ABDUR RAHMANA Corporate Trainer with over 10 years of experience in English Language, Communication,

Soft Skills, Voice & Accent, Product, Process, Sales and Marketing training.

Result Oriented Team manager with excellent managerial skills and an eye for ROI

Expert in various types of training; fresher to technical and sales expert training. Implements both traditional and modern training methods (mentoring, coaching, on-the-job or

classroom training, e-learning, workshops, simulations)

TECHNICAL SKILLSTraining specialist: Mastery of multiple subjects, trained in the field of Language, Business communication, Voice & Accent, Product, Process, Sales and Marketing.

Efficient Manager: Managed multiple projects, trainers and software engineers to get their maximum output to meet the deliverables

Content Writing/Development: Content development for Language, communication, process and product Training. Also written content for websites, Face book posts, blogs and articles.

PROFESSIONAL HIGHLIGHTS

Head Trainer at Cognizant Technology Solutions – US HealthCare (April 2014 – July 2016) New Hire Training Management Manage Monthly Training Calendar KRA assignment for Trainers Creating and updating audit sheets according to the need of the hour Calibrating calls audited by trainers Creating Training calendars Train the Trainers Resolve any specific problems and tailor training programs as necessary Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on

them Client relationship management Training Team leaders and managers on communication, behavioral and leadership skills Culture and communication Training for new hire and existing associates Conduct Induction and Orientation Sessions Implementing new strategies and based on TNA and customer satisfaction data Setting up metrics for training Blog and content writing Voice and Accent Training Supervising the trainers to ensure timely completion of training Work along with the operation team to enhance the quality of communication across verticals

Functional Specialist- Training- Sutherland Global Services (Feb 2008 – Sep 2012)

Training new hires on communication and language skills  Training Managers and team leaders on Team Management Skills Auditing Calls, Chat, Email and providing feedback to all the consultants on communication   Certifying consultants based on their communication and soft skills  Conducting refresher & new hire training  Taking induction sessions for the new hires  Handling a team of  IT service engineers to ensure maximum customer experience  Participating in client calls to implement and enhance current services  Conducting huddles on the latest updates  Implementing enhanced soft skill techniques to ensure maximum satisfaction in Remote 

Infrastructure Team  Coaching the consultants and IT service engineers based on the outcome of their voice and 

non-voice contacts  Create training materials for the program based on the need and discussion with the process 

owners and team leaders  Symantec process training- Auto Renewal  Argo Process training-  Client relationship  Dell:  Microsoft operating system errors (BSOD, Driver errors, Outlook etc...) 

Freelance Lead Trainer training and support in Phoenix Technologies: Creating training plan for the month Training Need Analysis Creating training materials on American Accent, soft skills, leadership, voice and accent Conducting new hire training on Language, communication, soft skills and personality

development Conducting training on telephone, email and chat etiquette Training on US culture Support process training Conducting training on listening and speaking in American Accent Organizing weekly team building activities Working with team leaders and managers to find the need of the hour and create training

materials on them Creating training materials on process updates Creating training materials on the product and its features Create documents on functionalities of every feature in the software Leadership training for team leaders and managers on topics like team management, time

management, Learn to Lead, unified team etc... Perform weekly audits to access communication and language skills of the engineers Coach the engineers on the areas of improvement and areas of excellence based on their

calls and emails Identify engineers who need attention and train them according to the need Conduct joint monitoring session with engineers and make them understand the principles of

soft skills and communication Conduct mock calls and role plays

Freelancer at: Barclays- New Hire, Culture and Communication trainer

Exodus Academy of Excellence: English language, IELTS, Business English, and life skills trainer

HP- Customer Excellence, Networking, Ownership & Accountability Trainer Verizon – Accent Tuning, Writing Skills, Assertiveness Trainer L&T Info Tech- Customer Centricity, Listening Skills & Analytical thinking Digital Marketing, sales and marketing trainer Digital Marketing Manager & Content writer – My Digital Marketing Team Sales & Marketing head and Client Relationship Manager- INIT SEO Ecare India- A medical billing company- New Hire Training and voice coach Caris Health – A US Healthcare Company – Voice and Accent Trainer Infi- English language, soft skills and employability skills trainer Digital Marketers- NHT and content writing & sales trainer Vijaya Nursing College- Life skills and English Language trainer SRM Eashwari Engineering College- English language, soft skills and employability skills

trainer Thygaraja Engineering College – Madurai- Employability and soft skills trainer PSNA college of engineering and technology- Dindugal- Employability and soft skills trainer SDNB Vaishnav college – English Language & Interview skills trainer

