Pengamalan Norma Baharu Perkhidmatan Digital

25 OGOS 2020

DEWAN CINDAICYBERVIEW LODGE SPA & RESORT

DR. SITI ISTIANAH MAHDZUR

SME PENGURUSAN STRATEGIK ICT SEKTOR AWAM& ARKITEK EA SEKTOR AWAM

| Certified TOGAF® 9.1 | Certified COBIT®5 |

CITA-A (Solution Architect) | CITA-A (Business Architect) | CITA-A (Business Technology Strategy) | CITA-F (IT Architecture Core)

PENGAMALAN NORMA BAHARU

Add Your Footer Here 2

3

PENGAMALAN NORMA BAHARU

4Sumber : Dewan Bahasa dan Pustaka

langkah bagi mempermudah dan mempercepatkan urusan

berkaitan perkhidmatan kepada rakyat – MJM 22 April 2020

RAKYAT termasuk PENJAWAT AWAM

KERAJAAN DIGITAL

PERKHIDMATAN DIGITAL

Add Your Footer Here 5

6

Government designed and operated to take advantage of digital data

as an integrated part of governments’

modernisation strategies to create public

value that improve citizen satisfaction in

service delivery, enhance economic

competitiveness, forge new levels of

engagement and trust, and increase

productivity of public services.

“Digital Government”: Malaysia’s context

Digital Government facilitates digital economy through its policy, that will create demand for the industry, to foster

links between government and industry and to eliminate market failures, build expertise, provide services, and for the

adoption of emerging technologies in various sectors

KERAJAAN DIGITAL

Sumber : PKPA Bil. 1 Tahun 2020 : MyGovEA

Kerajaan yang menjalankan fungsi perkhidmatan awam dengan memanfaatkan data digital

sebagai tunjang utama dalam strategi memodenkan

penyampaian perkhidmatan bagi memenuhi ekspektasi

rakyat dan pembaharuan pentadbiran organisasi serta

meningkatkan daya saing ekonomi, meraih kepercayaan

institusi dan meningkatkan produktiviti perkhidmatan awam.

FOKUS STRATEGI PENDIGITALAN SEKTOR AWAM 2021-2025

7

PUBLIC SERVICE DIGITALISATION STRATEGY 2021-2025

Full advantage of Intelligence Data

Agile governance

Driving inclusive and integrated digital services

Optimise the value of secured shared services

Enhancing the competency and

skills of human resource

PELAN STRATEGIK PENDIGITALAN SEKTOR AWAM 2021-2025

LANDSKAP SEMASA PASCA COVID-19

Add Your Footer Here 9

CHANGES IN

LIFESTYLE

POST COVID-19

Empower

The People

Propel

Businesses

Stimulate

The Economy

Supporting the economy

to operate in the New Normal

via 3 thrusts

Digital Learning

Executing Transaction

Services

Working From Home

Digital Government New

Form of Delivery

Supporting the citizen well

being in the New Normal

S H O R T - T E R M E C O N O M I C

R E C O V E R Y P L A N

Prime Minister of Malaysia

In a special interview broadcasted by RTM, Astro Awani, TV3 and BernamaTV

Saturday, April 25 2020PENJARAKAN SOSIAL

PERUBAHAN GAYA HIDUP PASCA COVID-19

PUBLIC SECTOR ARCHITECTURE

D I G I T A L S E R V I C E

S e n s o r / I o T

W e a r a b l e s

M o b i l e

O n l i n e

E N D - T O - E N D

C o m m o n S e r v i c e s :

1 . R e g i s t e r / A p p l y

2 . A p p r o v e

3 . A p p e a l

4 . N o t i f y

5 . P a y

6 . D e l i v e r

7 . A c k n o w l e d g e

8 . C e r t i f y

… e t c

C I T I Z E N C E N T R I C

C A S H L E S S

e P a y m e n t

e W a l l e t

S U S T A I N A B L E & R E S I L I E N T

S e c u r e d C l o u d

C y b e r S e c u r i t y

P r i v a c y & T r u s t

D e b i t / C r e d i t

PERUBAHAN REKA BENTUK SISTEM & TEKNOLOGI

MyGovUC

TECHNOLOGY TRENDS BEYOND 2020

12

DigitalOps

13

Future Design Multiexperience

14

15

16

RESPON KERAJAAN

RESPON PENTADBIR MyGovUC

Add Your Footer Here 17

Komunikasi Bersepadu Kerajaan (MyGovUC)

