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Skype for Business

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APA ITU SKYPE FOR BUSINESS1

KELEBIHAN SKYPE FOR BUSINESS2

CIRI - CIRI SKYPE FOR BUSINESS3

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AGENDA

DEMO SKYPE FOR BUSINESS

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Gabungan IM, panggilan audio, panggilan video dan

perkongsian fail serta kolaborasi dalam satu pakej.

APA ITU SKYPE FOR BUSINESS

IM

AUDIO

VIDEO

KONGSI

FAIL

PRESENT

SKYPE

MEETING

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KELEBIHAN SKYPE FOR BUSINESS

Berhubungdengan

sesiapa sahaja

Mudahuntuk

digunakan

Berkolaborasisehingga 250* orang dalam

satu masa

Penjimatankos dan

masa

*Bergantung kepada network bandwidth

Perkongsianfail sehingga

500MB

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INSTANT MESSAGING

PRESENCE

DESKTOP

SHARING

REMOTE

DESKTOP

FILE SHARING

SCHEDULE

A MEETING

AUDIO

CONFERENCING

VIDEO

CONFERENCING

CIRI-CIRI SKYPE FOR BUSINESS

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DEMO SKYPE FOR BUSINESS

Daftar masuk Skype for Business

Menguruskan Profil

Menguruskan Contact

IM dan audio,video conferencing

Skype Meeting

Skype Mobile

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Cetified Cameras : Skype for Business (SfB)

* Sumber adalah daripada https://partnersolutions.skypeforbusiness.com/solutionscatalog/all

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Features Desktop Mobile

Remains sign in Yes Yes

Audio/ Video Conferencing Yes Yes

Instant messaging Yes Yes

Publish and view status Yes Yes

Search Address Book Yes Yes

Share desktop Yes No

View shared desktop/ program Yes View shared program only

Share PowerPoint slide Yes Yes

DESKTOP VS MOBILE

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COMPONENT REQUIREMENT

FeatureComputer and processor Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureMemory 2 GB RAM

FeatureHard disk 3.0 GB of available disk space

FeatureDisplay PC: 1024 x 768 1024 by 768 screen resolution

FeatureGraphics Hardware

•Support for Microsoft DirectX 9 application programming interface (API)

•Minimum of 128 megabytes (MB) graphics memory

•Windows Display Driver Model driver

•32 bits per pixel capable format

FeatureOperating system

Windows 10, Windows 8.1, Windows 8, or Windows 7 Service Pack 1, Windows Server 2016,

Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2.For the best

experience, use the latest version of any operating system.

FeatureBrowser The current version of Internet Explorer, Microsoft Edge, Safari, Chrome, or Firefox.

Feature.NET versiondot NET version Requires .NET 4.5 CLR.

FeatureData and voice Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureVideo source USB 2.0 video camera

FeatureMeetings Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureDevices Standard laptop camera, microphone, and speakers.

Prerequisite SFB for Windows

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Prerequisite SFB for MAC

COMPONENT REQUIREMENT

FeatureProcessor Intel processor, Core 2 Duo or higher

FeatureMemory 2 GB RAM

FeatureHard disk 1.5 GB of available hard disk space

FeatureDisplay 1280 x 800 1280 by 800 or higher resolution

FeatureOperating system Mac OS X 10.11 El Capitan or later

FeatureBrowser Safari 5 or later

FeatureVideo Compatible webcam

FeatureVoiceCompatible microphone and speakers, headset with

microphone, or equivalent device

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Type Protocol Source Ports Destination Ports Encrypted Purpose

TCP SIP/TLS Any 443 Yes Access Edge

TCP PSOM(TLS) Any 443 Yes WC Edge

TCP RTP Any 50,000 – 59,999 Yes AV Edge

UDP RTP Any 50,000 – 59,999 yes AV Edge

UDP STUN/MSTURN Any 3478 Yes AV Edge

TCP STUN/MSTURN Any 443 Yes AV Edge

TCP HTTP Any 80 NO Access Edge

UDP DNS Any 53 NO Access Edge

TCP RTP 50,000 – 59,999 Any Yes AV Edge

UDP RTP 50,000 – 59,999 Any Yes AV Edge

UDP STUN/MSTURN 3478 3478 yes AV Edge

TCP STUN/MSTURN Any 443 Yes AV Edge

TCP

HTTP

SIP/TLS Any 80 NO Reverse Proxy

TCP HTTPS Any 443 yes Reverse Proxy

TCP SRTP 5350 - 5389 5350 - 5389 Yes Peer to peer application

sharing

UDP SRTP 5390 - 5429 5390 - 5429 Yes Peer to peer audio traffic

UDP SRTP 5430 - 5469 5430 - 5469 Yes Peer to Peer video traffic

TCP SRTP 5470 - 5509 5470 - 5509 Yes Peer to peer file transfer

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Prepared by :

Khairizan Tarmizi Bin Taufek

MCS, 1GovUC Operation Team

1GovUC Skype For Business

Technical Troubleshooting Guide

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Unable to sign-in • Possible solution:

1. Enter correct credential (username and password)

2. Ensure already subscribed to Package C in IPMS Portal

3. Reset password to default and retry login

1GovUC Skype For Business

Unable to sign in

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Computer time not correct • Possible solution:

1. Set PC time and date to follow Sirim real time (https://mst.sirim.my)

2. Set PC time to follow UTC 08:00 Kuala Lumpur, Singapore setting

1GovUC Skype For Business

Unable to sign in

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DNS configuration • Possible solution:

1. Open CMD and run ipconfig /flushdns

2. Close SFB and delete user SIP profile in C:\Users\<userprofile>\AppData\Local\Microsoft\Office\15.0\Lync and relogging.

1GovUC Skype For Business

Unable to sign in

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Unable to search address book • Possible solution:

1. Set PC time and date to follow Sirim real time (https://mst.sirim.my)

2. Set PC time to follow UTC 08:00 Kuala Lumpur, Singapore setting

3. Close SFB and delete user SIP profile in C:\Users\<userprofile>\AppData\Local\Microsoft\Office\15.0\Lync and relogging.

1GovUC Skype For BusinessUnable to search address book

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Unable to perform audio/ video/ presentation/ send items

• Failed due to network issue

• Possible solution:

• Make sure internet network is good, strong and consistent

• Make user microphone and speaker available if unable to perform audio/ video.

• Ensure all ports required for SFB are opend on agency network/ firewall. Refer to list of ports required accordingly provided for UC Admin.

1GovUC Skype For Business

AV/ Presentation/ send items issue

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Unable to perform SFB conferencing • Possible solution:

• Make sure internet network is good, strong and consistent

• Ensure all ports required for SFB are opend on agency network/ firewall. Refer to list of ports required accordingly provided for UC Admin.

1GovUC Skype For Business

Conferencing issue

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Unable login Skype For Business Mobile from iOS device

• Possible solution:

• Navigate to www.1govuc.gov.my/muat-turun thru mobile device

• Install certificates Root CA from TM and Enterprise Trust

1GovUC Skype For Business

Mobile iOS issue

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• Check installed certificates in mobile • Navigate to Setting > General > About > Certificate Trust Settings

• Enable TM Applied Business Root Certificate

1GovUC Skype For Business

Mobile iOS issue

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TERIMA KASIH