07-0076 Uzair Haider FYP

8/19/2019 07-0076 Uzair Haider FYP

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FINAL YEAR PROJECTFINAL YEAR PROJECT

THE IMPACT OF PERFORMANCE APPRAISAL SATISFACTIONTHE IMPACT OF PERFORMANCE APPRAISAL SATISFACTION

ON MANAGERIAL EMPLOYEE’S WORK PERFORMANCE,ON MANAGERIAL EMPLOYEE’S WORK PERFORMANCE,

ORGANIZATIONAL COMMITMENT AND TURNOVER ORGANIZATIONAL COMMITMENT AND TURNOVER

INTENTIONINTENTION

Submitt! b"#

Syed Uzair Haider

(07-0076)Su$%&i'! b"#

Ms Saira Ibrahim

Submitt! ()#

April 14, 2011

P%(*%+m#

ACHELORS OF USINESS ADMINISTRATION PROGRAM

S$%i)* -.//

N+ti()+0 U)i&%'it" (1 C(m$ut% 2 Em%*i)* S3i)3

M+)+*m)t S3i)3 D$+%tm)t,

K+%+34i, C+m$u'


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FAST SCHOOL OF USINESS, KARACHI


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Re!mme"da#i!" $!r %er"al %&ami"a#i!"

'his $i"al year pr!e#, here#! a##ahed, #i#led, 'he Impa# !$ *er$!rma"e Appraisal

Sa#is$a#i!" !" Ma"a+erial %mpl!yees !r *er$!rma"e, .r+a"iza#i!"al

/!mmi#me"# a"d 'r"!er I"#e"#i!"s, prepared a"d sbmi##ed by Syed Uzair

Haider, i" par#ial $l$illme"# !$ #he re3ireme"#s $!r #he de+ree !$ ahel!rs !$

si"ess Admi"is#ra#i!" (A), is hereby $!r5arded $!r appr!pria#e a#i!"

Ms Saira Ibrahim

Adis!r


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FAST SCHOOL OF USINESS, KARACHI

/er#i$ia#e !$ /!mple#i!"

'he $i"al year pr!e# #i#led 'he Impa# !$ *er$!rma"e Appraisal Sa#is$a#i!" !"

Ma"a+erial %mpl!yees !r *er$!rma"e, .r+a"iza#i!"al /!mmi#me"# a"d

'r"!er I"#e"#i!"s, prepared a"d sbmi##ed by Syed Uzair Haider, i" par#ial

$l$illme"# !$ #he re3ireme"#s $!r #he de+ree !$ ahel!rs !$ si"ess

Admi"is#ra#i!" (A) has bee" aep#ed a"d appr!ed

Ms Saira Ibrahim

Adis!r

r 8adeem A Syed

Head !$ Ma"a+eme"# Sie"e epar#me"#


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ACKNOWLEDGMENT

All praises a"d #ha"s are $!r Almi+h#y Allah h! is #he s!re !$ all "!5led+e a"d

5isd!m e"d!5ed #! ma"i"d a"d #! #he hma"i#y as a 5h!le I 5!ld par#ilarly lie

#! #ha" my pr!e# adis!r Ms Saira Ibrahim $!r ma"y i"si+h#s she pr!ided

#hr!+h!# #his rep!r# Her +ida"e a"d spp!r# pr!ed #! be a se$l #!!l i" mai"+

#he rep!# a 3ali#y !"e I 5!ld als! lie #! #ha" seeral a"!"ym!s reie5ers 5h!se

s++es#i!"s al5ays i"!rp!ra#ed

I am #ha"$l #! my pare"#s a"d my $rie"ds 5h! e"!ra+ed a"d helped me dri"+ #he

hard #imes !$ #his pr!e# 9as# b# "!# #he leas#, all #he par#iipa"#s 5h! par#iipa#ed

a"d $illed #he 3es#i!""aire

I h!pe #ha# #his 5!r !$ mi"e 5ill be"e$i# #he s#de"#s #ha# 5ill be par# !$ :AS'-8U i"

$#re, !"e a+ai" my si"ere #ha"s #! all #he pe!ple i"!led i" my researh s#dy

dire#ly !r i"dire#ly


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T+b0 (1 C()t)t'

9IS' .: 'A9%S1

9IS' .: :I;UR%S2

%


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1104 'r"!er I"#e"#i!"12

110@ I"#ri"si M!#ia#i!"12

2 9I'%RA'UR% R%=I%1?

21 e$i"i#i!" !$ *er$!rma"e Appraisal1?

22 *er$!rma"e Appraisal :ea#res1@

2? *rp!se !$ *er$!rma"e Appraisal1@

24 issa#is$a#i!" 5i#h *er$!rma"e Appraisal16

2@ Researh !" *er$!rma"e Appraisal Sa#is$a#i!" a"d %mpl!yee .#!mes-

S#dy /!"d#ed i" 8!r5e+ia" a"s17

26 Researh !" *er$!rma"e Appraisal *ra#ies17

27 S#dy /!mpari"+ %mpl!yeeFs A##i#de #!5ards *er$!rma"e Appraisal1B

2B *er$!rma"e Appraisal Sa#is$a#i!" a"d !r *er$!rma"e1B

2E *er$!rma"e Appraisal Sa#is$a#i!" a"d .r+a"iza#i!"al /!mmi#me"#1E

210 *er$!rma"e Appraisal Sa#is$a#i!" a"d %mpl!yeeFs 'r"!er I"#e"#i!"1E

211 *er$!rma"e Appraisal Sa#is$a#i!" a"d I"#ri"si M!#ia#i!"20

? R%S%AR/H M%'H..9.;>22

?1 Researh esi+"22

?2 *r!edre22

?? *!pla#i!"2?

?4 Sample a"d Sampli"+ Me#h!d2?

?@ Measreme"# G I"s#rme"# Sele#i!"24

?6 'he!re#ial :rame5!r24

?7 =ariables24

?B Hyp!#hesis2@

?E S!$#5are Used2@

4 A'A A8A9>SIS A8 :I8I8;S26

41 esrip#ie A"alysis26


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411 Resp!"de"# em!+raphi *r!$ile26

42 /r!ss 'abla#i!"??

4? /e"#ral 'e"de"ies41

44 *ears!" /!rrela#i!" A"alysis42

4@ Re+ressi!" A"alysis44

@ /.8/9USI.8 A8 R%/.MM%8A'I.846

@1 /!"lsi!"46

@2 Re!mme"da#i!"47

@? S!pe $!r :#re Researh4B

R%:%R%8/%S4E


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LIST OF TALES

'able 411 em!+raphi a"alysis-;e"der ise

'able 412 em!+raphi a"alysis-A+e ise

'able 41? em!+raphi a"alysis-%da#i!" ise

'able 414 em!+raphi a"alysis-Mari#al S#a#s ise

'able 41@ em!+raphi a"alysis-D!b *!si#i!" ise

'able 416 em!+raphi a"alysis-M!"#hly *ers!"al I"!me ise

'able 41@ em!+raphi a"alysis-Serie 9e"+#h ise

'able 421 /r!ss #abla#i!" a"alysis-;e"der a"d a+e

'able 422 /r!ss #abla#i!" a"alysis-;e"der a"d /rre"# D!b *!si#i!"

'able 42? /r!ss #abla#i!" a"alysis-9e"+#h !$ Serie a"d /rre"# D!b *!si#i!"

'able 424 /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d *er$!rma"e

Appraisal Sa#is$a#i!"

'able 42@ /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d I"#ri"si M!#ia#i!"

'able 426 /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d !r *er$!rma"e

'able 427 /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d .r+a"iza#i!"al

/!mmi#me"#

'able 42B /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d 'r"!er I"#e"#i!"

'able 4?1 /e"#ral 'e"de"ies Measreme"# $!r *er$!rma"e Appraisal Sa#is$a#i!",

I"#ri"si M!#ia#i!", !r *er$!rma"e, .r+a"iza#i!"al /!mmi#me"# a"d 'r"!er

I"#e"#i!"

'able 441 *ears!" /!rrela#i!" A"alysis Ma#ri& - :a#!rs (*er$!rma"e Appraisal

Sa#is$a#i!", I"#ri"si M!#ia#i!", !r *er$!rma"e, .r+a"iza#i!"al /!mmi#me"#

a"d 'r"!er I"#e"#i!")

'able 4@1 Re+ressi!" Resl#s 'es#i"+ ire# a"d Media#i!" M!dels

'able 4@2 Re+ressi!" Resl#s 'es#i"+ *er$!rma"e Appraisal Sa#is$a#i!" 5i#h

I"#ri"si M!#ia#i!"

1


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LIST OF FIGURES

:i+re ?61 'he!re#ial $rame5!r !$ #he s#dy

:i+re 412 em!+raphi a"alysis-A+e ise

:i+re 41? em!+raphi a"alysis-%da#i!" ise

:i+re 414 em!+raphi a"alysis-Mari#al S#a#s ise

:i+re 41@ em!+raphi a"alysis-D!b *!si#i!" ise

:i+re 416 em!+raphi a"alysis-M!"#hly *ers!"al I"!me ise

:i+re 41@ em!+raphi a"alysis-Serie 9e"+#h ise

:i+re 421 /r!ss #abla#i!" a"alysis-;e"der a"d a+e

:i+re 422 /r!ss #abla#i!" a"alysis-;e"der a"d /rre"# D!b *!si#i!"

:i+re 42? /r!ss #abla#i!" a"alysis-9e"+#h !$ Serie a"d /rre"# D!b *!si#i!"

:i+re 424 /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d *er$!rma"e

Appraisal Sa#is$a#i!"

:i+re 42@ /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d I"#ri"si M!#ia#i!"

:i+re 426 /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d !r *er$!rma"e

:i+re 427 /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d .r+a"iza#i!"al

/!mmi#me"#

:i+re 42B /r!ss #abla#i!" a"alysis-/rre"# D!b *!si#i!" a"d 'r"!er I"#e"#i!"

2


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E5ECUTIVE SUMMARY

*er$!rma"e Appraisal plays a ery imp!r#a"# r!le i" measri"+ empl!yeeFs

per$!rma"e a"d +ii"+ re5ards, #rai"i"+ a"d pr!m!#i!" !" #he basis !$ #he resl#

'his s#dy aims a# s#dyi"+ impa# !$ per$!rma"e appraisal !" ma"a+erial

empl!yeeFs 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d #r"!er i"#e"#i!"

'he media#i"+ ariable i"#ri"si m!#ia#i!" e$$e# is als! e&pl!red !" #he depe"de"#

a"d i"depe"de"# ariable

'he da#a 5ere !lle#ed $r!m 242 ma"a+erial empl!yees $r!m ? di$$ere"# bra"hes !$

/iil Aia#i!" A#h!ri#y, arahi, *ais#a"

'he researh resl# sh!5ed, per$!rma"e appraisal sa#is$a#i!" has a" impa# !"

ma"a+erial empl!yeeFs 5!r per$!rma"e, !r+a"iza#i!" !mmi#me"# a"d #r"!er

i"#e"#i!" I" addi#i!", #he media#i"+ ariable i"#ri"si m!#ia#i!" has a sli+h# e$$e# !"

