Pengukuran Prestasi Dlm an Awam

7/31/2019 Pengukuran Prestasi Dlm an Awam

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Pengukuran Prestasi Dalam

Perkhidmatan Awam

PUSAT KOMUNIKASI KEPIMPINANINTAN BUKIT KIARA


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Whats measured is what

matters

What gets measured gets

done


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The journey begins..

... Berikutan daripada kejayaan

mentransformasikan GLC, sudah tiba masanya

amalan terbaik dan budaya prestasi tinggi diguna

pakai untuk meningkatkan lagi prestasiperkhidmatan awam. Sebagai permulaan, Ketua

Setiausaha Kementerian dan Ketua Perkhidmatan

akan ditawarkan skim kontrak selama tiga (3)

tahun, serta prestasi mereka akan diberi ganjaranberasaskan KPI

YAB Perdana MenteriUcapan Bajet 20087 September 2007

3


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The then DPM [today the PM], during the 9th Civil Service Conference:

I believe developing and sustaining a highperformance culture can only begin when civilservants embrace a renewed accountability for

performanceI would therefore urge the public

sectorto adopt high-performance culture and thespecific use ofkey performance indicators (KPIs).This will help the public sector to be morefocused and outcome-oriented. The use of

performance indicators requires a strategic shiftin the current thinking and approach of managing

public sector organisations from managing withlimited resources to achieving measurable

outcomes. 4


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National Development

Agenda in Context


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NATIONAL DEVELOPMENT

VISION 2020

Outline Perspective Plan (OPP)

Five Year Development Plan

Sector Plans

Budgetry or Operational Plan


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Alignment of National Priorities and

Goals to the ImplementationLevel


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VISION 2020

1 2 3 4 5 6 7 8

1 2 3 4A 4B 5 6A 6B 7 8

3 3 1 4 1 3 1 1 1 3

SECTOR/SUB-SECTOR GOALS

MINISTRY/ REGIONAL GOALS

DEPARTMENTAL Objectives Results

Results

Results

Results

Results

V2020

Pillars

OPP3

Goals

9MPGoals

Sub-Sector Goals

Ministry Goals

Dept Objectives

Strateg

icAlignme

nt

Perform

ance

Repo

rting


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The Ninth Malaysia Plan will chart the

nations development agenda for the

first 5 years of the National Mission,aiming to translate its thrusts into

programmes and results

YABDatoSeriAbdullah bin HajiAhmad Badawi


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NATIONAL MISSION & THRUSTS

1. Economic Competitiveness2. Human Capital Development

3. Socio-economic Equity

4. Quality of Life Enhancement

5. Institutional & Implementation Capacity

NATIONAL DEVELOPMENT AGENDA


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Peoples Government

The days of government departmentsdefining their own performance targets

without reference to the outside world arelong gone.

Today, govt depts are responsible to thepeoplein short the peoples government


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Changing demand

Performance management in PublicSector Organizations was often not

accorded the due priority, however withchanging times, there has been adefinitive change in their approach as

people have been expecting a lot fromgovernment agencies.


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Profit driven organizations the marketserves as the ultimate arbiter of success

Public sector - performance indicators arearranged under 4 major perspectives

namely :-

Financial Perspective

Internal Process Perspective

Citizen Focus Perspective

H.R. and Growth Perspective


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Moving the Economyup the Value Chain

Raising the Capacity forKnowledge and innovation

And nurturing firstclass mentality

Addressing persistentsocio-economic

inequalitiesconstructively and

productively

Improving the standardsAnd sustainability of

the quality of life

Strengthening the countrysInstitutional &

Implementation capacityby establishing a more

effective implementation& monitoring mechanism

1 2 3 4 5

Strengthening National Unity

Overriding Objective


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Moving the Economyup the Value Chain

Raising the Capacity forKnowledge and innovation

And nurturing firstclass mentality

Addressing persistentsocio-economic

inequalitiesconstructively and

productively

Improving the standardsAnd sustainability of

the quality of life

Strengthening the countrysInstitutional &

Implementation capacityby establishing a more

effective implementation& monitoring mechanism

1 2 3 4 5

Increasing productivity, competitiveness& vale-add in agriculture, manufacturing

and services sector

Generating new sources of wealthin technology & knowledge intensive

sectors ICT, Biotech, skills based services

Expanding market for Malaysian productsand services

Promoting GoodGovernance

Enhancing Public ServiceDelivery System

Development throughinternational co-operations

EradicatingHardcore

poverty andhalving overall

poverty

ReducingDisparityin income

employment &wealth

ownership

DevelopingCompetitiveBumiputeras

Reducing disparitiesin development

between

states, region, as wellas between rural &urban areas

Holistic human capital development encompassingKnowledge, skills, progressive attitude & thinking,

Strong moral & ethical values

Fostering a societywith strong values Nurturing top qualityR&D science andinnovation

Advancing women indevelopment

Empowering youthFor the future

Improvinginfrastructure &

urban Transportationsystem

Meeting Housingneeds & improvingurban services

Ensuring environmental

conservation & sustainableresource management

Improving healthcare servicesEnhancing the water

r delivery system

Developing sports forsporting excellence & a

healthy lifestyle

Strengthening National UnityOverriding Objective


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Key Terms / Istilah

Inputkuantiti sumber (kewangan, personel dsbnya)yang digunakan untuk suatu program atauperkhidmatan

Output / workload

kuantiti yang dihasilkan atau perkhidmatanyang dihasilkan oleh suatu program (kuantitikerja yang dihasilkan atau jumlahperkhidmatan yang diterima)


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Key Terms

Efficiency / cost effectiveness

Method for examining how well agovernment is performing the things it isdoing ( sometimes without regard to whether thoseare the right things for the government to do.)