ACHIEVEMENTS  Certified Symantec trainer on Delivery skills  Trained on Leadership and ABC management  Awarded the “Extra mile award” twice @ Symantec for  consistent performance  Awarded the best coach for improving bottom performer  Best visiting faculty by Vijaya Nursing college  BUSINESS DEVELOPMENT & PROJECT MANAGER ROLES

Project Manager at PYX Studios:

Managed the ERP team Managed the Mobile development team Managed the Ecommerce website development team

Project Manager at Chennai Handiman:

Allocated resources as per client requirements. Vendor Management Team Management Client Management

Project Manager at Digibizdev:

Managed the Web-building team Managed the Mobile development team Managed the Payroll development team Managed the Content Writing team Managed freelancers

Business Development Manager at INITSEO Manage Multiple Digital Marketing accounts Manage the team to ensure client deliverables Monthly digital marketing reports SEO, SMO, SMM, PPC campaign management

Measuring ROI for all accounts Market analysis and strategic planning Client Management

Business Development Manager at Univariety (Educational Institution)

Meeting school management, principals and teachers to conduct variousevents/workshops in schools.

Inter-department co-ordination & cross competency management with university team,counseling team, sales team, product team & remote employees

Scheduling events in Schools to meet targets. Liaising with client to continue the event and renew it at the end of contract period Up-selling other events

Business Analysis/ Development Activities:

New Clients acquisition Analysis on competitors Analysis on sales trend Analysis on Quality of the Product Setting up KRA Forming Organizational Chart and Hierarchy structure Setting up Escalation Matrix Customer Loyalty Improvement Online integration & Automation Employee Redressal Management

Sales Training

Retail Sales Training

Manyavar Clothing outlets. The Cake World Fruit Shop on Greams Road UDS

Tele Sales Training

Staff of Symantec (Sutherland), Norton Antivirus Products. Staff of Harness Handitouch Staff of Pragma Edge to sell IBM Products Staff of Sutherland to sell Dell Products Staff of KGSIL to sell AT&T Products Staff of MyDMT on acquiring new internet marketing clients

Sales Training

Trained HDFC Sales Executives to sell Credit Cards, Home Loans, Auto Loans, Insurance. Trained ProPhoenix Sales Executives in SPIN Sales Techniques.

Trained Salesmen of INNO GEOCITY to sell apartments and villas. Trained Sales Staff of SIRI developers to sell their apartments Trained Sales Staff of The Cake World Trained Sales Staff of Manyavar Trained Sales Staff of Fruit Shop On Greams Road Trained Sales Staff of AR Chemicals

Digital Marketing/ Content Writing:

SEO article Writeup SEO website Content SEO product review writing SEO oriented Blogging SMO Content Writing Training manual for Digital Marketing

Process Training:

Norton Product and Process Training ARGO Process Trainer Bell Canada Process Training Delivery/ Process Training at ChennaiHandiman.com Harness Handitouch Process Training

EMPLOYMENT HISTORY Head Trainer Cognizant Technology Solutions April 2014 to July 2016) Freelance & Part time trainer from (July 2013 – April 2014) Freelance Lead Trainer in Phoenix Technologies , (Sep 2012 – July 2013) Functional Specialist- Comm Training in Sutherland Global Services, Chennai – ( Feb 2008-

Sep 2012) CSR/Training executive - SITEL India (2006-2008)

EDUCATION Madras Christian CollegeBachelor of Arts in English Literature, 2003

PERSONAL INFORMATION

FATHER`S NAME : P.MarimuthuDOB : 24.09.1980LANGUAGE KNOWN : ENGLISH, TAMIL, TELUGU & MALAYALAMTEMPORARY ADDRESS : No:62, Ponni Amman Koil Street,

PuzhuthivakkamChennai : 600091PH: 9566060367

I hereby solemnly declare that the information given above is true to the best of my knowledge and belief.

Date : Place : Chennai. (Abdur Rahman.P.M)