Nidal Faraj

Curriculum Vitae

Of Nidal M.Faraj

General InformationAddress: Amman—Jordan

Married-MalePhone: 00962-798217192

Amman - JordanDate and Place of Birth: January 20th, 1980 – Kuwait

[email protected]: NIDAL.FARAJ80

Background Summary

I am a highly motivated and organized person,

professional with more 13 years of experience so far as a

health information management professional and health

informatics. I am accustomed to working in a high-pressure

environment where accuracy and attention to details are

essential. I have excellent experience in clinical coding,

medical billing, medical statistics and medical records

management.

This role requires a high degree of professionalism, maturity,

loyalty, confidentiality and the ability to communicate

effectively at all levels. I pride myself on my ability to deal

with pressure and multi-task with a positive and flexible

attitude.

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mailto:[email protected]

A proactive team member who can also work independently,

I always aim to go above and beyond my set duties to ensure

all things are in place to allow the organization to function

as efficiently as possible.

In health informatics; I was responsible in transforming

people from paper based work to electronic. I have great

potentials in training .The role is very dynamic,

incorporating a wide variety of tasks.

Education & Qualifications

o Al-al Bayte University (Mafraq – Jordan) Bachelor degree in business administration (major in management), year of graduation August 2006, very good assessment. Tel: 0096-2-6297000Fax: 0096-2-6297025Email: [email protected]: www.aabu.edu.jo

P.O.Box: 130040, Mafraq 25113o Amman Training College (ATC), Amman, Jordan, Diploma in medical secretary and medical

records, year of graduation June 2002 very good assessment. Tel: 00962-6-4201162 Fax: 00962-6-4201163

Web site: www.unrwa.org

o The General Jordanian Secondary Education, scientific stream from Al- Russaifa Secondary School year of graduation June 2000 good assessment

Career Details

Relevant work experience

Electric Health Solutions (EHS) from 1/2/2016 to date in as Patient Information Management System/PIMS Team Leader.

Medrah Information Technology from 4/10/2015 to 4/1/2016 as Senior Applications Specialist (Trainer), Medrah is dealing with voice recognition systems which is provided by Nuance such as:

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http://www.unrwa.org/

http://www.aabu.edu.jo/

http://www.aabu.edu.jo/



1. Dragon Medical 360.2. PowerScribe.

Dragon Medical 360 and PowerScribe are mainly designed to enhance the documentation process and speed up the documentation in general by utilizing the voice to dictate by using Nuance microphone (Power Mick II) which designed to be noise cancelling and to control any application and EMR/EHR instead of using the keyboard; which means better health care quality and patient safety. Dragon Medical 360 is integrated to any HER/EMR system such as Cerner /PoweChart which I am familiar with it also.

o Office 1936, Al Gaith Tower- P.O.Box 29480, Abu Dhabi, U.A.E.Website: www.medrah.com

Electric Health Solutions (EHS) from 2/1/2013 to 30/9/2015 in the following positions:1. Patient Information Management Specialist / PIMS.2. Clinical Applications Specialist / CAS.3. Senior Clinical Applications Specialist / Sr. CAS.4. Senior Health Analytics Specialist.5. Health Analytics Expert.

Electronic health solutions (EHS), is an innovative technology-driven organization that works on:Transforming the concepts and practices of health and medical care in Jordan through the provision of automation solutions that enhance the quality and efficiency of health care, the non-for-profit company was established in early 2009. And focuses on deploying effective and proven-technologies that leverage the best clinical practices to serve public health in Jordan.

“Hakeem” works on utilizing the local broadband networking infrastructure to enable Jordanian physicians, pharmacists, medical technologists and other health clinicians to electronically access the medical records of patients within the participating health facilities in Jordan with a click of a button. Hakeem is dealing with VistA software (Veterans Information Systems and Technology Architecture) using Mumbs programing language.

Personal Capabilities in Health Informatics:

Identify creative staffing solutions to adapt to business demand. Manage project timelines and deliverables. Configure the system as per the approved design options worksheets. Conduct functionality testing as per approved testing scenarios and documenting the results

of the testing. Execute the training plan as per a standard and universal project implementation

methodology. Get User Acceptance of the configured system as per a standard project implementation

methodology with the Client. Provide on-job support to clients during go-live phase Data cleaning and clinical coding solid background. Reporting project status to project/functional management. Proposing solutions for procedural and technical issues. Having great potential of mentoring and training others.

