Post on 10-Nov-2021
STREAM C
HARIPERTAMA
NAMA KUMPULAN : IOT KINGSMEN
ORGANISASI : IOT MANAGEMENT SDN. BHD.TAJUK PROJEK : TERMINAL AUTOMATION SYSTEM FOR ACHIEVING OPERATIONAL EXCELLENCEPENJIMATAN PROJEK : RM 460,000 PER ANNUM
A. LATAR BELAKANG PROJEK
i. INDEPENDENT OIL TERMINAL (IOT) MANAGEMENT SDN BHD IS A JOINT VENTURE COMPANY
LOCATED IN KUCHING, SARAWAK.
ii. IOT MANAGEMENT SDN BHD FUNCTIONS AS A TERMINAL OPERATOR, OF WHOM PEFORMS
RECEIVING, STORAGE, HANDLING AND DISTRIBUTION OF PETROLUEM PRODUCTS.
iii. TERMINAL INITIALLY OPERATES FULLY IN MANUAL OPERATIONS.
iv. MANUAL TERMINAL OPERATIONS LED TO UNSATISFACTORY OPERATIONAL EFFICIENCY, APART
FROM HIGH OPERATIONAL COST AND UNDERPERFORMED SAFETY CONTROLS.
v. IMPLEMENTATION AND INCORPORATION OF TERMINAL AUTOMATION SYSTEM (TAS).
B. PUNCA UTAMA MASALAH
i. EXCESSIVE ROAD TANKERS TURNAROUND TIME.
ii. INCONSISTENCY AND INACCURACY OF STOCK INVENTORY RECORDING AND MANAGEMENT.
iii. OBSOLETE EQUIPMENT AND LOW EFFICIENCY OF CRITICAL EQUIPMENT.
iv. HIGH OVERHEAD WITH MANUAL OPERATION.
v. HIGH OPERATING EXPENDITURES.
vi. HSSE CONCERNS – CHEMICAL EXPOSURE OF HAZARDOUS PRODUCTS.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
i. COMPARISON AND EVALUATION ON TERMINAL AUTOMATION SYSTEM (TAS) IMPLEMENTATION.
ii. COST EVALUATION.
iii. RETURN OF INVESTMENT (ROI).
iv. SELECTION OF VENDORS.
v. VENDOR’S SERVICES AND SUPPORT AVAILABILITY.
vi. TECHNOLOGY SUPPORT DURATION.
vii. STOCK MANAGEMENT SYSTEM AVAILABILITY.
viii. MANPOWER OPTIMISATION.
ix. MINIMAL CHEMICAL EXPOSURE.
D. TANDA ARAS
i. ECONOMICAL VALUE.
ii. OPERATIONAL EXCELLENCE.
iii. HSSE IMPACTS.
iv. PROJECT PROGRESS MEASUREMENT, TRACKING AND MONITORING.
v. S-CURVE – PLAN VS ACTUAL.
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
i. ECONOMICAL VALUE ACHIEVEMENT WITH ROI AND REDUCED OPERATING COSTS.
ii. OPERATIONAL VALUE ACHIEVEMENT WITH INCREASED AND OPTIMUM OPERATIONAL EFFICIENCIES.
iii. HSSE VALUE ACHIEVEMENT WITH IMPROVED SAFETY PERFORMANCE AND INTANGIBLE BENEFITS.
iv. OPERATIONAL EQUIPMENT EFFICIENCIES (OEE).
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. OPERATIONAL EQUIPMENT EFFICIENCIES (OEE) DOCUMENTATION AND RECORDING
ii. INCORPORATION OF NEW STANDARD OPERATING PROCEDURES (SOP)
iii. ACCREDITATION OF ISO 9001:2015 & 14001:2015
NAMA KUMPULAN : Q4EU
ORGANISASI : PLUS MALAYSIA BERHAD
TAJUK PROJEK : KELEWATAN MEMASANG PERALATAN KESELAMATAN SEWAKTU
MENJALANKAN TUGAS PENGUATKUASAAN.
PENJIMATAN PROJEK : PENJIMATAN KOS RAWATAN PENGUATKUASA DAN KEKERAPAN
MENUKAR BARANG-BARANG PERALATAN KESELAMATAN
A. LATAR BELAKANG PROJEK
- KELEWATAN MEMASANG PERALATAN KESELAMATAN SEPERTI KUN, BLINKERS DAN LAIN-
LAIN PERALATAN ADALAH DISEBABKAN KESUKARAN MENGAMBIL PERALATAN TERSEBUT DAN
IANYA BOLEH MENYEBABKAN KEHILANGAN NYAWA PENGUATKUASA DAN PENGGUNA
LEBUHRAYA.- KESUKARAN MENGAMBIL PERALATAN BARANG-BARANG YANG BERAT SEPETI FLOOR
JACK, AIR COMPRESSOR BOLEH MENYEBABKAN PENGUATKUASA MENGALAMI SAKIT TULANGBELAKANG ( SLIP DISC )
- PERALATAN JUGA AKAN MUDAH ROSAK KERANA TIDAK DISIMPAN DENGAN BAIK
- PERALATAN YANG ROSAK AKAN KERAP DIGANTI DAN MENYEBABKAN PENINGKATAN KOS
SYARIKAT
B. PUNCA UTAMA MASALAH
- MASA YANG LAMA UNTUK MENGAMBIL PERALATAN KESELAMATAN KERANA KESUKARAN
MENGAMBIL
PERALATAN TERSEBUT.
- PERALATAN KESELAMATAN BERSELERAK DIDALAM KENDERAAN PENGUATKUASA TERUTAMA
SEMASA MENYIMPAN SEMULA PERALATAN KESELAMATAN SELEPAS MENGHADIRI
KEROSAKAN/KEMALANGAN KENDERAAN PENGGUNA LEBUHRAYA KERANA PENGUATKUASA
INGIN CEPAT MENINGGALKAN LOKASI DEMI KESELAMATAN PENGUATKUASA DAN UNTUK
KELOKASI BARU SEKIRANYA ADA BERLAKU KEROSAKAN/KEMALANGAN DILOKASI LAIN.
- TIADA RAK ATAU BEKAS YANG SESUAI DISEDIAKAN UNTUK MENGISI PERALATAN KESELAMATAN
- PERALATAN YANG BERAT DAN SUKAR DIAMBIL BOLEH MENYEBABKAN PENGUATKUASA
MENGALAMI
SAKIT TULANG BELAKANG ( SLIP DISC )
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
- MENYIMPAN PERALATAN DIDALAM BAKUL SUPAYA TIDAK BERSELERAK DAN MUDAH DIAMBIL
DAN
DISELENGGARA.
- MENGGUNAKAN TROLI BAGI MEMPERCEPATKAN DAN MEMUDAHKAN MENGAMBIL PERALATAN
YANG
BERAT.
- GABUNGAN RAK DAN TROLI MAKA TERHASIL - ” ROLLER TRAY COMPARTMENT ” BAGI
MEMPERCEPATKAN DAN MEMUDAHKAN PROSES MENGAMBIL DAN MENYIMPAN PERALATAN
KESELAMATAN.
D. TANDA ARAS- KENDERAAN PLUS RONDA
- KENDERAAN EDGENTA
NAMA KUMPULAN : Q4EU
ORGANISASI : PLUS MALAYSIA BERHAD
TAJUK PROJEK : KELEWATAN MEMASANG PERALATAN KESELAMATAN SEWAKTU
MENJALANKAN TUGAS PENGUATKUASAAN.
PENJIMATAN PROJEK : PENJIMATAN KOS RAWATAN PENGUATKUASA DAN KEKERAPAN
MENUKAR BARANG-BARANG PERALATAN KESELAMATAN
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
- MENGURANGKAN MASA MENGAMBIL PERALATAN KESELAMATAN SEWAKTU MENJALANKAN
TUGAS PENGUATKUASAAN SEBANYAK 45% ( DARI 16 MINIT KE 9 MINIT ).- MENGURANGKAN KOS RAWATAN PERUBATAN KAKITANGAN PENGUATKUASA SEKIRANYA
MENGALAMI SAKIT TULANG BELAKANG @ SLIP DISC = RM325,200.00, KOS KEKERAPANMENUKAR PERALATAN KESELAMATAN YANG ROSAK = RM20,448,000.00, KOS PENJIMATANKESELURUHAN = RM 345,648.00
- MENGURANGKAN RISIKO KEMALANGAN PENGGUNA LEBUHRAYA DAN PENGUATKUASASEWAKTU BERADA DI DALAM LEBUHRAYA SEMASA MENGHADAPI KEROSAKAN /KEMALANGAN DALAM LEBUHRAYA.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
- MENDAPAT ANUGERAH EMAS PERTANDINGAN KIK PERINGKAT WILAYAH UTARA
- MENDAPAT PENGIKTIRAFAN DARI PIHAK PENGURUSAN TERTINGGI PLUS TERHADAP
PROJEK Q4EU UNTUK DI REPLIKASIKAN KESEMUA KENDERAAN PENGUATKUASA PLUS
- MENDAPAT PENGHARGAAN DARI PIHAK SYARIKAT UNTUK MEMASUKI PERTANDINGAN KIK
PERINGKAT LLM.
NAMA KUMPULAN : OPD REFORM
ORGANISASI : ALAM FLORA SDN. BHD.
TAJUK PROJEK : KESUKARAN MELAKUKAN AKTIVITI PEMBERSIHAN LONGKANG DI
KAWASAN PERKHIDMATAN
PENJIMATAN PROJEK : RM3927.60/BULAN
A. LATAR BELAKANG PROJEK
MELALUI PERMASALAHAN YANG DIHADAPI KETIKA MELAKUKAN AKTIVITI PEMBERSIHAN
LONGKANG,
BEBERAPA PUNCA MASALAH TELAH DIKENALPASTI DAN OBJEKTIF PROJEK ADALAH SEPERTI
BERIKUT:
PUNCA MASALAH
A. TERDAPAT TUMPAHAN ’LEACHATE’ SEMASA KERJA PEMBERSIHAN LONGKANG
DIJALANKAN
MENYEBABKAN KETIDAKPATUHAN ’KEY PERFORMANCE INDEX’ (KKPI) DIKENAKAN
B. KESUKARAN MEMASUKKAN SISA LONGKANG KE DALAM BEG PLASTIK
OBJEKTIF PROJEK
MEMASTIKAN 0 KKPI LONGKANG, 0 ADUAN AWAM LONGKANG, MEMUDAHKAN PROSES KERJA
PEMBERSIHAN
LONGKANG, MENINGKATKAN PRESTASI KERJA DAN MEMENUHI MATLAMAT SYARIKAT.
B. PUNCA UTAMA MASALAH
a. PERALATAN KERJA PEMBERSIHAN LONGKANG SECARA MANUAL TIDAK SESUAI
b. TIADA ALAT MENGASINGKAN SISA LONGKANG DAN AIR
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
MENCIPTA ALAT YANG DAPAT MENGASINGKAN SISA LONGKANG DAN AIR.
D. TANDA ARAS
- BAKUL SAMPAH
- TONG SAMPAH YANG
- TROLI BOLEH DIPUSING
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
PRODUKTIVITI DAN KECEKAPAN PEKERJA MENINGKAT.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
I) ANUGERAH EMAS DI KONVENSYEN MINI TEAM EXCELLENCE 2017, WILAYAH TENGAH
II) ANUGERAH EMAS DI KONVENSYEN TEAM EXCELLENCE 2017, WILAYAH TENGAH
NAMA KUMPULAN : VALOR
ORGANISASI : PLUS MALAYSIA BERHAD
TAJUK PROJEK : KEROSAKAN ALB LAMBAT DIBAIKPULIH
PENJIMATAN PROJEK :
A. LATAR BELAKANG PROJEK
ALB LAMBAT DIBAIKPULIH DI SEKSYEN S1 SERINGKALI DIPERTIKAIKAN MENJADI PUNCA LORONG
DITUTUP DAN TIDAK BEROPERASI DALAM JANGKA MASA YANG AGAK LAMA. INI BERIKUTAN DARIPADA
MASALAH ALB TIDAK BERFUNGSI SEPENUHNYA SEPERTI KEADAAN FIZIKAL ALB BOOM YANG PATAH,
BENGKOK DAN REPUT SELAIN DARIPADA MASALAH SISTEM ALB ITU SENDIRI KADANG- KALA
TERGENDALA. MASALAH INI BOLEH MENJEJASKAN IMEJ SYARIKAT SEBAGAI SEBUAH SYARIKAT KONSESI
LEBUHRAYA YANG TERBESAR DI MALAYSIA.
B. PUNCA UTAMA MASALAH
MAIN-KONTRAKTOR LAMBAT DATANG
KESUKARAN MENDAPATKAN ALB BOOM
JENIS-JENIS MATERIAL ALB YANG BERLAINAN
ALB BOOM BENGKOK
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
BENTUK ASAL ALB BOOM DIPOTONG DUA (1.5M + 1.5M)
MENCIPTA ALAT PENYAMBUNG
- YANG BERFUNGSI SEBAGAIMANA ALB ASAL SEHINGGA PEMBAIKAN DIBUAT
D. TANDA ARAS
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
TEMPOH MASA BAIK PULIH DAPAT DIPERCEPATKAN DARIPADA 6JAM 45MINIT KEPADA 1JAM
26MINIT.