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Key Terms

Outcome

Method for examining how well agovernment is meeting thepublic purposeitis intended to fulfill or degree to whichservices are responsive to the needs anddesires of a community.

Incooperates quantity and quality of

services


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Key Terms

Impact

clearly demonstrated improvement inthe well-being of a community


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Key Terms

MISSION

It is thefundamental reason for an agencys existence.

A mission statement must be broad enough to providethe agencys strategic direction but specific enough to

communicate the agencys unique reason for existence

to those not familiar with the agencys work

MISI:

Melambangkan tujuan wujudnya sesebuah agensi.Pernyataan Misi harus menjelaskan hala tuju strategikAgensi


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KEY RESULT AREA ( KRA )

Core functional area in whichResultsmust bedelivered by an agency to contribute towardsachievement of its Mission

BIDANG PENCAPAIAN PRESTASI UTAMA ( BPPU ):

Bidang Fungsi Utama (Strategik) yang disasar

oleh agensi untuk menghasilkan prestasi bagimencapai Misinya

Key Terms


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KPIs

KPIs are Key Performance Indicators -

a measurement used to help define, evaluate and reporton progress in the case of Ministry's KPIs, progresstowards delivery on the Nations overall strategic plan.

KPIs can be described as

KEY: Key is to focus on things that matter to the Rakyat

PERFORMANCE: Delivery of outcomes and impact, not inputs

INDICATORS: Visible outcomes that can be seen and tracked


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Our ultimate objective is the delivery of key outcomes for theRakyat

Holistic performance management is critical in driving thedelivery , and perception of delivery of these outcomes within

a very tight timeframe

KPIs are the first important step:

Key

Focus on the few critical outcomes that matter

most to the Rakyat

Indicators

PerformanceFocus on delivering outcomes and impact notinput and outputs

Context for KPIs: One Malaysia, People

First, Performance Now

Measures outcomes and impact and

communicate to the Rakyat


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STRATEGIC KPIs- Measurable factor of vital importance tothe agency in achieving Results.

- KPIs measure the success of the agency inachieving results in its KRAs.

- KPIs provide a comprehensive, strategicoverview of the agencys performance

including itsStrategic Programmeseffectiveness

Key Terms


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PROGRAM STRATEGIK:

Program di peringkat tertinggi yangmerangkumi aktiviti utama dilaksanakan olehagensi bagi mencapai prestasi yang ditetapkandi setiap BPPU.

STRATEGIC PROGRAMMEThe highest classification of work carried out

by an agency to achieve results under eachKRA. Usually consists of a number ofActivities.

Key Terms


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The Government:-

Expects the Public Sector to deliver Results

Is committed to strengthening the institutionaland implementation capacity

Desires to institutionalize good governance

A key initiative is the implementation of a KPI system tomonitor and measure the performance of the publicsector delivery system


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Components in KPI Development

Budget

Client

MissionKey Results Area (KRA)

Key Performance Indicators KPI)

Strategic ProgramesContribution to National Thrust

PUTTING IT TOGETHER AN EXAMPLE


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PUTTING IT TOGETHER: AN EXAMPLENATIONAL MISSION/ 9MP

GOAL: To revitalise Agriculture Sector as the 3rd Engine of GrowthDESIRED RESULTS: Increase Productivity, Competitiveness & Value added

of Food & Industrial commodities sub-sectors

MINISTRY OF AGRICULTURE & AGRO-BASED INDUSTRIES

MISSION: Modernisation of Food Sub-sector

KRA : 1.Income of Farmers, Livestock Breeders & Fishermen2: National Food Security & Safety3: Food Sub sector Contribution to National Income

PROGRAMMES: 1: Enhancing Income of Farmers, Fishermen and Livestock breeders2: Production of Food Commodities3: Expanding Agro-based Processing and Product Diversification

4: Strengthening Marketing and Global Networking

KPIs: 1. Increase in average Income of Farmers [X%], Fishermen [Y%] and LivestockBreeders [Z%]

2. Annual % increase in self-sufficiency levels of food commodities3. Food sub-sector annual growth of 7.6%4. Food sub-sector Exports annual Growth of 14.2%

5. Decrease in Food Imports by 1.5% per annum


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TERIMA KASIH


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Pengukuran Prestasi Dlm an Awam

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