CURRICULUM VITAE
Name : Jane Nakasagga
Nationality : Ugandan
Mobile +971524098491
Emails :[email protected]
Date of birth :28/04/1990
Gender :Female
Marital status :Single
Religion :Muslim
Language Proficiency: English and Arabic
Visa Status :Employment (under cancellation process)I wish to attain suitable position in an esteemed organization and wish to use all my constructive abilities and
desires to make my career by enhancing my quality of work as demand to achieve the desired result.
Work Experience
Position :Training coordinator
Period : From 20th June 2015 until 9th May 2016.
Company : Haward Technology middle East Abu Dhabi
Responsibilities
1. Telemarketing all the courses on the training schedule , budget and plans
as well as making all the clients research and I was awarded the top caller
of the month as of January 2016 and I was honored the miss congeniality
2016.
2. Works closely with the program Manager in communication regularly to
oversee needs assessment surveys, focus and evaluation process. Confers
with the program manager regarding decisions with budgetary
implications.
3. Gathers information, content, personnel and evaluations; Determine training
audience and their knowledge and skills training needs.
Identifies appropriate training methods for target audience
Identifies trainers, facilitators and co- facilitators
Conducts training evaluation, passes out and collects follow up
evaluations.
4. Communicates and coordinates program specific information, coordinates
process and program evaluations, works directly with curriculum
developer- communicates content needs and changes.
5. Manages on - site logistics, makes sure all arrangements are made for
participants and trainers with appropriate travel, lodging and rental cars.
6. Communicates with venue/ hotel staff, Makes sure scheduled training
breaks work with the facility’s meal schedule.
7. Updating data in the Infosys, daily, weekly and monthly reporting.
8. Meeting my daily target by making outgoing, incoming, useful and
successful calls as well as sending emails and follow ups.
9. Answering telephone inquiries promptly and professionally and
transferring calls on as well as Providing information and literature about
the company and training courses through telemarketing.
10. Dealing with and resolving delegates’ complaints and queries before,
during and after the course.
11. Managing the course event and running the course as programmed by the
company as well as opening and closing the event by representing the
company.
Position : Customer Care representative
Period :April 2014 to June 2015
Company : Ansaf supermarket Fujairah, UAE
Responsibilities
Introducing the new items to our customers
Making sales and balancing the day’s sales visa vie the tickets issued
Stock taking cash handling
Closing and opening of the till
Writing daily coaching messages laying out the right selling behavior for up
selling and customer satisfaction that should be followed on a daily basis
Position : Customer Care Clark
Period : 2012 to 2014
Company : Uganda Telecom
Responsibilities : Arranging and replenishing of stock
Assisting customers with issues regarding their connections
Introducing the new items to our customers
Making sales and encouraging new clients to join our Network.
Inviting in new guests who would later become customers
Acting with utmost integrity during my work
Additional Qualities and Skills
Computer skills
Dedicated, Team oriented and team player
Impeccably groomed
Good organizational and time management
Able to adapt to flexible work timings
Friendly, genuine and open attitude
Ability to work individually and as a team
Ability to interacting with people in a challenging environment
Excellent communication and listening skills
Able to adapt to unexpected situations and dealing with them
Creativity and decision making
Ability to remain calm.
Academic Qualifications
Bachelors degree in Administrative and secretarial science (BAS) Kyambogo University 2009-2012
Certificate in Computer Application Skills (CCA) Makerere University 2008
Uganda Advanced Certificate of Education (UACE) 2006-2008
Uganda Certificate of Education (UCE) 2002-2005
Universal Primary Leaving Examination 2001
Referees and transcripts are available upon request.
Declaration
I hereby declare that the above given information is true, correct and complete to the best of my
Knowledge and belief.
Jane Nakasagga Place: Abu Dhabi