Skype for Business - Pengenalan Setting Spesifi… · AUDIO CONFERENCING VIDEO CONFERENCING...

1

Skype for Business

2

PAKEJ MyGovUC1

KELEBIHAN SKYPE FOR BUSINESS4

CIRI - CIRI SKYPE FOR BUSINESS5

6

AGENDA

DEMO SKYPE FOR BUSINESS

PENGAKTIFAN SfB di IPMS2

APA ITU SKYPE FOR BUSINESS3

Terhad kepada Pasukan Projek MyGovUC

Perkhidmatan: E-mel (Webmail, Mobile & Client) + Big Mail Transfer + Skype for Business (1:1)

Pakej MyGovUC

* Bermula Jun 2018


PENGAKTIFAN SfB di IPMS

• Akaun yang tidak aktif melebihi 30 hari

akan ditamat secara automatik

** “Multi Conference for SfB” – hanya jika

diperlukan


Gabungan IM, panggilan audio, panggilan video danperkongsian fail serta kolaborasi dalam satu pakej.

APA ITU SKYPE FOR BUSINESS

IM

AUDIO

VIDEO

KONGSI FAIL

PRESENT

SKYPE MEETING


KELEBIHAN SKYPE FOR BUSINESS

Berhubungdengan

sesiapa sahaja

Mudahuntuk

digunakan

Berkolaborasisehingga 250* peserta dalam

satu masa

Penjimatankos dan

masa

*Bergantung kepada network bandwidth

Perkongsianfail sehingga

500MB


INSTANT MESSAGING

PRESENCE

DESKTOPSHARING

REMOTEDESKTOP

FILE SHARING

SCHEDULEA MEETING

AUDIOCONFERENCING

VIDEOCONFERENCING

CIRI-CIRI SKYPE FOR BUSINESS


DEMO SKYPE FOR BUSINESS

Daftar masuk Skype for Business

Menguruskan Profil

Menguruskan Contact

IM dan audio,video conferencing

Skype Meeting

Skype Mobile


Certified Cameras : Skype for Business (SfB)

* Sumber adalah daripada https://partnersolutions.skypeforbusiness.com/solutionscatalog/all


Features Desktop Web Mobile

1) Audio/ Video Conferencing

Yes Yes Yes

2) Share & View Desktop/Screen/ Program/Window

Yes Yes View only

4) Share & View PowerPoint slide

Yes

As MyGovUC User (Sign-in)

As GuestView only

Yes View only

5) Instant messaging Yes Yes Yes

6) Remains sign in Yes No Yes

7) Publish and view status

Yes No Yes

8) Search Address Book Yes No Yes

PERBANDINGAN FEATURES SKYPE MEETING SfB DESKTOP VS WEB

VS MOBILE


COMPONENT REQUIREMENT

FeatureComputer and processor Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureMemory 2 GB RAM

FeatureHard disk 3.0 GB of available disk space

FeatureDisplay PC: 1024 x 768 1024 by 768 screen resolution

FeatureGraphics Hardware

•Support for Microsoft DirectX 9 application programming interface (API) •Minimum of 128 megabytes (MB) graphics memory•Windows Display Driver Model driver•32 bits per pixel capable format

FeatureOperating systemWindows 10, Windows 8.1, Windows 8, or Windows 7 Service Pack 1, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2.For the best experience, use the latest version of any operating system.

FeatureBrowser The current version of Internet Explorer, Microsoft Edge, Safari, Chrome, or Firefox.

Feature.NET versiondot NET version Requires .NET 4.5 CLR.

FeatureData and voice Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureVideo source USB 2.0 video camera

FeatureMeetings Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureDevices Standard laptop camera, microphone, and speakers.