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Review scope of work included in contract and protocols, ensuring adherence to such protocols.

Participate in the planning, designing, writing and implementation of new processes, procedures, and flow charts.

Perform quality control checks of clinical data management documents. Health care analysts compile important medical data through the use of computer-based

applications. Gathering, compiling, modeling, validating, and analyzing data needed by the company. The data is then used to understand the current trends in the health care system and to make well-informed decisions.

Health care analysts may also be asked to develop initiatives for providing more effective health care, as well as resolve current service issues. They must have the ability to manage multiple projects, as well as meet time constraints and expectations. Designing new approaches to health care delivery may also be included within the position.

o City, state: Amman- King Abdullah Second Bin Al Hussein Business Park–Conjunction with Makka Street, Building Number (11), Tel: 00962 6 5800461, Fax: 00962 6 5800464, P.O.BOX: 11953, 4408.

King Hussein Cancer Center (KHCC): is one of the leading centers in Jordan and Middle East specialized in oncology and it has been certified by (JCIA) the Joint Commission International Accreditation and also (DSC) Disease or Condition- Specific Certification.

From 1/10/2006 to 31/12/2012 in the Medical Records and Admission and Patient Affairs Department, in the following positions:

1. Senior Medical Records Technician and Quality Facilitator2. Acting Supervisor of Medical Records and Admission Office Department

The Health Information Systems (HIS) were used: 1.ATS.2.Oracle.

o City, state: Queen Rania Al Abdullah Street, Amman. Tel: +962 6 5300460

Hiba Hospital (I.V.F) Center from 15/1/2007 to 15/5/2007 in Medical Records and Admission Department in the following positions:

1. Medical Record Technician (MRT).2. Admission Officer. 3. Insurance follow up. 4. Outpatient and ER Accountant.5. Billing Specialist.

The Health Information System (HIS) was used:1. Trans World SQL programming language.

o City, State: Amman-Jabal Al Hussein +962 6 5696103.

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Ibn Al Haytham Hospital from 4/8/2002 to 31/10/2006 in the Medical Records and Admission Department in the following positions:

1. Medical Record Technician (MRT)2. Clinical Coder.3. Admission Officer. 4. Insurance follow up. 5. Outpatient and ER Accountant.6. Billing Specialist.

The Health Information Systems (HIS) were used:1. Trans World SQL programming language.2. Oracle.

o City, State: Amman-Tela'a Al –Ali +962 6 5205555.

Al-Khalidi Medical Center from 8/6/2002—18/8/2002 in Medical Records and Admission Department.

Job Title: Trainee.

o City-State: Amman—Third Circle +962 6 4644282

Personal Capabilities in Health Information Management:

1. Review patient record documents to accurately review, provide information for, and code diagnoses, procedures using ICD-9.

2. Research and apply knowledge of insurance rules and regulations.3. Review explanations of benefits and challenge inappropriately paid

claim items.4. Correct data entry and any coding errors or modifications and

resubmit timely.5. Communicate with providers and coworkers regarding changes in

policies, new laws, coding changes, insurance carrier changes, of other requirements that take place periodically.

6. Update internal documents, registration forms, Billing forms, and updates as required meeting the dynamics of change in the industry.

7. Understand or implement good audit systems to make sure all services are billed, that authorizations are acknowledged and accorded.

8. Work with patients to the extent they understand the benefits, liability, and requirements and rules in their insurance contracts.

9. Admission, transfer and discharge patients. 10. Quality control and assurance officer within the department scope. 11. Participate in preparation for JCIA/HCAC surveys. 12. OR procedures scheduling. 13. Billing clerk and auditor.

Achievements: of 8

1. Re organize clinical workflows which assist in accuracy and time consuming at EHS. 2. Identify all problems are locating in workflows and bugs in applications at EHS.3. Develop and implement new procedures like JCIA, HIPPA and HCAC that aid in

promoting the quality bar.4. Work on system enhancement project and implementing new applications at EHS. 5. I received a thank you letter from EHS/CEO and gained appreciation certificate for an

outstanding performance 2014.6. Saved the time for implementing the project by participating in methodology

standardization at EHS.7. I received a thank you letter from KHCC/COO and gained appreciation letter for my

effective participation and assistance in JCIA surveys.

Other work experience

1. Reception and information, operator, accountant of out patient (Endoscopy, Laboratory, Radiology and Emergency Room), also sub accountant of inpatient accountancy at Hiba Hospital.

