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Page 1: Syed Farrukh

SSYEDYED F FARRUKHARRUKH H HUSAINUSAINMobile : +971-501-27-9868

Email: [email protected]_____________________________________________________________________________________

CAREER ABRIDGEMENTCAREER ABRIDGEMENT A competent professional with 12 years of cross-functional experience in Operations,

Recruitments & Project Management. Proficient in managing the complete gamut of tasks involved in recruitment - End to

End Hiring cycle, Client interfacing frontline activities, sourcing, screening, short listing the resumes, scheduling & conducting interviews and negotiating salaries.

Well versed in hiring life cycle management and effective management of processes with respect to SLA and quality guidelines for entry & middle management level.

A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.

Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning.

KEY FUNCTIONAL STRENGTHSKEY FUNCTIONAL STRENGTHS

Project Management

Coordinate management activities of various projects to obtain strategic business and other organizational objectives.

Managing end to end Statement of work (SOW) activities like preparing the response, tracking for approval, project related information etc through Portal.

Single Point of Contact (SPOC) for all the PMO related activities for multiple projects within Telstra SAP HCM Implementation.

Report to the Project Delivery Head as well as dotted line to the Tower head of SAP Implementation projects.

Manpower Sourcing

Managing Hiring activity cycle through Vendor\ Staffing partners, Radio \ Print Ad responses, employee referrals, Job Portals, Job Fairs, campus recruitment & other marketing initiatives.

Negotiating salaries, generating offer letters and managing post offer documentation, MIS reporting, organizing induction program for the new joiners, Background Check & managing the entire requisition life cycle.

Aligning business and customer requirements with the hiring strategy of the organization, ascertaining manpower requirements based on key skill sets, Compensation & Benefit Analysis, and job profiling.

Process Management

Managing and monitoring processes End to End with overall functioning, identifying improvement areas and implementing measures to maximize customer satisfaction level.

Creating & implementing workflows to facilitate structured support in all areas and issues.

Achieving goals for productivity and effectiveness as defined in operational and financial plans.

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Relationship & Vendor Management

Managing customer centric operations & ensuring customer delight by achieving delivery & service quality norms in the organization.

Attending to clients’ concerns & complaints and undertaking steps for resolving them. Maintaining cordial relations with customers to sustain the profitability of the

business. Liaising with both external vendors & internal stakeholders to provide a smooth

process. Manage Vendors (Staffing & Operational), develop & maintain positive relationship. Ensure that all the Legal requirements are met with regards to Vendor Management. Conduct Vendor On-boarding, Off-boarding and maintain a repository of the

background checks of the vendor staff. Conduct periodic review of SLA’s with the Vendor. Revisit KPI’s with the Project

Managers to improve performance.

CAREER CONTOURCAREER CONTOURGulf Confectionery & Biscuit Company LLC.Designation: Manager – Recruitment & SalesLocation: Dubai, U.A.E.March 2015 – Present

Responsibilities:

Provide End to End Recruitment support for the organization. Additional responsibility of overlooking the sales across UAE & MENA. Provide front line support to the recruitment team and hiring managers as required

for the recruitment and selection of executive positions and efficiently perform all recruitment activities (e.g. short listing, telephone interviews, face to face interview and assessment, salary negotiation, etc.) 

Reduce overall recruitment agency spend by developing the Employer Brand via creating new corporate careers site, creation of LinkedIn home page, a careers site and other social media channels.

Partner with Hiring Managers to create and review job requisitions, defining and validating key position requirements (i.e. education, experience, technical competencies etc.), In accordance with all policies and standards and within agreed time frames for all positions.

Implemented a new Applicant Tracking System to deliver an improved experience for hiring managers and provide a platform for the recruitment team to deliver additional direct hires.

Manage successful candidates: Offer stage, Negotiation, Acceptance, Reference checks, Relevant documents to be collected and submitted and ensure visa/work permit in place so candidate can commence employment.

Yardstiq Global Solutions Pvt. Ltd. Designation: Operations Manager Location: HyderabadJuly 2012 – January 2015

Responsibilities:

Managed a Team of 3 lead recruiters with 10 recruiters assigned under them. Managed and monitored clients like Sogeti & Cap Gemini, ICC, J&J Group, GE, Becton

& Dickinson, Coke, Horton Works, State of VA & NJ, USDA.

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Provided leadership for full life-cycle recruiting efforts, and developing and guiding the technical recruiting staff.

Conducted regular meetings, and coach and mentor recruiters to achieve professional success.