Prerequisite SfB for Windows


Prerequisite SfB for MAC

COMPONENT REQUIREMENT

FeatureProcessor Intel processor, Core 2 Duo or higher

FeatureMemory 2 GB RAM

FeatureHard disk 1.5 GB of available hard disk space

FeatureDisplay 1280 x 800 1280 by 800 or higher resolution

FeatureOperating system Mac OS X 10.11 El Capitan or later

FeatureBrowser Safari 5 or later

FeatureVideo Compatible webcam

FeatureVoiceCompatible microphone and speakers, headset with microphone, or equivalent device


Type Protocol Source Ports Destination Ports Encrypted Purpose

TCP SIP/TLS Any 443 Yes Access Edge

TCP PSOM(TLS) Any 443 Yes WC Edge

TCP RTP Any 50,000 – 59,999 Yes AV Edge

UDP RTP Any 50,000 – 59,999 yes AV Edge

UDP STUN/MSTURN Any 3478 Yes AV Edge

TCP STUN/MSTURN Any 443 Yes AV Edge

TCP HTTP Any 80 NO Access Edge

UDP DNS Any 53 NO Access Edge

TCP RTP 50,000 – 59,999 Any Yes AV Edge

UDP RTP 50,000 – 59,999 Any Yes AV Edge

UDP STUN/MSTURN 3478 3478 yes AV Edge

TCP STUN/MSTURN Any 443 Yes AV Edge

TCP

HTTP

SIP/TLS Any 80 NO Reverse Proxy

TCP HTTPS Any 443 yes Reverse Proxy

TCP SRTP 5350 - 5389 5350 - 5389 Yes Peer to peer application sharing

UDP SRTP 5390 - 5429 5390 - 5429 Yes Peer to peer audio traffic

UDP SRTP 5430 - 5469 5430 - 5469 Yes Peer to Peer video traffic

TCP SRTP 5470 - 5509 5470 - 5509 Yes Peer to peer file transfer


MyGovUC Skype For Business

Technical Troubleshooting Guide


Error:

Failed to install SfB due Microsoft Office Home and Student 2019 issue

• Possible solution:1. Install SfB Standalone 2015.

2. Navigate Portal MyGovUC > Muat Turun > Perisian > Skype for Business > Skype for Business Standalone 2015 (Bit version follow Microsoft Office bit version)

MyGovUC Skype For BusinessInstallation fail due Microsoft Office Home and Student 2019 issue


Error:

Installation success but after open SfB, only blank/white interface.

• Possible solution:1. Maintain/open SfB.

2. Navigate SfB properties by right-click on SfB icon on taskbar and right-click again on SfB icon then click properties


Blank/white interface in SfB window issue


3. Navigate to Compatibility > Change high DPI settings > High DPI scaling override.

4. Enable Override high DPI scaling behavior. Scaling performed by:


Blank/white interface in SfB window issue


Error:

You didn’t get signed in. It might be your sign-in address or logon credentials, so try those again. If that doesn’t work, contact your support team.

• Possible solution:1. Enter correct credential (username and password)

2. Enable SfB subscription in IPMS UC Admin Portal.

3. If already subsribed, unsubsribe then re-subscribe SfB.

4. Wait for 10-15 minutes after the subscription for the system to update in exchange server. Or check sip record (IPMS UC Admin > Accounts > Active > Search user > Mailboxes > Email Addresses & Protocol) . If there sip record then its already update in exchange server.


Unable to sign in – Still not subscribe SfB & No SIP Record

5. Reset password to default and retry login


Still pop up Same Error message:


• Possible solution:1. Quit SfB, look for SfB icon in the taskbar, right-click

it and select Quit. If can not find SfB, open Task Manager by right-click the taskbar (or press Ctrl + Alt + Delete). Then select SfB and click End Task.


Unable to sign in – Uninstall & Re-install SfB for Window


2. Press the Windows and R keys on your keyboard at the same time.

3. Type appwix.cpl in the Run dialog and click OK.

4. Find SfB in the list, right-click it and select Removeand Uninstall.


Unable to sign in – Uninstall & Re-install SfB for Window

5. Download and install recommended version

6. If still error, repeat the same step but this time install SfBStand Alone 2015.


Still pop up same error message:


• Possible solution:1. Quit SfB by secondary clicking SfB, then select Quit

SfB

2. Open your Application folder and drag your copy of SfB to the trash.

3. Open Finder and search for “ Skype for Business” using the search feature in Mac OS X. Move all of the results returned to the thrash.

4. Secondary click on the thrash icon and select Empty Trash.

5. Restart computer.

6. Download and install the latest version of SfB.


Unable to sign in – Uninstall & Re-install SfB for Mac


Error:

Cannot sign in to Skype for Business because your computer clock settings, open Date and Time in Control Panel

• Possible solution:1. Set PC time and date to follow Sirim real time

(https://mst.sirim.my)

2. Set PC time to follow UTC 08:00 Kuala Lumpur, Singapore setting


Unable to sign in – Wrong Time Zone

https://mst.sirim.my/


Error:

Skype for Business couldn’t find a Skype for Business Server for <servername>. There might be an issue with the Domain Name System (DNS) configuration for your domain. See KB2566790 for details and contact your system admin.