#he rela#i!" be#5ee" per$!rma"e appraisal sa#is$a#i!" a"d 5!r per$!rma"e,

!r+a"iza#i!"al !mmi#me"# a"d #r"!er i"#e"#i!"

I" sh!r#, #he ma!ri#y !$ ma"a+erial empl!yeeFs !$ /iil Aia#i!" A#h!ri#y 5ere

sa#is$ied 5i#h #he rre"# per$!rma"e appraisal pr!ess Ma"a+ers sh!ld #ry #!

rea#e a $rie"dly 5!ri"+ e"ir!"me"# a"d #ry #! i"#r!de "e5 pay $!r per$!rma"e

sys#em s! #ha# i"#ri"si m!#ia#i!" !$ empl!yees is e"ha"ed a"d #hs #heir 5!r

per$!rma"e a"d !r+a"iza#i!"al !mmi#me"# 5ill als! be i"reased

?


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/6 INTRODUCTION

'he ma!r halle"+e $aed by #!dayFs ma"a+ers i" di$$ere"# #ype !$ !r+a"iza#i!" is

h!5 #! +e# #he ma&imm am!"# !$ per$!rma"e $r!m #heir empl!yees Ma"a+erial

empl!yeeFs sa#is$a#i!" a"d per$!rma"e lead #he depar#me"#s per$!rma"e a"d

sa#is$a#i!", i$ #he ma"a+er is per$!rmi"+ +!!d #ha" heGshe 5!ld be !"er"ed ab!#

#he empl!yees "der him a"d ie ersa *er$!rma"e Appraisal is !"sidered as !"e

!$ #he m!s# alable #!!l $!r hma" res!re *er$!rma"e appraisal +e"erally

i"!le Jappraisi"+ empl!yeeFs per$!rma"e based !" #he se"#e"e a"d !pi"i!"s !$

sb!rdi"a#es, peers, !llea+es, b!ss, !#her speris!rs a"d ee" empl!yees

#hemselesF (Das!" K Shler 200?) *er$!rma"e appraisal e$$e#ie"ess has bee"

s#died i" di$$ere"# !"#e # #here is a "eed !$ e&pl!ri"+ areas lie per$!rma"e

appraisal sa#is$a#i!" a"d i#s e$$e# i" #erms !$ empl!yeeFs !#!me 'he mai"

prp!se !$ #his researh is #! i"es#i+a#e #he rela#i!"ship be#5ee" per$!rma"e

appraisal sa#is$a#i!" a"d empl!yee !#!mes i" #he $!rm !$ 5!r per$!rma"e,

e$$e#ie !r+a"iza#i!"al !mmi#me"# a"d #r"!er i" /iil Aia#i!" A#h!ri#y,

arahi 'he researh 5ill als! sr#i"ize #he hyp!#hesis 5hih asser#s #ha# i"#ri"si

5!r m!#ia#i!" 5ill play as a m!dera#i"+ r!le be#5ee" per$!rma"e appraisal

sa#is$a#i!" a"d empl!yee !#!mes

%ala#i"+ #he empl!yeeFs per$!rma"e is !"e !$ #he m!s# imp!r#a"# par#s !$ a"y

!r+a"iza#i!" Ma"a+eme"# "eeds a !rse !$ a#i!" pr!ess #! !bsere empl!yeeFs

per$!rma"e #ha# a" lead #! impr!eme"# i" e$$iie"y a"d pr!d#ii#y !$ #he

!r+a"iza#i!" #hr!+h per$!rma"e appraisal He"e, preise a"d s$$iie"# $eedba

ab!# empl!yeeFs per$!rma"e #hr!+h per$!rma"e appraisal a"alysis has als! bee"

!bsered as ri#ial #! a" empl!yeeFs ap#i#de a"d i"spira#i!" #! per$!rm e$$iie"#ly

a"d e$$e#iely i" a" !r+a"iza#i!" (9ee a"d S!" 1EEB, p 20?)

.r+a"iza#i!" pr!esses are +e##i"+ di$$il# day by day de #! i"reased +l!baliza#i!",

ada"eme"# i" i"$!rma#i!" #eh"!l!+y a"d "e5 i""!a#i!" a"d ha"+es i" mare#

!"di#i!" 'he sess depe"d !" h!5 y! rea# #! #he ha"+i"+ #re"d a"d ad!p# "e5

#eh"i3es e$$e#iely a"d e$$iie"#ly by #ilizi"+ #he res!res p!ssess by a"

!r+a"iza#i!" *er$!rma"e ma"a+eme"# i" 5ider perspe#ie is a ma"a+erial pr!ess

#ha# li"s !mpa"y !be#ies per$!rma"e s#a"dards a"d assessme"#, #! 5hih #he

per$!rma"e reie5 !r per$!rma"e appraisal are $re3e"#ly sed (*ie## 200?)

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/6/6 P%1(%m+)3 A$$%+i'+0 Mt4(!'

'! assess #he per$!rma"e !$ empl!yees a"d #heir i"!leme"# #!5ards a##ai"i"+ #he

!r+a"iza#i!"Fs +!als, per$!rma"e appraisal is !"sidered as !"e !$ #he m!s# imp!r#a"#

ma"a+erial #!!l i$$ere"# !mpa"ies se di$$ere"# appraisal me#h!ds a!rdi"+ #!#heir lii"+ #! assess #heir empl!yeeFs per$!rma"e Si"e per$!rma"e a""!# be

!be#iely measre 100L, he"e #here are ada"#a+es a"d disada"#a+es !$ eery

me#h!d (=ias =i, 2010)

/6/6/6 M+)+*m)t b" Ob73ti&' 8MO9

'he m!s# !mm!" a"d m!der" day #!!l se $!r appraisi"+ empl!yees sed i"s#ead !$

#radi#i!"al per$!rma"e appraisal sys#em is M. ma"a+eme"# by !be#ies me#h!d

'his is a $r#her dra5" i" me#h!d #ha# s#ar#s $r!m se##i"+ !$ +!als a"d s#!ps 5i#h #he

ala#i!" !$ #he a#al resl#s !b#ai"ed a"d a"y deia#i!" $r!m desired !"e I#

e"+a+es re+lar mee#i"+ 5i#h empl!yees i"#e"ded #! impr!e #heir per$!rma"e

#hr!+h !"#i"!s !bsera#i!" a"d !rre#i"+ aria#i!"s al!"+side 'he s#ress here is

!" "!# s# eala#i"+ #he per$!rma"e !r i"p# !$ #he empl!yee, i" addi#i!" +ii"+

re+lar a"d preise !mme"# #! #he empl!yee s! #ha# he !b#ai"s a" !pp!r#"i#y #!

i"rease his per$!rma"e by deali"+ 5i#h #he spei$i ma##ers !$ 5!rry 'he "mber !$ !r+a"iza#i!"s impleme"#i"+ #his me#h!d !$ per$!rma"e appraisal is i"reasi"+

bease !$ i#s m!re br!ad appr!ah

/6/6-6 C%iti3+0 I)3i!)t Mt4(!

A"!#her #ype !$ per$!rma"e appraisal me#h!d is ri#ial i"ide"# me#h!d 5here #he

b!ss !r speris!r assesses empl!yee per$!rma"e lyi"+ !" #he base !$ er#ai"

de$i"i#e ee"#s !r a#i!"s i"side a spei$ied peri!d !$ #ime 'he a#i!"s !r ee"#s a"

be p!si#ie !r "e+a#ie 'he speris!r 5h! asses #he empl!yee eeps a de#ail re!rds

!$ sh ee"# !rre"e #hr!+h!# #he assessme"# peri!d a"d #he" maes a $i"al

!mme"# a# #he e"d

@

http://www.brighthub.com/members/wripro.aspxhttp://www.brighthub.com/members/wripro.aspx


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/6/6:6 G%+$4i3 R+ti)*' Mt4(!

;raphi ra#i"+ me#h!d is !"e !$ #he !mm!" a"d #radi#i!"al me#h!ds #! eala#e a"

empl!yeeFs per$!rma"e 'he speris!r !r b!ss assi+"ed er#ai" ra#i"+s #!

empl!yeeFs a#i!" a"d behai!r a!rdi"+ #! spei$i ri#eria spei$ied i" #he $!rm

'he speris!r mai"#ai"s a s!re $!rm 5here #he empl!yeeFs a#i!"s a"d behai!rs

are ra#ed !" de$i"i#e a"d spei$i s#r#re !#li"ed i" #he $!rm A $i"al appraisal is

!mpiled by #he speris!r base !" earlier ra#i"+s

/6/6;6 Wi*4t! C43


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eember 1EB2 i# 5as es#ablished as a" a#!"!m!s b!dy /iil Aia#i!" A#h!ri#y is

ma"a+i"+ all #he air rela#ed a#ii#ies lie #he a#h!ri#aria", air #ra$$i series,

ma"a+eme"# !$ #he airp!r#s, i"$ras#r#re a"d !mmerial e"lar+eme"# a# #he

airp!r#s, e# /iil Aia#i!" A#h!ri#y i" 200@ 5e"# #hr!+h res#r#ri"+ pr!ess a$#er

5hih #he admi"is#ra#i!" depar#me"# 5as diided i"#! #5! di$$ere"# depar#me"#s

Hma" Res!re a"d /areer eel!pme"# epar#me"# a"d :i"a"e a"d *e"si!"

epar#me"#s e$!re #he res#r#ri"+ pr!ess /iil Aia#i!" A#h!ri#y admi"is#ra#i!"

depar#me"# sed #! #ae are !$ hma" res!re depar#me"# d#ies *rei!sly #he

A/RFs (A""al /!"$ide"#ial Rep!r#) 5as #he me#h!d ad!p#ed by #he /iil Aia#i!"

A#h!ri#y #! eala#e #heir empl!yeeFs per$!rma"e #ha# 5as "!# as +!!d as !mpared

#! #he rre"# empl!yee eala#i!" me#h!d !$ per$!rma"e appraisal ?60 $eedba

/6:6 I''u' %0+t! t( t4 t($i3

*er$!rma"e appraisals a" sere as a m!#ia#i!"al #!!l $!r empl!yees 5h! #hi" #ha#

#heir pr!d#ii#y is sa#is$a#!rily eala#ed ." #he !#her ha"d, #h!se empl!yees 5h!

reeie pessimis#i resp!"se $r!m #heir speris!r, #hey see per$!rma"e appraisal as

a shall!5 #!!l sed #! re$se #heir ri+h#s a"d priile+es I$ per$!rma"e appraisal

eala#i!"s !$ empl!yees are based !" a speris!rFs i"diidal d+me"#, #he"

pre$ere"#ial empl!yees mi+h# be liely #! be +ie" be##er ra#i"+s #ha" #heir peers

(i""er 2006)

'he per$!rma"e appraisal !#!mes !$ empl!yees 5he#her p!si#ie !r "e+a#ie "!#

!"ly se#p #he basis $!r rela#i!"ship be#5ee" empl!yee a"d his empl!yer, b# i# a"

als! play a" imp!r#a"# r!le i" de#ermi"i"+ 5he#her a" empl!yee reeies a" e3al

!pp!r#"i#y #! +r!5 !r e&el i" a" !r+a"iza#i!"

I" addi#i!", i$ pers!"al !"$li#s e&is# am!"+ empl!yers a"d empl!yees, #here is e3allielih!!d #ha# per$!rma"e appraisal eala#i!"s 5!ld "!# be s# #! i"diidals !"

