Mohamed Atef Mohamed Zaki26 Narges Building 5th settlement, New Cairo, EgyptPhones: (+202) 22660755, (+2) 0100 6034004E-Mail: moh_atef77@yahoo.com

Objective:Seeking a challenging position in Information Technology with a reputable firm with a Multinational environment where previous experience is effectively integrated within organizational objectives to pursue a successful career.

Summary:I have been working in banking industry and have over 15 years of diversified experience in the field of Alternate delivery channels with sound knowledge of Enterprise systems, Architect and Project Management with a blend of technical and business skill set. Extensive experience of ATM, POS, Cards, SMS banking and enterprise application where my key involvements have been in the roles of project management, analysis, planning, system architecture designing, systems Implementation, solution evaluation, vendor coordination, administration and management.

Work Experience:

Emirates National Bank Of Dubai (Emirates NBD) (Information Technology – Cairo)Position Held: (Head of ATM)

Jan.2014 – Present

Manage and maintain the functionality, Security, and efficiency of ATM system, and Application Systems environments related to the ATM Switch.

Drive innovation on ATM channels not only to improve and optimize Self Service Channels

Manage, track and optimize ATM and CCDM services to improve customer experience and reduce complaints.

Conduct regular performance reviews of ATM and CCDM channels i.e. transaction volumes, complaints, technology improvement areas, operations, replenishment, cash outs, permission issues/passes and etc.

Maintain ATM systems ( IST/SWITCH ) and applications. Systems management, Problem diagnosis and Problem solving techniques. Designed and implemented new methodology for defining scope of work as part of

the procurement process of ATM/IST Switch projects. Manage and develop ATM/IST Switch Unit team to ensure bringing and keeping

top talents. Configuration management and maintain applications and systems Parameters to ensure effective and efficient error –free processing. Responsible for security management of the operating systems, hardware, and

applications under his control.

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Maintenance and repair (where necessary) of file systems and databases to ensure their accuracy.

Maintenance of HOST-based communications definitions and performance. Provide guidance to operations staff. Responsible of the job Controls to ensure timely and efficient execution of systems

processes. Perform an action of disaster recovery procedure. Ensure the integrity and confidentiality of the data resident on the system, and all

intellectual properties of the bank. Perform work according to the guidelines imposed by Emirates NBD Bank Conduct performance appraisals of team members, suggesting areas of

improvements to maintain a skilled team. Controlling the workload of my staff. Vendor coordination for project delivery and schedule maintenance of systems Host Security Module Administration on HSM (Thales 8000 , 9000 )

BNP Paribas Egypt (BNP) (Information Technology – Cairo)Position Held: (ATM Switch Manager - Sept 2012 – Jan - 2014)

Responsible for the administration of the server, the software and other related software and devices.

Coordinates with other office/division technical staff for the connectivity of the server to the host computer, ATM terminals, inter-bank switch network, and other interfaces.

Implements configuration and parameter setting/fine-tuning to improve the overall ATM Switch system performance.

Regularly monitors system activities and performance, and prepares performance reports.

Provides technical assistance related to ATMs and the inter-bank switch. Ensures compliance to infrastructure security policies and guidelines.

BNP Paribas Egypt (BNP) (Information Technology – Cairo)Position Held: (Senior ATM Specialist - April 2007 – Sept - 2012)

Responsible for day-to- day work of ATM system Operation. Responsible for the performance and integrity of the ATM application system. Controlling the work load of ATM system and maintenance. Communicate with card data centre for solving dispute problems. Communicate with service providers ‘vendors’ such as NCR, 123 and MSCC. Responsible for ATM System tuning.

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National Bank of Egypt (NBE) (Card Center – Retail Dept – Cairo)Position Held: (ATM Switch Specialist - Team Leader (Jan 1998 - April – 2007))

Responsible for day-to- day work of ATM system Operation. Responsible for the performance and integrity of the ATM application system. Controlling the work load of ATM system and maintenance. Communicate with card data centre for solving dispute problems and Financial

issues. Communicate with service providers ‘vendors’ such as NCR, MasterCard and Visa. Responsible for ATMs Monitoring and Replenishing And keep up and running 24/7 Card Management issuance and generating the pins mailer of the Cards. ATM Software Installation.

Projects And Accomplishments:

EMV certification with 123 networks and MSCC network. Windows 7 OS Upgraded In ALL Bank ATMS and CDMs. Migrated Our ATM IST/Switch connected to new Core banking (Finical) with B24

interface in Dubai .

Education:University Degree:Sadat Academy For Management sciences Bachelor Degree in Business Administrator (Major/ Information technology - Grade/Good)Graduation Year: 1998.

Soft Skills Courses: Communication Skills Powerful Presentation Problem Solving & Decision Making Customer’s Satisfaction Performance Measurement & Appraisal Conflict Resolution Skills Advanced Negotiations Skills Customer Facing Skills

Technical Courses: SQL and PL/SQL Oracle Database 10g: Administration Workshop I , II Release 2 Oracle Database 11g: Backup and Recovery Workshop Oracle Database 11g: Tuning Release 2 Solaris 10 Administration Solaris System Performance management .

Computer Skills:Significant exposure to computing environments.

Good Knowledge of Unix Operating Systems.(Aix And Solaris) Database Administration Database Performance Tuning

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Maintain the computer systems and applications.Awareness of Microsoft office.

Internet skills.Basic awareness of networking.

Significant exposure to computing environments. High degree of skills in systems management, Problem diagnosis and

Problem Solving techniques. Must be able to measure and perform analysis of System Performance, and

make solid recommendations for modification to Hardware, Operating Systems, and applications, where applicable.

Language Skills: Arabic: Mother tongue. English: V.Good in speaking and writing.

Personal Skills:

Leadership skills Management skills Communication skills Decision Making Self Motivated Ability to work under pressure Time Management skills Eye On Details

Personal Information:Nationality : Egyptian.Date of Birth : 20 Feb. 1977.Marital Status : Married.Military Service : Exempted.

Hobbies: Reading Swimming Playing Football traveling

References:Academic and professional references are available upon request.

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