• Possible solution:1. Open CMD and run ipconfig /flushdns

2. Close SfB and delete user SIP profile in C:\Users\<userprofile>\AppData\Local\Microsoft\Office\15.0\Lync and relogging.


Unable to sign in – DNS issue


Error:

Unable to search address book

• Possible solution:1. Set PC time and date to follow Sirim real time

(https://mst.sirim.my)

2. Set PC time to follow UTC 08:00 Kuala Lumpur, Singapore setting

3. Close SfB and delete user SIP profile in C:\Users\<userprofile>\AppData\Local\Microsoft\Office\15.0\Lync and relogging.

4. Make sure the search person has Subscribed SfB.

MyGovUC Skype For BusinessUnable to search address book

https://mst.sirim.my/


Issues/Error:

Unable to Sign-in

Keep getting blank/white screen in SfB after click sign-in

Outlook and SfB integration not functioning properly

Presence issue

Contact list out of date

Cannot search user in SfB

• Possible solution:1. Log-out SfB and Delete my sign-in info.

2. Quit SfB, look for SfB icon in the taskbar, right-click it and select Quit. If can not find SfB, open Task Manager by right-click the taskbar (or press Ctrl + Alt + Delete). Then select SfB and click End Task.

3. Navigate to Users > Username > AppData (must enable View Hidden Items) > Local > Microsoft > Office > X ( X = SfB version which is 16.0 = SfB2016, 15.0 = SfB 2013, 14.0 = Lync 2010) > Lync

4. Delete sip_profileName folder.

5. Delete all files in Tracing folder. Do not delete the folder itself.

6. Clear DNS cache in Command Prompt run ipconfig/flushdns command.


Multiple issues due to cache - Window


Issues/Error:

Unable to Sign-in

Keep getting blank/white screen in SfB after click sign-in

Outlook and SfB integration not functioning properly

Presence issue

Contact list out of date

Cannot search user in SfB

• Possible solution:1. Log-out and quit SfB.

2. Go to Finder > press Command+Shift+G > type in ~/Library > delete the following files:

~/Library/Containers > com.microsoft.SkypeForBusiness

~/Library/Application Support > Skype folder

~/Library/Internet Plug-Ins > MeetingJoinPlugin.plugin

~/Library/Logs > LwaTracing

3. Open Keychain Access from /Applications/Utilities folder.

4. Delete all keychains starting with Skype For Business.

Note: if you cannot locate the necessary folder under library, type in the full path in the Finder or Spotlight search.


Multiple issues due to cache - Mac


Control your meeting:

How to set permission before meeting?

How to set who will be presenter and attendee before meeting?

How to set limitation usable feature in SfB for participants before meeting?

Which guest that need to wait in the lobby and which don’t need to wait?

• Possible solution:Navigate Microsoft Outlook > Calendar > New Skype

Meeting > Meeting Options > Permission

Tick A New Meeting Space ( I control permissions )


How to control Skype Meeting as a Host


Error:

Unable to perform audio/ video/ presentation/ send items

Failed due to network issue

• Possible solution:Make sure internet network is good, strong and

consistent. Advisable network speed 5Mbps for video and 1Mbps for audio during conference. Use this link https://fast.com/ to check network speed.

Make user has external microphone and speaker available if unable to perform audio/ video.

Ensure all ports required for SfB are opened on agency network/ firewall. Refer to list of ports required accordingly provided for UC Admin.


AV/ Presentation/ send items issue

https://fast.com/


Error:

<filename>.pptx couldn’t be converted for sharing because Visual Basic for Application (VBA) is not installed on this computer. Please install VBA and try again.