KOS PEMBAIKAN DAPAT DIKURANGKAN DARIPADA RM954 KEPADA RM477 (SATU ALB BOOM)
KEPUASAN PELANGGAN DAPAT DITINGKATKAN DARIPADA 72% TIDAK BERPUAS HATI KEPADA 70%
AMAT
BERPUASHATI
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
KONVENSYEN TEAM EXCLLENCE WILAYAH UTARA 2017 (EMAS)
NAMA KUMPULAN : FMD4U EXCHANGE
ORGANISASI : ALAM FLORA SDN. BHD.
TAJUK PROJEK : AKTIVITI PEMOTONGAN RUMPUT DI PSA 3 YANG KURANG
EFISYEN
PENJIMATAN PROJEK :
A. LATAR BELAKANG PROJEK
PROJEK TERSEBUT DILAKSANAKAN ADALAH BERTUJUAN UNTUK MENGURANGKAN PROSES
TUNTUTAN PEMBAIKAN CERMIN KENDERAAN AWAM PECAH BERPUNCA DARI AKTIVITI MESIN
RUMPUT.SELAIN ITU JUGA ADALAH UNTUK MENINGKATKAN IMEJ SYARIKAT,MENGURANGKAN
KEROSAKAN HARTA BENDA AWAM DAN SETERUSNYA MENJADIKAN PERSEKITARAN TEMPAT
KERJA LEBIH SELAMAT DARI SEBARANG KEADAAN YANG BAHAYA (BAHAYA YANG BERPUNCA
DARI LANTUNAN BATU SEMASA AKTIVITI MESIN RUMPUT SEDANG DIJALANKAN.
B. PUNCA UTAMA MASALAH
CERMIN KENDERAAN & HARTA BENDA AWAM ROSAK BERPUNCA DARI AKTIVIT MESIN
RUMPUT(LANTUNAN BATU DARI AKTIVITI MESIN RUMPUT
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
1. MEMBUAT SATU PENGHADANG PADA MESIN RUMPUT (PENGHADAN TERSEBUT DINAMAKAN
“PROTECTOR S.H.I.E.L.D”
D. TANDA ARAS
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
1. MENGURANGKAN PROSES TUNTUTAN PEMBAIKAN CERMIN PECAH
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
1. ANUGERAH EMAS – MPC KONVENSYEN MINI TEAM EXCELLENCE :- HOTEL GRAND BLUE WAVE,
SHAH ALAM :- 28.03.2017
2. ANUGERAH EMAS – MPC KONVENSYEN WILAYAH TEAM EXECELLENCE 2017 - PUTRAJAYA
INTERNATIONAL
CONVENTION CENTRE :-24.07.2017
NAMA KUMPULAN : PRISMA
ORGANISASI : PLUS MALAYSIA BERHAD – SEKSYEN C4
TAJUK PROJEK : PENGGUNA KERAP MENGHADAPI MASALAH CAJ
BERLEBIHAN AKIBAT ALB TERBUKA DI LORONG MASUK
SMART TAG.
PENJIMATAN PROJEK : RM171,323.60
A. LATAR BELAKANG PROJEK
• TERDAPAT PENGGUNA YANG TELAH DIKENAKAN KADAR ”CAJ BERLEBIHAN” DISEBABKAN
ALB
TERBUKA DI LORONG ETC.
• MEMBERI KESULITAN KEPADA PENGGUNA UNTUK MEMBUAT ADUAN DAN TUNTUTAN
SEMULA.
• APABILA ALB TERBUKA DI LORONG KELUAR,PENGGUNA AKAN MENGAMBIL
KESEMPATAN
UNTUK MELAKUKAN PENCEROBOHAN.
• PUNCA-PUNCA ALB TERBUKA:-
I)SISTEM BERMASALAH DIBAHAGIAN KESELAMATAN ALB.
II)KEKERAPAN PALANG ALB DILANGGAR OLEH KENDERAAN.
B. PUNCA UTAMA MASALAH
PERALATAN TOL (ALB) YANG BERMASALAH.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIFMENCIPTA ALAT PENGESAN KHAS YANG BOLEH MEMBERI ISYARAT DENGAN SEGERA APABILA
BERLAKU
PALANG ALB TERBUKA KEPADA PENYELIA DAN CSA UNTUK MENGAMBIL TINDAKAN SEGERA.
D. TANDA ARAS
MENGURANGKAN KES KEKERAPAN ADUAN PENGGUNA AKIBAT ALB TERBUKA KEPADA 80%.
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
SETELAH PEMASANGAN P-BOX ADUAN KES MENGENAI MASALAH ”TIADA MAKLUMAT MASUK”
AKIBAT
PALANG ALB TERBUKA BERKURANGAN.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
• TEMPAT KE-3 KONVENSYEN KUMPULAN INOVATIF & KREATIF LEMBAGA LEBUHRAYA
MALAYSIA 29 SEPTEMBER 2011
• EMAS - KONVENSYEN ICC WILAYAH SELATAN 2012 MPC MELAKA-17 & 18 JULAI 2012
EMAS - KONVENSYEN ICC WILAYAH UTARA 2017 MPC PENANG -15 & 16 OGOS 2017
NAMA KUMPULAN : RATBUSTERS
ORGANISASI : FELDA AGRICULTURAL SDN. BHD.
TAJUK PROJEK : MENGURANGKAN MASA PROSES PENGERINGAN KIUB
BUTIK S
PENJIMATAN PROJEK : RM123,309.00
A. LATAR BELAKANG PROJEK
PROSES PENGERINGAN KIUB BUTIK S’ MELEBIHI 12 JAM, DIMANA SELEPAS PROSES MEMBUAT KIUB
DILAKUKAN,KIUB TERSEBUT PERLU DIBUAT PENGERINGAN SEBELUM PEMBUNGKUSAN DILAKUKAN,
IANYA MENGAMBIL MASA YANG LAMA MELEBIHI 12 JAM UNTUK DIKERINGKAN.(PENGERINGAN
SELAMA SATU (1) MALAM)
B. PUNCA UTAMA MASALAH
RAK PENGERINGAN YANG PRAKTIKAL DAN TIDAK MEMPUNYAI SYSTEM PENGUDARAAN YANG
BAIK ADALAH PUNCA UTAMA MASALAH INI : DIMANA TALAM-TALAM KIUB BUTIK S’ AKAN DISUSUN
SECARA BERTINDIH DI ATAS RAK PENGERINGAN TERSEBUT DAN IANYA MENYEBABKAN KIUB
TERSEBUT LAMBAT KERING DAN MASA MASA YANG DIPERLUKAN UNTUK KERING ,MELEBIHI 12 JAM
SETIAP HARI.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
MENCIPTA RAK TROLI YANG LEBIH PRAKTIKAL DAN MEMPUNYAI SITEM PENGUDARAAN YANG BAIK
DIMANA SUSUNAN TALAM-TALAM KIUB TIDAK BERTINDIH DAN DAPAT MENGERINGKAN KIUB BUTIK
S’ DENGAN LEBIH CEPAT DAN MENJADIKAN KIUB BUTIK S’LEBIH BERKUALITI.
D. TANDA ARAS
LAWATAN KE UNIT KHIDMAT MAKMAL CERAKINAN FASSB JERANTUT, MELIHAT KAEDAH DAN ALAT
PENGERINGAN PERALATAN MAKMAL, DAN DIJADIKAN CONTOH UNTUK MENCIPTA ALAT
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
PENJIMATAN SEBANYAK RM 123,309.00 SELEPAS PENGGUNAAN KAEDAH BARU MULAI MAC
HINGGA DIS 2016.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
MENDAPAT TEMPAT PERTAMA DI KONVENSYEN TEAM EXCELLENCE FASSB PADA 06 JULAI 2017.
NAMA KUMPULAN : ADAMANTIUM
ORGANISASI : JABATAN KEHAKIMAN SYARIAH NEGERI PULAU PINANG
TAJUK PROJEK : PENGABAIAN NAFKAH ANAK DAN NAFKAH ISTERI
OLEH BAPA DAN BEKAS SUAMI
PENJIMATAN PROJEK :
A. LATAR BELAKANG PROJEK
PROJEK MULA DIBUAT MELALUI PROSES PEMILIHAN MASALAH. SEBELUM MEMILIH MASALAH
TERSEBUT, PIHAK KUMPULAN TELAH MENGGUNAKAN BEBERAPA KAEDAH ANTARANYA KAEDAH
RAJAH POKOK, AFFINITY DIAGRAM, MATRIK PEMILIHAN TEMA, ANALISIS DATA MATRIK,
HUBUNGKAIT MASALAH DENGAN OBJEKTIF JABATAN, DLL. PROJEK INI DIBUAT BAGI
MENGANGANI MASALAH PENGABAIAN NAFKAH OLEH BAPA ATAU BEKAS SUAMI SETELAH
BERLAKUNYA PERCERAIAN DALAM SESEBUAH KELUARGA. BERDASARKAN KAJIAN DAN DATA-
DATA YANG DIPEROLEHI, SECARA PURATA TIAP-TIAP PEMOHON HANYA MEMBUAT TUNTUTAN
NAFKAH KEPADA BEKAS SUAMI SELEPAS 2 TAHUN PERCERAIAN BERLAKU. DALAM TEMPO HTERSEBUT
MEREKA TIDAK MENERIMA APA-APA NAFKAH DARIPADA BEKAS SUAMI BAGI PERBELANJAAN DIRI
(EDDAH) DAN ANAK-ANAK (NAFKAHANAK). PERLAKSANAAN PROJEK INI MEMBOLEHKAN TIAP-
TIAP MAHKAMAH MEMERINTAHKAN SEORANG LELAKI SECARA TERUS UNTUK MEMBAYAR
NAFKAH UNTUK FAEDAH MANA-MANA ANAKNYA DAN BEKAS ISTERINYA TANPA PERLU KEPADA
PERMOHONAN BERASINGAN. PROJEK BERCIRIKAN BLUE OCEAN STRATEGY YANG MANA SELEPAS
PERLAKSANAAN PROJEK INI BEKAS ISTERI ATAU PENJAGA SAH KEPADA KANAK-KANAK ITU TIDAK PERLU
LAGI MEMBUAT TUNTUTAN NAFKAH ANAK DAN NAFKAH EDDAH SECARA BERASINGAN DAN
SECARA TIDAK LANGSUNG DAPAT MERINGANKAN BEBAN SERTA MENJIMATKAN KOS
PELANGGAN DALAM APA-APA URUSAN DI MAHKAMAH.
B. PUNCA UTAMA MASALAH
1. PROSEDUR SEDIADA MAHKAMAH YANG MENETAPKAN TIAP-TIAP TUNTUTAN PERLU DIBUAT SECARA
BERASINGAN IAITU 1 KES, 1 FAIL.
2. DEFENDAN CUAI DAN TIDAK MEMBERIKAN KERJASAMA DALAM MEMBERIKAN NAFKAH
3. PLAINTIF/PEMOHON TIDAK MEMPUNYAI PENGETAHUN TENTANG UNDANG-UNDANG DAN HAK-
HAK YANG
BOLEH DITUNTUT.
4. PLAINTIF/PEMOHON SIBUK DAN TIADA MASA UNTUK TURUN NAIK MAHKAMAH
5. DEFENDAN TIDAK BERTANGGUNGJAWAB
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
PENYELESAIAN KEPADA MASALAH INI ADALAH MELALUI PERLAKSANAAN PROJEK NAFKAH
MANDATORI. PROJEK INI DIBUAT BERDASARKAN PERUNTUKAN SEKSYEN 74 (1) ENAKMEN
UNDANG-UNDANG KELUARGA ISLAM (NEGERI PULAU PINANG) 2004 DAN DILAKSANAKAN
MELALUI PEKELILING KETUA HAKIM SYARIE BIL 1 TAHUN 2016 IAITU YANG BERKAITAN PENGELUARAN
PERINTAH NAFKAH EDDAH DAN NAFKAH ANAK OLEH HAKIM SYARIE SECARA MANDATORI DALAM
KES-KES PEMBUBARAN PERKAHWINAN SERTA GARIS PANDUAN PERLAKSANAAN NAFKAH
MANDATORI.
DENGAN PERLAKSANAAN PROJEK NAFKAH MANDATORI, TIAP-TIAP MAHKAMAH YANG MEMBERI DAN
MEREKODKAN SESUATU PERINTAH PERCERAIAN ATAU YANG MEMBENAR DAN MEREKODKAN
SESUATU TALAQ ATAU APA-APA BENTUK PEMBUBARAN PERKAHWINAN LAIN HENDAKLAH
MEMERINTAHKAN SEORANG LELAKI MEMBAYAR NAFKAH UNTUK FAEDAH MANA-MANA ANAKNYA
DAN BEKAS ISTERINYA SECARA MANDATORI SEPERTI YANG BERIKUT:
A. PERINTAH NAFKAH EDDAH SEBANYAK RM300 SEBULAN SELAMA TEMPOH EDDAH;
DAN/ATAU,
B. PERINTAH NAFKAH ANAK :-
1. RM 200.00 BAGISATU (1) ORANG ANAK.
11. RM 150.00 SETIAP SEORANG BAGI DUA (2) HINGGA LIMA (5) ORANG.
III. RM 100.00 SETIAP SEORANG BAGI ENAM (6) ORANG ANAK DAN KEATAS.
D. TANDA ARAS
CHILD MAINTENANCE SYSTEM IN EU MEMBER STATES (AUSTRIA, ESTONIA, GERMANY,
HUNGGARY, ITALY
& SWEDEN)
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
1. MENGURANGKAN PURATA TEMPOH PENGABAIKAN NAFKAH OLEH SEORANG PEMOHON
DARIPADA
2.8 TAHUN KEPADA O HARI.
2. MENGURANGKAN KEKERAPAN PURATA KEHADIRAN KE MAHKAMAH DARI 9 KALI KEPADA HANYA
3 KALI
SAHAJA.