#he reeii"+ e"d he" speris!rs se predie a"d s#ere!#yped a##i#de #! appraise

#heir sb!rdi"a#es, empl!yees $eel #hey hae bee" 5r!"+ly eala#ed !r

mis"ders#!!d by #heir #!p e&e#ies Simm!"s (200?)

/6;6 T4 P%(b0m#

A "mber !$ researhes had bee" !"d#ed !" #he #!pi !$ per$!rma"e appraisal

sa#is$a#i!" a"d empl!yee !#!mes b# #heir $i"di"+s a""!# be +e"eralized #! #he

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17/58

/6@6 Ju'ti1i3+ti()#

/6@6/6 R+'() 1(% 'tu!"#

'he reas!" 5hy I hae sele#ed #! s#dy #he rela#i!"ship be#5ee" per$!rma"e

appraisal sa#is$a#i!" a"d empl!yee !#!mes $!r ma"a+erial empl!yees !$ /iil

Aia#i!" A#h!ri#y is #! $i"d !# 5he#her sh a lar+e +!er"me"# !r+a"iza#i!" ares

$!r #heir empl!yees a"d "!5s #he imp!r#a"# !$ per$!rma"e appraisal i" !"#rib#i"+

#! !erall e$$iie"y a"d e$$e#ie"ess !$ #he !r+a"iza#i!" he#her #here is a !"ep#

!$ h!5 #! appraise #heir empl!yee i" #he !rre# ma""er

'here are $e5 researhes !"d#ed i" *ais#a" espeially i" +!er"me"# !r+a"iza#i!"

!" #he #!pi !$ per$!rma"e appraisal sa#is$a#i!" a"d empl!yee !#!mes i" #he $!rm

!$ 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d #r"!er i"#e"#i!"s

'he researh $i"di"+s 5ill de$i"i#ely help /iil Aia#i!" A#h!ri#y hma" res!re

depar#me"# i" be##er "ders#a"di"+ #heir empl!yees #hi"i"+ re+ardi"+ *er$!rma"e

Appraisal sys#em 'he researh 5ill als! help /iil Aia#i!" A#h!ri#y eala#e #heir

e&is#i"+ per$!rma"e appraisal sys#em s! #ha# #he ma&imm am!"# !$ empl!yee

sa#is$a#i!" a" be +e"era#ed #hr!+h a sys#ema#i a"d 5ell de$i"ed pr!ess #ha# 5ill

lead #! rede i" empl!yee #r"!er, i"rease 5!r per$!rma"e a"d 5!r

!mmi#me"#

/6@6-6 St+


18/58

• %mpl!yees !$ #he !r+a"iza#i!" are als! !"e !$ #he m!s# imp!r#a"# s#aeh!lders !$

#his researh as #hey are #he reas!" de #! 5hih !r+a"iza#i!" seed e$$e#iely

a"d e$$iie"#ly i" #he l!"+ r" He"e, #hey sh!ld be a5are !$ all #he aspe# #ha#

a$$e#s #he e"#ire per$!rma"e appraisal pr!ess i" #heir !r+a"iza#i!"

/66 Limit+ti()#

S!me !$ #he limi#a#i!"s #ha# I may $ae dri"+ #his researh

• Si"e #he sample 5as deried $r!m #he p!pla#i!" !$ ma"a+erial empl!yees !$

/iil Aia#i!" A#h!ri#y, arahi He"e i# 5ill "!# be appliable #! e"#ire /iil

Aia#i!" A#h!ri#y, *ais#a"

• Si"e /iil Aia#i!" A#h!ri#y is a +!er"me"# based !r+a"iza#i!" he"e I may

$ae di$$il#y dri"+ my researh i" +a#heri"+ #he relea"# i"$!rma#i!" a"d da#a

$r!m #he respe#ie depar#me"#

• 'here is la !$ prei!s researhed d!"e !" per$!rma"e appraisal a"d empl!yee

!#!mes i" *ais#a" a"d espeially i" /iil Aia#i!" A#h!ri#y

• 'he "aailabili#y !$ resp!"de"# espeially a# #he #!p ma"a+erial p!si#i!"s lie

ire#!rs a"d ;e"eral Ma"a+ers de #! #heir bsy shedles

• 'he a"s5er $r!m #he resp!"de"#s may "!# be preise !r #r#h$l #hi"i"+ #ha# #he

da#a a" be reealed #! #he #!p ma"a+eme"# !r #heir speris!rs

• Ma"y !$ #he empl!yees a" be i"$le"ed by #heir peers a"d !llea+es i" +ii"+

a"s5ers #! #he di$$ere"# 3es#i!"s ased i" 3es#i!""aire

/6B6 S3($#

'his s#dy 5ill $!s !"

•

'he researh 5ill be !"d#ed i" #he $!ll!5i"+ !$$ies !$ /iil Aia#i!"A#h!ri#y, arahi

Di""ah I"#er"a#i!"al Airp!r#, arahi

Head3ar#er /iil Aia#i!" A#h!ri#y 'ermi"al 1, arahi

;e"eral %"+i"eeri"+ ep!#, arahi

Head3ar#er /iil Aia#i!" A#h!ri#y !rs ire#!ra#e arsaz, arahi

• 'he researh a" als! be appliable i" di$$ere"# e"ir!"me"#

10


19/58

• 'he sample size $!r #his researh 5ill be rela#iely small si"e #he researh 5ill

$!s !"ly !" ma"a+erial empl!yees i" /iil Aia#i!" A#h!ri#y, arahi

/6/.6 D1i)iti() (1 t4


20/58


21/58

-6 LITERATURE REVIEW

'he prp!se !$ #his li#era#re reie5 is #! se# p #he $!"da#i!" $!r #his researh

pr!e# 'his !"s#i##es a" impressie lis# !$ #eb!!s, peri!dials, bsi"ess

pblia#i!"s a"d researh pr!e#s 'he li#era#re reie5 s#a+e als! i"ldes +a#heri"+

ey res!res #ha# 5ere !b#ai"able ia #he I"#er"e#

-6/6 D1i)iti() (1 P%1(%m+)3 A$$%+i'+0

e"hard# (1EE1) desribes per$!rma"e appraisal as a preise assessme"# 5i#h respe#

#! a" empl!yeeFs pr!+ress i" arryi"+ !# spei$ied #ass eries, M!rris!",

Shllma" a"d ;erlah (1EB1) e&plai" per$!rma"e appraisal as a me#h!d #hr!+h

5hih !r+a"iza#i!" de#ermi"es a"d eala#es a" empl!yeeFs per$!rma"e a"d

a!mplishme"#s $!r a prede#ermi"ed peri!d %d5ards (2000) desribes per$!rma"e

appraisal as #he $!rmal, !r+a"ized assessme"# !$ h!5 +!!d empl!yees are per$!rmi"+

i" #heir !bs i" rela#ie #! re!+"ized a"d es#ablished s#a"dards, i"ldi"+

!mm"ia#i!" !$ #ha# assessme"# #! #he empl!yee a"d #he !r+a"iza#i!" %d5ards

remars #ha# #he !be#ie !$ #he per$!rma"e appraisal me#h!d is #! e"ha"e #he

3ali#y !$ 5!r a"d #he i"diidal empl!yees i"!led i" #he 5!r %d5ards +!es !"

#! say #ha# per$!rma"e appraisal i$ !mple#ed !rre#ly, a" s#re"+#he" #he

!r+a"iza#i!" as i# prepares a"d deel!ps #he pers!""el i" #ha# !r+a"iza#i!" %d5ardsF

a$$irms, #he !erall #!#al !$ #he pers!"Fs per$!rma"e is #he per$!rma"e !$ #he

!r+a"iza#i!"

*er$!rma"e appraisals are es#eemed $!r de$i"i"+ ma!r e&pe#a#i!"s a"d de#ermi"i"+

#he de+ree #! 5hih e&pe#a#i!"s are me# Appraisals a" mae !mprehe"sible #!

5!rers #ha# $r!m 5here #hey hae a##ai" sess a"d 5hih par# #hey "eed #! impr!e#heir per$!rma"e M!lder p!i"# !# #ha# appraisals are se$l i" se##i"+ !r

!r+a"iza#i!"al +!als a"d i" impleme"#i"+ impr!e !mm"ia#i!"s be#5ee" ari!s

+r!ps 5!ri"+ i" #he !r+a"iza#i!" a"d be#5ee" empl!yees a"d #heir b!ss M!lder

(2001)

/asi! (1EEB) desribes per$!rma"e appraisal as a me#h!d #! ada"e empl!yeeFs

5!r per$!rma"e by pr!idi"+ help i" "ders#a"di"+ a"d si"+ #heir !mple#e

p!#e"#ial i" arryi"+ !# #he !r+a"iza#i!"Fs missi!"s a"d #! pr!ide i"$!rma#i!" #!

1?


22/58

empl!yees a"d ma"a+ers $!r se i" mai"+ 5!r rela#ed deisi!"s He +!es !"#!

de$i"e %*AS as a" e&erise i" !bsera#i!" a"d d+me"#, a $eedba pr!ess a"d a"

!r+a"iza#i!"al i"#ere"#i!" /asi! als! a$$irm i# is a" impreise hma" pr!ess #ha# is

sed i" a di$$ere"# 5ay i" m!re !r less eery !r+a"iza#i!" i" spi#e !$ same i"ds#ry

;e"eral #! #he ma!ri#y !$ de$i"i#i!"s !$ per$!rma"e appraisal is #he idea !$

e"ha"i"+ per$!rma"e a"d deel!pi"+ pe!ple, ee" #h!+h i#s se i" !r+a"iza#i!"s

!"#i"es #! be di$$ere"# S!me !#her de$i"i#i!"s !$ *A are as s#a#ed bel!5

a) *er$!rma"e Appraisal is de$i"ed as a #!!l #! ide"#i$y a"d m!"i#!r s#a$$Fs

!mpe#e"es, as 5ell as #ai"+ i"#! a!"# a !mpa"yFs !re !mpe#e"e a"d

eer"al dema"ds (Ubeda K Sa"#!s, 2007, p110)

b) *er$!rma"e Appraisal is de$i"ed as a prearra"+ed $!rmal i"#era#i!" i"!li"+ a

sb!rdi"a#e a"d hisGher speri!r I# sally embraes !$ a peri!di i"#erie5, i" 5hih

#he 5!r per$!rma"e !$ #he sb!rdi"a#e is e&ami"ed a"d disssed (Arbaiy K

Sradi, 2007, p1E@)

) *er$!rma"e Appraisal is a Oe"#ral admi"is#ra#i!" me#h!d, 5hih mea"s #ha# i#

"eeds #! be li"ed #! sh a#ii#ies as bsi"ess pla""i"+, li"ial adi#, e#O

(%dm!"s#!"e, 1EE6, p12)

d) *er$!rma"e Appraisal is de$i"ed Oas a #!!l #! ahiee a arie#y !$ hma" res!re

ma"a+eme"# !be#iesO (mar, 200@, p1)

hile a "mber !$ per$!rma"e appraisal de$i"i#i!"s are prese"#, i# dire#s #! a mh

rela#ed mea"i"+ *er$!rma"e appraisal a!rdi"+ #! #his researh a" be de$i"ed as a

#!!l sed #! ahiee sbse3e"# aims a"d !be#ies 5i#hi" a" !r+a"iza#i!"

