PERBADANAN BEKALAN AIR PULAU PINANG …€¢ Kota Palembang geographically is flat and majority of...

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ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 /1/12

ASIAWATER CONFERENCE 2012

KUALA LUMPUR CONVENTION CENTRE

MALAYSIA

27th – 29th March 2012

PERBADANAN BEKALAN AIR PULAU PINANG (PBAPP) :

Twinning Partnership with PDAM Tirta Musi, Kota Palembang

A Win – Win Experience

Amiruddin Kemat

Business Development Manager

PBA Holdings Bhd


ASIAWATER 2012 / Kuala Lumpur / 27-29 MAC 2012 / 2/12

Project Background

• The twinning partnership has been initiated and implemented by ECO-Asia through WaterLinks

• ECO-Asia provides grant for out of pocket expenses which include among others travel

expenses, training expenses and other miscellaneous expenses associated with the program.

• The PBAPP and PDAM Tirta Musi partnership was for 18 months from Dec 2009 to Oct 2010.

• Partnership focused on NRW Management towards improving continuous water supply and

increasing access to safe drinking water to the residents.

Project Area

• PDAM Tirta Musi (PDAM) Palembang provides water supply to about 1.45 million residents.

Drawing water from Musi River, the PDAM channels the raw water through six waterworks.

• Kota Palembang geographically is flat and majority of the population works and resides mainly

in the city.

• Served and managed 141,652 connections, 6 water treatment plants, 7 customer service

centres and workforce of 447 staff.

• Started undertaken major improvements and aim by 2012 to increase access to 95% of which

currently nearly 95,000 customers have intermittent ( 8 – 16 hours/day) water supply.



Twinning Partnership with PDAM Tirta Musi Kota Palembang, Indonesia

1. Overview of PDAM Tirta Musi Kota Palembang 2009

• PDAM Tirta Musi provides water supply to about 1.45 million city residents

• Nearly 95,000 customers have intermittent (8-16 hrs/day) water supply @ NRW level : 42%

• No of customer connections : 141,652 @ 83% level of service coverage

• Average water production cost : RM0.89 /m3 (US$0.29 / m3)

• Average selling price : RM1.05 / m3 (US$0.34 / m3)

• Length of transmission / distribution pipes : 2,429 km

2.

Objectives of the Twinning Partnership

• To improve and enhance its services delivery and by 2012 aims to increase access to 95%

by ensuring prime water supply in quality, quantity and continuity.

• Seek to improve access for at least 40,000 residents in Palembang by Dec 2010.

• To enable 24/7 safe and continuous water supply in Palembang



3. Tasks of the Twinning Partnership ation

4. Main Activities of the Twinning Partnership

• Hydraulic modeling for Pilot DMA covering system familiarization, field test, design

plan, model building, model calibration etc;

• Geographical Information System (GIS) for Pilot DMA to facilitate analysis ,

monitoring and scheduling of ALC for NRW reduction;

• Asset Management – identify and locating of positions of asset such as valves,

pipelines, hydrants, air valve etc.

• Knowledge sharing on capacity building development and operating procedures i.e.

SOPs and guidelines through training and distant consultation.

Continue the Twinning Partnership

Knowledge Sharing

& Training

Hydraulic Modeling

DMAs Design & Implementation

Leakage Detection & Reduction

Pressure / Flow Control

Asset & Water Quality Management Capacity Building on Competency

Water Distribution Optimisation



Item PBAPP PDAM Tirta Musi

1. Coverage Area 1,031 sq km 400.61 sq km

2. Water Catchment Areas 62.9 sq km -

3. Population 1.61 million 1.47 million

4. Registered Water

Consumers

Domestic: 439,728

Trade: 67,261

Total: 506,989

Domestic: 140,543

Trade: 15,290

Social : 1,832

Total: 157,542

5. Supply Coverage Urban: 100%

Rural: 99.7%

Urban: 90.75%

Rural : -

6. Total Pipe Length

(100mm and above)