Provided creative solutions to challenging recruiting issues. Implemented strategies to ensure a rapid response to all requirements, and improve

overall quality of service. Responsible for analysis sessions, requirement gathering and writing job

specifications and functional design documents for enhancements and customization of job descriptions.

DBOI Global Services Pvt. Ltd.Designation: Assistant Vice President – PMOLocation: Bangalore, IndiaApril 2011 – April 2012

Responsibilities:

Responsible for end-to-end execution of hiring for following teams - Application Support, Production Support, Project Management & Technical Architecture.

Individual contributor facilitating PMO tasks across Bangalore, Mumbai & Jaipur. SPOC for all Vendor Management & Managed Services related tasks. Support new Projects as & when it comes in IES Offshore Hub. Support GT – India Service Centre COO in all COO Services functions. In charge of the Full Life Cycle of the GT ISC Recruiting Process. End to End responsible for carrying out COO Services functional as horizontal function

for Entire GT – India Service Centre. Working with HR team and Business Heads for Talent acquisition. Decrease time to fill open positions by utilizing all available resources to source,

qualify, recommend and recruit top talent. MIS reporting to management. Manage the hiring process and streamline the same regularly. Ensuring adherence to the hiring of only approved positions. Close interactions with the business stakeholders to understand the needs and align

the hiring accordingly.

Mphasis An HP Company Pvt. Ltd.Designation: Delivery Module Lead – Project Management Office (PMO) Location: PuneApril 2010 – April 2011

Serve as liaison between IT and business client in critical, high-visibility HCM implementation.

Resource planning & co-ordination. Ensure all the offshore & onsite resources are 100% utilized.

Ensure that billing is done on time for the milestones that have been completed and make sure that accruals are done within the specified window.

Work closely with the Business Excellence team and help in co-ordination and conduct of process audit.

Created & maintaining the repository for the projects this includes the End to End Project activities and information.

Handle the Project closure formalities by giving the necessary updates and metrics to the Business Excellence Team and helping them with the timely closure of the Project.

Designation: Unit Manager – Recruitment Location: PuneRole & Responsibility: September 25th ‘06 – April 2010

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Job Profile: Hiring, Sourcing & Strategy

Manage the entire Hiring and Sourcing operations and manage a Team of 7 members. Define hiring delivery metrics, hiring policies, and create an effective delivery model

with defined timelines, controlled costs, Quality of Hires, monitor and control early attrition and improve Client Relations.

Strengthen the internal employee referral program and create a competitive channel mix with focus on low cost hiring.

Handle campus recruitment for south India, plan and implement strategies for recruitment.

Deloitte India from November 2005 till March ’06.Designation: Senior Analyst – US HR Recruitment ServicesLocation: Hyderabad, Andhra Pradesh.

Responsibilities:

Sending CRIS reports at various intervals with status of Background Investigation (BI). Respond to emails/voice mails within 24 hours of receipt. Participate on Regional Recruiting Calls – provide R10 updates, areas of

improvement. Facilitate BI calls on a weekly basis to open a channel of communication between the

Recruiter and R10 to discuss issues on the Background Investigation. Solicit feedback regularly to ensure terms of Service Level Agreement (SLA) are met. Send report of “Action Taken” weekly to Regional Recruiting Directors. Maintain and update Ready Reckoner (RR) for distribution at a moment’s notice. RR

will be sent to the Regional Recruiting Directors weekly. The RR is a snapshot of activity on each candidate for the region.

Batch and send to the designated regional contact, on a weekly basis, employment applications for individuals who have accepted offers, regardless of start date.

Genpact India from February 2001 till November 2005Designation: Process Associate – Collections CoE (BPO)

Responsibilities: Extensive knowledge of US regulations related to banking sector including the Fair

Debt Collections Practices Act (FDCPA). Floor walking and handling of escalated calls. Prepare assessment for the team and organize Conference Calls with the clients in

US on process updates & promotions. To ensure that the daily, weekly & monthly reports of the unit are sent on time to all

the unit heads and to the client. Make the daily dashboards and other metric reports for the agents and for the unit. Conducting De-Brief sessions post log off with the team to ensure that everyone is on

the same page about the process updates & Critical to Quality (CTQ`s). Having one on one’s with the team to identify agents training needs and helping

them come up the learning curve.

EDUCATION: Bachelor’s degree in Commerce (B.Com) from Osmania University in (1999). Microsoft Certified Systems Engineer (MCSE) from Asset International – A division

of Aptech Higher Diploma in Software Engineering (HDSE) from Aptech Computer Education.