a) '! re#ai" !"#r!l !er #heir empl!yees (e+ M!"#, 1EB? =a"e e# al, 1EE2)

b) '! i"!le #he empl!yee i" se##i"+ +!als $!r #he !r+a"iza#i!" (e+ =a"e e# al,

1EE2)

) '! eala#e #he ee"# #! 5hih eah empl!yeeFs day-#!-day per$!rma"e is li"ed

#! #he +!als es#ablished by #he !r+a"iza#i!" (e+ /!##s K Sh"eider, 2004

9!5e"ber+ K /!"rad, 1EEB)

d) '! re5ard empl!yees, b!#h i"#ri"sially a"d eri"sially (e+ =a"e e# al,

1EE2)

e) '! a!mplish spei$i +!als, sh as sel$-e"ha"eme"# !r e"ha"i"+ rela#i!"ships

5i#h speris!rGsb!rdi"a#es (e+ Mrphy K /leela"d, 1EE@)

14


23/58

$) '! impr!e #he empl!yees‟ per$!rma"e by !"s#a"# !mm"ia#i!" a"d $eedba

am!"+ b!#h #he empl!yee a"d #he !r+a"iza#i!" (e+ =a"e e# al, 1EE2)

+) '! ide"#i$y areas 5i#hi" a" empl!yee #ha# re3ires #rai"i"+ !r deel!pme"# (e+

!ie K lei"er, 1EE7)

h) '! spei$y #he behai!r #ha# empl!yees ms# per$!rm i" a!rda"e 5i#h #he

!r+a"iza#i!"al !be#ies (e+ =a"e e# al, 1EE2)

*er$!rma"e appraisals a" "r#re "5h!les!me ass!ia#i!" be#5ee" a speris!r

a"d his empl!yee *er$!rma"e appraisal has bee" !"sidered as !"e !$ #he See"

eadly iseases !$ Ma"a+eme"# by %d5ards emi"+ (2000) A!rdi"+ #!

emi"+ (2000), #he per$!rma"e eala#i!", "!rishes sh!r#-#erm per$!rma"e,

a""ihila#es l!"+-#erm pla""i"+, bilds $ear, dem!lishes #eam5!r, a"d "!rishes

rialry a"d p!li#is He re!mme"ds #ha# per$!rma"e appraisals mae +r!p harsh,

#rampled, ba##ered, h!peless, a"d $eeli"+ bel!5 sbs#a"dard, a"d dishear#e"ed $!r

"mber !$ days a$#er #he reeip# !$ per$!rma"e appraisal ra#i"+s

-6-6 P%1(%m+)3 A$$%+i'+0 F+tu%'

'he ey $ea#res !$ per$!rma"e appraisal a!rdi"+ #! MMas#er (1EE4) a"d

illiams (2002) are

i Re!+"i#i!" !$ s#ra#e+i !be#ies

ii Se##i"+ !$ depar#me"#alG#eam +!als

iii A#ii#ies ide"#i$iedGper$!rma"e pla" deel!ped

i .#p#s a+reed

M!"i#!rGreie5 !$ per$!rma"e #hr!+h appraisal

i e#ermi"e deel!pme"# "eeds

ii All!a#e re5ard

-6:6 Pu%$(' (1 P%1(%m+)3 A$$%+i'+0

'he imp!r#a"e i" de#ermi"a#i!" !$ aims a"d !be#ies #ha# a" be ahieed #hr!+h

per$!rma"e appraisal a" be "ders#!!d by reie5i"+ #he pas# li#era#re I# a" als!

sere as a i#al !r be+i""i"+ p!i"# $!r #he s#dy

!ie a"d lei"er (1EE7) pr!p!se #ha# #he mai" !be#ie !$ per$!rma"e appraisal is

#! le# a" empl!yee "!5 h!5 he is per$!rmi"+ as 5ha# is e&pe#ed !$ him by hissperis!r # #his a" be see" as !"e side !$ #he pi#re :le#her (2006) eepi"+ a

1@


24/58

m!re "biased !r impar#ial a"alysis s++es#ed #ha# $!r per$!rma"e appraisal #! be

e$$e#ie #here sh!ld be s!me#hi"+ $!r b!#h #he empl!yee a"d his empl!yer 'he

mai" pri"ipal !$ per$!rma"e appraisal i# #ha# i# aims #! measre !"ly #he

per$!rma"e !$ a" empl!yee a"d #his is "!# a 5idespread ie5 a"d i"ade3a#e

Sess$l a"d e$$e#ie per$!rma"e ma"a+eme"# is a" imp!r#a"# $a#!r i" ahiei"+

!mpa"yFs +!al, i$ see" $r!m #he !r+a"iza#i!" ie5p!i"# I# is s#a#ed ab!e #ha# #he

assessme"# !$ per$!rma"e is #he e"#ral eleme"# !$ per$!rma"e ma"a+eme"#, a"d

s! ms# be !$ #he .r+a"iza#i!" /ar#h a"d Hmphreys (200B) spp!r#s #his

perspe#ie by si+"i$yi"+ i# is a !mpa"y esse"#ial #ha# #he per$!rma"e appraisal

s#r#re !"#ai"s hara#eris#is #! mee# #he !r+a"iza#i!"al re3ireme"#s a"d all !$ i#s

s#aeh!lders i"ldi"+ ma"a+eme"# a"d s#a$$

-6;6 Di''+ti'1+3ti() it4 P%1(%m+)3 A$$%+i'+0

%e" #h!+h 5i#h #he e&essie se !$ per$!rma"e appraisal me#h!ds a"d i#s

appare"# si+"i$ia"e i" #he $#re #here is sbs#a"#ial ar+me"# ab!# i#s e$$e#ie"ess

a"d se$l"ess i$$ere"# researhes hae bee" !"d#ed !er #he years #ha# hae

ide"#i$ied #he la !$ sa#is$a#i!" #!5ards #he e$$e#ie"ess !$ per$!rma"e appraisal

sys#ems i" di$$ere"# #ype !$ !r+a"iza#i!"s A s#dy d!"e by rier (1EE2) #he srey

rep!r# resl#s i"dia#ed #ha# !"ly 20 pere"# !$ Ameria" !r+a"iza#i!"s 5ere ery

!"#e"#ed 5i#h #heir per$!rma"e eala#i!" pr!ess A 1EE0 I"ds#ry ee srey !$

readers p!i"#ed !# #ha# merely 1B pere"# resp!"de"#s said #ha# #here per$!rma"e

appraisal eala#i!" 5as e$$e#ie hile i# 5as 20 pere"# i" 1EB7 'hir#y-!"e

pere"# !$ #he resp!"de"#s $!"d per$!rma"e appraisal eala#i!" "!# ery e$$e#ie

!r a 5as#e !$ #ime a"d res!res (=erespe, 1EE0) ya## /!mpa"y sreyed E00

!mpa"ies a"d $!"d !# #ha# s# #e" pere"# !$ !mpa"ies i"dia#ed sa#is$a#i!" 5i#h

#heir empl!yee eala#i!" pr!+rams (Small si"ess Rep!r#, 1EE?) 'hir#y pere"#

5ere dissa#is$ied a"d 60 pere"# 5ere "!# !"i"ed !"e 5ay !r a"!#her S!ie#y $!r

Hma" Res!re Ma"a+eme"# i" 1EE7 !"#ry5ide sreyed hma" res!re e&per#s

$!"d #ha# !"ly $ie pere"# !$ #he resp!"de"#s 5ere ery sa#is$ied 5i#h #heir

!r+a"iza#i!"Fs per$!rma"e eala#i!" sys#em a"d #ha# 42 pere"# 5ere dissa#is$ied #!

s!me ee"# (arrier, 1EEB)

16


25/58

-6=6 R'+%34 () P%1(%m+)3 A$$%+i'+0 S+ti'1+3ti() +)! Em$0("

Out3(m' Stu!" C()!u3t! i) N(%*i+) +)


26/58

per$!rma"e eala#i!" resl#s a"d ha"dli"+ disipli"e pr!blems $!"d si+"i$ia"#

ha"+e a"d #he mea" ra#i"+ $!r #he 12 $"#i!"s i"reased by 1? a"d 12 respe#iely

!" a sale !$ 1 #! @

-6@6 Stu!" C(m$+%i)* Em$0("’' Attitu! t(+%!' P%1(%m+)3

A$$%+i'+0

A researher "amed /h!5 (1EEE) i"#erie5ed 164 /hi"ese $r!m H!"+ !"+ a"d #he

*e!pleFs Repbli !$ /hi"a 'he sample !mp!sed $r!m a "mber !$ di$$ere"#

!r+a"iza#i!"s a"d di$$ere"# i"ds#ries a"d #heir p!si#i!"s ra"+ed $r!m dire#!r,

ma"a+er, pr!$essi!"al, se#i!" head, a"d speris!r /h!5 (1EEE) $!"d "! ma!r

di$$ere"es be#5ee" #he /hi"ese +r!p a"d H!"+ !"+ +r!p i" #erms !$ i"#er"al

per$!rma"e a##rib#i!"s, h!5eer, #he #5! +r!ps di$$er 5i#h re+ards #! !#her aspe#s

'he /hi"ese sample $a!red a dire#i!" #! per$!rma"e appraisal, 5ere m!re i"li"ed

#! "!"per$!rma"e li"ed $a#!rs a"d a s#r!"+er pre$ere"e $!r !pe", #r#h$l, a"d

dire# rela#i!"s be#5ee" speris!rs a"d sb!rdi"a#es, 5hile #he H!"+ !"+ sample

e&pressed a" !pp!si#e !rie"#a#i!" #!5ards !pe""ess, #r#h$l"ess, a"d dire# rela#i!"s

be#5ee" speris!rs a"d sb!rdi"a#es

A s#dy i" a Mid5es#er" S#a#e U"iersi#y 5as !"d#ed i" USA by *!!ya" a"d

%berhard# (1EBE) 'he s#dy !mpared per$!rma"e appraisal sa#is$a#i!" am!"+

speris!ry a"d "!"-speris!ry empl!yees 'he da#e +a#hered $r!m #he researh

!"lded #ha# speris!rs 5ere si+"i$ia"#ly m!re !"#e"# a"d pleased 5i#h

per$!rma"e appraisals a"d e&plai"ed #heir per$!rma"e appraisals i" m!re p!si#ie

#erms !mpared #! "!" speris!rs

-66 P%1(%m+)3 A$$%+i'+0 S+ti'1+3ti() +)! W(%< P%1(%m+)3

'he !erall ma"a+eme"# sess depe"ds !" #he #ype !$ per$!rma"e appraisal

me#h!d ad!p#ed by #hem 'his replia#es h!5 #he !erall !r+a"iza#i!"al +!als 5ill be

me# by di$$ere"# hierarhial leels prese"# i" #he !r+a"iza#i!" A" e$$e#ie

per$!rma"e appraisal sys#em a" i"rease #he ha"e !$ sess $!r a" !r+a"iza#i!"

by are$lly assessi"+ #he per$!rma"e !$ #heir empl!yees a"d ide"#i$yi"+ #he ey

ariables #ha# may a$$e# #heir per$!rma"e i" a p!si#ie ma""er ." #he !"#rary a"

i"e$$e#ie per$!rma"e appraisal sys#em a" seal #he $!r#"e !$ a" !r+a"iza#i!" by

rea#i"+ dis!rder a"d "er#ai"#y $r!m #he #!p #! b!##!m !r+a"iza#i!"al leel I# a"

resl# i" sl!5 +r!5#h !r deas#a#i"+ resl#s $!r #he !r+a"iza#i!"