2. Outpatient accountant, public relationship and insurance follow up at Ibn Al-Haytham Hospital.

Training Course

No. Training course Place

11Training course (I.C.D-9) (index of pathology,

oncology and operation).. ATCATC

22 Medical terminology.. ATCATC33 ICDL course.. ATCATC44 Communication skills in English.. ATCATC

55Creative mind building program and the powerful

engagement.. Al-al Bayte UniversityAl-al Bayte University

66 Effective communication training course.. Al-al Bayte UniversityAl-al Bayte University77 Human resources training course.. Al-al Bayte UniversityAl-al Bayte University88 Commercial terms in English.. Al-al Bayte UniversityAl-al Bayte University

99

Introduction ISO 9000:2000 family, fundamental and vocabulary requirement, guidelines for

performance improvements, guidelines for auditing, TQM..

Al-al Bayte UniversityAl-al Bayte University

1010 Negotiation management training course.. Al-al Bayte UniversityAl-al Bayte University

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1111Service excellence program training course

(customer focused service) presented by Dineen Paris which she works in Moffitt Cancer Center (MCC)..

KHCCKHCC

1212

Online medical coding introductory course from the VLC School of medical coding, that contains: HCPCS

(Healthcare Common Procedural Coding System), HCFA (Healthcare Financing Administration) and CPT

(Current Procedural Terminology). 27/10/2009.

OnlineOnline

1313

Online medical billing introductory course from the VLC School ((Virtual Learning Center)) with excellent

marks 95% 11/11/2009. OnlineOnline

1414Online medical transcription course (MTs) from the

VLC School with excellent marks 93% 16/11/2009. OnlineOnline

1515 Leadership and management course, training center of (KHCC) 2010 KHCCKHCC

1616

Attend a workshop in Human Resources Management Key Performance Indicators (KPIs) which held in change Zone Company on 13/1/2011 Amman-

Jordan.Zone InstituteZone Institute

1717

Linguistic Nero Programming (LNP) course from Arab Canadian institution from 1/5/2011 – 1/6/2011,

Amman – Jordan. Canadian institute.Canadian institute.

1818 KPIs, which conducted by SAMARA Group 13-KPIs, which conducted by SAMARA Group 13-15/5/2013, Amman-Jordan.15/5/2013, Amman-Jordan. EHSEHS

1919 Professional Software Testing-Internal EHS Training Program 28/3/2013-1/4/2013. EHSEHS

2020 Training of Trainer (TOT) - Internal EHS Training Program 27/3/2013. EHSEHS

2121 Change Management Course- Internal EHS Training Program 5/11/2013. EHSEHS

2222Health Information Technology for ClinicianHealth Information Technology for Clinician

Practices (HITCP) 30 hours – Sehea Cloud CompanyPractices (HITCP) 30 hours – Sehea Cloud Company 27/8/2014-20/9/2014.27/8/2014-20/9/2014.

AmmanAmman

2323Certified Assistant Health InformationCertified Assistant Health Information

Management System (CAHIM) 60 hours preparatoryManagement System (CAHIM) 60 hours preparatory course- Sehea Cloud Company 30/9/2014-15/1/2015.course- Sehea Cloud Company 30/9/2014-15/1/2015.

AmmanAmman

2424 Intensive clinical coding course at EHS fromIntensive clinical coding course at EHS from 17/4/2015-21/4/2014.17/4/2015-21/4/2014. AmmanAmman

Other Skills

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1. Excellent knowledge in computer software& internet.2. Model Office.3. SPSS.4. Correspondence.5. Typing in English and Arabic.6. Having a Jordanian and National driving license.7. Working well under pressure, excellent communication, problem solving, team worker and

organized person.8. MS Visio.

Languages Reading Writing Speaking

Arabic Native Native NativeEnglish Excellent Very good Very good

References/Referees

1. Eng. Samer Yakhoul, Health Analytics/ Senior Manager at EHS Tel, 0797113490.2. Dr. Zeid Abu Ghosh, CMO at EHS Tel, 0798675437.3. Mr. Ihab Abu Hamdah, Medical Record Head at King Fahad Medical City/Saudi Arabia Tel,

00966561866542. 4. Mr. Ali Juma, CEO at Medrah Information Technology. Abu Dhabi-U.A.E Tel, 00971

504133977.

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Nidal Faraj

Healthcare

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