3. MERINGKASKAN PROSEDUR DARIPADA 3 FAIL YANG PERLU DIBUKA OLEH PELANGGAN
KEPADA HANYA
1 FAIL SAHAJA. SECARA LANGSUNG MENJIMATKAN KOS GUAMAN DARIPADA
RM15,000.00
KEPADA HANYA RM 5000.00 SAHAJA (ANGGARAN)
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
1. JOHAN PERTANDINGAN INNOVATION BLAST PERINGKAT NEGERI PULAU PINANG TAHUN 2016.
HARIKEDUA
NAMA KUMPULAN : MY INNOTECH
ORGANISASI : PETRONAS CHEMICALS MTBE SDN. BHD.
TAJUK PROJEK : SAFE MOBILE SAMPLE COMPARTMENT
PENJIMATAN PROJEK : RM3,300
A. LATAR BELAKANG PROJEK
PROJECT SELECTION IS BASED ON HEALTH, SAFETY AND ENVIRONMENT (HSE) EXCELLENCE KPI
PILLAR. ACCORDING TO PC MTBE SDN. BHD. HSE STATISTICS FROM 2011 TO 2015, THE BIGGEST
FACTOR TO HSE INCIDENTS IN PC MTBE IS MINOR LOSS OF PRIMARY CONTAINMENT (LOPC) WITH
AVERAGE OF 14 INCIDENTS RECORDED PER YEAR. AS A RESULT, IT CONTRIBUTED TO AVERAGE OF
RM400K PONC PER YEAR. THESE REPORTED INCIDENTS AND GENERATED PONC HAS TRIGGERED
MYINNOTECH TEAM FOR A NEW PROJECT ON THE IMPROVEMENT OF HANDLING AND
MANAGEMENT OF CHEMICALS (PLANT SAMPLES) DURING TRANSPORTING AND RECEIVING
ACTIVITIES. THE PROJECT IS A CONTINUATION FROM CHEMICALS REACTIVITY MATRIX (CRM)
IMPLEMENTATION, WHEREBY THE TEAM EXPANDED THEIR CAPABILITY BY INVENTING A SAFE MOBILE
SAMPLE COMPARTMENT, ALSO KNOWN AS M-COMP2 (MOBILE COMPARTMENT2) FOR FIELD
OPERATOR AND LABORATORY TECHNICIAN USAGE
B. PUNCA UTAMA MASALAH
i. NO SPECIFIC COMPARTMENT FOR DIFFERENT SAMPLES
ii. NO DEDICATED SAMPLE SPACE
iii. WRONG SIZING (FOR SAMPLE CARRIER OR COMPARTMENT)
iv. NO THOROUGH DESIGN EVALUATION (FOR SAMPLE CARRIER OR COMPARTMENT)
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
A ROBUST, 2-IN-1 SAMPLE CARRIER & COMPARTMENT KNOWN AS M-COMP2 THAT HAS THE
FOLLOWING FEATURES:
i. ADJUSTABLE INTERNAL PARTITIONS
ii. CHEMICALLY RESISTANT
iii. WITH ABSORBENT AND ANTI-SLIP MAT TO PREVENT LOPC
D. TANDA ARAS
CURRENT AVAILABLE SAMPLE CARRIERS IN THE MARKET, MOSTLY MADE FROM POLYMERIC
MATERIAL (HDPE, LDPE ETC.)
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
ACHIEVEMENT:
i. ACHIEVED ZERO MINOR LOPC (LOSS OF PRIMARY CONTAINMENT) INCIDENTS WITH REGARDS
TO PLANT SAMPLE HANDLING
ii. ACHIEVED ZERO PONC (PRICE OF NONCONFOMANCE). PONC AVOIDANCE = RM273,000.
iii. IMPROVED SAMPLE HANDLING AND TRANSPORTATION WORK PROCESS
iv. IMPROVED PRODUCTIVITY FOR FIELD OPERATORS AND LAB TECHNICIANS
VALUE CREATION:
MCOMP2 CAN BE USE AS MULTIPURPOSE COMPARTMENT:
i. STATIONERY ORGANIZER
ii. SPARE PARTS ORGANIZER
iii. HAND TOOL BOX
iv. FISHING BOX
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. GOLD AWARD IN MINI CONVENTION ON TEAM EXCELLENCE 2017 (EAST COAST REGION)
ii. GOLD AWARD IN REGIONAL CONVENTION ON TEAM EXCELLENCE 2017 (EAST COAST
REGION)
iii. GOLD AWARD IN PETRONAS DOWNSTREAM CONTINUOUS IMPROVEMENT CONVENTION
(DCIC) 2015
iv. 1ST RUNNER UP IN PETRONAS ANALYTICAL TRADE GROUP (ATG) FORUM 2016
v. 3RD PLACE IN PC MTBE TECHNICAL SHARING (THESIS) FORUM 2015
NAMA KUMPULAN : ASOFA
ORGANISASI : TELEKOM MALAYSIA
TAJUK PROJEK : ASOFA
PENJIMATAN PROJEK : RM 8,083,376 MILLION
A. LATAR BELAKANG PROJEK
ASOFA OR ALTERNATIVE SOLUTION FOR OBSOLETE FACILITIES ALARM IS AN INITIATIVE BY NFM
(NETWORK FACILITY MANAGEMENT) TO PROVIDE DEVICES THAT CAN REPLACE AND FUNCTIONING AS
GOOD AS RECTIFIER CONTROLLER, TO TACKLE THE PROBLEM OF UNMONITORED RECTIFIER ALARM DUE
TO FAULTY TO THE OBSOLETE RECTIFIER CONTROLLER. RECTIFIER CONTROLLER IS THE DEVICE RELIED BY
RECTIFIER SYSTEM TO MONITOR ANY PROBLEM HAPPENED TO THE RECTIFIER POWER SYSTEM.
INSTEAD OF COSTLY RECTIFIER REPLACEMENT PROGRAM, NFM COMES WITH THE IDEA TO PROVIDE A
DEVICE THAT CAN MONITOR THE RECTIFIER SYSTEM WITH OBSOLETE AND FAULTY RECTIFIER
CONTROLLER VIA TWO PROJECTS:
• SMART RECTIFIER CONTROLLER (ASOFA SMART) AND
• UNIVERSAL TERMINATION DEVICE FOR RECTIFIER ALARM (ASOFA ULTRA)
THESE TWO PROJECTS WERE IMPLEMENTED FROM JANUARY 2015 UNTIL DECEMBER 2016.
COST AVOIDANCE: RM 8,083,376 MILLION
THIS INITIATIVE HAS ALLOWED THE OBSOLETE RECTIFIER SYSTEM WITH FAULTY CONTROLLER TO BE
EXCLUDED FROM REPLACEMENT PROGRAM WHICH CONTRIBUTED TO COST AVOIDANCE OF RM
8,083,376 MILLION FOR 236 SITES. COMPLETELY DONE IN DECEMBER 2015, 9,735,000 CUSTOMERS
(APPROXIMATELY 41,250 CUSTOMERS/EXCHANGE) ARE MONITORED 24X7 BY NFM. PROACTIVE ALARM
MONITORING HAS ALLOWED SYMPTOMS OF FAULT TO BE RECTIFIED PRIOR TO THE CUSTOMER SERVICE
OUTAGE.
B. PUNCA UTAMA MASALAH
1) 23 MAJOR BREAKDOWNS IN 2012-2014 DUE TO UNMONITORED ALARM RECTIFIER LEAD BY FAULTY
AND OBSOLETE RECTIFIER CONTROLLER. DC POWER ALARM MONITORING TOTALLY RELIES ON THE
CAPABILITY OF RECTIFIER CONTROLLER TO TRIGGER ANY EVENT IN ORDER TO PREVENT MAJOR
BREAKDOWN INCIDENT FROM OCCURRING CAUSING BAD CUSTOMERS EXPERIENCE AND
INDIRECTLY WILL AFFECT THE TM TRIM INDEX.
2) OBSOLETE OF SPARE PARTS AND NO MORE REPLACEMENT AVAILABLE REQUIRES THE WHOLE
RECTIFIER SYSTEM
TO BE REPLACED WHICH IS NOT COST-WISED. IN AVERAGE OF RM 35,339.90 PER SYSTEM NEED TO
BE SPENT
TO REPLACE THE WHOLE SYSTEM.
3) PREVENTIVE ACTION MUST BE DONE OTHERWISE THE UNMONITORED EVENT WILL REPEAT.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
TO ENSURE LIFE MADE EASIER FOR A BETTER MALAYSIA, WE STARTED A SERIES OF DISCUSSIONS WITH
RESPECTIVE TEAM TO PROPAGATE TEAM SPIRIT AND CO-OPERATION AMONGST TEAM ACROSS
FUNCTIONALITY IN TM TO IDENTIFY SOLUTIONS FOR THE PROBLEM. ASOFA INITIATED IN 2015 AND
IMPLEMENTED IN 2015 – 2016 AS A PROACTIVE AND PREVENTIVE ACTION TO AVOID ANY
UNMONITORED EVENT CAUSED BY FAULTY TO OBSOLETE RECTIFIER CONTROLLER, AND ALSO TO AVOID
HEAVY EXPENDITURE ON RECTIFIER REPLACEMENT. IT IS A SIMPLE DEVICE, EASY TO MAINTAIN, AND
VERY LOW COST.
FROM SERIES OF STUDIES AND EXPERIMENTS, WE IDENTIFIED THAT THE SWICHTEC SM65 RECTIFIER
CONTROLLER MODULE IS SUITABLE FOR FOUR TYPES OF RECTIFIER; SWICHTEC, COM10, TYCO AND
EMERSON. PROVE OF CONCEPT WAS CONDUCTED AT SEVERAL MAMPU SITES IN PUTRAJAYA ON MAY
2015.
SM65 RECTIFIER CONTROLLER MODULE IS UNIQUE, BECAUSE IT CAN OPERATE ON VARIOUS TYPES OF
RECTIFIERS. IT CAN WORK JUST LIKE THE ORIGINAL CONTROLLER IN TERM OF ALARM TRIGGERING AND
VOLTAGE READING. IT IS CRUCIAL TO HAVE THIS KIND OF DEVICE TO SUSTAIN NOT JUST THE POWER
MONITORING, BUT ALSO THE STABILITY OF DC POWER SUPPLY TO TM EQUIPMENTS.
IN ORDER TO ENSURE CONTINUOUS IMPROVEMENT TO FURTHER REDUCE COST OF IMPLEMENTATION,
WE CAME OUT WITH THE SECOND SOLUTION, A SELF-DESIGNED UNIVERSAL TERMINATION DEVICE FOR
RECTIFIER ALARM (ULTRA). WE HAD IDENTIFIED AND STUDIED THE EFFECTIVENESS AND SUSTAINABILITY
OF AC RELAY (TO DETECT AC CURRENT IN EACH PHASE) AND DC UNDER/OVER VOLTAGE SENSOR TO
BE USED IN TM OPERATION. BOTH WERE DIFFERED IN FUNCTIONALITY; WE COMBINED THEM IN ONE
DEVICE.
ULTRA IS COMPATIBLE WITH ALL TYPE/MODEL OF RECTIFIER SYSTEM. IT CONSISTED OF ELECTRICAL
PARTS THAT EASY TO GET IN MALAYSIA MARKET. IN THE LONG TERM, ASOFA ULTRA WILL ALWAYS
RELEVANT, TO BE USED AND EASY TO BE MAINTAINED.
ULTRA PAST THE FACTORY ACCEPTANCE TEST ON JAN 2016 AND VERIFIED AS SUITABLE AND SAFE TO BE
IMPLEMENTED AMONG TM OPERATIONAL EQUIPMENT.
1. SELF-DEVELOPED A MONITORING DEVICE TO MONITOR AC CURRENT AVAILABILITY AND DC
UNDER-VOLTAGE EVENT.
2. IMPROVISE MONITORING REACHES TO ALL TYPES OF RECTIFIER MODELS, NOT LIMITED TO ONLY
SEVERAL SPECIFIC MODELS.
ASOFA ULTRA PROJECT WAS COMPLETED ON DECEMBER 2016.