1B


27/58

-6B6 P%1(%m+)3 A$$%+i'+0 S+ti'1+3ti() +)! O%*+)i+ti()+0

C(mmitm)t

%mpl!yees sh!ld be +ie" a "mber !$ !pp!r#"i#ies #hr!+h!# #he !r+a"iza#i!" s!

#ha# #hey $eel !mmi##ed #! #he !r+a"iza#i!" Meyer K Alle", (1EE7), #hr!+h his

researh !"lded #ha# #h!se empl!yees 5h! hae +!!d rela#i!"ship 5i#h #heir

speris!r sh!5 m!re !mmi#me"# #!5ards #heir !r+a"iza#i!" He als! s#a#ed #ha# i$

empl!yees $eel a##ahme"# a"d !mmi#me"# #!5ards #heir !llea+es !r 5!r +r!p,

#heir !erall !r+a"iza#i!"al !mmi#me"# 5ill als! be hi+h 9i! (1EE@) e&pl!red

#hr!+h his s#dy #ha# empl!yeeFs !r+a"iza#i!"al !mmi#me"# is dras#ially

i"#er!""e#ed #! #heir pereied !b seri#y (p241)

'he leel !$ !mmi#me"# sh!5" by empl!yees #!5ards #heir !r+a"iza#i!" a" be

i"$le"e by #he ma"a+eme"# s#yles sed i" #heir !r+a"iza#i!" !!pma" (1EE1)

researhed h!5 empl!yees 5ere impa#ed by #he ma"a+eme"# s#yles a"d $!"d #h!se

empl!yees 5h! $a!red #heir ma"a+eme"# s#yle als! $a!red #heir !r+a"iza#i!"

8ierh!$$ e# al (1EE0) e&pl!red #ha# #he !erall ma"a+eme"# l#re a"d s#yle drie"

by #he #!p ma"a+eme"# a#i!"s are s#r!"+ly rela#ed #! #he de+ree !$ empl!yee

!mmi#me"# (p ?44) 'hese ass!ia#i!"s sh!5 #he imp!r#a"e !$ hai"+ s#r!"+

ma"a+ers i" a" !r+a"iza#i!"

-6/.6 P%1(%m+)3 A$$%+i'+0 S+ti'1+3ti() +)! Em$0("’' Tu%)(&%

I)t)ti()

*er$!rma"e appraisal als! has a +rea# impa# !" empl!yeeFs #r"!er i"#e"#i!" #ha# is

3i##i"+ #he rre"# !b a"d searhi"+ $!r a"!#her !b a"d a#al #r"!er ra#e i" #he

!r+a"iza#i!" (r!5" 1EE6 %+a", >a"+ K ar#le## 2004) 'he m!s# imp!r#a"#

!be#ie !r #as !$ per$!rma"e appraisal is #! p!si#iely i"$le"e $#re per$!rma"e (/leela"d, Mrphy K illiams 1EBE H$$ma" K /ai" 2000 S5a"s!"

K H!l#!" 2001 'h!mas K re#z 1EE4) 9a#ham, e# al (1EE?), says #he mai" !be#ie

!$ arryi"+ !# per$!rma"e appraisal is #! e"ha"e #he per$!rma"e !$ #he

!r+a"iza#i!"al hma" res!re 'he per$!rma"e appraisal !be#ies lie !"eyi"+

!$ !r+a"iza#i!"al a"d depar#me"#al +!als, #he abili#y !$ per$!rma"e appraisal #! b!!s#

empl!yeeFs !bsera#i!" !$ bei"+ es#eemed a"d bei"+ a" imp!r#a"# eleme"# !$ a"

!r+a"iza#i!"al #eam (9ey K illiams 2004) als! e$$e#s #r"!er i"#e"#i!"

*er$!rma"e appraisals are als! a" e$$iie"# #!!l $!r speris!rs #! i"rease #his

1E


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!r+a"iza#i!"al e$$iie"y a"d e$$e#ie"ess I" spi#e !$ #his #here are ma"a+ers 5h! are

hesi#a"# i" si"+ per$!rma"e appraisal A!rdi"+ #! s!me s#dies (e/arl! K 9ei+h

1EE6 Da5!rsi K !hli 1EE1), per$!rma"e appraisal assis#s i" e"ha"i"+

per$!rma"e a"d i"reasi"+ b!#h !r+a"iza#i!"al !mmi#me"# a"d !b sa#is$a#i!" I#

als! helps i" l!5eri"+ d!5" #he #r"!er leel i$ se pr!perly (abi" K !les 1EE6

abas, /rae"s, D!h"s#!" K M!"rie$ 1EE6 r!5" K *e#ers!" 1EE4) ard

aas (2006), !bsered p!si#ie resl#s !"er"i"+ #r"!er i"#e"#i!" 5i#h

per$!rma"e appraisal sa#is$a#i!", #ha# #h!se empl!yees 5h! are !"#e"#ed 5i#h h!5

#heir per$!rma"e appraisal is !"d#ed hae l!5 #r"!er i"#e"#i!"s

*!!" (2004), s#died !"lde #ha# dissa#is$a#i!" 5i#h per$!rma"e appraisal

i"$le"e empl!yees #! 3i# #hr!+h #heir rre"# !b I" a researh !"d#ed by

/lardy a"d !bbi"s (1EE4), he e&pl!red #ha# $!r per$!rma"e appraisal #!

!p#imis#ially i"$le"e empl!yeeFs a##i#de a"d $#re deel!pme"# empl!yees hae

#! e&perie"e p!si#ie appraisal resp!"ses I" !#her ase #he per$!rma"e appraisal

sys#em 5ill m!e #!5ards $ailre

-6//6 P%1(%m+)3 A$$%+i'+0 S+ti'1+3ti() +)! I)t%i)'i3 M(ti&+ti()

I" !rder #! "ders#a"d #he rela#i!"ship be#5ee" per$!rma"e appraisal a"d empl!yeeFs

!#!mes a"d h!5 i"#ri"si m!#ia#i!" m!dera#es #heir rela#i!"ship !"e sh!ld

"ders#a"d 5ha# is i"#ri"si m!#ia#i!" a"d i#s !mp!"e"#s par#s /!"#rary #! eri"si

m!#ia#i!" 5hih is based !" re5ards a"d p"ishme"#s res#ri#ed by #he !r+a"iza#i!"

(e+ e&pe#a"y #he!ry (=r!!m, 1E64)), 5hih s#a#es #ha# i"#ri"si m!#ia#i!" is based

!" p!si#iely aled "!5led+e a"d pas# e&perie"es #ha# a pers!" +e#s

s#rai+h#$!r5ardly $r!m #heir 5!r #ass (ei, 1E7@ ei K Rya", 1EB@) 'he

di$$ere"# p!si#ie e&perie"es helps i" +e##i"+ a" i"diidal ea+er, dra5", e"er+ized

a"d !mmi##ed #! #heir 5!r ('h!mas K 'ym!", 1EE7)

*er$!rma"e appraisal a#i!"s sh as i"!leme"#, re!+"i#i!" !$ +!als a"d

!be#ies a"d $eedba may a$$e# sa#is$a#i!" 5i#h per$!rma"e appraisal #ha# a"

a$$e# empl!yee 5!r per$!rma"e a"d m!#ia#i!" (R!ber#s K Reed, 1EE6) A"

!p#imis#i !""e#i!" be#5ee" i"#ri"si m!#ia#i!" a"d !r+a"iza#i!"al !mmi#me"#

5hih s++es# #ha# $e5 !$ #he pr!s li"ed 5i#h halle"+i"+, i"#eres#i"+ a"d i""!a#i"+

!bs are redi#ed #! #he !r+a"iza#i!" (;a"esa" a"d ei#z as i#ed by aas, 2006)

Riher, la"hard a"d =allera"d (2002) s#a#ed #ha# #h!se empl!yees 5h! are d!i"+

20


29/58

m!#ia#i"+, pleasrable a"d #hrilli"+ !bs hae less desire i" 3i##i"+ #heir !b 'he

mai" reas!" behi"d #his is de #! #he less lieli"ess #! be $asi"a#ed by eri"si

re5ards prese"#ed by !#her !r+a"iza#i!"s '! e"d 5i#h #here are seeral s#dies #ha#

hae rep!r#ed "e+a#ie a"d imp!r#a"# !rrela#i!"s be#5ee" i"#ri"si m!#ia#i!" a"d

#r"!er i"#e"#i!"s (e+ aas, 2006 Riher e# al, 2002)

:6 RESEARCH METHODOLOGY

'his s#dy i"#e"ds #! e&ami"e #he rela#i!" be#5ee" per$!rma"e appraisal sa#is$a#i!"

a"d empl!yee !#!mes i" #he $!rm !$ 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"#

a"d #r"!er i"#e"#i!"s $!r ma"a+erial empl!yees i" /iil Aia#i!" A#h!ri#y 'he

s#dy 5ill als! i"es#i+a#e #he hyp!#hesis 5hih asser# #ha# i"#ri"si 5!r m!#ia#i!"

5ill m!dera#e ass!ia#i!" be#5ee" per$!rma"e appraisal sa#is$a#i!" a"d empl!yee

!#!mes i" /iil Aia#i!" A#h!ri#y

21


30/58

:6/6 R'+%34 D'i*)

'he researh desi+" 5ill base !" 3a"#i#a#ie researh Ca"#i#a#ie researh is sed

#! measre h!5 ma"y pe!ple $eel, #hi" !r a# i" a par#ilar 5ay 'hese sreys #e"d

#! i"lde lar+e samples #hr!+h s#r#red 3es#i!""aires #ha# are sally sedi"!rp!ra#i"+ mai"ly l!sed 3es#i!"s by #he researher

:6-6 P%(3!u%

'he researh 5ill be !"d#ed by #he $!ll!5i"+ pr!ess

St$ /# Se!"dary da#e 5ill be +a#hered $r!m i"#er"e#, ma+azi"es, b!!s, !r"als

re+ardi"+ per$!rma"e appraisal sa#is$a#i!" !" empl!yee !#!mes

St$ -# ill prepare a pla" !$ a#i!" $!r my researh 5i#h #he !"sl#a#i!" !$ my

adis!r

St$ :# Ces#i!""aire, sreys a"d i"#erie5 5ill be !"d#ed $r!m ma"a+erial

empl!yees i" /iil Aia#i!" A#h!ri#y #! +a#her primary da#a

St$ ;# All #he rela#ed researh da#a 5ill be !mpiled a"d e"#er i"#! S*SS s!$#5are #!

