PressGaney Surveys
January-June2016
Positive51%
Negative25%
Neutral12%
Mixed12%
PatientComments
Comments: 186
OverallWaitTimes31%
PhysicianCommunication17%
PhysicianWasRushed2%
PhysicianWasRude3%
CheckIn/CheckOutWait&Process6%
Parking/Valet/Traffic11%
WaitingRoom2%
EducationofResident/Fellow
2%ReschedulingofAppointments
9%
LanguageServices2%
MedicationNotUpdated
2%
CallCenter5%
RudeSupportStaff/Management
5%
Marketing/Communication3%
EquipmentSterilization
2%Billing2%
NumberofComplaints
TotalComplaints:65
OverallWaitTimes31%
PhysicianCommunication17%
PhysicianWas
Rushed2%
PhysicianWasRude3%
CheckIn/CheckOutWait&Process
6%
Parking/Valet/Traffic11%
WaitingRoom2%
EducationofResident/Fellow
2%
ReschedulingofAppointments
9%
LanguageServices2%
MedicationNotUpdated
2%CallCenter
5%
RudeSupportStaff/Management
5%
Marketing/Communication3% EquipmentSterilization
2%Billing2%
NumberofComplaints
TotalComplaints:65
PressGaney Surveys
ProviderRatings
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
QualityofCommunication
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ProviderExplanationofProblemorCondition
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ProviderListenedCarefullytothePatient
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Patient'sUnderstandingoftheirTreatmentPlan
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
1
2
3
4
5
6
7
8
9
10
11
12
13
14
TheProviderKnewImportantInformationAboutthePatient'sMedicalHistory
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
TheProviderShowedRespectforWhatthePatienthadtoSay
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
1
2
3
4
5
6
7
8
9
10
11
12
13
14
TheProviderKnewImportantInformationaboutthePatient'sMedicalHistory
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ProviderSpentEnoughTimeWithPatient
75% 80% 85% 90% 95% 100%
LikelihoodoftheClinicBeingRecommendedtoOthers
66% 68% 70% 72% 74% 76% 78% 80% 82% 84% 86% 88%
AccesstoCare- 3Month
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ProviderRating
MedicationConcerns
0% 10% 20% 30% 40% 50% 60% 70%
January
February
March
April
May
June
Weighted6MonthAverage
January February March April May June Weighted6MonthAverage
NationalAverage 46% 47% 48% 48% 48% 48% 47%
UMP 46% 50% 49% 52% 65% 48% 50%
Didtheteamaskaboutyourmedications?
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