D. TANDA ARAS
NONE
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
0 FAULT DUE TO RECTIFIER ALARM NOT EXTENDED IN PERFORMANCE OF 2015-2016
199 FAULT AVOIDANCE IN 2015-2017 FOR RECTIFIERS THAT UTILISE ASOFA INITIATIVE
IN OVERALL, PERFORMANCE IN TERM OF REDUCTION OF FAULT DUE TO UNTRIGGERED ALARM (FAULTY
CONTROLLER) AS SHOWN IN FIGURE 2.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
1. MOST INNOVATIVE TEAM- TM AWARD
2. BEST DNM TEAM- TM AWARD
3. GOLD AWARD MPC CONVENTION ON TEAM EXCELLENCE WILAYAH TENGAH 2017
NAMA KUMPULAN : THINK TANKER
ORGANISASI : PEMBANGUNAN SUMBER MANUSIA BERHAD (PSMB)
TAJUK PROJEK : MENAMBAHBAIK PROSES PENDAFTARAN PERSIDANGAN
YANG DIANJURKAN OLEH HRDF
PENJIMATAN PROJEK : RM80,124.40
A. LATAR BELAKANG PROJEK
THE PROJECT HAS BEEN SELECTED THROUGH THE BRAINSTORMING SESSION, SMART ANALYSIS AND
MATRIX DIAGRAM PROCESS AND DISCUSSION HAS BEEN MADE BETWEEN ALL TEAM MEMBERS. AS
A RESULT, THE TEAM MEMBERS FOUND OUT THE REGISTRATION PROCESS DURING THE HRDF
CONFERENCE SHOULD BE SELECTED AS THE MAIN TOPIC. ALL AGREE WITH THE TITLE: REGISTRATION
SYSTEM OF CONFERENCE IS COMPLICATED AND OVER PROCESSING THAT CAUSED INEFFICIENCY
OF THE REGISTRATION PROCESS. NEVERTHELESS, THE IMPROVEMENT THAT WILL BE SEEN FROM THIS
PROJECT WILL BENEFIT HRDF DUE TO THE CONFERENCE IS A BIG EVENT OF HRDF.
B. PUNCA UTAMA MASALAH
i. NO STANDARD OPERATING PROCEDURES FOR HRDF CONFERENCE REGISTRATION PROCESS.
ii. NO SYSTEM STANDARDIZATION.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
D. TANDA ARAS
ATD 2017 INTERNATIONAL CONFERENCE & EXPOSITION @ ATLANTA, USA 21-24 MAY 2017
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
TOTAL COST SAVING: RM80,124.40
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. DIAMOND AWARD – HRDF INTERNAL CONVENTION ON TEAM EXCELLENCE (ICC) - 19 JULY
2017
ii. GOLD AWARD – KONVENSYEN TEAM EXCELLENCE WILAYAH UTARA 2017 – 15-16 OGOS 2017
No Activity Solution1 Secretariat check event email notification and registration
confirmationUsing QR Code to capture attendance
2 The online registration capture the participants attendance Online registration platform
NAMA KUMPULAN : FAST RESPOND
ORGANISASI : RAPID RAIL SDN. BHD.
TAJUK PROJEK : DOOR CONTROL UNIT TRIP
PENJIMATAN PROJEK : RM5,673,780
A. LATAR BELAKANG PROJEK
PLATFORM SCREEN DOOR SYSTEM (PSDS) IS ONE OF THE MAIN SYSTEM THAT CONTROLLED THE
TRAIN AND SCREEN DOOR. THE IMPORTANT COMPONENT IN PSDS IS DOOR CONTROL UNIT.
REPLACING DCU REQUIRES HIGH COST AND TAKE TIME.DCU TRIP WILL CAUSE MAJOR DELAY ON
TRAIN SERVICE AND WILL EFFECTED CUSTOMER FLOW. WE ARE INITIATIVE BY MAKING
MODIFICATION TO CIRCUIT BOARD DCU.
B. PUNCA UTAMA MASALAH
ONCE DCU TRIP , ALL COMPONENTS WILL BE BURNED WHEN THE REVERSE CURRENT OCCOUR.. THE
REPLACEMENT NEW DCU NEED TO BE DONE AUDIT TAKES HIGH EXPENSES AND TAKE CONSTRAINT.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
OUR TEAM WILL MAKE MODIFICATION TO THE CIRCUIT BOARD. ONCE ONE OF THE COMPONENT
BURNED, NO REPLACEMENT OF NEW DCU IS NEEDED. WE JUST NEED TO CHANGE THE
COMPONENT ONLY.IT WILL GIVE GOOD IMPACT ON COST, MAN POWER AND TIME SAVING.
D. TANDA ARAS
OUR TEAM CHOOSE MRT SINGAPORE AS A BENCHMARK. THIS IS BECAUSE PUBLIC TRANSPORT IS A
MAIN TRANSPORTATION TO AVOID TRAFFIC CONGESTION.
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
WITH THIS PROJECT WE HAVE IMPROVE A LOT ON PUNCTUALITY AND SAFETY. ALL PASSENGERS
HAPPY WITH NO DELAY AND SYSTEM EFFICIENCY. TOTAL COST SAVING UP TO 95.78%
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
NAMA KUMPULAN : IEMT
ORGANISASI : TELEKOM MALAYSIA BERHAD
TAJUK PROJEK : INTERNET EXPERIENCE MEASUREMENT TOOL
PENJIMATAN PROJEK : RM 3.16 MILLION
A. LATAR BELAKANG PROJEK
TM CALL CENTRE HAVING DIFFICULTIES IN VERIFYING THE SLOW CONNECTIVITY ISSUE ON TM
BROADBAND. THIS SHALL LEAVE OUR TEAM ATTENDING THE ISSUE BUT IN DARK. IN THE END, THIS SHALL
LEAD TO:-
1. LONG DURATION OF TROUBLESHOOTING
2. WRONG ASSIGNMENT
3. UNNECESSARY TRUCK ROLLS
MCMC SERIOUSLY LOOKING INTO SLOW BROWSING ISSUE. HIGH NUMBER OF COMPLAINTS FROM
MCMC ON SLOW ISSUE CAN JEOPARDIZED TM IMAGE. IN YEAR 2015, THERE ARE 422 COMPLAINTS ON
SLOW ISSUE RECEIVED FROM MCMC. WITH IEMT, WE MANAGED TO ISOLATE THE ISSUE FASTER AND
MORE ACCURATE. THIS SHOWS THAT WE MANAGED OUR INFRA SERIOUSLY TO ENSURE CUSTOMER
SATISFACTION.
WITH 1MINDSET TO MADE LIFE EASIER FOR CUSTOMER AND TM OPERATION TEAM, WE MANAGED TO
INTRODUCE
IEMT AS AN INNOVATIVE SOLUTION.
IEMT (INTERNET EXPERIENCE MEASUREMENT TOOL) IS AN ONLINE TESTING TOOL TO MEASURE
NETWORK PERFORMANCE OF COMMUNICATION LINK FROM TM’S CUSTOMER PERSPECTIVE. IT IS
SPECIALLY DESIGNED FOR STRUCTURED FILTERATION ON SLOW CONNECTIVITY ISSUE ON THREE (3)
MAIN APPLICATIONS WHICH ARE BROWSING, STREAMING AND DOWNLOADING.
WITH IEMT IN PLACE, PROCESS ACCELERATION AND COST SAVING HAS SUCCESSFULLY ACHIEVED. WE
MANAGED TO AVOID COST OF RM 3.16 IN A YEAR.
B. PUNCA UTAMA MASALAH
WITH OVER 2.3 MILLION SUBSCRIBERS TO TM BROADBAND (UNIFI AND STREAMYX) PACKAGES, TM HAS
THE RESPONSIBILITY TO ENSURE THAT CUSTOMER IS SATISFIED WITH OUR SERVICES.
TM HAS SPEEDOMETER WHERE IT IS A TOOL TO TEST THROUGHPUT WHICH EXECUTE DATA TRANSFER
BETWEEN YOUR COMPUTER AND THE SELECTED SERVER(S).
WITH THE CURRENT TM SPEEDOMETER TOOL, CALL CENTRE HAD DIFFICULTIES:
1. HANDLING CUSTOMERS WHO COMPLAINT ON SLOW CONNECTION DUE TO NO BASELINE TO CATER
TO ISSUES INVOLVING THE CONNECTION.
2. VERIFYING CUSTOMERS WHO COMPLAINT ON SLOW CONNECTION WHICH RESULTED IN THE TEAM
SENDING SUPPORT STAFF TO CUSTOMERS’ PREMISES IN ORDER TO VERIFY THE ISSUES. HENCE, THE
INCREASE OF HIGH OPERATIONAL COST.
3. HANDLING CUSTOMERS WHO HAD ISSUES ON SLOW STREAMING DUE TO NO PROPER TOOLS TO
MEASURE STREAMING.
4. FILTERING ON SLOW BROWSING, DOWNLOADING AND STREAMING AT CALL CENTRE THAT LEAD TO
PROLONG TECHNICAL RESOLUTION.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
IN VIEW OF THE ABOVE HAS CHALLENGE US TO SEEK FOR THE BEST SOLUTION INTERNALLY AND COST
EFFECTIVE TO TM. THESE CAUSED HAS BEEN DISCUSSED AND WE HAVE COME OUT WITH A NEW
SOLUTION BY DEVELOPING IN HOUSE TOOL (INTERNET EXPERIENCE MEASUREMENT TOOL, IEMT) FOR
STRUCTURED FILTERATION ON SLOW CONNECTIVITY ISSUE.
IEMT IS INITIALLY DEVELOPED TO MINIMIZE ON COMPLAINT RATIO AT CALL CENTRE ESPECIALLY FOR
SLOW CONNECTION ISSUES AND ALSO TO INCREASE PERCENTAGE ON FIRST CONTACT RESOLUTION
(FCR) AT TM CALL CENTRE FOR BOTH STREAMYX AND UNIFI. THIS CAN PROMOTE EFFECTIVE
PRODUCTIVITY OF THE CALL CENTRE.
ONE OF THE MOST OUTSTANDING FEATURES IN IEMT IS THIS SYSTEM DEVELOPED WITH PROFILING
ENGINE:
1. DOWNLOADING ENGINE
2. BROWSING ENGINE
3. STREAMING ENGINE
4. HISTORICAL TEST REPORTING
5. SERVER PERFORMANCE (UTILIZATION, CPU, ETC)
6. INTERCONNECT WITH EXISTING TM SPEEDOMETER TOOLS
IEMT MAY ALSO BE USED DURING THE INSTALLATION SESSION TO VERIFY THE SERVICE BEING INSTALLED
CAN BE OBTAINED ACCORDINGLY BY CUSTOMER. THE CHECKING ACTIVITY CAN HELP TO CULTIVATE
THE FIRST TIME RIGHT CULTURE IN TM.
THROUGH IEMT, CUSTOMER SHALL EXPERIENCE UNDERGOING THROUGH THE TEST OF BROWSING,
STREAMING AND DOWNLOADING THEMSELVES. THIS EXPERIENCE CAN BUILD MORE CONFIDENCE AND
TRUSTWORTHY TO TM PRODUCT AND SERVICES.
IEMT HAS TREMENDOUSLY ACCELERATED THE PROCESS OF HANDLING CUSTOMER COMPLAINT
RELATED TO BROWSING, STREAMING AND DOWNLOADING, AS IT REDUCES UNNECESSARY TRUCK ROLL
AND EMPOWERED CALL CENTER WITH THE TOOL WHICH GIVES THE ABILITY TO VERIFY AND VALIDATE
THE CUSTOMER COMPLAINT.
IEMT GIVES CUSTOMER THE OPPORTUNITY TO RUN THE TEST THEMSELVES FROM HOME AND RESULT IS
OBTAINED IMMEDIATELY. THROUGH IEMT, THE RESULT IS AT THE SAME TIME VISIBLE TO THE CUSTOMER
AND AGENT AT THE CALL CENTER. THIS EXPERIENCE IS VERY MUCH IMPORTANT AS IT MAY
IMPROVE THE TRANSPARENCY OF INFORMATION PROVIDED BY TM TO CUSTOMER HENCE,
IMPROVING CUSTOMER SATISFACTION. AS A RESULT IT MAY BOOST CUSTOMER’S CONFIDENCE AND
RELIABILITY TO TM SERVICE.
IEMT IS CAPABLE TO AUTO DETECTS CUSTOMER PROFILES (SUCH AS LOGIN ID AND PACKAGE
SUBSCRIBED) WHERE THE SYSTEM HAVE INTEGRATION WITH RADIUS SYSTEM WHEREBY WE ARE ONLY
ALLOW STREAMYX AND UNIFI SUBSCRIBER TO USE THIS SYSTEM THROUGH ONLINE
D. TANDA ARAS
-NOT APPLICABLE-
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
1. IMPROVE FIRST CONTACT RESOLUTION (FCR)
IEMT IS INITIALLY DEVELOPED TO MINIMIZE ON COMPLAINT RATIO AT CALL CENTRE ESPECIALLY FOR
SLOW CONNECTION ISSUES AND ALSO TO INCREASE PERCENTAGE ON FIRST CONTACT RESOLUTION
(FCR) AT TM CALL CENTRE FOR BOTH STREAMYX AND UNIFI
FOR THE INFORMATION, FCR IS A CRITICAL DETERMINANT OF CUSTOMER SATISFACTION. IF FCR CAN BE
IMPROVING, IT WILL MEET IMPROVEMENT IN WORK EFFICIENCY AND EFFECTIVENESS. BESIDES, IT WILL
IMPROVE ON QUALITY, REDUCING COSTS AND IMPROVING CUSTOMER SATISFACTION.