$i"d !# #he respe#ie #re"d

St$ =# A$#er si"+ di$$ere"# s#a#is#ial #!!ls !rrela#i!" a"d re+ressi!" 5ill i"#erpre#

#he resl#s

St$ ># ." #he basis !$ resl#s #he hyp!#hesis 5ill be pr!ed !r ree#ed

St$ @# /!"lsi!" a"d re!mme"da#i!" 5ill be pr!ided 5i#h #he p!ssible s!pe $!r

$#re researh

:6:6 P($u0+ti()

/iil Aia#i!" A#h!ri#y *ais#a" is a ery lar+e semi +!er"me"# !r+a"iza#i!"

!pera#i"+ i" ma!r par#s !$ #he !"#ry, s!me !$ #hem i"ldes arahi, 9ah!re,

Islamabad, Ce##a a"d Ml#a" 'he #!#al "mber !$ empl!yees 5!ri"+ i" /iil

Aia#i!" A#h!ri#y *ais#a" is "i"e #h!sa"d si& h"dred (E,600) a"d !# !$ 5hih

elee" h"dred (1,100) are ma"a+erial empl!yees 'he #!#al "mber !$ ma"a+erial

empl!yees 5!ri"+ i" arahi is si& h"dred a"d $i$#y (6@0) as #!ld by #he ;e"eral

Ma"a+er Hma" Res!re, Head3ar#er /iil Aia#i!" A#h!ri#y 'ermi"al 1, arahi

'he ma"a+erial empl!yees are #h!se 5h! are 5!ri"+ i" +r!p (*; 7-11) 'hey

i"lde

ire#!rs (*; 11)

22


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;e"eral Ma"a+ers (*; 10)

/!rp!ra#e Ma"a+ers (*; E)

ep#y Ma"a+ers (*; B)

Assis#a"# Ma"a+er (*; 7)

e #! er#ai" limi#a#i!"s #he researh 5ill $i"d !# #he rela#i!" be#5ee" per$!rma"e

appraisal a"d empl!yee !#!mes !" ma"a+erial empl!yees i" di$$ere"# !$$ies !$

/iil Aia#i!" A#h!ri#y l!a#ed i" arahi 'here are $!r !$$ies !$ /iil Aia#i!"

A#h!ri#y i" arahi #ha# are

Di""ah I"#er"a#i!"al Airp!r#, arahi

Head3ar#er /iil Aia#i!" A#h!ri#y 'ermi"al 1, arahi

;e"eral %"+i"eeri"+ ep!#, arahi

Head3ar#er /iil Aia#i!" A#h!ri#y !rs ire#!ra#e arsaz, arahi

:6;6 S+m$0 +)! S+m$0i)* Mt4(!

'he sample size !$ my researh 5ill !"sis# !$ 242 ma"a+erial empl!yees !$ /iil

Aia#i!" A#h!ri#y, arahi 'he 3es#i!""aire 5ill be $illed by #h!se ma"a+erial

empl!yees 5h! had a pri!r e&perie"e !r i"$!rma#i!" re+ardi"+ per$!rma"e

appraisal a"d 5ha# is i#s !erall impa# !" hma" res!re !$ a" !r+a"iza#i!"

'he #ype !$ sampli"+ me#h!d I 5ill se $!r #his researh is s#ra#i$ied sampli"+

:6=6 M+'u%m)t I)'t%um)t S03ti()

+9 P%im+%"

'he primary researh da#a 5ill be !lle#ed #hr!+h 3es#i!""aires a"d i"#erie5s

$r!m #he ma"a+erial empl!yees i" /iil Aia#i!" A#h!ri#y, arahi

b9 S3()!+%"

'he se!"dary researh da#a 5ill be !lle#ed #hr!+h i"#er"e#, ar#iles, ma+azi"es,

!r"als a"d b!!s

:6>6 T4(%ti3+0 F%+m(%


32/58

:6@6 V+%i+b0'A!rdi"+ #! #he #he!re#ial $rame5!r de$i"ed i" li#era#re reie5, $!ll!5i"+ are #he

ariables #ha# 5ill be s#died dri"+ #he !rse !$ researh

*er$!rma"e Appraisal Sa#is$a#i!" (I"depe"de"# =ariable)

I"#ri"si M!#ia#i!" (M!dera#i"+ =ariable)

%mpl!yee .#!mes 5hih i"lde !r *er$!rma"e, .r+a"iza#i!"

/!mmi#me"# a"d 'r"!er I"#e"#i!"s (epe"de"# =ariable)

:66 H"$(t4'i'

H1 *er$!rma"e appraisal sa#is$a#i!" 5ill p!si#iely i"$le"e 5!r per$!rma"e

H2 *er$!rma"e appraisal sa#is$a#i!" 5ill p!si#iely i"$le"e !r+a"iza#i!"al

!mmi#me"#

H? *er$!rma"e appraisal sa#is$a#i!" 5ill "e+a#iely i"$le"e #r"!er i"#e"#i!"s

H4 I"#ri"si m!#ia#i!" 5ill m!dera#e #he rela#i!"ship be#5ee" per$!rma"e

appraisal sa#is$a#i!" a"d 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d #r"!er

i"#e"#i!"s

:6B6 S(1t+% U'!

'he s!$#5areFs #ha# 5ill be sed dri"+ #his researh

• Mir!s!$# !rd

24


33/58

• Mir!s!$# %&el

• S*SS

;6 DATA ANALYSIS AND FINDINGS

;6/6 D'3%i$ti& A)+0"'i'

;6/6/6 R'$()!)t Dm(*%+$4i3 P%(1i0

T+b0 ;6/6/# G)!% (1 R'$()!)t'

F%u)3" P%3)t

M+0 2?2 E@E

Fm+0 10 41

T(t+0 242 1000

2@


34/58

96%

4%

Gender Frequency

Male

Female

Fi*u% ;6/6/# G)!% (1 R'$()!)t'

I)t%$%t+ti()#

'able 411 Sh!5s #he $re3e"y a"d pere"#a+e !$ +e"der !$ 242 resp!"de"#s 'here

are 2?2(E@EL) !$ male a"d 10(41L) !$ $emale resp!"de"#s Si"e #he researh 5as

!"d#ed i" /iil Aia#i!" A#h!ri#y, arahi, #he ma!ri#y !$ ma"a+erial

empl!yeeFs 5!ri"+ #here 5ere male

T+b0 ;6/6-# T4 A* G%(u$ (1 R'$()!)t'

F%u)3" P%3)t

-. -B "+%' 27 112

:. :B "+%' 76 ?14

;. ;B "+%' 7E ?26

=. +)! +b(& 60 24B

T(t+0 242 1000

26


35/58

11%

31%

33%

25%

Age

20 – 29 years

30 – 39 years

40 – 49 years

50 and above

Fi*u% ;6/6-# T4 A* G%(u$ (1 R'$()!)t'

I)t%$%t+ti()#

'able 412 sh!5s #he $re3e"y a"d pere"#a+e !$ a+e !$ resp!"de"#s 27 resp!"de"#s

(112L) are 20-2E years !ld, 76 resp!"de"#s (?14L) are ?0 #! ?E year !ld, 7E

resp!"de"#s (?26L) are 40 #! 4E years !ld a"d 60 resp!"de"#s (24BL) are @0 years

!ld !r +rea#er

T+b0 ;6/6:# T4 E!u3+ti()+0 L&0 (1 R'$()!)t'

F%u)3" P%3)t

S3()!+%" 1 4

Di$0(m+ 44 1B2

D*% 1B1 74B

P('t*%+!u+t 16 66

T(t+0 242 1000

27


36/58

0%18%

75%

7%

Educational Level

Secondary

Diloma

De!ree

"os#$!rada#e

Fi*u% ;6/6:# T4 E!u3+ti()+0 L&0 (1 R'$()!)t'

I)t%$%t+ti()#

'he #able 41@ sh!5s #he $re3e"y a"d pere"#a+e !$ #he eda#i!" leel !$

resp!"de"#s :r!m #he i"$!rma#i!" ab!e, ma!ri#y !$ 1B1 resp!"de"#s h!ld a de+ree

3ali$ia#i!" (74BL) 'he se!"d lar+es# +r!p !"sis#s !$ 44 resp!"de"#s 5h! h!ld a

dipl!ma (1B2L) 'he #hird lar+es# +r!p !"sis#s !$ 16 resp!"de"#s 5h! h!ld a p!s#-

+rada#e de+ree (66L) a"d #he smalles# +r!p !"sis#s !$ !"ly 1 resp!"de"# 5hih is

a se!"dary h!lder (04L)

T+b0 ;6/6;# T4 M+%it+0 St+tu' (1 R'$()!)t'

F%u)3" P%3)t

Si)*0 ?1 12B

M+%%i! 211 B72

T(t+0 242 1000

2B


37/58

13%

87%

Marital Status

Sin!le

Married

Fi*u% ;6/6;# T4 M+%it+0 St+tu' (1 R'$()!)t'

I)t%$%t+ti()#

'he #able 414 sh!5s #he $re3e"y a"d pere"#a+e !$ mari#al s#a#s !$ resp!"de"#s

.# !$ 242 resp!"de"#s, ?1 resp!"de"#s (12BL) are si"+le a"d #he remai"i"+ 211

resp!"de"#s (B72L) are married

T+b0 ;6/6=# T4 Cu%%)t J(b P('iti() (1 R'$()!)t'

2E


38/58

F%u)3" P%3)t

Di%3t(% ? 12

G)%+0 M+)+*% 6 2@

C(%$(%+t M+)+*% 60 24B

D$ut" M+)+*% BB ?64

A''i't+)t M+)+*% B@ ?@1

T(t+0 242 1000

1% 3%

25%

36%

35%

Current Job Position

Direc#or

&eneral Mana!er

'orora#e Mana!er

De#y Mana!er

(ssis#an# Mana!er

Fi*u% ;6/6=# T4 Cu%%)t J(b P('iti() (1 R'$()!)t'

I)t%$%t+ti()#

'he #able 41@ sh!5s #he $re3e"y a"d pere"#a+e !$ #he resp!"de"#sF p!si#i!"

ep#y Ma"a+er is #he lar+es# +r!p 5hih !"sis#s !$ BB resp!"de"#s (?64L), #he

se!"d lar+es# +r!p !$ Assis#a"# Ma"a+er 5hih !"sis#s !$ B@ resp!"de"#s (?@1L),

#he #hird lar+es# +r!p !$ /!rp!ra#e Ma"a+er 5hih !"sis#s !$ 60 resp!"de"#s (24B)

$!ll!5ed by ;e"eral Ma"a+er 5i#h ? resp!"de"#s (2@L) a"d ire#!r is #he smalles#

+r!p 5i#h ? resp!"de"#s (12L)

T+b0 ;6/6># T4 M()t40" P%'()+0 I)3(m (1 R'$()!)t'

?0


39/58

F%u)3" P%3)t

L'' t4+) R' =.,... 70 2BE

R' =/,... R' /..,... 102 421

R' /./,... R' /=.,... 61 2@2

R' /=/,... +)! +b(& E ?7

T(t+0 242 1000

29%

42%

25%

4%

Monthly Personal Income

)ess #*an +s 50,000

+s 51,000 – +s 100,000

+s 101,000 – +s 150,000

+s 151,000 and above

Fi*u% ;6/6># T4 M()t40" P%'()+0 I)3(m (1 R'$()!)t'