• Possible solution:1. Log out and Quit SfB

2. Navigate to Control Panel > Programs (View by : Category) > Programs and Features > Microsoft Office (Select your Office product)

3. Click Change then select Add or Remove features and click on Continue.

4. Expand Office Shared Features and check if Visual Basic for Application has been installed


Visual Basic for Application (VBA) issue

5. Click Continue.6. Restart SfB and re-try to present PowerPoint file


Error:

Keep exiting / drop call during conference

• Possible solution:Make sure internet network is good, strong and

consistent. Advisable network speed 5Mbps for video and 1Mbps for audio during conference. Use this link https://fast.com/ to check network speed.

Re-join meeting by click the invitation link provided by the host.


Keep getting out of conference/ drop call issue

https://fast.com/


Error:

Unable to perform SFB Multi Conferencing

• Possible solution: Enable "Multi Conference for SfB" option in

IPMS only for Host. Host will invite participants using link that generate from MS Outlook Client Calendar (New Skype Meeting) or SfB (Meet Now).

Make sure internet network is good, strong and consistent. Advisable network speed 5Mbps for video and 1Mbps for audio during conference. Use this link https://fast.com/ to check network speed.

Ensure all ports required for SfB are opened on agency network/ firewall. Refer to list of ports required accordingly provided for UC Admin.


Conferencing issue

https://fast.com/


Error:

Unable to invite other Participant due to Meeting Full

• Possible solution: Subscribe Multi Conference in IPMS UC Admin

only for Host and the invitation only can be made by the host’s account.

If still meeting full, Restart computer then Reset password to default and retry login

If still meeting full, create new link for skype meeting.


Meeting full issue


Error:

SfB can’t detect audio

• Possible solution:1. Go to setting

2. Go to Audio device

3. Make sure the selected device is the correct one.


Audio failure in Window


4. If still no audio, click window and click setting or press + S to open search bar and type setting.

5. Scroll down and click

6. Click Microphone and make sure Allow desktop apps to access your microphone is ON.

7. Then go back to SfB Audio device setting and select the audio device.

8. If still no audio, Restart SfB or computer. Then re-login.

9. If still no audio, plug-in earphone or headphone with microphone and go back to video device setting and select the device.


Audio failure in Window


Error:

Mac OS not allowing SfB to talk to my built-in microphone

• Possible solution:1. Go to system Preferences

2. Go to Security and Privacy

3. Go to Privacy Tab

4. Scroll down to Microphone – There you will see SfB pop up with a check box

5. Check the box – it will suggest that you restart SfB and offer to do it for you

6. Restart SfB


Microphone failure in Mac OS


Error:

No check box to enable SfB to use built-in microphone

Can’t find SfB in microphone permission list

• Possible solution:1. Log out and quit SfB.

2. Unistall SfB and re-install SfB.

3. If still error, follow step from this link http://www.1govuc.gov.my/doc/Pengguna/MICROPHONE%20NOT%20WORKING%20IN%20SKYPE%20FOR%20BUSINESS%20FOR%20MAC.pdf


Microphone failure in Mac OS

http://www.1govuc.gov.my/doc/Pengguna/MICROPHONE NOT WORKING IN SKYPE FOR BUSINESS FOR MAC.pdf


Error:

SfB can’t detect Camera

• Possible solution:1. Go to setting

2. Go to Video device

3. Make sure the selected device is the correct one.


Camera failure in Window


4. If still no video, click window and click setting or press + S to open search bar and type setting.

5. Scroll down and click

6. Click Camera and make sure Allow desktop apps to access your camera is ON.

7. Then go back to SfB Video device setting and select the video device.

8. If still no video, Restart SfB or computer. Then re-login.

9. If still no video, plug-in external webcam and go back to video device setting and select the device.


Camera failure in Window


Error:

No function record in SfB

• Possible solution:1. Log out and quit SfB

2. Subscribe Multi Conference in IPMS UC Admin only for Host.

3. If still no record function on host’s account, Log out and quit SfB

4. Restart computer then retry login

5. If still no record function host’s account, create new link for skype meeting.


No Record button issue


Link generate through MS Outlook Calendar – New Skype Meeting

Link Expired after 14 days if not used during the period.

Link generate through SfB Desktop -Meet Now > Meeting Entry Info

Link Expired after 8 Hours if not used during the period.


