Mumbai dabbawalas.pptx
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Group Members :Nikhilesh MoharirKamlakar ghogaleKunal tambeSanket parabYogesh poteMahesh jagdale
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It was the time when India was under the British rule.
British people who came to the colony did not like the local food.
A Parsi banker employed a person to bring home-made food tosite of work.
His colleagues too liked this idea and started availing this service.
Started a lunch delivery service with about 35 men.
Registration of NMTBSA
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FOUNDER OF DABBAWALASYSTEMHon. Mahadu Havaji Bacche
*Educated only up to Class 2*Started the Dabbawala System
with a handful of 35 Dabbawalain 1890
Hon. Dhondiba Medge
*Educated only up to class 4
*Framed the Rules andRegulations of Dabbawala
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History : Started in 1890
Charitable trust : Registered in 1956
Education : 85% Illiterate 15% Class 8 pass/fail.
Total area coverage : 60 Kms to 70 Kms ( Virar Churchgate , Kalyan/ Panvel CST)
Employee Strength : 5000
Mukadams : 635
Number of Dabbas : 2,00,000 Dabbas i.e. 4,00,000 transactions every day.
Time Taken : 3 hrs
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Error Rate : 1 in 16 milliontransactions
Six Sigma performance(99.999999)
Technological Backup : Nil.
Cost of service - Rs. 250 -300/month ($ 6.00/month)
Standard price for all(Weight, Distance, Space)
Rs. 30 Crore. approximatelyAnnual Turnover.[5000*12*5000=30,00,00,000]
No strike record as each
one a share holder.Earnings - 4000 to 5000 p.m.per Dabbawala.
Diwali bonus: one months
salary by customers.
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Zero % fuel
Zero % moderntechnology
Zero % investment
Zero % Disputes99.9999%
performance
100 % CustomerSatisfaction
Food is taken fromhome or mess and
is delivered atoffice.
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DISCIPLINE: Wearing White Cap during business hours.
Reporting to duty on time.
Behave properly and respect the customers.
Carry Identity Cards.
WOMEN: Mrs. Bhikhubai of Kandivali
Mrs. Anandibai of Borivali
Mrs. Parvatabai of Karale (Ghatkopar)
Mrs. Laxmibai Bagade of Santa Cruz
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11% students15%
businessmen
36%government
sector
38% privatesector
employee
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NMTBSAExecutive Committee
(5 members)
Teams of 20-25 headed by
a group leader
Individual Dabbawala s workload:
Collect from home35 tiffins
Delivery at office35 tiffins
Return empty tiffins to home35 tiffins
Dabbawalas operate in group of 25 30 ,headed by a group leader.
In one segment there are more than onegroup.
A flat organization.
Decisions are taken on the spot.
Everyone is a share holder.
Even the president and other high ups alsowork.
Mini government meets every month to help ,guide and sort difference.
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VICE PRESIDENT
GENERAL SECRETARY
TREASURER
MEMBERS ( 5000 )
MUKADAM
13 MEMBERS
DIRECTORS ( 9 )
PRESIDENT
The present President of the association is
Raghunath Medge.
Nowadays, the service often includes
cooking of food in addition to the delivery.
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VLP
A 3
RESIDENT STATION CODE .
E.g. Vile Parle
DESTINATION
PICKUP GROUP
CODE[USE OF COLOURS IN CODES]
DESTINATION
ADDRESS CODE[ABBREVIATION OF BUILDING]
FINAL
DESTINATION[DETAIL SPECIFICATION
FLOOR/ OFFICE NAME,
PERSON]
RESIDENT STATIONPICK UP CODE
[USE OF COLOURS IN CODES]
E.g. Andheri.
DESTINATION
STATION CODE
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Grant Road
(12)
Church Gate
(1-10)
Lower Parel(14)
2
3
7
4
5
6
Distribution
By Carriers
at lunchtime
To offices
Point of
Aggregation
And Sorting
C DB
A E
Collection from home
1
Supply Chain : FLOW LOGIC
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This time period is utilized for collecting Dabbasfrom different places around Andheri.