3,981 km 2,506 km

7. Number of Dams 6 -

8. Treatment Plants 10 6

9. Daily Supply of Treated Water 957 mld 230 mld

10. Daily Water Consumption 782 mld 150 mld

11. NRW Percentage 18.2% 34.78%

Water Supply Statistics 2010



Challenges under the Twinning Partnership

1. Lack of enforcement on tackling illegal connections and water theft

2. The turn around time to repair leaks is slow due to administrative issues with local

authority

3. Financial constraint to implement pipe replacement program/pipe rehabilitation

4. Substandard material and pipes – crack PVC pipes, jammed/faulty meters

5. The piping network system is not properly plan which resulted in pressure problem,

exposed communication pipes across the road, buried meters and data not being

updated

6. Not having a dedicated team to identify leaks and manage NRW as well as not equip with

a proper equipment & technology

7. Inefficient metering, billing and collection systems



Lessons learned from the Twinning Partnership

1. The need of a comprehensive planning on the distribution network

2. The implementation of a robust and effective SOPs in metering, billing and collection

3. The importance of having a high availability data base on distribution network, pipe

repairs & maintenance, pressures & flows and geographical information systems

4. The need to establish a performance management system based on competency model

and a good reward scheme for the skilled personnel

5. New exposure on a reliable and good quality SOPs on customer service



PBAPP’s areas of support under Twinning Partnership

1. Improving water quality

2. Reducing Non Revenue Water (DMA design & Implementation plan)

3. Distribution system design and maintenance

4. Leak detection methods & techniques on active leakage control

5. Capacity building development on work force competency in Water Distribution

Technology, Water Treatment Technology and Quality Management System in water

works

6. Sustainable business plan and reliable management information systems

(Financial management, Integrated Water Resources Management, metering, billing and

collection efficiencies)

7. Management best practices in water works (Customer Care management, meter

management, asset management and etc.)



A Win for PDAM Tirta Musi - Achievements and Milestone

1. The Pilot DMA ( 2km x 2km )

BEFORE AFTER

Water Supply - 12 hours / day intermittent Water Supply - 24 / 7 since March 2010

NRW

36.7% (Jan 2010)

NRW

9.7% (Aug 2011)

BEFORE AFTER

Target of improved water services for

40,000 residents in Palembang

Exceeding target with 150,000 residents

reap improved water services

1 pilot DMA of Cempaka Dalam 35 DMAs replicated in 18 months

95,000 connections intermittent supply 24,650 connections enjoy 24/7 supply

Proper SOPs not established Adoption of SOPs on NRW, GIS & MHQC

No Competency Training Programs 40 Technicians certified competent

2. Key Improvements & Outcomes



A Win for PBAPP

1. The recognition and acknowledgement earned from various international agencies and

regional water operators coupled with award received as winner of the 2011 WaterLinks

Awards for Best Operator Partnership for Scale-up and Replication Potential with PDAM

Tirta Musi Palembang, Indonesia.

2. The endorsement of Penang Water Services Academy (PWSA) as the regional hub of

capacity building development program for water services sector.

3. As part of benchmarking and refinement of the best practices applied in PBAPP towards

accomplishing operational excellence and knowledge transfer among the regional water

operators.

4. The promotion of our expertise to provide consultancy services in areas of NRW

Management, Customer Care & Billing and Q-SHE Management System.

5. As part of our corporate responsibility with a focus to share and contribute for the

progression of the much needed water services sector regionally.



Palembang Non Revenue Water was at 42% in 2009 of which was 37 million m3

valued at RM22.57m (USD$7.28m) against a revenue of RM29.76m (USD$9.6m)

and a profit of RM8.06m (USD$2.6m) for the same year.

1.

2. Successful Integrated Water Supply Management requires a holistic and realistic

approach.

3. Achieving a target is important. Sustaining the achievement is equally important.

4. Applying the right technology and expertise at the right time is critical for success.

5. Institutionalize capacity building development towards Operational Excellence.

Points to Ponder



THANK YOU

Amiruddin Kemat

Business Development Manager

PBA Holdings Bhd

1. 2. 3.

4. 5.

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