teknik Kawalan Kualiti

Pengenalan KursusMaKsuD MencaPai Kualiti• Maksudkualiti• Pencapaiandibawahstandard• Pencapaianmelebihistandard• Pencapaianmenyamai

standardaPaKaH yang DijanjiKan KePaDa Pelanggan?• Mengetahuitahapyang

diterimapelanggan• Transformasi:Kepuasan

pelangganSukatanteknikaldalamproses(Ymetrik)

MenyuKat Prestasi seMasa Proses• Memilihindekskualitiyang

bermakna• Disiplinpengumpulandata• CaramengiraprestasisemasaKenalPasti saiZ MasalaH• Perbezaanprestasisemasa~

standardPeranan qa / qc• Perananyanghakiki• Peranansemasa• PenglibatanpemunyaprosesKecacatan [rejects] terHasil oleH Proses Di bawaH Par • Kecacatansebelum

• Kecacatandidalamproses• KecacatanselepasprosestinDaKan PeMbaiKan Dan PencegaHan• Tindakanuntukpenyelesaian

yangjelas• Tindakanuntukpuncamasalah

yangdiketahui• Tindakanuntukpuncamasalah

yangtidakdiketahuiPengesaHan KeberKesanan tinDaKan• Analisasecaragrafikal• Analisasecarastatistic• Tindakanyangdidorongoleh

analisastatistikMerancang Kawalan yang ProaKtif• Mengawalkualiti

menggunakanAQL• AlternatifkepadaAQL• Mengenalsignal

permasaalahanprosessebelumkecacatanberlaku

bergeraK Ke HaDaPan• Menghalangfaktor-faktor

negatifkepadapencapaianproses

• Menyemarakkanfaktor-faktorpositifkepadaproses

course content trainer en azman bin Hussain receivedhis Bachelor of Science in ElectricalEngineering from the University ofSouth Alabama, USA. He had his SixSigmaBlackBeltfromSonyCorporation,Japan; and his Green Belt from AirAcademy, USA. He is now a certifiedLeanSigmatrainerforRollsRoyce–agiant company that produces aero-plane and marine engines. He alsoworkswithGeneralPhysics–trainingandconsultingcompanybasedintheUnitedStatesonprojectbasis;whereheservesRollsRoyce. EnAzmanhassolidmanufacturingexperience with Sony and HicomDiecastings. He had held manychallenging posts in manufacturingenvironmentrangingfromaManagerof an innovation unit, the Head of asubcontechnical improvementteam,the Head of Engineering Dept, andChiefOperationOfficer.Hisprowessininnovativeproblem-solvinghassavedmillionsofdollarsforhisorganizationevery year and made him one of thetalentedengineerintheorganization.SomeofAzman’sworkhadbeenusedinSonySixSigmatrainingmanualusedthrough-out the world. His biggestcontributionperhapswashisinnovationin PCB pattern design, solderingprocess, and mounting process.These innovations were responsibleforthemilliondollarssavingandhadleftunchallenged formanyyears.Hehadwonnumerousawardsduringhisservice with Sony. Being a trainingconsultant as well as a Lean Sigmapractitioner,EnAzmanhasdevelopedtraining courses on Green Belt, DOE,SPC,MSA,FMEA,andStructured5Stonameafew.Hehasbeenteachingandcoaching these topics since 2003 inpublicaswellasinhouse.

June18 & 19, 2014

Wednesday &Thursday

8:45 am - 5:00 pm@ fMM institute, Perak

objectivesUponcompletionofthiscourse,participantswillbeableto:•identifyingproblems

thatneedimmediateattention(analysingcustomerrequirements&measuringprocessbaselineperformance)

•investigatethesignificantfactorsthatcreateperformance–standardgap

•planactivitiestobridgetheperformance–standardgap

•takeproactivemeasurestocurbpotentialcausesthatwillaffectprocessperformance

wHo sHoulD at tenDQualityengineers,executives,technicians;Process/Operationengineers,executives,technicians;Maintenance/Serviceengineers,executives,technicians

registration:• Upon Faxing / Mailing the completed Registration Form to FMM

Institute, Perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise.

• Will be based on First-Come-First-Served basis.Payment:• Cheques made in favour of FMM InsTITuTe should be forwarded

to FMM Institute Perak.• For SBL Scheme, an Attendance of 100% is a MUST, in any case,

employers will be billed in full.

cancellation:MustbeinWritingwithReasons.• 7 days before the course ~ No Payment Charged• 3-6 days before the course ~ 50% Payment Charged• < 3 days before the course ~ Full Payment Charged• Participants who did not turn-up will be charged full payment.• Replacements can be accepted at no additional cost.

Disclaimer:The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.

submitted by:(Pleaseattachaseparatelistifspaceisinsufficient.)

Enclosed cheque / bank draft No. ______________________ for RM _______________ being payment for _______ participant(s) made in favour of the ‘FMM InsTITuTe’ .

Name: Designation:

Company: Tel: Fax: Email:

Address:

FMMMembershipNo: MyCoID:

Dear sir / Madam Pleaseregisterthefollowingparticipant(s)fortheaboveprogramme:

name Designation i.c. no.

1.

2.

3.

4.

Also available as an

In-House Course

rEgistrAtion ForM

tEKniK KAWALAn KuALiti

closing date: june 11, 2014Medium of Instruction:BahasaMalaysiaCPD: 14hoursCoursE FEE (Fees include Course Materials, Refreshment, Lunch and Certificate of Attendance)FMMMembers RM500.00perpaxOthers RM600.00perpax

sBL scheme

QuALITYcate

gory

ADMinistrAtiVE DEtAiLs

fMM institute PeraK(Centre for Professional Development)Attn:PuanEda/MsHarvindar/MsNicole)No.1,LorongRajaDiHilir,OffJalanRajaDiHilir,30350Ipoh,Perak.Fax.No.:(05)5488221&(05)5488331•Tel.No.:(05)5488660Email:fmmperak@fmm.org.my(475427-W)

Qualitymeansdegreeofexcellenceofsomethingmeasuredagainstother thingofsimilarkind.Aproductorserviceissaidtohavequalityifitmeetstheexpectationofthetargetconsumersorusers.Oncethelevelofachievementdeviatesfromtheexpectationlevel(normallyatlowerside),thenTHEREISAQUALITYISSUE.Forproductmakersandserviceproviders,keepingtheirperformanceatparwithwhatisexpectedbycustomersisonethemostimportantbusinessfunctioninordersatisfycustomers.