18

MyGovUC have to make sure everything is running smoothly especially email and video conference

P e r k h i d m a t a n K o m u n i k a s i d a n K o l a b o r a s i B e r s e p a d u

E-MEL

SISTEM PENGURUSAN IDENTITI

PERSIDANGAN VIDEO DAN AUDIO

PERKONGSIAN MAKLUMAT

E-MEL

E-MEL

INSTANT MESSAGING

19

VIDEO & VOICE

MOBILITY

MOBILITY

DIRECTORY SERVICES

DATA

DATA

PRESENCE - ID

SECURED

ENVIRONMENT

DATA

E-MEL

Unified

Communication

20

Pentadbir Agensi

(E-mel & komunikasi

bersepadu)

Pentadbir MyGovUC

TULANG BELAKANG PENGHUBUNG

KERAJAAN & PENJAWAT AWAM DENGAN

PELANGGAN KERAJAAN

G2C | G2G | G2E | G2B

21

TONGGAK PENDIGITALAN

NEGARA

22

[Khamis, 4 Jun 2020]

PENCIPTA SEJARAH

23

[ Sabtu, 15 Ogos 2020 ]

PELOPORPEMBANGUNAN

NEGARA

KESEIMBANGAN KEHIDUPAN BEKERJA WORK-LIFE BALANCE

24

PENDOKONGKEBAHAGIAN

KELUARGA &

KEMAJUAN KERJAYA

25

workplace creativity, ideas and collaboration

a time-consuming and draining commute

workplace social connections

travel-required meetings outside the office

THE ABSENCE OF

https://www.forbes.com/sites/michaelbernick/2020/03/16/remote-work-and-best-practices-the-coronavirus-workplace-series

THE SUPPORT OF PEMUDAHCARA

PENGAMALAN NORMA BAHARU

BEKERJA

PENCAPAIAN YANG MEMBANGGAKANNorma Baharu MyGovUC

Add Your Footer Here 26

9 , 4 9 3

Instant Messaging

Audio Calling

Video Calling

Presence

Desktop Sharing

Remote Desktop

File Sharing

Schedule a Meeting

I N T E G R AT E D D I G I TA L C O M M U N I C AT I O N

F E B R U A R Y

9 0 , 5 1 7 A P R I L

5 9 , 6 2 2 M E I

SfB usage has increased significantly

953.5%

Provide digital platform to communicate with private sector and within

organization through digital means

NORMA BAHARU PENYAMPAIAN PERKHIDMATAN KERAJAAN

NORMA BAHARU PENYAMPAIAN PERKHIDMATAN KERAJAAN

Provide digital platform to communicate with private sector and within

organization through digital means

MySejahtera application & Malaysian

National Security Council (MKN)

answer the public's question of covid-

19 issues

JAWI started a new norm by having an

online marriage ceremony (akad

nikah).

Hospital Putrajaya is using SfB for their

virtual clinic. Schedule patient will be given

SfB link to see a doctor for their

appointment to replace traditional way

Meeting virtually at agency

level with KSU/Head of

Department

Most of the discussion are

organized virtually internally

and between agencies

agencies organized

online training

I N T E G R AT E D D I G I TA L C O M M U N I C AT I O N

NORMA BAHARU PENYAMPAIAN PERKHIDMATAN KERAJAAN

C O M P R E H E N S I V E D I G I TA L T R A N S A C T I O N S E R V I C E S

Digital transaction services involving permissions, licences or information between the government and public

9 , 1 0 1 ( 8 8 % ) O N L I N E

2 , 9 6 1 ( 2 9 % ) E n d - t o - E n d *Services

https://malaysiabiz.gov.my

One-Stop CentreBusiness Community

Note :* Data as of April 2020

TERIMA KASIH