2. REDEFINE PROCESS FLOW IN CALL CENTRE
ANOTHER VALUABLE FEATURE IN IEMT IS THIS SYSTEM CAN INCREASE PERCENTAGE ON FILTERATION
RATE (FR) AT TM CALL CENTER FOR STREAMYX & UNIFI. FR IS KEY SUCCESS FACTOR ON REDUCING THE
TRUCK ROLL TO FIELD SUPPORT AND ESCALATION CASES TO NETWORK TEAM BY PRE-DETERMINE THE
ROOT CAUSE OF THE CUSTOMER COMPLAINT ESPECIALLY FOR SLOW CONNECTION COMPLAINTS.
PROCESS FLOW AT CALL CENTRE ALSO HAS BEEN REVAMPED TO UTILIZE IEMT THUS INCREASE THE
FILTERATION RATE.
INSTEAD OF CALL CENTRE PROCEED WITH TR CREATION FOR EVERY COMPLAINT RECEIVED, THEY CAN
VERIFY CUSTOMER COMPLAINT BY REQUEST CUSTOMER TO PERFORM TEST IN IEMT AND THEY CAN
ACCESS THE RESULT THROUGH IEMT REPORTING. THIS CAN ELIMINATE FROM SENDING RNO TO
CUSTOMER SITE WITHOUT VERIFYING CUSTOMER COMPLAINT, THUS SAVING COST ON TRAVELLING.
3. TRENDING OF USAGE
BASE ON TRENDING USAGE BELOW, IEMT HAS BECOME POPULAR TOOL FROM YEAR TO YEAR BASED
ON INCREASING USAGE SINCE 2013. IT HAS BECOME TRUSTED TOOL TO VERIFY THE SLOW ISSUE FOR
STREAMYX AND UNIFI
FIGURE 1 : IEMT USAGE (AS OF 15 FEBRUARY 2016)
4. VERIFICATION ON INTERNET EXPERIENCE TOWARDS INTERNATIONAL PORTAL DURING MAJOR
SUBMARINE CABLE CUT
IEMT HAS BECOME VERIFICATION TOOL TO VERIFY COMFORTABLE AND CONFIDENT LEVEL ON THE
BROWSING EXPERIENCE TOWARDS INTERNATIONAL PORTAL DURING MAJOR SUBMARINE CABLE CUT
WHICH IMPACTED OUR INTERNATIONAL LINKS (INTERNATIONAL BACKHAUL AND PEERING).
5. RNO
IN ANTICIPATION TO MINIMIZED RECEIVING MORE COMPLAINT FROM THE CUSTOMERS IN FUTURE
AHEAD, THIS SYSTEM SHOULD BE USED BY OUR RNO TEAM AS A PRE-CUSTOMERS EXPERIENCE
DURING INSTALLATION MODEM OR ROUTER IN CUSTOMERS' PREMISES IN ENSURING CUSTOMER
SHALL OBTAIN GOOD INTERNET EXPERIENCE BEFORE LEAVING THE CUSTOMER PREMISE.
6. CUSTOMER EXPERIENCE IMPROVEMENT
IEMT PROVIDES SOLUTION FOR CALL CENTRE TO VALIDATE CUSTOMER COMPLAINT ON SLOW
CONNECTION ISSUES, HENCE SHORTEN THE TROUBLESHOOTING TIME. THE IMPROVEMENT OF THE
TROUBLESHOOTING STEPS WILL EVENTUALLY CREATE A BETTER IMPRESSION ON TM SERVICES AS A
WHOLE. AS A RESULT, WE ARE ABLE TO EXCEED CUSTOMER’S EXPECTATION.
7. COST AVOIDANCE
COST AVOIDANCE: RM 3.16 MILLION IN A YEAR.
IEMT PROVIDES SOLUTION FOR CALL CENTRE TO FILTER PROBLEM LODGE BY CUSTOMER. CALL CENTRE
WILL ONLY CREATE TROUBLE TICKET FOR VALID SLOW COMPLAINT AFTER TESTED USING IEMT. HENCE,
THIS WILL REDUCE UNNECESSARY TRUCK ROLL BY NMO TO CUSTOMER PREMISE. BASED ON FIGURE
FROM MMO ASSURANCE, TOTAL UNIFI SR CREATION IN NOVEMBER 2015 TO JANUARY 2016 IS
AVERAGE 96,768 AND 41,779 SR VERIFIED AND SOLVED THROUGH CALL CENTRE WHERE 9% (3,760 SR)
OF COMPLAINT RESOLUTION IS ON SLOW BROWSING.
THIS SHOWS THAT 3,760 SR ON SLOW BROWSING HAS BEEN VERIFIED BY CALL CENTRE VIA IEMT TOOL
WHICH TRANSLATING TO RM125,321 OF COST AVOIDANCE PER MONTH AND RM 3.16 MILLION IN A
YEAR. (BASED ON COST STUDY WHERE COST PER TRUCK ROLL IS RM70). WITHOUT IEMT, CALL CENTRE
WILL HAVE TO ENTERTAIN THIS 3,760 COMPLAINT VIA TRUCK ROLL.
FIGURE 2 : UNIFI SR RECORDS (AVERAGE FROM NOVEMBER 2015, DECEMBER 2015 AND JANUARY 2016).
IT SHOWS THAT 9% OF COMPLAINT RESOLUTION IS ON SLOW BROWSING WHICH VERIFIED AND SOLVE
VIA CALL CENTRE. ONLY 4% BEING ENTERTAINED FOR TRUCK ROLL.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
- FINALIST (TOP 5) FOR THE BEST LME TEAM IN TM GROUP AWARDS 2016
- ANUGERAH EMAS KONVENSYEN TEAM EXCELLENCE WILAYAH TENGAH 2017
NAMA KUMPULAN : D-SIM
ORGANISASI : RAPID RAIL SDN. BHD.
TAJUK PROJEK : INSUFFICIENT TRAINING HOURS RELATED TO TRAIN
DRIVING DUE TO TRAIN AND TRACK AVAILABILITY
PENJIMATAN PROJEK : RM RM 4.98MIL
A. LATAR BELAKANG PROJEK
ONE OF REQUIREMENT IN KELANA JAYA LINE RULEBOOK FOR THE CUSTOMER SERVICE OFFICER
(CSO) IS THEY HAVE TO BE A QUALIFIED TRAIN DRIVER (HOSTLER). IN KELANA JAYA LINE, THERE IS
NO ALTERNATIVE TRAINING METHOD TO TRAIN POTENTIAL CSO (TRAIN DRIVER) TO DRIVE A TRAIN.
CURRENTLY THE TRAINING TOOK PLACE INSIDE TRAIN DEPOT BY USING ACTUAL TRAIN DURING
MAINTENANCE HOUR BETWEEN 12.00 A.M. UNTIL 4 A.M. SOMETIMES, IT NEED TO STRUGGLE UP TO
GET THE PERMISSION TO DO A TRAIN DRIVING TRAINING CAUSE IT CONFLICT WITH MAINTENANCE
TEAM TO DO THE TRAIN MAINTENANCE.
B. PUNCA UTAMA MASALAH
THERE ARE NO ALTERNATIVE TRAINING METHODS TO TRAIN POTENTIAL HOSTLER (TRAIN DRIVER) TO
DRIVE A TRAIN. CURRENTLY THE TRAINING TOOK PLACE INSIDE TRAIN DEPOT BY USING ACTUAL
TRAIN DURING MAINTENANCE HOUR BETWEEN 12.00 A.M. UNTIL 4 A.M.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
TO DESIGN AND BUILD A DYNAMIC TRAIN SIMULATOR TO REFLECT ACTUAL TRAIN MOVEMENT FOR
TRAINING PURPOSES IN KELANA JAYA LINE (KJL).
D. TANDA ARAS
CURRENT AMPANG LINE SIMULATOR HAD COST THE COMPANY OF RM 5,500,000.00 FOR ONE TIME
PURCHASE, WHICH NOT INCLUDE YEARLY MAINTENANCE AND SOFTWARE UPDATE (ESTIMATED
AROUND RM 100,000 PER YEAR)
FOR THIS PROJECT, THE TARGET IS TO REDUCE COST, WHICH IS ONLY TO UTILIZE ONLY 0.3% TO 0.5%
FROM THE AMPANG LINE SIMULATOR COST.
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
i. GOLD AWARD IN REGIONAL ICC 2017
ii. FIRST RUNNER IN RAPID RAIL INTERNAL ICC 2017
iii. “PRASARANA EMPLOYEE APPRECIATION & RECOGNITION FOR LIFE” HIGHEST AWARD UNDER
PRASARANA VALUES CATEGORY BY PRASARANA MALAYSIA BERHAD.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. PEARL – PRASARANA EMPLOYEE APRRECIATION & RECOGNITION FOR LIFE
ii. STAR
NAMA KUMPULAN : SPEED
ORGANISASI : TELEKOM MALAYSIA BERHAD
TAJUK PROJEK : SPEED
PENJIMATAN PROJEK : RM 715,000.00
OPEX : RM400,000.00
CAPEX : RM315,000.00
A. LATAR BELAKANG PROJEK
TM, BEING MALAYSIA’S BROADBAND AND CONVERGENCE CHAMPION IS SPEARHEADING LOTS OF
INITIATIVES AND OPTIMIZATIONS, TAKING UP THE CHALLENGE TO REALIZING THE ASPIRATION OF
BECOMING A TRULY MODERN AND CONNECTED NATION BY 2020. TO REALIZE THIS AMBITIOUS
ASPIRATION, A LOT OF IMPROVEMENTS FOR DEVELOPMENT, OPERATIONS AND CUSTOMER SUPPORT
ARE REQUIRED, TO WHICH TM IS FULLY COMMITTED TO DELIVERING.
THE SCOPE OF THIS PROJECT, NICKNAMED ‘SPEED’ IS TO DEEP-DIVE INTO AN ONGOING OPERATIONAL
ISSUE (SERVICE LEVEL KPI NOT MET) IN ORDER TO FURTHER OPTIMIZE AND ELIMINATE WASTAGE IN
ORDER TO ACHIEVE HIGHER EFFICIENCY IN A LEANER ENVIRONMENT.
B. PUNCA UTAMA MASALAH
ONE OPERATIONAL CHALLENGE IDENTIFIED IS THAT A MAJORITY OF PROCESSES ARE STILL VERY
MANUAL, REPETITIVE AND RESOURCE CONSUMING. TM HAS A HIGH DEPENDENCY ON TRADITIONAL
CALL CENTERS THAT IS REQUIRED TO ASSIST THE GROUND TEAMS DURING NEW UNIFI INSTALLATIONS.
THIS INTERNAL CALL CENTER COORDINATES ANYWHERE BETWEEN 20,000 TO 25,000 INSTALLATIONS
MONTHLY, TO WHICH IT HAS TO ENTERTAIN UP TO 10,000
’ASSISTIVE’ CALLS. THE NUMBER OF CALLS THAT IT NEEDS TO HANDLE INCREASES MONTH OVER MONTH
AS TM’S SUBSCRIBER BASE INCREASES AND THE NUMBER OF NEW INSTALLATIONS RAMP UP. AS THE
CALL VOLUMES INCREASE, MORE RESOURCES NEED TO BE ALLOCATED AND THIS WILL NOT BE
SUSTAINABLE LOOKING AT THE LONG TERM TREND.
SPEED IS AN INITIATIVE DESIGNED TO TRANSFORM THE WAY UNIFI INSTALLERS AND CONTRACTORS
OPERATE BY ELIMINATING THE RELIANCE ON THE CALL CENTER AGENTS BY EMBRACING A NEW DIGITAL
WORKFORCE. IT IS AN IN- HOUSE DEVELOPMENT INITIATIVE THAT INTEGRATES INSTANT MESSAGING
PLATFORM WITH TM’S BACKEND INVENTORY AND OTHER SUPPORT SYSTEMS AS AN EFFORT TO SIMPLIFY
AND AUTOMATE PROCESSES THROUGH DIGITALIZATION. THROUGH SPEED, WE CONVERT A
TRADITIONAL CALL CENTER PROCESS TO A FULLY AUTOMATED ’SELF- HELP’ SOLUTION WHERE THE UNIFI
INSTALLATION TEAMS ARE ABLE TO RETRIEVE THE INFORMATION REQUIRED BY THEMSELVES BY SIMPLY
EXCHANGING MESAGES USING THE TELEGRAM INSTANT MESSAGING PLATFORM.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
SPEED IS A DIGITALIZATION EFFORT TO ENSURE THE SUSTAINABILITY OF THE UNIFI INSTALLATION PROCESS
THRU
SIMPLIFICATION AND AUTOMATION. THIS EFFORT HAS DRASTICALLY CUT THE NUMBER OF CALLS TO
TM’S INTERNAL SUPPORT CONTACT CENTER WHICH HAS CONTRIBUTED POSITIVELY TO TM’S
MANPOWER OPTIMIZATION EFFORTS.
SPEED ALLOWS UNIFI INSTALLERS TO NOW EASILY GET PORT VERIFICATION DONE AUTOMATICALLY
WITHOUT REQUIRING ANY ASSISTANCE FROM THE INTERNAL TM SUPPORT CALL CENTER. THE DATA TO
AID INSTALLATION IS ALSO NOW AVAILABLE 365 X 24 X 7 AS THERE’S NO LONGER DEPENDENCY ON
ANY MANUAL HUMAN INTERACTION. THERE ARE NO QUEUES, AND GETTING THE VERIFICATION DONE IS
AS SIMPLE AS ASKING A QUESTION.