I)t%$%t+ti()#

'he #able 416 sh!5s #he $re3e"y a"d pere"#a+e !$ #he m!"#hly i"!me !$

resp!"de"#s 70 !$ #he resp!"de"#s $all i" #he i"!me brae# !$ Rs @1000 P Rs

100,000 5i#h (421L) 'he se!"d lar+es# i"!me brae# is less #ha" Rs @0,000 5i#h

70 resp!"de"#s a"d (2BEL) 'he #hird lar+es# i"!me brae# is be#5ee" Rs 101,000

P Rs 1@0,000 5i#h 61 resp!"de"#s (2@2L) 'he i"!me brae# !$ Rs 1@1,000 a"d

ab!e is #he leas# empl!yees hai"+ E resp!"de"#s (?7L) bease #here are !"ly $e5

resp!"de"#s #ha# are a# #!p ma"a+erial leel

T+b0 ;6/6@# T4 L)*t4 (1 S%&i3 (1 R'$()!)t'

?1


40/58

F%u)3" P%3)t

L'' t4+) / "+% 12 @0

/ = "+% 4E 202

> /= "+% 7? ?02

/= "+% (% +b(& 10B 446

T(t+0 242 1000

5%

20%

30%

45%

Length o Service

)ess #*an 1 year

1 – 5 year

6 – 15 year

15 year or above

Fi*u% ;6/6@# T4 L)*t4 (1 S%&i3 (1 R'$()!)t'

I)t%$%t+ti()#

'he #able 417 sh!5s #he $re3e"y a"d pere"#a+e !$ #he #ime le"+#h !$ resp!"de"#s

#ha# hae bee" empl!yed by #he !mpa"y 'he resp!"de"#s are diided i"#! $!r

a#e+!ries 12 resp!"de"#s 5!red i" #he !r+a"iza#i!" $!r less #ha" 1 year (@L), 4E

resp!"de"#s 5!red $!r 1 #! @ years (202L), 7? resp!"de"#s 5!red $!r 6 #! 1@ years(?02L) a"d 10B resp!"de"#s 5!red $!r #he !r+a"iza#i!" $!r 1@ years !r ab!e

(446L)

;6- C%('' T+bu0+ti()

T+b0 ;6-6/# C%('' t+bu0+ti() +)+0"'i'G)!% +)! +*

?2


41/58


42/58

Crrent !ob "os#t#on Total

$#re%tor

General

Manager

Cor&orate

Manager

$e&ty

Manager

Ass#stant

Manager

Gender Female 0 0 2 6 2 10

Male 3 6 5' '2 '3 232

Total 3 6 60 '' '5 242

Female Male

0

10

20

30

40

50

60

70

80

90

Direc#or

&eneral Mana!er

'orora#e Mana!er

De#y Mana!er

(ssis#an# Mana!er

Fi*u% ;6-6-# C%('' t+bu0+ti() +)+0"'i'G)!% +)! Cu%%)t J(b P('iti()

I)t%$%t+ti()#

T+b0 ;6-6:# C%('' t+bu0+ti() +)+0"'i'L)*t4 (1 S%&i3 +)! Cu%%)t J(b

P('iti()

?4


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Crrent !ob "os#t#on

Total$#re%tor

General

Manager

Cor&orate

Manager

$e&ty

Manager

Ass#stant

Manager

(engt) o*

+erv#%e

(ess t)an 1

year 0 0 0 2 10 12

1 – 5 year 0 0 2 23 24 49

6 – 15 year 0 3 12 24 34 73

15 year or

above3 3 46 39 17 10'

Total 3 6 60 '' '5 242

0

5

10

15

20

25

30

35

40

45

50

Direc#or

&eneral Mana!er

'orora#e Mana!er

De#y Mana!er(ssis#an# Mana!er

Fi*u% ;6-6:# C%('' t+bu0+ti() +)+0"'i'L)*t4 (1 S%&i3 +)! Cu%%)t J(b

P('iti()

I)t%$%t+ti()#

T+b0 ;6-6;# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! P%1(%m+)3

A$$%+i'+0 S+ti'1+3ti()

?@


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"er*orman%e A&&ra#sal +at#s*a%t#on Total

+trongly

$#sagree $#sagree ,etral Agree

+trongly

Agree

Crrent !ob"os#t#on

$#re%tor 0 0 0 3 0 3

General

Manager 0 0 0 6 0 6

Cor&orate

Manager 0 9 3 42 6 60

$e&ty Manager 2 5 15 51 15 ''

Ass#stant

Manager 0 7 3 71 4 '5

Total 2 21 21 173 25 242

0

10

20

30

40

50

60

70

80

S#ron!ly Disa!ree

Disa!ree

-e#ral

(!ree

S#ron!ly (!ree

Fi*u% ;6-6;# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! P%1(%m+)3

A$$%+i'+0 S+ti'1+3ti()

I)t%$%t+ti()#

T+b0 ;6-6=# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! I)t%i)'i3

M(ti&+ti()

?6


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-ntr#ns#% Mot#vat#on Total

$#sagree ,etral Agree +trongly Agree

Crrent !ob "os#t#on $#re%tor 0 1 2 0 3

General Manager 0 1 4 1 6

Cor&orate Manager 7 22 29 2 60

$e&ty Manager 13 33 40 2 ''

Ass#stant Manager 12 27 45 1 '5

Total 32 '4 120 6 242

0

5

10

15

20

25

30

35

40

45

50

Disa!ree

-e#ral

(!ree

S#ron!ly (!ree

Fi*u% ;6-6=# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! I)t%i)'i3

M(ti&+ti()

I)t%$%t+ti()#

T+b0 ;6-6># C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! W(%<

P%1(%m+)3

?7


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.or/ "er*orman%e Total




Cor&orate Manager 1 7 3' 14 60

$e&ty Manager 0 13 6' 7 ''

Ass#stant Manager 0 10 57 1' '5

Total 1 30 169 42 242

0

10

20

30

40

50

60

70

80

Disa!ree

-e#ral

(!ree

S#ron!ly (!ree

Fi*u% ;6-6># C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! W(%<

P%1(%m+)3

I)t%$%t+ti()#

T+b0 ;6-6@# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! O%*+)i+ti()+0

C(mmitm)t

?B


47/58

rgan#at#onal Comm#tment Total




Cor&orate Manager 0 33 25 2 60

$e&ty Manager 2 56 30 0 ''

Ass#stant Manager 3 4' 34 0 '5

Total 5 142 93 2 242

0

10

20

30

40

50

60

Disa!ree

-e#ral

(!ree

S#ron!ly (!ree

Fi*u% ;6-6@# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! O%*+)i+ti()+0

C(mmitm)t

I)t%$%t+ti()#

T+b0 ;6-6# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! Tu%)(&%

I)t)ti()

?E


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Trnover -ntent#on Total

+trongly

$#sagree $#sagree ,etral Agree

+trongly

Agree

Crrent !ob"os#t#on

$#re%tor 1 2 0 0 0 3

General

Manager 1 3 2 0 0 6

Cor&orate

Manager 24 20 7 5 4 60

$e&ty Manager 27 44 10 6 1 ''

Ass#stant

Manager 12 59 6 3 5 '5

Total 65 12' 25 14 10 242

0

10

20

30

40

50

60

70

S#ron!ly Disa!ree

Disa!ree

-e#ral

(!ree

S#ron!ly (!ree

Fi*u% ;6-6# C%('' t+bu0+ti() +)+0"'i'Cu%%)t J(b P('iti() +)! Tu%)(&%

I)t)ti()

I)t%$%t+ti()#

40


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;6:6 C)t%+0 T)!)3i'

T+b0 ;6:6/# C)t%+0 T)!)3i' M+'u%m)t 1(% P%1(%m+)3 A$$%+i'+0

S+ti'1+3ti(), I)t%i)'i3 M(ti&+ti(), W(%< P%1(%m+)3, O%*+)i+ti()+0

C(mmitm)t +)! Tu%)(&% I)t)ti()

N Mi)imum M+imum M+)St!6

D&i+ti()

P%1(%m+)3 A$$%+i'+0

S+ti'1+3ti()242 1 @ ?B2 762

I)t%i)'i3 M(ti&+ti() 242 2 @ ?41 74B

W(%< P%1(%m+)3 242 2 @ 404 @60

O%*+)i+ti()+0

C(mmitm)t242 2 @ ??B @4?

Tu%)(&% I)t)ti() 242 1 @ 207 EB7

V+0i! N 80i'ti'9 242

I)t%$%t+ti()#

I" #he 'able 4?1 #he desrip#ie s#a#is#is !$ #he ariables are prese"#ed $r!m 242

resp!"de"#s 'he depe"de"# ariables, 5!r per$!rma"e is pereied #! be #he

hi+hes# (M Q 404, S Q 0@60) 'his 5as $!ll!5ed by #r"!er i"#e"#i!" (M Q 207,

S Q 0EB7) a"d !r+a"iza#i!"al !mmi#me"# (M Q ??B, S Q 0@4?) 'he Sa#is$a#i!"

5i#h #he i"depe"de"# ariable per$!rma"e appraisal (M Q ?B2, S Q 0762) is !" #he

hi+h side 5hereas, i"#ri"si m!#ia#i!" (M Q ?41, S Q 074B) am!"+ #he empl!yees

i" /iil Aia#i!" A#h!ri#y is m!dera#e All #he i"depe"de"#, m!dera#i"+ a"d

depe"de"# ariable #he s#a"dard deia#i!" 5as less #ha" !"e (1) 5hih sh!5s #ha# da#a

are l!se !r #i+h#ly !rrela#ed #! #he mea"

;6;6 P+%'() C(%%0+ti() A)+0"'i'

T+b0 ;6;6/# P+%'() C(%%0+ti() A)+0"'i' M+t%i

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P%1(%m+)3

A$$%+i'+0

S+ti'1+3ti()

I)t%i)'i3

M(ti&+ti()

W(%


51/58

!rrela#i!" a"alysis ma#ri& per$!rma"e appraisal sa#is$a#i!" has a p!si#ie b# 5ea

!rrela#i!" 5i#h 5!r per$!rma"e (r Q 0?E2, p 001) *er$!rma"e Appraisal

Sa#is$a#i!" has als! a p!si#ie b# 5ea !rrela#i!" 5i#h .r+a"iza#i!"al /!mmi#me"#

(r Q 02EB, p 001) hereas, *er$!rma"e Appraisal Sa#is$a#i!" has als! a "e+a#ie

!rrela#i!" 5i#h 'r"!er I"#e"#i!"s (r Q -06EE, p 001)

;6=6 R*%''i() A)+0"'i'

T+b0 ;6=6/# R*%''i() R'u0t' T'ti)* Di%3t +)! M!i+ti() M(!0'

4?


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V+%i+b0

' W(%< P%1(%m+)3O%*+)i+ti()+0

C(mmitm)tTu%)(&% I)t)ti()

ire#

%$$e#Media#ed

%$$e#

ire#

%$$e#

Media#ed

%$$e#

ire#

%$$e#

Media#ed

%$$e#

PAS 0?E7 0420 02EB 02E? -06EE -0674

IM 0177 016? -0402

ΔR 01@E 00BE 04E0

R 01@7 01@E 00BE 00BE 04BE 04E0

8!#es

*AS Q *er$!rma"e Appraisal Sa#is$a#i!"

IM Q I"#ri"si M!#ia#i!"

