Resume

Muhammed Sayed Ewis MohammedCell phone - UAE: +971- 0504881590E-mail: mohammedewis2020@gmail.com

Person information:

- Date of Birth: 17/10/1990

- Gender: Male

- Marital Status: Single

- Nationality: Egyptian

EDUCATION:

Bachelor of Faculty of Tourism and Hotel, Tourist guide.Cairo Academy of Higher education, Cairo; Egypt. 2008-2012

OBJECTIVE: To be part of an outstanding company and contribute to its success by imparting my knowledge and skills gained from my work experience in the fields of Customer Service, Transfer Clerk, and Production and at the same time developing myself professionally in the process.

LanguageNative language is Arabic.

Fluent in English.

Very good in Russian.

Training

-Galileo Basic Reservation Courses & Ticketing course.- International computer driving license (ICDL)

-ICDL Certified (MS Word – Excel – PowerPoint –Access –Windows (98 / XP Pro.)–Outlook –-Internet – IT) from global knowledge training LLC.-Professional in using Microsoft Office, XP.

Work Experience:

(BANKING, FINANCIAL BUSINESS AND EXCHANGE CO.)

TELLER/CASHIER

@ AL FUAD EXCHANGE - ABU-DHABI U.A.E

Mar2015 UP TO PRESENT

Job responsibilities:. Assist customers with all their requirements & Inquiries.

IN CHARGE OF THE PHILIPINE BANK TO BANK TRANSFER, CASH PICK UP AND DOOR TO DOOR TRANSACTION. MAKING BANK TRANSACTION AND CASH COUNTER TO INDIA, BANGLADESH AND PAKISTAN. RESPONSIBLE FOR ONLINE SYSTEM:

WESTERN UNION (WUPOS) EXPRESS MONEY TRANSFAST EZZETOP (MOBILE RECHARGE) EZ REMIT SPEED REMIT AIR ARABIA NATIOAL BOND SYMEX ONLINE WAGE PROTECTION SYSTEM (WPS) CEBUANA LHUILLIER (RAS SYSTEM)

DOES MULI-TASKING ACTIVITIES SUCH AS ASSISTING INQUIRIES OF CLIENTS, RECEIVING CASH AND HANDLING COMPLAINTS FROM REMITTERS / CLIENTS.

MAKE AMENDMENTS, FUNDING ADVICE AND COMPUTATION FOR THE MONTH AND DAILY REPORT FOR THE BRANCH.

IN CHARGE IN UPDATING STATEMENT OF ACCOUNTS FOR ALL THE TRANSACTION AND OTHER PAPER DOCUMENTS NEEDED BY THE HEAD OFFICE.

DOES MARKETING FOR PHILIPPINE TRANSACTION AND CONVINCE THE COMPANY TO OPEN ON ACCOUNTS FOR THEYRE STAFF SALARY US (WPS) AND OTHER SERVICES WE HAVE IN THE COMPANY TO INCREASE MORE TRANSATION AND INFORMING PHILIPPINE EXPATRIATES TO BE A CLIENT IN AL FUAD EXCHANGE.

ATTEND GOOD CUSTOMER SERVICE TO CLIENTS SO THEY WILL BE SATISFIED FOR ALL THE SERVICE WE HAVE.

Customer Service

@ Etisalat telecommunication ;Egypt 2013-2015

Job responsibilities: Provides customer solutions by providing seamless delivery of service and/or fulfillment requests in a

project type environment. Required to solve problems and investigate/resolve a wide variety of issues and requests that include

gathering additional information, setting expectations and working with other support organizations to fulfill the request.

Create and manage work orders in online resource tool. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Coordinate with customers and subcontractors in resolving problems / issues. Accountable for the successful resolution of all customer requests. File and maintain appropriate documentation, including but not limited to, Certificates of Insurance, Letter

of Agency, and Customer Contracts. Assist or fill-in for other project managers as needed. Contribute to business improvement identification, analysis, and prioritization.

Sales representative

@ Hotel Al Nabila   Grand   Makadi Resort; Hurghada 2011-2013

Job responsibilities:

Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.

Answer phones professionally, courteously and promptly. Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and

all other related services. Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors

and in-house groups. Perform miscellaneous duties such as arranging conferences and meeting facilities. Ensure accommodations meet specifications of requesting party. Responsible for answering all phone calls from members traveling or needing information to any

destination and booking such reservations in a timely and efficient manner. Collected fees, and provided customer with travel documentation. Monitored and utilized all in-house contracted vendors for client travel.

MY PERSONAL SKILLS:

Learning skills I seek and willingly take opportunities to learn. I also show interest in

personal learning and development. Looks for feedback to improve understanding.

Adaptability I adapt easily to new challenges and shows openness to new ways of

doing things.

ReferencesFurnished upon on Request.

MY PERSONAL SKILLS:

Learning skills I seek and willingly take opportunities to learn. I also show interest in

personal learning and development. Looks for feedback to improve understanding.

Adaptability I adapt easily to new challenges and shows openness to new ways of

doing things.