SPEED HAS TOTALLY TRANSFORMED THE WAY UNIFI INSTALLERS OPERATE AND HAS SUCCESSFULLY
DECREASED EXISTING WORKLOADS, ENABLING INCREASED WORKFORCE EFFICIENCY. WITH THIS
AUTOMATED ‘SELF-QUERY’ MECHANISM IN PLACE, TM WAS ABLE TO PRIORITIZE AND RE-ASSIGN THE
EXISTING CALL CENTER SUPPORT OPERATORS TO OTHER MORE DEMANDING TASKS RATHER THAN
SPEND TIME ON SOMETHING ROUTINE AND REPETITIVE. FOR THE INSTALLERS, THEY CAN NOW GET
INSTANT AND ACCURATE DATA TO ASSIST WITH THEIR INSTALLATION TASKS.
THE NAME SPEED WAS CHOSEN FOR THIS INITIATIVE BECAUSE THE MAIN OBJECTIVE OF THIS INITIATIVE IS
TO GAIN MOMENTUM BY SPEEDING UP THE PROCESS OF DATA RETRIEVAL. THE SPEEDING UP OF THE
DATA RETRIEVAL REQUIRES A SIMPLIFIED APPROACH AS WELL AS 100% AUTOMATION BY COMPLETELY
ELIMINATING ALL MANUAL PROCESSES. AND BY ELIMINATING MANUAL PROCESSES, WE WERE ABLE TO
DIRECTLY IMPROVE EFFICIENCY. AT THE END OF THE DAY, BY SIMPLIFYING AND SPEEDING UP THE DATA
RETRIEVAL PROCESSES, INSTALLATION TASKS BECOME SIMPLER AND GETS MORE EFFICIENT. LASTLY, THE
NAME SPEED ALSO GOES WELL AS THE INITIATIVE NAME BECAUSE THE ENTIRE SOLUTION FROM
DEVELOPMENT, TO TESTING AND FINALLY TO DEPLOYMENT HAPPENED SO QUICKLY THAT TREMENDOUS
RESULTS WERE SEEN IN RECORD TIME.
D. TANDA ARAS
NONE
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
SPEED AUTOMATES TRADITIONAL MANUAL CALL PROCESSES AND COMPLETELY ELIMINATES THE
POTENTIAL FOR HUMAN ERROR. INBOUND CALLS HAVE BEEN REDUCED BY 50%, AND DATA RETRIEVALS
HAVE BEEN SPED UP FROM AN AVERAGE OF 8 MINUTES TO JUST 10 SECONDS, LOWERING OVERALL
CALL CENTER WORKLOAD BY 47%. INSTALLERS CAN NOT ONLY GET THE REQUIRED DATA FASTER, THE
PROCESS IS ALSO NOW ALWAYS SUCCESSFUL, WITHOUT THE NEED TO REPEAT OR RE-DO AGAIN
RESULTING IN A MASSIVE REDUCTION IN TROUBLE TICKETS LOGGED. A MORE LEAN AND STREAMLINED
OPERATIONS IS NOW ACHIEVABLE AS ‘PROCESS WASTAGES’ HAVE BEEN ELIMINATED.
RESOURCE SAVINGS ACHIEVED = 16,000 HOURS
COST AVOIDANCE BY ELIMINATING WASTES = 16,000 HOURS X RM25 = RM400,00.00
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
SPEED WAS THE WINNER OF THE PRESTIGIOUS 2017 TM GROUP AWARDS – IOT TEAM OF THE YEAR. THIS
AWARD RECOGNIZES THE TEAM THAT DEVELOPED AND IMPLEMENTED THE MOST IMPACTFUL DIGITAL
INNOVATION. THE DIGITAL INNOVATION PROMOTES PRODUCTIVITY AND UPLIFTS LIFE MADE EASIER
(LME) IN DELIVERING CONVERGENCE, AND TM’S PROMISE TO SUPPORT AND ENHANCE THE LIVES OF
‘WARGA KELUARGA TM’ AND ITS CUSTOMERS WITH SIMPLE AND SMART TECHNOLOGY THAT MAKES
LIFE BETTER.
Reduced 50% Cut down 16x 100% success rate
Reduced by 89% Reduced by 47%
Inbound Call
Volume
Data Retrieval
Time
Unsuccessful
Retrieval Rate
Trouble Tickets
Logged
Team
Workload
Before 10,000 8 minutes 6% 4,500 101%
After 5,000 30 seconds 0% 50
0
54%
Query Volume Retrieval Time
Yearly Process
Consumption(Hours)
Yearly Process
Consumption(Days)
Dependencytowards manualcall center 10,000
8 minutes 16,000 667 days
New self-serviceapproach
30 seconds-
(fully automated)
-(fully automated)
NAMA KUMPULAN : SPEED
ORGANISASI : TELEKOM MALAYSIA BERHAD
TAJUK PROJEK : SPEED
PENJIMATAN PROJEK : RM 391,675.00
A. LATAR BELAKANG PROJEK
DURING THE TABLING OF THE 2017 BUDGET, PRIME MINISTER OF MALAYSIA, DATUK SERI NAJIB TUN
RAZAK HAD ANNOUNCED THAT ALL INTERNET SERVICE PROVIDERS ARE REQUIRED TO DOUBLE UP ALL
SUBSCRIBERS’ BROADBAND SPEED. TM, BEING MALAYSIA’S BROADBAND AND CONVERGENCE
CHAMPION IS SPEARHEADING LOTS OF INITIATIVES AND OPTIMIZATIONS, TAKING UP THE CHALLENGE
TO REALIZING THIS ASPIRATION. TO REALIZE THIS AMBITIOUS ROLLOUT, A LOT OF IMPROVEMENTS FOR
DEVELOPMENT, OPERATIONS AND CUSTOMER SUPPORT ARE REQUIRED, TO WHICH TM IS FULLY
COMMITTED TO DELIVERING.
THE SCOPE OF THIS PROJECT, NICKNAMED ‘SPEED’ IS TO DEEP-DIVE INTO AN OPERATIONAL ISSUE TO
FURTHER OPTIMIZE AND ELIMINATE WASTAGE IN ORDER TO ACHIEVE HIGHER EFFICIENCY IN A LEANER
ENVIRONMENT.
B. PUNCA UTAMA MASALAH
ONE OPERATIONAL CHALLENGE IDENTIFIED IS THAT A MAJORITY OF PROCESSES ARE STILL VERY
MANUAL, REPETITIVE AND RESOURCE CONSUMING. TM HAS A HIGH DEPENDENCY ON TRADITIONAL
CALL CENTERS THAT IS REQUIRED TO ASSIST THE GROUND TEAMS DURING NEW UNIFI
INSTALLATIONS. THIS INTERNAL CALL CENTER COORDINATES ANYWHERE BETWEEN 20,000 TO 25,000
INSTALLATIONS MONTHLY, TO WHICH IT HAS TO ENTERTAIN UP TO 10,000
’ASSISTANCE’ CALLS. THE NUMBER OF CALLS THAT IT NEEDS TO HANDLE INCREASE MONTH OVER
MONTH AS TM’S SUBSCRIBER BASE INCREASES AND THE NUMBER OF NEW INSTALLATIONS RAMP
UP. AS THE CALL VOLUMES INCREASE, MORE RESOURCES NEED TO BE ALLOCATED AND THIS WILL
NOT BE SUSTAINABLE LOOKING AT THE NEAR TERM TREND.
SPEED IS AN INITIATIVE DESIGNED TO TRANSFORM THE WAY UNIFI INSTALLERS OPERATE BY ELIMINATING
THE RELIANCE ON THE CALL CENTER AGENTS BY EMBRACING A NEW DIGITAL WORKFORCE. IT IS AN IN-
HOUSE DEVELOPMENT INITIATIVE THAT INTEGRATES INSTANT MESSAGING PLATFORM WITH TM’S
BACKEND INVENTORY AND OTHER SUPPORT SYSTEMS AS AN EFFORT TO SIMPLIFY AND AUTOMATE
PROCESSES THROUGH DIGITALIZATION. THROUGH SPEED, WE CONVERT A TRADITIONAL CALL CENTER
PROCESS TO A FULLY AUTOMATED ’SELF-HELP’ SOLUTION WHERE THE UNIFI INSTALLER TEAMS ARE ABLE
TO RETRIEVE THE INFORMATION REQUIRED BY THEMSELVES BY SIMPLY SENDING MESAGES USING THE
TELEGRAM INSTANT MESSAGING PLATFORM.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
SPEED IS A DIGITALIZATION EFFORT TO ENSURE THE SUSTAINABILITY OF THE UNIFI INSTALLATION PROCESS
THRU SIMPLIFICATION AND AUTOMATION. THIS EFFORT HAS DRASTICALLY CUT THE NUMBER OF CALLS
TO TM’S INTERNAL SUPPORT CONTACT CENTER WHICH HAS CONTRIBUTED POSITIVELY TO TM’S
MANPOWER OPTIMIZATION EFFORTS.
SPEED ALLOWS UNIFI INSTALLERS TO NOW EASILY GET PORT VERIFICATION DONE AUTOMATICALLY
WITHOUT REQUIRING ANY ASSISTANCE FROM THE INTERNAL TM SUPPORT CALL CENTER. THE DATA TO
AID INSTALLATION IS ALSO NOW AVAILABLE 365 X 24 X 7 AS THERE’S NO LONGER DEPENDENCY ON
ANY MANUAL HUMAN INTERACTION. THERE ARE NO QUEUES, AND GETTING THE VERIFICATION DONE IS
AS SIMPLE AS ASKING A QUESTION.
SPEED HAS TOTALLY TRANSFORMED THE WAY UNIFI INSTALLERS OPERATE AND HAS
SUCCESSFULLY DECREASED EXISTING WORKLOADS, ENABLING INCREASED WORKFORCE EFFICIENCY.
WITH THIS AUTOMATED ‘SELF-QUERY’ MECHANISM IN PLACE, TM WAS ABLE TO PRIORITIZE AND RE-
ASSIGN THE EXISTING CALL CENTER SUPPORT OPERATORS TO OTHER MORE DEMANDING TASKS RATHER
THAN SPEND TIME ON SOMETHING ROUTINE AND REPETITIVE. FOR THE INSTALLERS, THEY CAN NOW GET
INSTANT AND ACCURATE DATA TO ASSIST WITH THEIR INSTALLATION TASKS.
THE NAME SPEED WAS CHOSEN FOR THIS INITIATIVE BECAUSE THE MAIN OBJECTIVE OF THIS INITIATIVE IS
TO GAIN MOMENTUM BY SPEEDING UP THE PROCESS OF DATA RETRIEVAL. THE SPEEDING UP OF THE
DATA RETRIEVAL REQUIRES A SIMPLIFIED APPROACH AS WELL AS 100% AUTOMATION BY COMPLETELY
ELIMINATING ALL MANUAL PROCESSES. AND BY ELIMINATING MANUAL PROCESSES, WE WERE ABLE TO
DIRECTLY IMPROVE EFFICIENCY. AT THE END OF THE DAY, BY SIMPLIFYING AND SPEEDING UP THE DATA
RETRIEVAL PROCESSES, INSTALLATION TASKS BECOME SIMPLER AND GETS MORE EFFICIENT. LASTLY, THE
NAME SPEED ALSO GOES WELL AS THE INITIATIVE NAME BECAUSE THE ENTIRE SOLUTION FROM
DEVELOPMENT, TO TESTING AND FINALLY TO DEPLOYMENT HAPPENED SO QUICKLY THAT TREMENDOUS
RESULTS WERE SEEN IN RECORD TIME.
D. TANDA ARAS
NONE
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
SPEED AUTOMATES TRADITIONAL MANUAL CALL PROCESSES AND COMPLETELY ELIMINATES THE
POTENTIAL FOR HUMAN ERROR. INBOUND CALLS HAVE BEEN REDUCED BY 50%, AND DATA RETRIEVALS
HAVE BEEN SPED UP FROM AN AVERAGE OF 8 MINUTES TO JUST 10 SECONDS, LOWERING OVERALL
CALL CENTER WORKLOAD BY 47%. INSTALLERS CAN NOT ONLY GET THE REQUIRED DATA FASTER, THE
PROCESS IS ALSO NOW ALWAYS SUCCESSFUL, WITHOUT THE NEED TO REPEAT OR RE-DO AGAIN
RESULTING IN A MASSIVE REDUCTION IN TROUBLE TICKETS LOGGED. A MORE LEAN AND STREAMLINED
OPERATIONS IS NOW ACHIEVABLE AS ‘PROCESS WASTAGES’ HAVE BEEN ELIMINATED.