S#a"dardized re+ressi!" !e$$iie"#s are sh!5"

8 Q 242

T+b0 ;6=6-# R*%''i() R'u0t' T'ti)* P%1(%m+)3 A$$%+i'+0 S+ti'1+3ti() it4

I)t%i)'i3 M(ti&+ti()

V+%i+b0 I)t%i)'i3 M(ti&+ti()

PAS 0@26

R 0276

S#a"dardized re+ressi!" !e$$iie"#s are sh!5"

I)t%$%t+ti()#

Resl#s $r!m #he re+ressi!" m!dels are prese"#ed i" 'able 4@1 a"d 'able 4@2 'he

$irs# s#ep !$ #he re+ressi!" m!dels i" 'able 47 is sed #! #es# #he dire# rela#i!"ships'hese a"alyses sh!5 #ha# per$!rma"e appraisal sa#is$a#i!" is p!si#iely i"$le"ed

44


53/58

by 5!r per$!rma"e ( Q 0?E7, p 01) a"d !r+a"iza#i!"al !mmi#me"# ( Q 02EB,

p 001) ." #he !#her ha"d, #r"!er i"#e"#i!" ( Q -06EE, p 001) 5as $!"d #!

"e+a#iely i"$le"e per$!rma"e appraisal sa#is$a#i!" 'hs, all #hree hyp!#heses

H1, H2 a"d H? 5ere aep#ed

hereas, #he impa# !$ per$!rma"e appraisal !" 5!r per$!rma"e, !r+a"iza#i!"al

!mmi#me"# a"d #r"!er i"#e"#i!" is par#ially media#ed by #he media#i"+ ariable

#ha# is I"#ri"si M!#ia#i!"

4@


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=6 CONCLUSION AND RECOMMENDATION

=6/6 C()30u'i()

'he mai" !be#ie !$ #his researh 5as #! $i"d #he impa# !$ per$!rma"e appraisal

sa#is$a#i!" !" ma"a+erial empl!yeeFs 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"#

a"d #r"!er i"#e"#i!"s !$ /iil Aia#i!" A#h!ri#y, arahi, *ais#a"

'he ma!ri#y !$ ma"a+erial empl!yeeFs 5!ri"+ i" /iil Aia#i!" A#h!ri#y, arahi

is sa#is$ied 5i#h #he per$!rma"e appraisal pr!ess ad!p#ed 5i#hi" #heir !r+a"iza#i!"

'he ab!e da#a a"d $i"di"+s !"lde #ha# #he impa# !$ per$!rma"e appraisal

sa#is$a#i!" !" ma"a+erial empl!yeeFs 5!r per$!rma"e a"d !r+a"iza#i!"al

!mmi#me"# is p!si#ie ." #he !#her ha"d, #he impa# !$ per$!rma"e appraisalsa#is$a#i!" !" ma"a+erial empl!yeeFs #r"!er i"#e"#i!" is "e+a#ie M!re!er, #he

impa# !$ per$!rma"e appraisal sa#is$a#i!" !" ma"a+erial empl!yeeFs 5!r

per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d #r"!er i"#e"#i!" is par#ially media#ed

by #he i"#ri"si m!#ia#i!"

'he !rrela#i!" a"alysis als! spp!r#s #he hyp!#hesis *er$!rma"e appraisal

sa#is$a#i!" a"d 5!r per$!rma"e are 5ealy

'his !rrela#i!" a"alysis reealed #ha# mi"!r 5ea rela#i!"ship e&is#s be#5ee"

per$!rma"e appraisal sa#is$a#i!" a"d 5!r per$!rma"e ( Q 0?E7, p 001) Als!

rela#iely 5ea !rrela#i!" e&is#s be#5ee" per$!rma"e appraisal sa#is$a#i!" a"d

!r+a"iza#i!"al !mmi#me"# ( Q 02EB, p 001) # #he !rrela#i!" be#5ee"

per$!rma"e appraisal sa#is$a#i!" a"d #r"!er i"#e"#i!" ( Q -06EE, p 001) is

hi+hly "e+a#iely !rrela#ed a$$irmi"+ #he hyp!#hesis # #he media#i"+ ariable

i"#ri"si m!#ia#i!" has a ery 5ea !rrela#i!" 5i#h #he depe"de"# ariables

:r#herm!re, #he re+ressi!" resl#s als! pr!ed #ha# per$!rma"e appraisal sa#is$a#i!"

has a" impa# !" ma"a+erial empl!yeeFs 5!r per$!rma"e, !r+a"iza#i!"

!mmi#me"# a"d #r"!er i"#e"#i!" I" addi#i!", #he media#i"+ ariable i"#ri"si

m!#ia#i!" has a sli+h# e$$e# !" #he impa# !$ per$!rma"e appraisal !" #he #hree

depe"de"# ariables #ha# are 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d

#r"!er i"#e"#i!"

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=6-6 R3(mm)!+ti()

'he $!ll!5i"+ s#eps may be sed #! i"rease #he leel !$ per$!rma"e appraisal

sa#is$a#i!" 5hih 5ill help i" i"reasi"+ #he ma"a+erial empl!yeeFs 5!r

per$!rma"e, !mmi#me"# #! #he !r+a"iza#i!" a"d rede #r"!er i"#e"#i!"

I A series !$ mee#i"+s 5i#h #!p, middle a"d l!5 leel empl!yees #! disss a"d

eala#e #he rre"# per$!rma"e appraisal pr!+ram i"ldi"+ s#re"+#hs a"d

5ea"esses I" addi#i!", mee#i"+s be#5ee" "i!" represe"#a#ies a"d

ma"a+eme"# !ld be si+"i$ia"# #! #he p!#e"#ial sess !$ per$!rma"e

appraisal sa#is$a#i!" I"p# $r!m ma"a+ers sh!ld ide"#i$y prese"# s#re"+#hs,

hardships, 5ea"esses, a"d sh!r#!mi"+s i" #he prese"# per$!rma"e appraisal

pr!essII Ade3a#e #rai"i"+ sh!ld be impar#ed #! #he speris!rs 5h! are resp!"sible

$!r i"i#ia#i"+, measri"+ a"d e$$e#iely ma"a+i"+ #he per$!rma"e appraisal

pr!ess

III 'he researh !"ldes #ha# i"#ri"si m!#ia#i!" als! plays a par# i" 5!r

per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d redes #r"!er i"#e"#i!" 'he

ma"a+ers !$ /iil Aia#i!" A#h!ri#y sh!ld #ae measres #! praise #he

empl!yeeFs $!r !b 5ell d!"e, se# hi+hes# leel !$ 5!r s#a"dards, es#ablish

#rs# i" #heir empl!yees, pr!p!se areer pr!+ressi!", a"d als! emp!5eri"+

#hem i" mai"+ deisi!"s 5here re3ired 'his 5ill i"rease #he i"#ri"si

m!#ia#i!" !$ #he empl!yees 5hih 5!ld b!!s# #heir 5!r per$!rma"e,

!r+a"iza#i!"al !mmi#me"# a"d rede #he #r"!er i"#e"#i!"

I= A" impr!ed per$!rma"e appraisal sys#em i"!rp!ra#ed 5i#h be##er HR pra#ies

5ill impr!e per$!rma"e appraisal sa#is$a#i!" a"d als! i"rease empl!yee

per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d rede #r"!er i"#e"#i!"s

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=6:6 S3($ 1(% Futu% R'+%34

:r#her, #his s#dy is !"d#ed !" ma"a+erial empl!yees !$ /iil Aia#i!" A#h!ri#y,

arahi 'his 5ill pr!ide #he !pp!r#"i#y $!r !#her researhers #! !"d# #his

researh i" !#her pria#e a"d +!er"me"# !r+a"iza#i!"s

:#re s#dy a" be !"d#ed #! e&ami"e #he !#her ariables lie #rai"i"+ a"d

re5ards #ha# a" media#e #he impa# !$ per$!rma"e appraisal sa#is$a#i!" !"

empl!yeeFs 5!r per$!rma"e, !r+a"iza#i!"al !mmi#me"# a"d #r"!er i"#e"#i!"

:#re researh a" als! be !"d#ed e&ami"i"+ b!#h #he a$$e#s !$ i"#ri"si a"d

eri"si m!#ia#i!" !" per$!rma"e appraisal sa#is$a#i!"

4B


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REFERENCES

*!!", D M 9 (2004) %$$e#s !$ *er$!rma"e Appraisal *!li#is !" D!b Sa#is$a#i!"

a"d 'r"!er I"#e"#i!" Personnel Review, ?? (?), ?22-??4

%+a", ' M, >a"+, , K ar#le##, R (2004) 'he e$$e#s !$ !r+a"iza#i!"al lear"i"+

l#re a"d !b sa#is$a#i!" !" m!#ia#i!" #! #ra"s$er lear"i"+ a"d #r"!er i"#e"#i!"

Human Resource Development Quarterly, 1@(?), 27EP?01

aas, (2006) *er$!rma"e Appraisal Sa#is$a#i!" a"d %mpl!yee .#!mes

Media#i"+ a"d M!dera#i"+ R!les !$ !r M!#ia#i!" International Journal of

Human Resource Management, 17 (?), @04-@22

arrier, M (1EEB) Reie5i"+ #he A""al Reie5 8a#i!"s si"ess, B6, E, ?2

R!ber#s, ;% a"d Reed, ' (1EE6), *er$!rma"e appraisal par#iipa#i!", +!al se##i"+

a"d $eedba, Review of Public Personnel Administration, =!l 16 8! 2E

Mhammad Rais, (1EE@), Impr!i"+ #he e$$iie"y !$ #he pbli se#!r A ase s#dy

!$ Malaysia, paper prese"#ed a# '5el$#h Mee#i"+ !$ %&per#s !" #he U"i#ed 8a#i!"s

*r!+ramme i" *bli Admi"is#ra#i!" a"d :i"a"e, 8e5 >!r

9ey, *% a"d illiams, DR (2004), O'he s!ial !"#e !$ per$!rma"e appraisal A

reie5 a"d $rame5!r $!r #he $#reO, Journal of Management , =!l ?0, pp BB1-E0@

as#i, SA (200@), O/!mmi#me"# pr!$iles /!mbi"a#i!"s !$ !r+a"iza#i!"al

!mmi#me"# $!rms a"d !b !#!mesO, Journal of ocational !e"avior , =!l 67, pp

2E0-?0B

illiams, / (200B) ."li"e /!mm"i#ies 101 Re#rieed A+s# 12, 200B, $r!m

h##pGG555babe!$bsi"ess!mG200BG0BG0BG!"li"e-!mm"i#ies-101G

as#i, SA (200@), O/!mmi#me"# pr!$iles /!mbi"a#i!"s !$ !r+a"iza#i!"al

!mmi#me"# $!rms a"d !b !#!mesO, Journal of ocational !e"avior , =!l 67,

pp 2E0-?0B

=r!!m, =H (1E64) #or$ and Motivation 8e5 >!r, 8> iley

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=i+!da, % (2000), .r+a"iza#i!"al p!li#is, !b a##i#des, a"d 5!r !#!mes

e&pl!ra#i!" a"d implia#i!"s $!r #he pbli se#!r, Journal of ocational !e"avior ,

=!l @7, pp ?26-?47

07-0076 Uzair Haider FYP

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