9:30AM to10:30AMAndheri
This time period is actually the journey time. TheDabbawalas load the wooden crates filled with tiffin ontothe luggage or goods compartment in the train.
10:34AM to11:20AM
Andheri Station
At this stage, the unloading takes place at thedestination station. Dabbas are delivered by cycle ,hand card or even walk.
11:20AM to12:30PM Church
Gate Station
Dabbawalas carry their food with them. Area wise theysit together and have their lunch.
12:30PM to1:00PM Lunch
Time
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Here on begins the collection process where theDabbawalas have to pick up the Dabbas from the
offices where they had delivered almost an hourago.
1:15PM to 2:30PM
At All DestinationStations
Usually, since it is more of a pleasant journeycompared to the earlier part of the day, theDabbawalas lighten up the moment with merrymaking, joking around and singing.
2:48PM to 3:30PM
This is the stage where the final sorting anddispatch takes place. The group meets up atorigin station and they finally sort out the tiffinsas per the origin area and the empty Dabba isdelivered at the respective residence. The actualaddress of the residence is not mentioned on theDabba it is remembered by the Dabbawalas.
3:30PM to 4:00PMAt All Origin
Stations
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Dabbawalas got ISO 9001: 2000for excellence in services.
Certificate accredited by The
Joint Accreditation System OfAustralia And New Zealand JASANZ.
The Indian consulting firm T. G.Solutions coordinated theprocess of getting thecertificate.
Most Dabbawalas do not knowwhat ISO stands for.
The only thing that aDabbawala know is thatError is Horror.
Dabbawalas work with greatefficiency without caring forany certificates.
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Dabbawalas were invitedto collect the six sigma
certificate they did notknow what it is made of
Gold or bronze.The certificate is lying in
cupboard eating dust.
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Star TV hired the services of Dabbawalas to distribute thepamphlets of Amitabh Bacchan anchored KBC reaching 2 lakhsMumbaikars in just 4 days.
Maharashtra government propagates HIV awareness thoughDabbawalas channel.
Campaigns done for many companies in Mumbai.
Dabbawalas are the fastest and most economic method to reachthe nook and corner of Mumbai.
This brings additional earning for Dabbawalas.
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Only investment is the hard work , honesty , promptness and timemanagement.
Low cost offices.
Very cheap hand cart.
Easy to maintain cycles Fuel is free air - (God given fuel).
Use public space for sorting.
No IT or HR department.
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Keep Extras For Fault Tolerance.
For every 20 Dabbawala there is one extra Dabbawala like cricket team.Know The Implication Of Failure.
Build Your Services Around Existing Infrastructure.
Abandon Bad Customers
Strike Means Suicide - Labor Means Life.
Dabbawalas have never gone on strike since inception for 116 years!
Penalize Employees For Non Compliance.
Do Not Transfer Your Employees Very often
5000 Dabbawalas remember the address of 2 lack customers by heart
Keep Your Employees Emotionally United
High Salary Alone Can Not Retain Employees.
Be Humble And Do Not Boast Your Success
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There are 2-3Dabbawala groups in
each segment.
Dabba collection isgroup- wise but
transportation isshared with other
groups.Competition is onlyup to collection.0
Profit is shared
equally withineach groupafter deducting
expenses.
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For 116 years , Dabbawalas did not touch technology - yet got sixsigma and ISO.
Today mobile phones are used to communicate mostly incoming.
Website & SMS used to get more customers & give information.
But logistics is still manual.
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Team work
Time
management
Innovation
Customerrelationship
management
99.99%
QualityPerformance
Logistics And
Supply chainmanagement
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STRENGTHS
High team spirit, co-
ordination, simplicityin the organization.
Low operation cost
Customersatisfaction
Time Management
WEAKNESSES
Lack of education
mostly illiterate High dependency on
local trains.
OPPORTUNITIES
Expanding to othercities
Booking of servicesthrough SMSs and
internet.
Wide range ofPublicity
Catering
THREATS
Many Caterers alsooffer tiffin services
Food Courts at Mallsare growing rapidly
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THANK YOU