How long Skype Meeting link expired


Error:

Why participant can’t hear audio from video that I played during VC

• Possible solution:1. Attach the video in PowerPoint slide

2. Present Share PowerPoint in SfB

3. Run video in the PowerPoint slide


No audio from video player during VC


Error:

Unable login Skype For Business Mobile

• Possible solution:1. Enter correct credential (username and password)

2. Enable SfB subscription in IPMS UC Admin Portal.

3. If already subsribed, unsubsribe then re-subscribe SfB.

4. Wait for 10-15 minutes after the subscription for the system to update in exchange server. Or check sip record (IPMS UC Admin > Accounts > Active > Search user > Mailboxes > Email Addresses & Protocol) . If there sip record then its already update in exchange server


Mobile issue – Unable to login

5. Retry login


Error:

Keep getting prompt message can’t connect to server

• Possible solution:1. Click profile picture > Settings > Exchange.

2. Key in https://webmail.1govuc.gov.my/EWS/Exchange.asmx


Mobile issue – Keep prompt can’t connect to server


Error:

Keep getting prompt message can’t find Credentials

• Possible solution:1. Click profile picture > Settings > Exchange.

2. Key in Correct Username, Secondary Email Address and Password.


Mobile issue – Keep prompt can’t detect Credentials


RUJUKANPanduan Penggunaan

- http://www.1govuc.gov.my/doc/161115-SfB-%20Manual-Pengguna.pdf

Installer

- http://www.1govuc.gov.my/postersfb/

- MyGovUC Portal > Muat Turun > Perisian > Skype for Business (http://www.1govuc.gov.my/muat-turun/)

Installation Guide

- Windows: http://www.1govuc.gov.my/doc/Pengguna/160922-SfB-Installer-Installation-Guide.pdf

- Android: http://www.1govuc.gov.my/doc/Pengguna/SfB-Mobile-Panduan-Penggunaan-Android-v2.pdf

- IOS: http://www.1govuc.gov.my/doc/Pengguna/SfB-Mobile-Panduan-Penggunaan-iOS-v1.pdf

- Office 2019 : http://www.1govuc.gov.my/doc/Pentadbir/Guide%20to%20install%20v2.pdf

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http://www.1govuc.gov.my/doc/161115-SfB- Manual-Pengguna.pdf

http://www.1govuc.gov.my/postersfb/

http://www.1govuc.gov.my/muat-turun/

http://www.1govuc.gov.my/doc/Pengguna/160922-SfB-Installer-Installation-Guide.pdf

http://www.1govuc.gov.my/doc/Pengguna/SfB-Mobile-Panduan-Penggunaan-Android-v2.pdf

http://www.1govuc.gov.my/doc/Pengguna/SfB-Mobile-Panduan-Penggunaan-iOS-v1.pdf

http://www.1govuc.gov.my/doc/Pentadbir/Guide to install v2.pdf


RUJUKANVideo Tutorial

Installation:

- http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/Video%20Tutorial%20Skype%20for%20Business_Install.mp4

Contact dan Group:

- http://www.1govuc.gov.my/doc/video-tutorial/SFB_contact_list_create_group.mp4

Instant Messaging:

- http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/Video%20Tutorial%20Skype%20for%20Business_IM%20&%20Send%20File.mp4

Cara Penggunaan:

- http://www.1govuc.gov.my/doc/video-tutorial/Login_SfB3.mp4

Multi Conference:

- http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/SfB%20Multi%20Conference%20(1).mp4

Mobile:

- http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/SfB%20Mobile.mp4

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http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/Video Tutorial Skype for Business_Install.mp4

http://www.1govuc.gov.my/doc/video-tutorial/SFB_contact_list_create_group.mp4

http://www.1govuc.gov.my/doc/video

http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/Video Tutorial Skype for Business_IM & Send File.mp4

http://www.1govuc.gov.my/doc/video-tutorial/Login_SfB3.mp4

http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/SfB Multi Conference (1).mp4

http://www.1govuc.gov.my/doc/video-tutorial/2020/SfB/SfB Mobile.mp4


KHIDMAT BANTUAN

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Razali Bin Ali : 012-6499505

Zaidah Binti Yusof : 010-4515768

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TERIMA KASIH

Prepared By:

-Firdaus MN

MyGovUC CM Team

Skype for Business - Pengenalan Setting Spesifi… · AUDIO CONFERENCING VIDEO CONFERENCING...

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Transcript of Skype for Business - Pengenalan Setting Spesifi… · AUDIO CONFERENCING VIDEO CONFERENCING...