Problem Solving Through 7QC Tools Training -...

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Tel: 03-62415211 / 016-226 4799 Fax: 03-6259 5455 Email:[email protected] / [email protected]

Website: www.cammgnt.com

Problem Solving Through 7QC Tools Training

Introduction The 7 QC Tools are simple statistical tools used for problem solving. These tools were either developed in Japan or introduced to Japan by the Quality Gurus such as Deming and Juran. In terms of importance, these are the most useful. Kaoru Ishikawa has stated that these 7 tools can be used to solve 95 percent of all problems. These tools have been the foundation of Japan's astonishing industrial resurgence after the Second World War Course Objective

Understand the fundamental principles of problem-solving

Impart a practical understanding and application of 7 QC Tools

Understand how to apply the 7 QC tools in the workplace

Equip participants to deploy efficient and effective data analysis an brainstorm solution.

Course Contents SECTION A INTRODUCTION TO QUALITY Section 1 What is Quality? Quality System and standards SECTION B PROCEDURES FOR PROBLEM SOLVING USING THE 7 QC TOOLS Section 2 Making use of data to increase productivity

Applying the 7 QC Tools towards problem-solving SECTION C TOOLS AND TECHNIQUES Section 3 Quality techniques Section 4 7 Basic Seven Quality Control techniques

1. Histograms

How to know and predict occurrence of defects

How to construct a Histogram

How to interpret various shapes of a distribution diagram 2. Pareto Charts

How to construct Pareto Diagrams

How to classify the defects and display using a Pareto Diagram

How to identify the problems in their order of severity 3. Check Sheet

When to Use a Check Sheet

How to construct Check Sheet 4. Scatter Diagrams




Is there a way to find out a correlation between the cause and effect of a problem?

How to construct a Scatter Diagram

How to interpret the Scatter Diagrams 5. Control Charts

Why do defects occur?

Is it due to dispersion?

How to plot these dispersions over a period of time to determine the probable cause of dispersion

How to interpret whether a process is stable or not 6. Process Flow Charts

How to construct a Process Flow Chart

Considerations for constructing process flow charts

How to interpret process flow charts 7. Cause and Effect Diagrams (known as Fish-Bone Diagram)

How to construct Fishbone Diagram

How to generate all the probable causes for every defect

How to search out and organize all possible factors

Section 3 New techniques 1. Affinity Diagrams

How to construct Affinity Diagrams

Advantages of Affinity Diagrams 2. Relations Diagrams

How to construct Relations Diagrams

Advantages of Relations Diagrams 3. Tree Diagrams (known Systematic diagrams or Dendrograms)

How to construct Tree Diagrams

Advantages of Tree Diagrams 4. Matrix Diagrams

How to construct Matrix Diagrams

Advantages of Matrix Diagrams 5. Arrow Diagrams

How to construct Arrow Diagrams

Advantages of Arrow Diagrams 6. Process Decision Program Charts (PDPC’s)

How to construct PDPC’

Advantages of PDPC 7. Matrix Data Analysis

How to construct Matrix Data Analysis

Advantages of Matrix Data Analysis




Course Timetable Day 1 (8 hours)

Time Subject

0900 Introduction & Timetable

0915 Section 1

What is Quality?

Quality System and standards

1015 Tea Break

1030 Section 2

Making use of data to increase productivity

Applying the 7 QC Tools towards problem-solving Section 3

Quality techniques

1200 Lunch break

1300 Section 4 7 Basic Seven Quality Control techniques

1. Histograms

How to know and predict occurrence of defects

How to construct a Histogram

How to interpret various shapes of a distribution diagram

2. Pareto Charts

How to construct Pareto Diagrams

How to classify the defects and display using a Pareto Diagram

How to identify the problems in their order of severity

1500 Tea Break

1515 3. Check Sheet

When to Use a Check Sheet

How to construct Check Sheet

1700 End Day 1




Day 2 (8 hours)

Time Subject

0900 4. Scatter Diagrams

Is there a way to find out a correlation between the cause and effect of a problem?

How to construct a Scatter Diagram

How to interpret the Scatter Diagrams

1015 Tea Break

1030 5. Control Charts

Why do defects occur?

Is it due to dispersion?

How to plot these dispersions over a period of time to determine the probable cause of dispersion

How to interpret whether a process is stable or not 6. Process Flow Charts

How to construct a Process Flow Chart

Considerations for constructing process flow charts

How to interpret process flow charts

1200 Lunch break

1300 7. Cause and Effect Diagrams (known as Fish-Bone Diagram)

How to construct Fishbone Diagram

How to generate all the probable causes for every defect

How to search out and organize all possible factors

1500 Tea Break

1515 New techniques 1. Affinity Diagrams

How to construct Affinity Diagrams

Advantages of Affinity Diagrams

1700 End Day 2




Day 3 (8 hours)

Time Subject

0900 2. Relations Diagrams

How to construct Relations Diagrams

Advantages of Relations Diagrams

1015 Tea Break

1030 3. Tree Diagrams (known Systematic diagrams or Dendrograms)

How to construct Tree Diagrams

Advantages of Tree Diagrams

4. Matrix Diagrams

How to construct Matrix Diagrams

Advantages of Matrix Diagrams

1200 Lunch break

1300 5. Arrow Diagrams

How to construct Arrow Diagrams

Advantages of Arrow Diagrams

6. Process Decision Program Charts (PDPC’s)

How to construct PDPC’

Advantages of PDPC

1500 Tea Break

1515 7. Matrix Data Analysis

How to construct Matrix Data Analysis

Advantages of Matrix Data Analysis

1700 End Day 3

For Whom This course is designed for management staff empowers to improve the organization performances by using appropriate data and analysis tools. Duration: 3 days

Problem Solving Through 7QC Tools Training -...

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