RESOURCE SAVINGS ACHIEVED = 16,000 HOURS
COST AVOIDANCE BY ELIMINATING WASTES = 16,000 HOURS X RM25 = RM400,00.00
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
SPEED WAS THE WINNER OF THE PRESTIGIOUS 2017 TM GROUP AWARDS – IOT TEAM OF THE YEAR. THIS
AWARD RECOGNIZES THE TEAM THAT DEVELOPED AND IMPLEMENTED THE MOST IMPACTFUL DIGITAL
INNOVATION. THE DIGITAL INNOVATION PROMOTES PRODUCTIVITY AND UPLIFTS LIFE MADE EASIER
(LME) IN DELIVERING CONVERGENCE, AND TM’S PROMISE TO SUPPORT AND ENHANCE THE LIVES OF
‘WARGA KELUARGA TM’ AND ITS CUSTOMERS WITH SIMPLE AND SMART TECHNOLOGY THAT MAKES
LIFE BETTER.
Reduced 50% Cut down 16x 100% success rate
Reduced by 89% Reduced by 47%
Inbound Call
Volume
Data Retrieval
Time
Unsuccessful
Retrieval Rate
Trouble Tickets
Logged
Team
Workload
Before 10,000 8 minutes 6% 4,500 101%
After 5,000 30 seconds 0% 50
0
54%
Query Volume Retrieval Time
Yearly Process
Consumption(Hours)
Yearly Process
Consumption(Days)
Dependencytowards manualcall center 10,000
8 minutes 16,000 667 days
New self-serviceapproach
30 seconds-
(fully automated)
-(fully automated)
NAMA KUMPULAN : TESLA
ORGANISASI : TELEKOM MALAYSIA BERHAD
TAJUK PROJEK : TESLA RFID
PENJIMATAN PROJEK : RM 10,000
A. LATAR BELAKANG PROJEK
TESLA RFID PROJECT WAS INITIATED TO ASSIST STORE MANAGER IN MANAGING MATERIAL
MANAGEMENT FOR
TELEKOM MALAYSIA’S TRANSMISSION SPARE ITEMS. THE SYSTEM AIMS TO IMPROVE ON SPARE
REQUISITION
PROCESS AND MAKE IT EASIER TO RETRIEVE THE ITEMS. THE PROJECT WAS IMPLEMENTED IN JAN
2016 AND
SUCCESSFULLY COMPLETED BY THE YEAR END. BY ADOPTING THE SYSTEM, THE STORE MANAGER
HAD
MANAGED TO INCREASE THE PRODUCTIVITY AND REDUCE MANPOWER COST.
B. PUNCA UTAMA MASALAH
CAUSES OF THE PROBLEMS HAVE BEEN IDENTIFIED TO BE DUE TO LONG DURATION TO PERFORM
MATERIAL
STOCK TAKE, DIFFICULT TO LOCATE MATERIAL LOCATION AND REQUIREMENT FOR MORE
MANPOWER.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
BASED ON PROBLEM SOLVING TECHNIQUES AND ANALYSIS, IT WAS FOUND THAT A NEW DEVICE
AND AN
AUTOMATION SYSTEM CAN BE USED AS A SOLUTION TO SOLVE AND IMPROVE THE CURRENT
SITUATION.
D. TANDA ARAS
THE RFID DESIGN AND TAGGING SYSTEM HAVE BEEN STANDARIZED IN NOC DIVISION AND HAVE
BEEN USED BY OTHER TM SPARE CENTRES SUCH AS ACCESS NETWORK MANAGEMENT IN KINRARA
AND DATA NETWORK MANAGEMENT IN JALAN RAJA CHULAN.
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
THE PROJECT HAS MANAGED TO REDUCE THE DURATION TO PERFORM MATERIAL STOCK TAKE BY
7 TIMES FASTER, IMPROVE DATABASE ACCURACY BETWEEN SYSTEM AND PHYSICAL BY USING
AUTOMATIC SYSTEM AND REDUCE MANPOWER USAGE BY 300%.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
THE PROJECT WAS AWARDED GOLD MEDAL DURING MPC TEAM EXCELLENCE WILAYAH TENGAH
AT PICC ON
24-25 JUL 2017. IN TELEKOM MALAYSIA, THE PROJECT HAS BEEN AWARDED AS BEST KEY INITIATIVE
2016 IN
TINM APPRECIATION NIGHT 2017. TEAM MEMBER – EN MOHD NASER MD ISA HAS BEEN AWARDED
AS
WINNER OF KRISTAL AWARD DURING JOM BERSAMA WITH TM CEO FOR Q3 2016.
HARIKETIGA
NAMA KUMPULAN : EVOLUTION33
ORGANISASI : HOSPITAL PUSRAWI SDN. BHD.
TAJUK PROJEK : KUTIPAN HUTANG PANEL YANG TIDAK OPTIMUM
PENJIMATAN PROJEK : RM10,406,094
(KUTIPAN HUTANG PANEL)
A. LATAR BELAKANG PROJEK
PROJEK INI ADALAH BERKAITAN DENGAN KUTIPAN HUTANG PANEL YANG TIDAK OPTIMUM. PESAKIT
YANG DI TANGGUNG OLEH PANEL SYARIKAT TELAH MENERIMA RAWATAN DI HOSPITAL TETAPI
PANEL TIDAK MEMBUAT BAYARAN BIL RAWATAN PESAKIT SECARA OPTIMUM MESKIPUN TEMPOH
BAYARAN SELAMA 30 HARI TELAH TERMAKTUB DAN TELAH DIPERSETUJUI DI DALAM SURAT LANTIKAN
PANEL. INI MENYEBABKAN BIL PESAKIT MASIH TERTUNGGAK DAN HOSPITAL MENGALAMI KERUGIAN,
HUTANG YANG TINGGI DAN IMEJ HOSPITAL TERJEJAS.
B. PUNCA UTAMA MASALAH
1. KURANG PEMANTAUAN OLEH STAF UNIT KAWALAN KREDIT
2. SOP KERJA YANG KU RANG BERKESAN DAN TIDAK DISEMAK SEMULA
3. KURANG TINDAKAN SUSULAN YANG DILAKUKAN
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
1. SURAT PENGESAHAN PENERIMAAN PANEL
2. BUKU PENGHANTARAN SEMASA BIL PESAKIT DI HANTAR KE PANEL
3. MENGADAKAN KATEGORI FINANCIAL CLASS UNTUK DEBTOR I PENGHUTANG
4. MENGEMASKINI JD STAF UNIT KAWALAN KREDIT
5. METETAKKAN SASARAN DAN KPI KEPADA STAF UNIT KAWALAN KREDIT
6._ PENSTORAN DAN PELABELAN FAIL PESAKIT
7. MENGADAKAN MESYUARAT 2 KALI SEBULAN
8. MEMBUAT APLIKASI WHATSAPP DI KALANGAN STAF UNIT KAWALAN KREDIT SEBAGAI
LANGKAH PEMANTAUAN KUTIPAN
9. MEMBUAT SEKATAN PENDAFTARAN DI DALAM SISTEM SEMASA MEMBUAT SEBARANG
PENDAFTARAN PESAKIT
D. TANDA ARAS
1. MEMO YANG DIKELUARAN OLEH PIHAK PENGURUSAN HOSPITAL (MENINGKATKAN KUTIPAN
PANEL SEBANYAK 15% SEBELUM 31 DISEMBER 2016)
2. PEMBENTANGAN SASARAN KUTIPAN BULANAN BERSAMA MENTERI DI JABATAN PERDANA
MENTERI
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
1. PERATUSAN KUTIPAN HUTANG PANEL MENINGKAT SEBANYAK 21%, MELEBIHI 6% (SASARAN :
15%)
2. JUMLAH KUTIPAN HUTANG PANEL SEBANYAK RM118,571,570, MENINGKAT SEBANYAK RM571,570
(SASARAN : RM118,000,000)
3. PURATA KUTIPAN HUTANG BULANAN IALAH RM10,406,094, MENINGKAT SEBANYAK RM1 ,796,034
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
- NAIB JOHAN, KUMPULAN INOVATIF & KREATIF
PERINGKAT MAJLIS AGAMA ISLAM WILAYAH PERSEKUTUAN (MAIWP)
- ANUGERAH EMAS
MINI KONVENSYEN TEAM EXCELLENCE INNOVATIVE & CREATIVE CYCLE (ICC) WILAYAH UTARA
- ANUGERAH EMAS
KONVENSYEN TEAM EXCELLENCE INNOVATIVE & CREATIVE CYCLE (ICC) WILAYAH SABAH & SARAWAK
NAMA KUMPULAN : ZEALOUS
ORGANISASI : JOHOR LAND BERHAD
TAJUK PROJEK : ADUAN KECERUNAN YANG TINGGI DI LALUAN MASUK
KERETA KE RUMAH (ENTRANCE SLAB & DRIVEWAY)
PENJIMATAN PROJEK : RM 536,000.00/1072 JAM UNTUK 134 ADUAN
A. LATAR BELAKANG PROJEK
i. PROJEK DILAKSANAKAN BAGI MENGURANGKAN MASALAH ADUAN KECERUNAN YANG
TINGGI DILALUAN MASUK KERETA KE RUMAH (ENTRANCE SLAB & DRIVEWAY)
ii. ADUAN DILAPORKAN DISEBABKAN KENDERAAN PEMBELI TERSANGKUT SEMASA MELALUI
LALUAN MASUK KERETA KE RUMAH.
iii. KECERUNAN LANTAI UNTUK LALUAN MASUK RUMAH DIKAWAL KECERUNAN MAKSIMUMNYA.
iv. MENCIPTA SPESIFIKASI BAGI MENGAWAL KECERUNAN UNTUK LALUAN MASUK KE RUMAH.
v. ALAT DICIPTA UNTUK MEMUDAHKAN PROSES PENGUKURAN UNTUK MENDAPATKAN
KETEPATAN CERUN DIKAWASAN LALUAN MASUKKERETA KE RUMAH.
B. PUNCA UTAMA MASALAH
i. TIADA SPESIFIKASI STANDARD - TIADA DARJAH (DEGREE) KECERUNAN JALAN YANG SESUAI.
ii. JALAN UTAMA SEDIA ADA BERARAS RENDAH - KEADAAN JALAN UTAMA YANG RENDAH
MENGIKUT ARAS TANAH YANG MENDATAR.
iii. KECERUNAN TIDAK TEPAT - PENGGUNAAN ALAT TIMBANG AIR (TUBE).
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
i. ALAT DICIPTA DENGAN MENGGUNAKAN BAHAN ALUMINIUM YANG RINGAN DAN TIDAK
BERKARAT
ii. MERUPAKAN ALAT PENGUKUR KECERUNAN YANG SELAMAT, EFISYEN DAN MUDAH
DIKENDALIKAN
iii. ALAT PENGUKUR MUDAH DIKENDALIKAN DAN MESRA PENGGUNA
iv. BOLEH DIAPLIKASIKAN UNTUK MENGUKUR KECERUNAN “CHAMBER” JALAN
v. KESERAGAMAN DAN KECERUNAN JALAN MASUK UTAMA DAPAT DIKAWAL DARI SEGI KUALITI
DAN PENJIMATAN KOS.
vi. ALAT DICIPTA MENGGUNAKAN FORMULA “CALCULUS”
D. TANDA ARAS
BERDASARKAN PENGAMATAN ADUAN PENGGUNA MELALUI BORANG MAKLUM BALAS TEKNIKAL
TERHADAP KECERUNAN LALUAN MASUK KERETA KE RUMAH, KUMPULAN TELAH BERJAYA
MENGHASILKAN :-
ALAT PENGUKUR KECERUNAN YANG DINAMAKAN “SPIRIT ZEALOUS”
i. ALAT YANG MEMUDAHKAN PROSES KERJA
ii. ALAT YANG MEMPUNYAI STANDARD YANG TERSENDIRI
iii. ALAT YANG DAPAT MENJIMATKAN KOS DAN MASA
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. AUGERAH EMAS KONVENSYEN TEAM EXELLENCE JOHOR LAND BERHAD 2016
ii. ANUGERAH EMAS KONVENSYEN MINI TEAM EXELLENCE 2017 WILAYAH SELATAN
iii. ANUGERAH EMAS KONVENSYEN TEAM EXELLENCE WILAYAH PANTAI TIMUR 2017
TAHUN / TEMA PROJEK
PENJIMATAN / PENCAPAIAN
TERTINGGI
PENJENAMAAN HASIL
INOVASI
2016 Aduan Kecerunan Yang Tinggi Di Laluan Masuk Kereta Ke Rumah (Entrance Slab & Driveway)
Penjimatan Kos Penjimatan untuk aduan satu unit rumah
=RM 4000.00
Penjimatan untuk 134 aduan unit rumah
=RM 536,000.00 Penjimatan Masa
Penjimatan untuk aduan 1 unit rumah
=8jam
Penjimatan untuk 134 aduan
=1072jam
..
NAMA KUMPULAN : OSTEOBLASTS TEAM
ORGANISASI : KPJ JOHOR SPECIALIST HOSPITAL
TAJUK PROJEK : STROKE PATIENT HAD DIFFICULTIES TO AMBULATE DUE TO
ONE SIDE BODY WEAKNESS
PENJIMATAN PROJEK :
A. LATAR BELAKANG PROJEK
STROKE PATIENT HAD DIFFICULTIES TO START AMBULATION DUE TO WEAKNESS OF ONE SIDE BODY
WHICH UNABLE TO CONTROL LOWER JOINT MOVEMENT DUE TO LESS OF SENSE AND STRENGTH.
THE LONGER A STROKE GOES UNTREATED, THE GREATER THE POTENTIAL FOR BRAIN DAMAGE AND
DISABILITY.
