedule Field Service Engineers for installation of Agilent Equipment at customers’ location, order the parts.
Expediting order requests (for parts which go on Backorder-not available at Local Warehouse) by dealing with controllers and Vendors World Wide.Procuring parts from World Wide locations by creating Material Disruption Request.
Sending out daily work management data for team as an update of TAT/SLA. Use tools like Siebel, Oracle, SAP CRM, SAP ECC etc. to help resolve customer issues. Display troubleshooting skills, handling escalations and propose process improvement ideas
to improve the efficiency of the team. Provide assistance and need based process training to less experienced staff. Share best
practices to facilitate overall learning. Provide an ongoing order management support for sales and clients. To email, speak and interact with functions (Customer Service, Order Administration, Sales
segments, cross functional teams, regional partners) to expedite the resolution. To consistently meet average productivity targets on transactions on a daily basis To handle simple and complex requests, products, systems and accounts with advanced
knowledge of process and systems. To display strong process and system knowledge to independently resolve difficult requests
and escalations. A keen planner with expertise in maintaining streamlined functioning of process operations
and enhancing operational efficiencies; monitoring and ensuring compliance to the agreed SLAs
Troubleshoot and resolve queries and issues. Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes.
Handling a team of 12 people
Additional Professional Activities & Initiatives:
Worked on standardizing the training modules. Sending various business reports to Process. Have been a part of various brainstorming sessions for different Customer Satisfaction
Projects. Trained new hires to come up the learning curve. Training SPOC for usage of tools like SAP, Siebel etc to new joiners.
Achievements
Trained new hires. Part of “Operation Excellence Project” - (Prepared training video’s & modules) Received great going award, also received quarterly performance award and in Agilent
Technologies for being the topmost productive member of team.
Interface’s worked on
Siebel SAP CRM SAP-ECC Outlook MS Word MS excel
ACADEMIC QUALIFICATIONS MBA from Shobhit university (supply chain management) in 2015 B.com (Pass) from Chaudhry charan singh university ,Meerut in 2011 Secondary School Examination from UP. board in 2008 Senior School Examination from U.P. board in 2006 Basic Computer course and internet browsing.
PERSONAL DETAILS
Date of Birth: 16 November 1987 Father’s Name: Musharraf ali Language Known: English, Hindi, Urdu Residential Address: J-23, uttam nagar west New Delhi-110059
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Place:- Mohd. Atif