B. PUNCA UTAMA MASALAH
i. DUE TO DELAY LOW OF SELF-MOTIVATION, DENIAL STAGE OF MENTALITY AFTER STROKE
ATTACKED.
ii. PATIENT DOES NOT CONTINUES REHABILITATION PROGRAM AS OUTPATIENT VISIT.
iii. PATIENT AND CAREGIVER DOES NOT CONTINUES HOME EXERCISE DUE TO LACK OF
AWARENESS OF REHABILITATION PROGRAM
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
TOOL FOR CONTROLLING THE LOWER LIMB DURING GAIT EXERCISE.
D. TANDA ARAS
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
i. INCREASED IN TOTAL NUMBER OF OUTPATIENT REHAB SESSIONS (TREATMENT).
ii. REDUCE IN-HOSPITAL LENGTH OF STAY.
iii. INCREASED IN PERCENTAGE OF STROKE PATIENTS WITH IMPROVEMENT OF ACTIVITIES OF ADL
INDEPENDENCE AFTER ADL INTERVENTION.
iv. INCREASE PATIENT’S SATISFACTION LEVEL. OUTPATIENT PHYSIOTHERAPY ARE GIVEN
‘EXCELLENT’ RATING.
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFANGOLD AWARD, TEAM EXCELLENCE REGIONAL 2017
NAMA KUMPULAN : PG GROUP
ORGANISASI : JOHOR LAND BERHAD
TAJUK PROJEK : MENGAWAL KEROSAKAN PADA ALUMINIUM WINDOW
FRAME DI BILIK TIDUR UTAMA
PENJIMATAN PROJEK : RM16,800.00
A. LATAR BELAKANG PROJEKi. MASALAH PERMUKAAN ALUMINIUM WINDOW FRAME DI BILIK TIDUR UTAMA YANG SERING KEMEK DAN
CALAR AKIBAT PEKERJA MENGGUNAKAN LALUAN TERSEBUT SEBAGAI LALUAN PINTAS KE UNIT SEBELAH
SEMASA MELAKSANAKAN KERJA-KERJA PEMBINAAN.
ii. ALUMINIUM FRAME YANG ROSAK DAN KEMEK PERLU DIPERBAIKI DENGAN MENUKAR SATU SET PANEL
ALUMINIUM WINDOW FRAME YANG BARU YANG MEMERLUKAN TAMBAHAN KOS DAN MASA.
iii. KESUKARAN MENGAWAL PEMOTONGAN WRAPPING ALUMINIUM DENGAN KEMAS MENGAKIBATKAN
PROSES KERJA MENJADI SUKAR.
B. PUNCA UTAMA MASALAHi. MENJADIKAN BILIK TIDUR UTAMA SEBAGAI LALUAN PINTAS KELUAR MASUK PEKERJA DI TAPAK UNTUK KE
UNIT SEBELAH.
ii. KURANG PENGAWASAN DAN PENGAWALAN YANG SEMPURNA DI TAPAK BINA.
iii. PEKERJA DI TAPAK MELETAKKAN BAHAN BINAAN DI BAHAGIAN “OUTER FRAME” UNTUK DIANGKUT KE
UNIT SEBELAH.
iv. MASA YANG BANYAK DIPERLUKAN SEHINGGA KERJA-KERJA LEPAAN TERLALU PANJANG
MENYEBABKAN BERLAKUNYA KEROSAKAN FRAME – KEMEK, ROSAK DAN CALAR
C. CADANGAN PENYELESAIAN INORVATIF & KEATIFi. MEMBUAT TAMBAHAN BINGKAI DENGAN LEPAAN SIMEN DI BAHAGIAN BAWAH ALUMINIUM WINDOW
FRAME DI BILIK TIDUR UTAMA.
ii. MENGAPLIKASIKAN KAEDAH LEPAAN DI SEMUA BAHAGIAN BAWAH ALUMINIUM WINDOW FRAME DI
BILIK TIDUR UTAMA DI PROJEK PILIHAN (TEBALKAN BINAANNYA)
iii. DI STANDIDARSIKAN KE SEMUA PROJEK PERUMAHAN SYARIKAT.
D. TANDA ARAS
BERDASARKAN PENGAMATAN SPESIFIKASI PERMARKAHAN MERUJUK KEPADA STANDARD SPESIFIKASI
CIDB DI DALAM PENGIRAAN PERMARKAHAN SKOR QLASSIC DAN KEROSAKAN AKIBAT KESAN KEMEK
DAN CALAR DI BAHAGIAN ALUMINUM FRAME DI BILIK TIDUR UTAMA, KUMPULAN TELAH BERJAYA
MENGHASILKAN :-
SATU KAEDAH KERJA YANG DINAMAKAN “WINDOW 5” YANG MENGURANGKAN RISIKO KEROSAKAN
PADA ALUMINIUM WINDOW FRAME DI BILIK TIDUR UTAMA DAN MEMBERI BANYAK PENJIMATAN YANG
DIPEROLEHI DARI SEGI KOS DAN MASA
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN1. TEMPAT KE 4 KATEGORI TEKNIKAL DI KONVENSYEN TEAM EXCELLENCE JOHOR LAND BERHAD 2016
2. PENGIKTIRAFAN DARIPADA KAZ ARKITEK
3. PENGIKTIRAFAN DARIPADA GSR CONSTRUCTIN SDN. BHD.
4. PENGIKTIRAFAN DARIPADA INSITU CONSTRUCTION SDN BHD
5. SIJIL PENGIKTIRAFAN QLASSIC DAN MENDAPAT SKOR MARKAH (78%) DARIPADA CIDB
6. ANUGERAH EMAS DI KONVENSYEN MINI TEAM EXCELLENCE 2017 WILAYAH SELATAN DI KSL HOTEL &
RESORT
7. ANUGERAH EMAS DI KONVENSYEN TEAM EXCELLENCE 2017 WILAYAH UTARA DI BAYVIEW BEACH RESORT
PENANG.
TAHUN / TEMA PROJEK
2016
PENJIMATAN / PENCAPAIAN
TERTINGGI
PENJENAMAAN HASIL INOVASI
KEROSAKAN PADA ALUMINIUM WINDOW FRAME DI BILIK TIDUR UTAMA
Penjimatan 6 bulan bagi 14 unit rumah RM1,200.00 x 14 unit = RM16,800.00
Penambahbaikan kaedah kerja - melepa di bahagian aluminium window frame di bilik utama
SEBELUM SELEPAS
NAMA KUMPULAN : VENOUS AMOUS TEAM
ORGANISASI : KPJ JOHOR SPECIALIST HOSPITAL
TAJUK PROJEK : STOP PRESSURE INJURY FOR BEDRIDDEN PATIENT
PENJIMATAN PROJEK : RM 99,250.00/PATIENT COST
A. LATAR BELAKANG PROJEK
4 DIFFERENT LEVEL OF CARE DERIVED FROM NURSING CARE.THERE ARE SELF CARE, PARTIAL CARE,
COMPLETE CARE AND CRITICAL CARE.COMPLETE CARE PATIENTS ARE OUR TARGET GROUP,
MOSTLY THEY ARE BEDRIDDEN PATIENTS WHO IS UNABLE TO LEAVE THEIR BED DUE TO ILLNESS AND
INJURY WITH LONGTERM LYING DOWN. WE HAVE USE SKIN ASSESSMENT TOOLS (KCIS) TO ASSESS
PATIENT’S SKIN CONDITION UPON ADMISSION AND CONTINOUS MONITORING AND
DOCUMENTATION IN PROGRESS OF THE SKIN CONDITION THROUGH OUT HOSPITALIZATION.ON
DAILY BASIS, THE NURSING STAFF WILL IDENTIFY HIGH RISK PATIENTS POTENTIAL FOR DEVELOPING
PRESSURE INJURY. TRIGGERING ALARM CLOCK WILL BE SET EVERY 2 HOURLY TO DO TURNING.
B. PUNCA UTAMA MASALAH
i. STAFF DID NOT COMPLY WITH BEST PRACTICES – TWO HOURLY TURNING DUE TO :
- INSUFFICIENT STAFFING
- NO REMINDER
II. PATIENT UNABLE TO MAINTAIN THE DESIRED POSITION FOR TWO HOURS DUE TO IMPROPER
INSUFFICIENT USE OF PILLOWS
III. PATIENT DEVELOPED PRESSURE INJURY AS COMPLICATION.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
BY MODIFYING THE THICK COTTON LINEN WITH ATTACHED BUCKLE, WE HAVE INVENTED THE
MODIFIED DRAWSHEET THAT ENABLE US TO TURN PATIENT EASILY AND EFFECTIVELY MAINTAINING
THE POSITION AND PREVENT PRESSURE INJURY FROM DEVELOPING.
D. TANDA ARAS
i. BODY HOLDER FOAM ii. TURNING OPERATED SYSTEMiii. RIPPLE MATTRESS
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
i. REDUCED PRESSURE INJURY CASES FROM 7.2% TO 2.35%
ii. REDUCED LENGTH OF STAY FOR PRESSURE INJURY PATIENTS FROM 11 TO 6 DAY.
iii. REDUCED READMISSION OF PATIENT FROM 5% TO 1.8%.
iv. INCREASED CUSTOMER SATISFACTION NURSING CARE ( EXCELLENT RATING 11%, GOOD
RATING 5%
v. REDUCE PATIENT COST OF HOSPITALIZATION ( 74% - RM 99,250.00)
vi. INCREASED HOSPITAL BED OCCUPANCY RATE ( BOR ) BY 5.2%
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. GOLD AWARD TEAM EXCELLENT MPC SOUTHERN REGION 2017
ii. FINALIST FOR NATIONAL TEAM EXCELLENT MPC 2017
NAMA KUMPULAN : ARCHITRAVE
ORGANISASI : JOHOR LAND BERHAD
TAJUK PROJEK : MENGATASI MASALAH RONGGA PADA BAWAH JUBIN
LANTAI
PENJIMATAN PROJEK : RM 200/ UNIT RUMAH
A. LATAR BELAKANG PROJEK
i. MASALAH RONGGA PADA BAWAH JUBIN LANTAI AKAN MENINGKATKAN ADUAN SEMASA
KOMITI CPC MEMBUAT PEMERIKSAAN AKHIR KERJA KONTRAKTOR.
ii. TUJUAN PEMERIKSAAN TERSEBUT ADALAH SEBAGAI LANGKAH AWAL BAGI MENGELAKKAN
BERLAKUNYA ADUAN PELANGGAN TERHADAP PRODUK SYARIKAT.
iii. APABILA PEKERJA TIDAK MELETAKKAN MORTAR DENGAN SEKATA PADA PERMUKAAN JUBIN
KETIKA PEMASANGAN JUBIN DIJALANKAN MENGAKIBATKAN KEKOSONGAN PADA BAWAH
JUBIN LANTAI.
iv. KEKOSONGAN PADA JUBIN LANTAI MENYEBABKAN JUBIN MUDAH PECAH, RETAK DAN
MUDAH MELETUP.
v. AKAN MENYEBABKAN KOS & MASA UNTUK KERJA-KERJA PEMBAIKAN JUBIN LANTAI
MENGATASI BELANJAWAN SYARIKAT
B. PUNCA UTAMA MASALAH
i. KEADAAN JUBIN LANTAI YANG KOSONG DISEBABKAN PENGGUNAAN KAEDAH LEPAAN
MENGGUNAKAN ‘TILE TROWEL’ YANG TIDAK BETUL.
ii. KEADAAN MORTAR YANG TIDAK RATA YANG MENYEBABKAN JUBIN LANTAI MENJADI
KOSONG.
C. CADANGAN PENYELESAIAN INOVATIF & KREATIF
TINDAKAN PEMBETULAN KEPADA PENCIPTAAN ‘SCREED 8’ DAPAT :
i. DAPAT MEMPIAWAIKAN KAEDAH PEMASANGAN JUBIN LANTAI.
ii. DAPAT MENYERAGAMKAN KETEBALAN MORTAR PADA JUBIN LANTAI.
iii. DAPAT MENJIMATKAN MASA DAN PENGGUNAAN TENAGA BURUH YANG SEDIKIT
D. TANDA ARAS
UNTUK MENGURANGKAN ADUAN KOMITI CPC SEBANYAK 95%, SEBELUM PENYERAHAN KUNCI
RUMAH (PEMILIKKAN KOSONG) KEPADA PELANGGAN.
E. PENCAPAIAN PROJEK & PENCIPTAAN NILAI
DICADANGKAN SEBAGAI ‘GOOD PRACTICE’ DIPERINGKAT SYARIKAT
F. ANUGERAH, PENGHARGAAN & PENGIKTIRAFAN
i. KONVENSYEN TCC: PERINGKAT JOHOR LAND BERHAD 2016:
• TEMPAT KE- 6 BAGI KESELURUHAN
• TEMPAT KE – 5 BAGI KUMPULAN TEKNIKAL
• VIDEO PENDEK : TEMPAT KE- 3 BAGI KESELURUHAN
II. MINI KONVENSYEN TEAM EXCELLENCE WILAYAH SELATAN 2017: KSL RESORT
• ANUGERAH EMAS
III. KONVENSYEN TEAM EXCELLENCE WILAYAH SELATAN 2017: MELAKA
• ANUGERAH EMAS